NetSupport Manager

NetSupport Manager is a remote control and support software solution designed to meet the needs of IT teams. According to the vendor, it offers seamless remote access and real-time management capabilities for critical systems, servers, and IT users. This versatile solution is said to be suitable for businesses of various sizes, including small enterprises and large corporations. It is utilized by professionals and industries such as Information Technology & Services, Retail, Food Production, Education, and Government.

Key Features

Fast connection: According to the vendor, NetSupport Manager provides remote control and support capabilities over LAN, WAN, or the internet. It supports various communication protocols, including TCP/IP, HTTP, IPX, and NetBIOS.

Multi-platform support: The software claims to offer remote support for a wide range of desktop operating systems, including Windows, Mac, Linux (legacy), and Chrome OS. It is also said to extend support to mobile devices, enabling access from Windows PCs, Macs, Apple iOS/Android tablets, or smartphones.

Manage devices simultaneously: According to the vendor, NetSupport Manager allows users to efficiently manage multiple devices simultaneously. The software claims to enable one-to-many support, allowing IT teams to scan and view multiple screens in real-time using convenient thumbnails.

Systems management: The software is said to provide a comprehensive overview of the IT infrastructure with detailed hardware and software inventory. It claims to allow for grouping devices into a clear hierarchy and provides remote management capabilities through features like remote command prompt and registry editor.

Remote control: According to the vendor, NetSupport Manager offers full control over remote workstations. Users can reportedly watch, share, or control the screen, keyboard, and mouse of remote systems. The software is claimed to support various color resolutions, network protocols, and operating systems.

Monitor: NetSupport Manager is said to provide real-time thumbnails that display the screens of connected systems. It is claimed to allow users to remotely launch applications on remote computers and optimize remote control color quality.

Support tools: The software claims to facilitate seamless file transfer between the Control and Client computers through a drag and drop interface. It is also said to allow users to capture screenshots during support sessions and record screen activity for training or security purposes.

Connectivity: According to the vendor, NetSupport Manager simplifies the process of browsing and locating computers over LAN or WAN using TCP/IP or HTTP. For secure remote support between firewalled networks and computers, the software offers the NetSupport Manager Gateway module.

Remote working: The software claims to enable remote access to work PCs, allowing employees to work from home. According to the vendor, the setup process takes only 5 minutes, ensuring quick deployment and productivity.

Training and onboarding: NetSupport Manager includes NetSupport School, a comprehensive classroom management solution. It is said to provide a range of collaborative instruction and assessment tools, allowing teachers to view and control students' screens, conduct surveys, and distribute and collect work.