Name: NeuQs Free Helpdesk
Author: Neustro Consulting

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Interactive Application Security Testing (IAST)

Service Mesh

Software Repositories

WebOps

Development

Board Management

Business Intelligence (BI)

Collaboration

Contract Management

Email Spam Filter

Supply Chain Management

Enterprise

Accounting

Digital Banking

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

HR Management

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bot Mitigation

Cloud Storage

Data Center Infrastructure Management

Data Observability

Data Privacy Management

Database Load Balancing

Desktop Outsourcing

Enterprise Architecture Management

Ethernet Switches

Fraud Detection

Integration Platform as a Service (iPaaS)

Internet Security

Log Management

Managed IT Service

Network Performance Monitoring

Network Simulation

NoSQL Databases

Packet Analyzer

Single Sign-On

Software Defined Storage (SDS)

Tape Storage

Wireless LAN

Workload Automation

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Signage

Email Management

Email Marketing

Marketing Analytics

Marketing Automation

Retail Media Advertising

Search Engine Marketing (SEM)

Social Media Customer Service

Social Media Management

Social Media Monitoring

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Presales

Sales

Video Surveillance

Security

Construction Management

Equipment Rental

HIPAA Compliance

InsurTech

Investment Portfolio Management

Vertical-Specific

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NeuQs Free Helpdesk is a helpdesk software solution designed to efficiently manage and resolve customer support tickets. According to the vendor, it is tailored for small to medium-sized businesses and caters to various professions and industries, including IT support professionals, customer service representatives, helpdesk managers, service desk analysts, and software development companies.

## Key Features

**Intuitive Ticket Management**: According to the vendor, the software allows users to easily create, track, and manage support tickets. Tickets can be assigned to specific agents or teams for efficient resolution, and their status and progress can be tracked in real-time.

**Knowledge Base**: The vendor claims that the software enables users to build a comprehensive knowledge base with articles and FAQs. This empowers customers to find answers to common questions, reducing the volume of support tickets by providing self-service options.

**Email Integration**: According to the vendor, the software seamlessly integrates with email platforms, allowing for easy ticket creation and updates. Emails can be automatically converted into support tickets, ensuring streamlined communication and maintaining a centralized system for all customer interactions.

**Customizable Ticket Forms**: The vendor states that users can create custom ticket forms to capture specific information from customers. These forms can be tailored to match unique support processes and requirements, collecting relevant data upfront to expedite ticket resolution.

**SLA Management**: According to the vendor, the software allows users to set and manage Service Level Agreements (SLAs) for ticket response and resolution times. This ensures timely and efficient customer support, with the ability to monitor SLA compliance and take proactive actions to meet targets.

**Automation and Workflow Rules**: The vendor claims that the software enables users to automate repetitive tasks and workflows, improving efficiency. Users can define rules and triggers to automatically assign tickets, send notifications, and escalate issues, streamlining ticket handling and minimizing manual intervention.

**Reporting and Analytics**: According to the vendor, the software allows users to generate comprehensive reports and analytics on ticket volumes, response times, resolution rates, and agent performance. This provides insights into support trends and identifies areas for improvement, facilitating data-driven decisions to enhance customer satisfaction and optimize support operations.

**Multi-Channel Support**: The vendor states that the software provides support across multiple channels, including email, phone, chat, and social media. This consolidation of customer interactions in one platform enables seamless communication and consistent support experiences across different channels.

**Ticket Prioritization and Escalation**: According to the vendor, the software allows users to prioritize tickets based on urgency and impact, ensuring that critical issues are addressed promptly. Tickets can be escalated to higher-level support teams or management as needed, maintaining SLA compliance and meeting customer expectations.

**User Roles and Permissions**: The vendor claims that the software enables users to define user roles and permissions, controlling access to ensure data security. Appropriate levels of access can be granted to agents, managers, and administrators, maintaining data privacy and confidentiality.

ALVAO Service Desk

Basic

Professional

Business

Answerbase

NeuQs Free Helpdesk

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Consumer Ratings & Reviews

Neustro Consulting

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NeuQs Free Helpdesk

Overview

What is NeuQs Free Helpdesk?