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New Relic

New Relic

Starting at $0 No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
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Overview

What is New Relic?

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

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Recent Reviews

Single source of truth

9 out of 10
August 31, 2023
Incentivized
NR is used as a monitoring and optimisation tool at our organisation. It integrates with several of our key other services such as AWS and …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Free (Forever)

$0

Cloud
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

Telemetry Data Platform

$0.25

Cloud
per month per extra GB data ingest (after first free 100GB per month)

Incident Intelligence

$0.50

Cloud
per month per event (after first 1000 free events per month)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://newrelic.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is New Relic?

New Relic offers cloud APM for application engineers, supporting observability and source of truth for engineers so they can make decisions with data across their entire software stack and the software life cycle.

There are an estimated 25 million engineers in the world across more than 25 distinct functions. Engineers can use New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. New Relic provides a platform that is built and sold as a unified experience, offering access to a secure telemetry cloud for metrics, events, logs, and traces; full-stack analysis tools; and predictable user-based pricing. New Relic boasts one of the industry’s largest ecosystems of open source integrations, so engineers can use New Relic alongside their other favorite applications.

New Relic Features

  • Supported: Telemetry Data Platform
  • Supported: Full-Stack Observability
  • Supported: Applied Intelligence

New Relic Videos

Observability Made Simple
Who Are Data Nerds
NR Explorer Launch Video
AWS + New Relic Launch Video
Debug Faster With Pixie
In this video, the TrustRadius team is going to share with you some of the top log data management tools: New Relic, Splunk Log Observer, and LogicMonitor. These tools are great for enterprise log management.

New Relic Competitors

New Relic Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

Dynatrace, Datadog, and AppDynamics are common alternatives for New Relic.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of New Relic are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(300)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
New Relic is primarily a DevOps tool that helps us identify issues in our web app. We use it optimize our hosting environment and code. It saves us lots of time by pinpointing where the bottlenecks are in our website performance.
  • UI organizes data in a relevant and easy understood way.
  • Installed agent is easy to configure and maintain.
  • Agent is lightweight and consumes few server resources.
  • Licensing plans keep changing.
  • Longer data history would be nice.
It's the one tool that helps a DevOps engineer optimize their app and hosting environment with fast feedback from near real time data. The graphs make it easy to share data with developer and system administrators and facilitates collaboration. We can identify a DB query that can be made more efficient or determine if a database server needs to be upsized without trial and error.
  • Reduce software deployment time.
  • Allow more learning cycles on new software releases.
  • Pinpoints bottlenecks and allows us to focus on areas to fix.
Allow DevOps, software and sysadmin teams to gather around the same data and determine solutions in a timely manner. Customers value our quick response time to issues and demonstrate incremental improvements in performance.
New Relic helps us understand how apps we developed performed in the cloud vs. on premise or in a test enviroment. This allowed for quick iterative improvements and means to measure them quickly.
We have other monitoring tools but we use New Relic to diagnose what the issue are for a complicated multi-tier website that depends on other services. Sometime the problem is not in our code or hosting environment but a third-party service is having issues that is causing our app to suffer. With New Relic we can see quickly where the issue is.
There's nothing like New Relic. pingdom has an APM module but it lacks the detail of New Relic. Datadog's strength is measuring the hosting infrastructure rather than the app itself. Sometime you need APM to see what your app is doing.
10
DevOps. Software developers and those that maintain the apps while running in production.
2
Software developers and lead developers who understand the overall architecture and can optimize the environment or the app to reduce bottlenecks
  • App tuning
  • troubleshooting
  • ongoing support
  • first pass at code/app optimization
  • additional datapoint for runtime monitoring
  • App Optimization
  • Post Deployment health monitoring
  • identifying bottlenecks for improvement
It's valuable tool and helps us locate problems quickly. It's more efficient than wading through lines of logs
No
  • Cloud Solutions
  • Ease of Use
Easy to install agent, clean UI and easy to build dashboards
Evaluate more vendors
  • Implemented in-house
No
Change management was minimal
Having the right tools can make operations more efficient.
  • Understanding the UI
Read through documentation to properly install the agent.
  • No Training
I never felt training was necessary. All the features were easily accessible and understood. Documentation was there if I needed it.
Just right
Configure a dashboard with the items you're more interested in e.g. SQL Queires
No - we have not done any customization to the interface
No - we have not done any custom code
n/a
No. Never saw the need and could not justify the expense.
never used
No
n/a
  • installing the agent
  • configuring logs
I'm able to find the information I want quickly. Drilling down to see the details of my app bottleneck is as simple as two clicks
Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
Never observed an outage
Always responsive. Never observed slow page loads
  • none
  • no
none
n/a
documentation
Account manager always gave options on pricing and service level changes.
Never really needed to reach out to account manager as we're pretty happy with the service
pricing
Can always get a hold of someone by email
Yes
Agent updates were easy to deploy and starting sending data back to servers quickly. Never had to undo a new agent release
  • less resource usage on server
  • bug fixes
No
No
Jayson E. Conry | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
New Relic APM is currently being used as a consolidation tool. As our organization is shifting focus into the cloud, utilization of native SaaS is of specific value. We had initially started by monitoring our external websites and have now begun expanding into our internal sites as well as mobile applications. This gives us a better understanding of end-user customer experience and quickly allows us to improve customer experience.
  • Ease of configuration makes it quick to apply and begin receiving and reviewing of data.
  • Dashboarding is intuitive and easy to understand.
  • The depth of data collected allows for more details application development.
  • From an end user stand point only seeing the "Top" isn't as helpful as it could be if multiple sources are associated to the same JVM.
  • From an administrative standpoint, the inability to take default dashboards and dissect them within insights makes it less intuitive to recreate for other processes.
Step transactions and Web URL sequence monitoring is more difficult than it could be. Having a recorder process would take this tool to the next level. That said, the console is so easy to use that there is hardly any training required to access data you need to find or view.
  • New Relic APM provides detailed analysis on browser monitoring for websites which makes it easier to determine what geographical locations, as well as platforms' performance, can be worked on.
  • Click/Add of dashboards do custom pages is fast and easy for someone to look at the specific details that are important to their specific requirements.
Unfortunately as a whole, they have not as we have certain options that we cannot use due to the sensitivity of the data we have that cannot be touched via SaaS solutions.

