New Relic

New Relic

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Top Rated
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Score 8.5 out of 100
Top Rated
New Relic
Starting at $0 No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
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Overview

What is New Relic?

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.
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Recent Reviews

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How New Relic Differs From Its Competitors

New Relic Real-Time Monitoring

New Relic in our Organization is being used in a private capacity. Since we are a media company we try to keep stuff as private as possible by using tools that don't make use of public networks. As previously mentioned, New Relic is our primary solution for monitoring all the devices, and so far, …
Continue reading

New Relic Migration

With devices being monitored under New Relic, we have the ability to monitor all aspects which are needed to make sure a workflow functions without any problem. With the ability of new Relic to store and compare the historic data, it helped in making sure that the devices which were …
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New Relic DevOps

New Relic is such a great tool that comes with a lot of pre-defined tools which a user can directly select and use as per their requirements. Also, it provides the ability for users to create their own filters, set up dashboards, and also set up alerts. All of this can be done from the UI without …
Continue reading

New Relic Real-Time Monitoring

We are using New Relic for Kubernetes cluster, applications, and mobile apps as well. Hence it provides all relevant context and metrics fine-grained in near real-time. This is very helpful and enables the entire Technology team to take ownership of their contributions to functionality and …
Continue reading

New Relic Migration

New Relic provides finer metrics of usage of Infrastructure and applications. It has integration with most AWS services as well. Given these, it assists in right-size the Infrastructure and applications and thereby avoiding the risk of downtime/outages and also reducing cost in case of …
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New Relic DevOps

New Relic has features to monitor and mark deployments, NRQL to get fine-grained metrics and reports, Jenkins plugin, APIs to create alerts, and many more. These have benefited DevOps to automate onboarding of new applications and monitor the CI/CD effectively as well.
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New Relic Real-Time Monitoring

Full-stack observability along with the newly added Network monitoring feature makes it the one-stop solution to monitor any production environment. The rich query-based feature also helps to get the single pane observability with the data collected by agents or scripts. It also provides seamless …
Continue reading

New Relic Migration

New Relic can be the one-stop solution when trying to monitor apps that have been migrated from on-premises to the cloud. The broad range of Rest API options will help to create alert policies for the monitors that can now be discovered or connected via their OOTB cloud integrations. Cost is …
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New Relic DevOps

The smooth integration between New Relic and the IT Service management tools has helped to establish proactiveness in the system and reduce the MTTR for any issue. Different notification option has also helped to track an issue and create alerts of any type, ranging from email to pager duty or any …
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New Relic Real-Time Monitoring

In the use case I am familiar with, New Relic was utilized on a Ruby on Rails application operating out of an Infrastructure as a Service stack. Because of that, New Relic's Application Performance Monitoring and Database Monitoring features were the most relevant for the infrastructure needs of …
Continue reading

New Relic Migration

Because the organization that uses New Relic never had an on-prem installation, I can't comment on this particular question outside of the cost aspect. New Relic's APM seems to be very competitively priced and utilizing it has freed up engineering and product management resources to take on other …
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New Relic DevOps

New Relic has made DevOps extremely efficient. It's very simple to analyze performance and infrastructure issues related to the application or the database. It also easily allows the team to identify sources of timeouts or poor Apdex performance. Additionally, its synthetic monitoring tool helps …
Continue reading

New Relic Real-Time Monitoring

The public, private and hybrid app performance in real-time is analogous to how New Relic has capabilities of both real-time streaming and without real-time streaming. With real-time streaming, we can focus on seeing if a new version of an app needs to be deployed quickly and what defects …
Continue reading

New Relic Migration

New Relic helped in linking our applications with Kubernetes and to get Kubernetes metadata and bring it with distributed traces. These issues helped in identifying performance issues that tie into billing and helped us be more efficient around reduced cost. We can work with the deployment of this …
Continue reading

New Relic DevOps

The DevOps organization/team has benefited from this functionality since the focus has been to make sure that all instrumentation has occurred then optimized via continual automation and replication (providing improved stability as a result). Also, with alerting, and creating the alerts, DevOps …
Continue reading

