New Relic

New Relic

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.5 out of 100
Top Rated
New Relic
Starting at $0 No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
View Pricing

Overview

Recent Reviews

An All in One Solution

9 out of 10
March 05, 2022
New Relic helps with collecting data from any source, along with troubleshooting issues around front-end or back-end issues and CPU …
Continue reading

New Relic - Worth the Price

7 out of 10
February 28, 2022
We use it to monitor the server resources like CPU, RAM, Disk, network, etc. On top of that, we also use logging and APM features to …
Continue reading

Opinion of a regular user

8 out of 10
January 19, 2022
I use New Relic in order to monitor and follow KPI about our application. Particularly, this allows us to detect performance issues.
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of New Relic, and make your voice heard!

Pricing

View all pricing

Free (Forever)

$0

Cloud
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

Telemetry Data Platform

$0.25

Cloud
per month per extra GB data ingest (after first free 100GB per month)

Incident Intelligence

$0.50

Cloud
per month per event (after first 1000 free events per month)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://newrelic.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is New Relic?

New Relic One is a comprehensive cloud-based observability platform built to help customers create more perfect software. It includes:

  • Telemetry Data Platform: Collect, explore, and alert on all metrics, events, logs, and traces from any source with a managed, open, and unified telemetry database. Out-of-the-box integrations for open-source tools are present to enable easy setup, and to eliminate the cost and complexities of hosting, operating, and managing additional monitoring systems or data stores. With all telemetry data in one place, users can investigate unknown unknowns with confidence.

  • Full-Stack Observability: Visualize, analyze, and troubleshoot an entire software stack in one connected experience. Stop switching between disparate tools, frantically trying to stitch data together to figure out what went wrong. Boasting rich analytics and a curated user experience, Full-Stack Observability aims to surface the context teams need to quickly pinpoint and resolve problems across infrastructure, applications and end-user experience faster.

  • Applied Intelligence: Detect, understand, and resolve incidents faster with AIOps capabilities that aim to reduce alert noise and find insights in the data that would often go unnoticed without machine learning.

New Relic Features

  • Supported: Telemetry Data Platform
  • Supported: Full-Stack Observability
  • Supported: Applied Intelligence

New Relic Videos

Observability Made Simple
Who Are Data Nerds
NR Explorer Launch Video
AWS + New Relic Launch Video
Debug Faster With Pixie

New Relic Downloadables

New Relic Integrations

New Relic Competitors

New Relic Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

Dynatrace, Datadog, and AppDynamics are common alternatives for New Relic.

Reviewers rate Support Rating highest, with a score of 7.5.

The most common users of New Relic are from Enterprises (1,001+ employees) and the Computer Software industry.

Comparisons

View all alternatives

Reviews

(1-25 of 83)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Review Source
New Relic provides finer metrics of usage of Infrastructure and applications. It has integration with most AWS services as well. Given these, it assists in right-size the Infrastructure and applications and thereby avoiding the risk of downtime/outages and also reducing cost in case of over-provisioned or underutilized infrastructure.
Score 10 out of 10
Vetted Review
Verified User
Review Source
New Relic can be the one-stop solution when trying to monitor apps that have been migrated from on-premises to the cloud. The broad range of Rest API options will help to create alert policies for the monitors that can now be discovered or connected via their OOTB cloud integrations. Cost is usually based on the amount of data consumed which can be easily tracked from the Usage page.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Because the organization that uses New Relic never had an on-prem installation, I can't comment on this particular question outside of the cost aspect. New Relic's APM seems to be very competitively priced and utilizing it has freed up engineering and product management resources to take on other tasks because identifying issues is very easy.
Score 9 out of 10
Vetted Review
Verified User
Review Source
New Relic helped in linking our applications with Kubernetes and to get Kubernetes metadata and bring it with distributed traces. These issues helped in identifying performance issues that tie into billing and helped us be more efficient around reduced cost. We can work with the deployment of this in New Relic via editing a YAML file and updating our configuration after.
Score 9 out of 10
Vetted Review
Verified User
Review Source
New Relic helps us to enable a continuous monitoring process during the time to cloud migration then helps us in keeping track of any issues and make sure that the migration process does not affect the end-user with a bad experience. It helps in reducing the migration risk and accelerating cloud adoption. With the help of usage metrics, it helps us in understanding the requirements and thus also affects the cost.
Yaniv Vararu | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
Our product is already in the cloud, so I can't say that New Relic accelerated cloud adoption. It can surely help when this is the case though. Regarding the cost or ROI - I can't really tell since I'm only a "regular user" of the app and wasn't involved in the budget aspect of it. I can definitely say we invest a lot of time in customizing our logs and New Relic in order for it to work smoothly.
Score 8 out of 10
Vetted Review
Verified User
Review Source
New Relic has helped reduce migration risk by being able to capture and compare before and after behaviors and performance to migrated systems. Historical data provided over time with New Relic allows benchmarking for migration and allows migration risks to be addressed before go-live. New Relic reduces revenue risk and downtime, real-time data post releases combined with historical benchmarking allows for issue identification before it becomes revenue limiting.
Score 8 out of 10
Vetted Review
Verified User
Review Source
On a daily basis, we can track different KPIs about our web application and its architecture. We use it on our different testing platforms, and the earlier we detect performance issues, the more time we save to fix them (and therefore money).
January 18, 2022

New Relic experience

Score 9 out of 10
Vetted Review
Verified User
Review Source
We do not have any migration experience from on-prem to the cloud, but we do have the experience of New Relic helping us to accelerate the implementation of our newly multi-cloud system. We do not need to learn or create a new monitoring system in the newly integrated cloud platform, but we are just using the New Relic as the way to go.
Score 3 out of 10
Vetted Review
Verified User
Review Source
Moving fully to the cloud actually made us less reliant on New Relic, as a lot of out-of-the-box support usually comes when adopting a cloud-native approach. Also, to gain the most value, you'd need to run New Relic in all your layers, ranging from load balancers to databases and in-between.
Score 9 out of 10
Vetted Review
Verified User
Review Source
New Relic has helped reduce risk during migration of apps from on-prem to the cloud by providing excellent before and after performance monitoring data. That has allowed us to rapidly deploy updates to correct any issues caused by the migration.
Ítalo Daldegan de Oliveira | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
In terms of reducing the risk of migration we can say that the basic charts of [New Relic] can say a lot if the migration went well, we recently migrated all our apps from EC2 to ECS structure, and [New Relic] was the keystone to insure that every still working fine. Talking about cost reduction, with NR we can clearly see when some app could be downscale.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Instrumentation is simple for New Relic. Many important metrics come out of the box so our engineers spend minimum effort in doing so. This means it free us the resources needed so we can allocate more effort to pursue other projects. We also monitor the metric that New Relic captures when we migrate from on-prem to the cloud environment or migrate the system between different hosts. This helps us to identify any anomaly after migration quickly
Score 8 out of 10
Vetted Review
Verified User
Review Source
With the New Relic alert feature, we are able to catch any performance and quality issues and solve them quickly from the metrics, so the time we spend on troubleshooting and service downtime is definitely reduced at least 20%. We feel confident when we see various metrics looking good/healthy in New Relic, so we are able to deploy to Production.
November 06, 2021

New Relic is great

Score 10 out of 10
Vetted Review
Verified User
Review Source
The department of the company that I work in has always been cloud so there has been no migration for us but it has definitely helped to reduce costs when you talk about business costs and brand trust. New Relic gives us visibility and responsiveness so that we can respond to incidents quickly and before problems escalate into greater problems.