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New Relic

New Relic

Starting at $0 No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
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Overview

What is New Relic?

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

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Recent Reviews

TrustRadius Insights

Value and Ease of Use: Users have consistently praised New Relic Synthetics for its value and user-friendly interface, making monitoring …
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Single source of truth

9 out of 10
August 31, 2023
Incentivized
NR is used as a monitoring and optimisation tool at our organisation. It integrates with several of our key other services such as AWS and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Free (Forever)

$0

Cloud
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

Telemetry Data Platform

$0.25

Cloud
per month per extra GB data ingest (after first free 100GB per month)

Incident Intelligence

$0.50

Cloud
per month per event (after first 1000 free events per month)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://newrelic.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is New Relic?

New Relic offers cloud APM for application engineers, supporting observability and source of truth for engineers so they can make decisions with data across their entire software stack and the software life cycle.

There are an estimated 25 million engineers in the world across more than 25 distinct functions. Engineers can use New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. New Relic provides a platform that is built and sold as a unified experience, offering access to a secure telemetry cloud for metrics, events, logs, and traces; full-stack analysis tools; and predictable user-based pricing. New Relic boasts one of the industry’s largest ecosystems of open source integrations, so engineers can use New Relic alongside their other favorite applications.

New Relic Features

  • Supported: Telemetry Data Platform
  • Supported: Full-Stack Observability
  • Supported: Applied Intelligence

New Relic Videos

Observability Made Simple
Who Are Data Nerds
NR Explorer Launch Video
AWS + New Relic Launch Video
Debug Faster With Pixie
In this video, the TrustRadius team is going to share with you some of the top log data management tools: New Relic, Splunk Log Observer, and LogicMonitor. These tools are great for enterprise log management.

New Relic Competitors

New Relic Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

Dynatrace, Datadog, and AppDynamics are common alternatives for New Relic.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of New Relic are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(299)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Value and Ease of Use: Users have consistently praised New Relic Synthetics for its value and user-friendly interface, making monitoring and gaining insights a straightforward process. The affordability combined with the intuitive design has been highlighted by many reviewers as a key advantage.

Alerting Functionality: Reviewers have highlighted the effectiveness of the alerting functionality within New Relic, emphasizing its importance in promptly notifying them of issues. Several users have specifically mentioned how the timely alerts have helped them address potential issues before they escalate.

UI Organization: The UI of New Relic is commended for how it organizes data in a relevant and easily understood manner, simplifying the monitoring process for users. Many reviewers appreciate the clear layout that allows them to quickly access essential information without confusion or unnecessary navigation steps.

Technical Complexity: Users have reported that the platform's technical nature makes it challenging to navigate and utilize effectively. They have highlighted a lack of intuitiveness in the interface design, leading to confusion and inefficiencies in using various features. Some users have suggested that simplifying the user experience and providing more guidance on complex functionalities would enhance usability.

Pricing Confusion: Reviewers have mentioned struggling with understanding the pricing model of the platform, including finding it difficult to determine which features are included in different pricing tiers. The perceived ambiguity around costs has led some users to feel uncertain about budgeting for licenses and maximizing value from their investment. Clarity in pricing structures could alleviate these concerns and improve overall satisfaction.

Integration Challenges: Several users have faced obstacles during their initial attempts to integrate with the platform due to insufficient documentation and support resources. These users have emphasized the importance of comprehensive guidance on integration processes to streamline setup procedures and minimize disruptions. Enhancing documentation quality could facilitate smoother integrations for new users and reduce frustration levels during implementation.

Attribute Ratings

Reviews

(1-25 of 105)
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