New Relic Real-Time Monitoring

Yes, APM is knitted with the application servers and along with the logging and infrastructure components, the application can be monitored from the nuts and bolts to the overall structure in real-time. On top of that, custom metrics can be collected and sent to New Relic and custom dashboards can …
Continue reading

New Relic Real-Time Monitoring

New Relic design and functionality helps in many ways from getting the performance metrics and real-time alerting. It helps in getting notified about the potential issues that can occur in the future beforehand, then decreases the overall downtime for the application. It also helps with the …
Continue reading

New Relic Migration

New Relic helps us to enable a continuous monitoring process during the time to cloud migration then helps us in keeping track of any issues and make sure that the migration process does not affect the end-user with a bad experience. It helps in reducing the migration risk and accelerating cloud …
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New Relic DevOps

I can not say that New Relic helps DevOps teams at every step of the development process, but once the application is ready to be deployed, the usage and other metrics help in understanding the reliability of the application, and once completed deployed, it helps in maintaining and improving the …
Continue reading

New Relic Real-Time Monitoring

New Relic helps us [monitor] our servers' performance. We use it mainly in 2 ways. One is by defining automatic alerts based on KPIs and stats gathered on each server, then the alerts are sent via email and also to 3rd-party apps (like Slack for example). Two is by manually going into New Relic's …
Continue reading

New Relic Migration

Our product is already in the cloud, so I can't say that New Relic accelerated cloud adoption. It can surely help when this is the case though. Regarding the cost or ROI - I can't really tell since I'm only a "regular user" of the app and wasn't involved in the budget aspect of it. I can …
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New Relic DevOps

We benefited a lot by creating alerts and dashboards and measuring the impact on our servers/product, but specifically in our organization, the team [that] "owns" the customization and maintenance of New Relic is the Backend team and not the DevOps team. It doesn't help us accelerate development …
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New Relic Real-Time Monitoring

Allow DevOps, software and sysadmin teams to gather around the same data and determine solutions in a timely manner. Customers value our quick response time to issues and demonstrate incremental improvements in performance.
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New Relic Migration

New Relic helps us understand how apps we developed performed in the cloud vs. on premise or in a test enviroment. This allowed for quick iterative improvements and means to measure them quickly.
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New Relic DevOps

We have other monitoring tools but we use New Relic to diagnose what the issue are for a complicated multi-tier website that depends on other services. Sometime the problem is not in our code or hosting environment but a third-party service is having issues that is causing our app to suffer. With …
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New Relic DevOps

Creating alerts and monitors has helped a lot in notifying us when something is wrong in our app. It helped us respond quickly to the issue.
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New Relic Real-Time Monitoring

With the prevalence of microservices and containerization, having that full-stack and distributed view on systems has given confidence to the business to adopt these paradigm shifts in the IT space. To know that with an across-the-board post deployment view of the estate things hitherto deemed …
Continue reading

New Relic Migration

New Relic has helped reduce migration risk by being able to capture and compare before and after behaviors and performance to migrated systems. Historical data provided over time with New Relic allows benchmarking for migration and allows migration risks to be addressed before go-live. New Relic …
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New Relic DevOps

We have benefitted from performance monitoring and alerting in our DevOps space, it is critical to perform load testing analysis and historical performance trends can be used as a yardstick to the impact of new changes. This gives confidence pre-release and knowing it can provide real-time stats …
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New Relic Real-Time Monitoring

New Relic has a detailed observability solution that gives us insight into the various aspects of the application including: database queries, server performance, application metrics in real-time, browser performance in real-time, error logging, service traffic visualization. We are able to show …
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New Relic DevOps

We benefited a lot by automatically creating alerts and dashboards for all the microservices of the company and measuring the impact on our product, each team can use New Relic to observe their applications and receive alerts.
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New Relic Real-Time Monitoring

It has been invaluable for us to be able to see how our individual microservices are performing at scale in production. We are able to understand which services need improvement, as well as can see how one service might directly or indirectly impact downstream services.
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New Relic DevOps

