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TrustRadius
New Relic

New Relic

Starting at $0 No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
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Overview

What is New Relic?

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Free (Forever)

$0

Cloud
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

Telemetry Data Platform

$0.25

Cloud
per month per extra GB data ingest (after first free 100GB per month)

Incident Intelligence

$0.50

Cloud
per month per event (after first 1000 free events per month)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://newrelic.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is New Relic?

New Relic offers cloud APM for application engineers, supporting observability and source of truth for engineers so they can make decisions with data across their entire software stack and the software life cycle.

There are an estimated 25 million engineers in the world across more than 25 distinct functions. Engineers can use New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. New Relic provides a platform that is built and sold as a unified experience, offering access to a secure telemetry cloud for metrics, events, logs, and traces; full-stack analysis tools; and predictable user-based pricing. New Relic boasts one of the industry’s largest ecosystems of open source integrations, so engineers can use New Relic alongside their other favorite applications.

New Relic Features

  • Supported: Telemetry Data Platform
  • Supported: Full-Stack Observability
  • Supported: Applied Intelligence

New Relic Videos

Observability Made Simple
Who Are Data Nerds
NR Explorer Launch Video
AWS + New Relic Launch Video
Debug Faster With Pixie
In this video, the TrustRadius team is going to share with you some of the top log data management tools: New Relic, Splunk Log Observer, and LogicMonitor. These tools are great for enterprise log management.

New Relic Competitors

New Relic Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

Dynatrace, Datadog, and AppDynamics are common alternatives for New Relic.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of New Relic are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(299)

Attribute Ratings

Reviews

(1-25 of 100)
Companies can't remove reviews or game the system. Here's why
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We selected TrackJS for error monitoring and New Relic for site speed monitoring. TrackJS is a much easier to use tool for JS error monitoring, so we never ended up consolidating tools or moving over to New Relic permanently. We use New Relic for site speed monitoring and that's it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
10 years ago we used AppDynamics onpremise but the cost was too high and we migrated to New Relic, more economical and modern


We implemented New Relic before Datadog came into existence and we are very happy. We have not needed to change.
We are now evaluating it to try to reduce New Relic's bill, but I think it is still superior.

Idem with Dynatrace
Score 10 out of 10
Vetted Review
Verified User
Incentivized
New Relic is the most full-featured offering that we've found, and is incredibly easy to start using with a PHP app. The New Relic agent is installed as a PHP extension so it is able to monitor and track the performance of any PHP app being run by the web server. Other tools required the installation and setup of a PHP dependency at the application level.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
There's nothing like New Relic. pingdom has an APM module but it lacks the detail of New Relic. Datadog's strength is measuring the hosting infrastructure rather than the app itself. Sometime you need APM to see what your app is doing.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Even though Catchpoint is an excellent tool when it comes to synthetics and end-user monitoring, also Amazon CloudWatch is a very good tool for monitoring cloud infrastructure, New Relic gives a complete solution of full-stack monitoring along with the features provided by other tools that help application teams to keep complete track of every component and metrics of their application in one place.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We selected New Relic because we were more readily able to send metrics and performance data to one centralized location, and perform a variety of visualization and correlation tasks in a single location, with a single application.
Piyush Goel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • New Relic's APM is better than Datadog. Has better traces, and dashboards.
  • The Apdex based alerts are accurate and work predictably even at a large scale.
  • New Relic can become expensive as the volume of data ingested grows.
  • Datadog has better dashboards and cross-service maps.
We selected New Relic because of better APM capabilities, and our teams ease of usage.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
PRTG and Nagios are decent products themselves; however, when compared to New Relic, they fell short on all fronts. New Relic provided a wide variety of features that the other tools didn't provide. Adding\removing devices in New Relic was quite easy and can be done with a few clicks. It provided a lot of flexibility in terms of configuring what to monitor, when to monitor, and how much to monitor.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
New Relic has been DevOps and Developer friendly to onboard and use. Also pricing-wise, it is one of the best in terms of ROI. There are few features better in other APM solutions but New Relic is working on new features faster recently.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • SolarWinds Server & Application Monitor
New Relic is a SaaS-based tool where the health or sanity checks of the tool have been taken care of by the product team. So the maximum time can be invested in using the tool and making the best use of the feature available in the tool. The flexibility option it provides to create apps inside its ecosystem has also benefitted to run a smooth operation as a whole.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
New Relic has a native integration with the IaaS service that the company utilizes which made it very easy to set up, integrate, and it also has consolidated billing with that IaaS service which is a big plus for the organization. After evaluating, I also thought it had the strongest APM capabilities compared to its competition.
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