that said, there are certain DevOps teams that have been able to use the tool to test out processes that were then able to be traced as they were able to scrub sensitive data.
N/A as we are not currently looking to lift and shift our on-prem into the cloud at this time.
To some respect they have but the in some cases, we are not as we have PHI/PII data that cannot be processed on SaaS products. That said, those teams that were able to, used the data that New Relic was able to provide to allow them to prove certain aspects of the apps we are building and use that data as the foundational backbone for all app development going forward.
Pricing was the primary factor. The cost associated with New Relic works better within a budget line than either of their competitors.
SolarWinds Network Performance Monitor, Riverbed Steelhead, SolarWinds Server & Application Monitor
350
Devops, DB, Web Support Team and NOC
3
Someone who has a full grasp of the installation and configuration of the agents as well as basic knowledge of SQL query language.
  • Ability to trace transactions issues to their source
  • Ability to validated end user experience
  • ability to quickly build and maintain Dashboards
  • Mostly through the usage of the Transaction Traces we have been able to reduce the time it takes to track down issues
  • Creation of geo set dashboards by allowing users to filter based on City, State and Country locations.
  • LOGS!!! Must be able to view event data via logs
There are other options out there that may have come out that are similar to what we are currently doing and we will need to POC those to determine if New Relic is still the right fit.
Yes
1. CA APM -- outdated APM tool that had steep learning curve to use. NR was far easier and cheapier alternative
2. Site 24x7 -- duplicate monitoring options, so we consolidated all old monitors to NR.
3. ApplicationsManager -- duplicate monitoring options, so we consolidated all old monitors to NR.
  • Price
  • Product Features
  • Product Usability
Being a not for profit organization, price was the biggest concern in selecting our new tool set. The fact that NR could do everything we needed and at a fraction of the cost of the other tools we reviewed, it was a no-brainer!
I wouldn't!!! there really isn't anything we are missing other than a log monitoring option at this time.
  • Implemented in-house
Yes
we started in our lower environments to test out and once validation was completed, we pushed rapidly into Prod.
Change management was minimal
N/A it wasn't a consideration nor our source of Change Management processes.
  • initially writing scripts for Synthetics took a bit to get used to.
  • Understanding of how the varying agents worked with outside processes.
Just to make sure you have a firm grasp of the applications and where they live. sometimes you may find you are installing agents unnecessarily. That can be the biggest thing to learn prior to getting started with implemenation. Beyond that, it really is easy peasy!!!
  • Self-taught
yes it is all self explanatory! Nothing is too difficult to understand with deployments.
It really depends on the specific pieces you are using. APM and Infrastructure agents are all self-explanatory. NR Private Minion Containerized minion can be fiddly if you are not familiar with Docker so it does break the easy to use scenario for the rest of the NR implementation.
Just to start from lower environments first. Make sure you have sign-off from the app owners before moving forward as they may have issues that need to be supported before going into production.
No - we have not done any customization to the interface
No - we have not done any custom code
nothing at this time.
Yes
we don't have time to wait for assistance in a critical issue.
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous.
Yes
Still waiting... not sure how much longer I need to wait before the grumbling begins...
We had an issue with data leakage in the beginning while testing an app in non-prod and it caused a panic. But New Relic was able to quickly and easily provide us with the information we needed to correct the ingest possible sensitive data!!!
  • Agent installation and configuration
  • Transaction traces are top notch!!! extremely easy for use to determine the underlying issues
  • DASHBOARDS!!!!
  • containerized Private Minions are still wonky to get installed in certain security levels
Yes
It works great... except in the cases of generic SSO settings.
It really is so easy to use and if you are stuck, the how to video's are spot on!!!
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
we have never had any down time issues!!!
there are times where browser cache will cause issues that require you to clear your browser before continuing.
  • Big Panda
  • Moogsoft
  • xMatters
none of these were too difficult to complete only required creating notifications with specific data included to make the connections work.
  • Office 365
always something that is being talked about. But not ETA's.
  • Single Signon
  • API (e.g. SOAP or REST)
again, it's all self explanatory and all integrations are well thought out prior to being released.
make sure you know what you want before hand. and don't be freaked out. it's easy!!!
they were very attentive and willing to assist whenever we needed it.
Still great. but some questions took longer to get support on.
BAA we needed it to move forward. and after some haggling back and forth between legal teams, it was approved by both parties.
be honest can keep on top of it.
No
  • n/a
  • N/A
No
No
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