DevOps used to have to create dashboards for us either by hand or with third-party tools. Now the Engineering team itself can just take advantage of the baked-in features of New Relic, without having to re-invent the wheel or maintain custom solutions.
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New Relic Migration

On a daily basis, we can track different KPIs about our web application and its architecture. We use it on our different testing platforms, and the earlier we detect performance issues, the more time we save to fix them (and therefore money).
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New Relic DevOps

We have set up a lot of dashboards to track the status of our machines and technical components. We have also developed an alert system to automate the detection of infrastructure or application problems.
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New Relic Real-Time Monitoring

In our organization, we are using a multi-cloud system so having New Relic as our monitoring system help to keep the homogeneity and simplicity rather than using a separate monitoring system that comes with each cloud platform.
Continue reading

New Relic Migration

We do not have any migration experience from on-prem to the cloud, but we do have the experience of New Relic helping us to accelerate the implementation of our newly multi-cloud system. We do not need to learn or create a new monitoring system in the newly integrated cloud platform, but we are …
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New Relic DevOps

The comprehensive monitoring and alerting that New Relic provides help to detect the anomalies and notice the team faster. Also, the troubleshooting becomes faster because the system visibility is clear and help to find the issue faster
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New Relic Real-Time Monitoring

It has helped us to achieve our monitoring targets for various performance testing activities, the easy-to-use interface makes it easy to navigate different pages and dashboards. Overall, it has accelerated our testing processes and made it easier to see results.
Continue reading

New Relic Real-Time Monitoring

Initially, a lot of our error reporting was handled by New Relic. As we've progressed, I find myself less and less willing to click around in the interface as it leads to calls and emails from sales. This is highly unfortunate, as it hampers your willingness to explore and find new features.
Continue reading

New Relic Migration

Moving fully to the cloud actually made us less reliant on New Relic, as a lot of out-of-the-box support usually comes when adopting a cloud-native approach. Also, to gain the most value, you'd need to run New Relic in all your layers, ranging from load balancers to databases and in-between.
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New Relic Migration

New Relic definitely have reduced migration risks to the cloud, as it has agents that can work effectively in either in premise/cloud
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New Relic DevOps

Previously DevOps team had to set up a monitoring stack (Prometheus + Grafana + FluxDB), and various distributed tracing stacks. With New Relic, we were able to deprecate most of this stack and reduce the support work
Continue reading

New Relic Real-Time Monitoring

A must-have for any organisation [that] likes to monitor their system in real-time. Great on having a high-level overview of the servers, CPU, and different components running on the eco-system. Helped our organisation many times debugging issues in [the] backend. Helps to boost the speed of your …
Continue reading

New Relic DevOps

The dashboards in New Relic are super amazing!! The DevOps in our team [have] created multiple dashboards which show real-time traffic, page load speed, site performance, and [much] more. We also have [a] tech dashboard [that] helps the engineering team to understand an issue when it happens or …
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New Relic Real-Time Monitoring

We have instant error and infrastructure issue detection with alerts, and we also can easily dive deep into a problem using logging, which provides us with capability to fix errors early.
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New Relic DevOps

We do watch how our systems perform, and it can already [give] us a couple of insights about the bottlenecks in our system.
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New Relic Real-Time Monitoring

We use New Relic on a regular basis for providing application performance data that has helped quickly and easily address performance issues. Troubleshooting with New Relic allows us to zero in on the root cause much more quickly, and to achieve faster repair time, when incidents occur.
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New Relic Migration

New Relic has helped reduce risk during migration of apps from on-prem to the cloud by providing excellent before and after performance monitoring data. That has allowed us to rapidly deploy updates to correct any issues caused by the migration.
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New Relic DevOps

New Relic has helped our organization improve deployment cycle times, providing performance monitoring that allows us to measure any impacts (negative or positive) as a result of new code releases. This gives us greater confidence in deployments and allowed us to reduce time between deployment …
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New Relic Real-Time Monitoring

The most important part of the provided performance data is to understand how good or bad is being the user experience using our apps. In this aspect, [New Relic] helps us a lot our company. The alerts policy helps a lot to realize when the user experience is degrading and we can take some actions …
Continue reading

