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New Relic

New Relic

Starting at $0 No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
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Overview

What is New Relic?

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

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Recent Reviews

TrustRadius Insights

Value and Ease of Use: Users have consistently praised New Relic Synthetics for its value and user-friendly interface, making monitoring …
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Single source of truth

9 out of 10
August 31, 2023
Incentivized
NR is used as a monitoring and optimisation tool at our organisation. It integrates with several of our key other services such as AWS and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Free (Forever)

$0

Cloud
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

Telemetry Data Platform

$0.25

Cloud
per month per extra GB data ingest (after first free 100GB per month)

Incident Intelligence

$0.50

Cloud
per month per event (after first 1000 free events per month)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://newrelic.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is New Relic?

New Relic offers cloud APM for application engineers, supporting observability and source of truth for engineers so they can make decisions with data across their entire software stack and the software life cycle.

There are an estimated 25 million engineers in the world across more than 25 distinct functions. Engineers can use New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. New Relic provides a platform that is built and sold as a unified experience, offering access to a secure telemetry cloud for metrics, events, logs, and traces; full-stack analysis tools; and predictable user-based pricing. New Relic boasts one of the industry’s largest ecosystems of open source integrations, so engineers can use New Relic alongside their other favorite applications.

New Relic Features

  • Supported: Telemetry Data Platform
  • Supported: Full-Stack Observability
  • Supported: Applied Intelligence

New Relic Videos

Observability Made Simple
Who Are Data Nerds
NR Explorer Launch Video
AWS + New Relic Launch Video
Debug Faster With Pixie
In this video, the TrustRadius team is going to share with you some of the top log data management tools: New Relic, Splunk Log Observer, and LogicMonitor. These tools are great for enterprise log management.

New Relic Competitors

New Relic Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

Dynatrace, Datadog, and AppDynamics are common alternatives for New Relic.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of New Relic are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(299)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Value and Ease of Use: Users have consistently praised New Relic Synthetics for its value and user-friendly interface, making monitoring and gaining insights a straightforward process. The affordability combined with the intuitive design has been highlighted by many reviewers as a key advantage.

Alerting Functionality: Reviewers have highlighted the effectiveness of the alerting functionality within New Relic, emphasizing its importance in promptly notifying them of issues. Several users have specifically mentioned how the timely alerts have helped them address potential issues before they escalate.

UI Organization: The UI of New Relic is commended for how it organizes data in a relevant and easily understood manner, simplifying the monitoring process for users. Many reviewers appreciate the clear layout that allows them to quickly access essential information without confusion or unnecessary navigation steps.

Technical Complexity: Users have reported that the platform's technical nature makes it challenging to navigate and utilize effectively. They have highlighted a lack of intuitiveness in the interface design, leading to confusion and inefficiencies in using various features. Some users have suggested that simplifying the user experience and providing more guidance on complex functionalities would enhance usability.

Pricing Confusion: Reviewers have mentioned struggling with understanding the pricing model of the platform, including finding it difficult to determine which features are included in different pricing tiers. The perceived ambiguity around costs has led some users to feel uncertain about budgeting for licenses and maximizing value from their investment. Clarity in pricing structures could alleviate these concerns and improve overall satisfaction.

Integration Challenges: Several users have faced obstacles during their initial attempts to integrate with the platform due to insufficient documentation and support resources. These users have emphasized the importance of comprehensive guidance on integration processes to streamline setup procedures and minimize disruptions. Enhancing documentation quality could facilitate smoother integrations for new users and reduce frustration levels during implementation.

Attribute Ratings

Reviews

(1-25 of 101)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
New Relic's comprehensive monitoring allows us to break down silos and gain insights across every layer of our applications. From frontend user interactions to backend database queries and everything in between, we now have a unified, real-time view. New Relic's comprehensive analytics have enabled our team to maximize resource use. Through the identification and resolution of bottlenecks or inefficient code segments, we have successfully streamlined our applications, resulting in increased productivity and decreased operational expenses.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
As mentioned already, I'm sure the capabilities of New Relic are incredible - but they're all pretty much overkill for what we need. The platform is hard to use and is designed for highly technical users only. So while the platform is designed for this, I couldn't really tell you how these capabilities could or would impact us, since we don't use the bulk of these features.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Everything can be viewed in New Relic so it's a one-stop location for all our monitoring - server infrastructure performance and utilisation, Docker container status and performance, server software logs, client-side browser performance, and application performance monitoring. Having all of these details and metrics in one location makes it easy to see patterns in performance changes and have a full view of our entire stack.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Allow DevOps, software and sysadmin teams to gather around the same data and determine solutions in a timely manner. Customers value our quick response time to issues and demonstrate incremental improvements in performance.
August 31, 2023