New Relic Migration

In terms of reducing the risk of migration we can say that the basic charts of [New Relic] can say a lot if the migration went well, we recently migrated all our apps from EC2 to ECS structure, and [New Relic] was the keystone to insure that every still working fine. Talking about cost reduction, …
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New Relic DevOps

With New Relic is very easy to monitor all running applications of the company, with a few clicks is possible to see all pods that are running in a cluster and understand what is going on, if some pod is running in problems and check available pods in the cluster. Also, check database connections.
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New Relic Real-Time Monitoring

Full-stack observability has not been fully explored at our enterprise yet. But, APM and dashboards have been our go-to for troubleshooting application issues, errors, and performance improvements.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of New Relic, and make your voice heard!

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Pricing

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Free (Forever)

$0

Cloud
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

Telemetry Data Platform

$0.25

Cloud
per month per extra GB data ingest (after first free 100GB per month)

Incident Intelligence

$0.50

Cloud
per month per event (after first 1000 free events per month)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://newrelic.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

New Relic One: Observability Made Simple
06:20
Level Up Data Nerds
00:47
New Relic Explorer: Enhanced Full-Stack Observability
00:31
AWS + New Relic: Better Together
06:34
Debug faster with Pixie: Next-gen K8s monitoring
00:31
Top 3 Log Data Management Tools (New Relic, Splunk Log Observer, LogicMonitor)
05:29
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Product Details

What is New Relic?

New Relic offers cloud APM for application engineers, supporting observability and source of truth for engineers so they can make decisions with data across their entire software stack and the software life cycle.

There are an estimated 25 million engineers in the world across more than 25 distinct functions. Engineers can use New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. New Relic provides a platform that is built and sold as a unified experience, offering access to a secure telemetry cloud for metrics, events, logs, and traces; full-stack analysis tools; and predictable user-based pricing. New Relic boasts one of the industry’s largest ecosystems of open source integrations, so engineers can use New Relic alongside their other favorite applications.

New Relic Features

  • Supported: Telemetry Data Platform
  • Supported: Full-Stack Observability
  • Supported: Applied Intelligence

New Relic Videos

Observability Made Simple
Who Are Data Nerds
NR Explorer Launch Video
AWS + New Relic Launch Video
Debug Faster With Pixie
In this video, the TrustRadius team is going to share with you some of the top log data management tools: New Relic, Splunk Log Observer, and LogicMonitor. These tools are great for enterprise log management.

New Relic Downloadables

New Relic Integrations

New Relic Competitors

New Relic Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

Dynatrace, Datadog, and AppDynamics are common alternatives for New Relic.

Reviewers rate Support Rating highest, with a score of 7.4.

The most common users of New Relic are from Enterprises (1,001+ employees).
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Comparisons

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Reviews

(1-25 of 89)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
New Relic in our Organization is being used in a private capacity. Since we are a media company we try to keep stuff as private as possible by using tools that don't make use of public networks. As previously mentioned, New Relic is our primary solution for monitoring all the devices, and so far, it has been working way beyond our expectations.
Score 9 out of 10
Vetted Review
Verified User
We are using New Relic for Kubernetes cluster, applications, and mobile apps as well. Hence it provides all relevant context and metrics fine-grained in near real-time. This is very helpful and enables the entire Technology team to take ownership of their contributions to functionality and performance as well.
Score 10 out of 10
Vetted Review
Verified User
Full-stack observability along with the newly added Network monitoring feature makes it the one-stop solution to monitor any production environment. The rich query-based feature also helps to get the single pane observability with the data collected by agents or scripts. It also provides seamless integration between Cloud, ITSM, or project management applications.
Score 10 out of 10
Vetted Review
Verified User
In the use case I am familiar with, New Relic was utilized on a Ruby on Rails application operating out of an Infrastructure as a Service stack. Because of that, New Relic's Application Performance Monitoring and Database Monitoring features were the most relevant for the infrastructure needs of the company because the other aspects of the stack were handled by the IaaS provider.
Score 9 out of 10
Vetted Review
Verified User
The public, private and hybrid app performance in real-time is analogous to how New Relic has capabilities of both real-time streaming and without real-time streaming. With real-time streaming, we can focus on seeing if a new version of an app needs to be deployed quickly and what defects currently exist. For without real-time streaming, the data on metrics and traces are not altered. This can help to facilitate a comparison between the two approaches.
Score 7 out of 10
Vetted Review
Verified User
Yes, APM is knitted with the application servers and along with the logging and infrastructure components, the application can be monitored from the nuts and bolts to the overall structure in real-time. On top of that, custom metrics can be collected and sent to New Relic and custom dashboards can be developed.
Score 9 out of 10
Vetted Review
Verified User
New Relic design and functionality helps in many ways from getting the performance metrics and real-time alerting. It helps in getting notified about the potential issues that can occur in the future beforehand, then decreases the overall downtime for the application. It also helps with the visualization of performance metrics with the help of dashboards with different types of graphs and tables.
Yaniv Vararu | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
New Relic helps us [monitor] our servers' performance. We use it mainly in 2 ways. One is by defining automatic alerts based on KPIs and stats gathered on each server, then the alerts are sent via email and also to 3rd-party apps (like Slack for example). Two is by manually going into New Relic's dashboards for real-time debugging when problems are found.
Score 9 out of 10
Vetted Review
Verified User
Allow DevOps, software and sysadmin teams to gather around the same data and determine solutions in a timely manner. Customers value our quick response time to issues and demonstrate incremental improvements in performance.
Score 8 out of 10
Vetted Review
Verified User
With the prevalence of microservices and containerization, having that full-stack and distributed view on systems has given confidence to the business to adopt these paradigm shifts in the IT space. To know that with an across-the-board post deployment view of the estate things hitherto deemed risky can be attempted or tried with feedback to the risk in real-time and the ability to react to issues or prove the success accordingly.
Score 8 out of 10
Vetted Review
Verified User
New Relic has a detailed observability solution that gives us insight into the various aspects of the application including: database queries, server performance, application metrics in real-time, browser performance in real-time, error logging, service traffic visualization. We are able to show the quality improvement or errors during every release.
Score 8 out of 10
Vetted Review
Verified User
It has been invaluable for us to be able to see how our individual microservices are performing at scale in production. We are able to understand which services need improvement, as well as can see how one service might directly or indirectly impact downstream services.
January 18, 2022

New Relic experience

Score 9 out of 10
Vetted Review
Verified User
In our organization, we are using a multi-cloud system so having New Relic as our monitoring system help to keep the homogeneity and simplicity rather than using a separate monitoring system that comes with each cloud platform.
Score 8 out of 10
Vetted Review
Verified User
It has helped us to achieve our monitoring targets for various performance testing activities, the easy-to-use interface makes it easy to navigate different pages and dashboards. Overall, it has accelerated our testing processes and made it easier to see results.
Score 3 out of 10
Vetted Review
Verified User
Initially, a lot of our error reporting was handled by New Relic. As we've progressed, I find myself less and less willing to click around in the interface as it leads to calls and emails from sales. This is highly unfortunate, as it hampers your willingness to explore and find new features.
Meraz Haque | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
A must-have for any organisation [that] likes to monitor their system in real-time. Great on having a high-level overview of the servers, CPU, and different components running on the eco-system. Helped our organisation many times debugging issues in [the] backend. Helps to boost the speed of your site and it can be a great tool to identify what is causing slow down on your system.
Score 9 out of 10
Vetted Review
Verified User
We use New Relic on a regular basis for providing application performance data that has helped quickly and easily address performance issues. Troubleshooting with New Relic allows us to zero in on the root cause much more quickly, and to achieve faster repair time, when incidents occur.
Ítalo Daldegan de Oliveira | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The most important part of the provided performance data is to understand how good or bad is being the user experience using our apps. In this aspect, [New Relic] helps us a lot our company. The alerts policy helps a lot to realize when the user experience is degrading and we can take some actions to improve.
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