Single source of truth

Score 9 out of 10
Vetted Review
Verified User
Incentivized
New Relic has really helped in our monitoring. Being able to see exactly how our different apps are doing – whether they're public, private, or a mix of both – in real time. It's kind of like having a backstage pass to what's happening under the hood. When things slow down, the team head straight to New Relic. It's become our first spot to figure out what's causing issues and give our users smooth sailing. This tool has made us work smarter and iron out kinks faster. Overall its another useful tool that helps us ensure everything is running and our users are happy.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
New Relic design and functionality helps in many ways from getting the performance metrics and real-time alerting. It helps in getting notified about the potential issues that can occur in the future beforehand, then decreases the overall downtime for the application. It also helps with the visualization of performance metrics with the help of dashboards with different types of graphs and tables.
Aman Makwana | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
New relic is indeed a great tool in this manner we have our application hosted on 2 different public clouds and with the new relics feature to monitor the application in all fashion i.e public, private, and hybrid app through this we can able to monitor the application insights that are in both different clouds, also we can see the logs aggregating from both the platform in one UI only
Tommy Harke | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
This tool is heavily used by our SRE and engineering teams to know when our application is having issues and when scalability is of concern. We use it extensively in a 100% cloud environment in AWS. For any api call you can see a detailed breakdown of method calls, timing, how many times something was called, database calls, external calls. All in one single view for a quick diagnosis. Hands down makes debugging an application or performance issue much easier and a lot faster.

I can come into any new company have New Relic running and look at it and understand how the application works. Extremely powerful.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use New Relic on a regular basis for providing application performance data that has helped quickly and easily address performance issues. Troubleshooting with New Relic allows us to zero in on the root cause much more quickly, and to achieve faster repair time, when incidents occur.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Easy to pinpoint performance bottlenecks as the application is monitored in layers and individual components can be appraised separately. We have used NewRelic to analyse the time spent in PHP and average web transaction times. We are thinking of migrating to the Pro level to take advantage of the full array of performance counters.
Willian Molinari | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It's helpful for developers and managers to easily see how much resources we have in the infrastructure and how much is being used. The interface is intuitive enough that the engineering manager can understand what is going on and generate his own reports.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
New Relic provides a detailed monitoring solution that gives us insight into the various levels of the application stack including: - Database query. - Performance server performance and metrics application server. - Performance browser performance. - Error logging and aggregation. - Log data. Utilising the entire stack allows a data-rich view of our hundreds of consumer services, ensuring a good experience for our customers.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Now that we talk about real-time performance, it comes the scenario when we have the need of provisioning new infrastructure, and in order to calculate the amount of right resources we would need, we perform load tests. Then, we connect the servers that were part of the testing environment to NewRelic, that way we can monitor the application with APM, and at the same time adjust the capacity from the infrastructure side, until we find the expected values in terms of response time, application response time, apdex score, etc, all of them being visualized inside NewRelic UI. Sometimes, it requires perform load tests of our application integrating it with external providers. Then, with NewRelic, we can monitor the response from those external providers using External Services, that way we can inform them how their services are behaving and if they need adjustments in order to reach the desired performance.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
New Relic in our Organization is being used in a private capacity. Since we are a media company we try to keep stuff as private as possible by using tools that don't make use of public networks. As previously mentioned, New Relic is our primary solution for monitoring all the devices, and so far, it has been working way beyond our expectations.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using New Relic for Kubernetes cluster, applications, and mobile apps as well. Hence it provides all relevant context and metrics fine-grained in near real-time. This is very helpful and enables the entire Technology team to take ownership of their contributions to functionality and performance as well.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Full-stack observability along with the newly added Network monitoring feature makes it the one-stop solution to monitor any production environment. The rich query-based feature also helps to get the single pane observability with the data collected by agents or scripts. It also provides seamless integration between Cloud, ITSM, or project management applications.
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