New Relic

New Relic

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.4 out of 100
Top Rated
New Relic
Starting at $0 No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
View Pricing

Overview

Recent Reviews

An All in One Solution

9 out of 10
March 05, 2022
New Relic helps with collecting data from any source, along with troubleshooting issues around front-end or back-end issues and CPU …
Continue reading

New Relic - Worth the Price

7 out of 10
February 28, 2022
We use it to monitor the server resources like CPU, RAM, Disk, network, etc. On top of that, we also use logging and APM features to …
Continue reading

Opinion of a regular user

8 out of 10
January 19, 2022
I use New Relic in order to monitor and follow KPI about our application. Particularly, this allows us to detect performance issues.
Continue reading

New Relic experience

9 out of 10
January 18, 2022
Our company uses the New Relic for the monitoring and alerting initially. But along the way, as the New Relic keeps increasing the number …
Continue reading

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of New Relic, and make your voice heard!

Pricing

View all pricing

Free (Forever)

$0

Cloud
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

Telemetry Data Platform

$0.25

Cloud
per month per extra GB data ingest (after first free 100GB per month)

Incident Intelligence

$0.50

Cloud
per month per event (after first 1000 free events per month)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://newrelic.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is New Relic?

New Relic One is a comprehensive cloud-based observability platform built to help customers create more perfect software. It includes:

  • Telemetry Data Platform: Collect, explore, and alert on all metrics, events, logs, and traces from any source with a managed, open, and unified telemetry database. Out-of-the-box integrations for open-source tools are present to enable easy setup, and to eliminate the cost and complexities of hosting, operating, and managing additional monitoring systems or data stores. With all telemetry data in one place, users can investigate unknown unknowns with confidence.

  • Full-Stack Observability: Visualize, analyze, and troubleshoot an entire software stack in one connected experience. Stop switching between disparate tools, frantically trying to stitch data together to figure out what went wrong. Boasting rich analytics and a curated user experience, Full-Stack Observability aims to surface the context teams need to quickly pinpoint and resolve problems across infrastructure, applications and end-user experience faster.

  • Applied Intelligence: Detect, understand, and resolve incidents faster with AIOps capabilities that aim to reduce alert noise and find insights in the data that would often go unnoticed without machine learning.

New Relic Features

  • Supported: Telemetry Data Platform
  • Supported: Full-Stack Observability
  • Supported: Applied Intelligence

New Relic Videos

Observability Made Simple
Who Are Data Nerds
NR Explorer Launch Video
AWS + New Relic Launch Video
Debug Faster With Pixie

New Relic Downloadables

New Relic Integrations

New Relic Competitors

New Relic Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Comparisons

View all alternatives

Frequently Asked Questions

What is New Relic?

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

What is New Relic's best feature?

Reviewers rate Support Rating highest, with a score of 7.6.

Who uses New Relic?

The most common users of New Relic are from Enterprises (1,001+ employees) and the Computer Software industry.

Reviews

(1-25 of 111)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Review Source
New Relic is the one and only tool used by my organization to monitor the Application Performance as well as Infrastructure KPIs. The sleek and clean interface of this SaaS-based tool helps to create Workloads and a Dashboard to meet the reporting needs. The easy-to-use query-based feature of this tool retrieves the performance as well as issue detection of applications created on different frameworks. The alert feature and the extensive API explorer of this tool bridges the gap between processes and technology to run a smooth operation.
Score 10 out of 10
Vetted Review
Verified User
Review Source
New Relic is primarily used for Application Performance Monitoring (APM) and Synthetic Monitoring. Their APM offering gives key insights into the health and performance of the company's web infrastructure. It is used to identify code bottlenecks, timeouts, and any requests or issues that are placing a heavy burden on the server. Additionally, it can be used to identify endpoints or requests that are causing poor customer experiences due to being slow or erroring. Synthetic Monitoring is used to evaluate whether certain functional features are working.
Score 9 out of 10
Vetted Review
Verified User
Review Source
New Relic helps with collecting data from any source, along with troubleshooting issues around front-end or back-end issues and CPU spikes. We can then find vulnerabilities using the New Relic Inventory and work along with alerts. New Relic also addresses uptime and SLAs and where we can focus on observability with synthetics.
Score 9 out of 10
Vetted Review
Verified User
Review Source
New Relic is used as a full-stack monitoring tool. It is used by various application teams within our organization for monitoring their application, server infrastructure, end-user, and synthetics. We have also started to leverage it for monitoring other cloud entities like lambda, RDS, etc along with Kubernetes clusters. It helps with monitoring and alerting mechanics and helps various notification methods.
Yaniv Vararu | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
We use New Relic within the R&D department, but our support group uses it as well. We use it mainly for logging purposes (of our servers), but we also use it for monitoring our services and [sending] automatic alerts to ourselves based on these logs (meaning - when crossing a certain threshold of high error rates for example).
Score 9 out of 10
Vetted Review
Verified User
Review Source
New Relic is primarily a DevOps tool that helps us identify issues in our web app. We use it optimize our hosting environment and code. It saves us lots of time by pinpointing where the bottlenecks are in our website performance.
Score 8 out of 10
Vetted Review
Verified User
Review Source
New Relic gives us the monitoring and instrumentation capabilities to support a high transaction eCommerce platform and back-office functions. It gives us performance analysis on every new deployment and quickly provides us metrics and diagnostic logs to facilitate our investigation into any issues that arise. Its alerting means we have eyes on the system even out of hours and can help us protect revenues.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use New Relic to monitor our microservices, within an internal platform to manage them. The business provides financial products like payment, credits, accounts, transfers, etc, a shopping platform to sell products that extends to multiple countries, shipping logistics of those sells with warehouse management, and last-mile control.
Score 8 out of 10
Vetted Review
Verified User
Review Source
New Relic is our platform of choice for the observability of our microservice architecture. Constantly spinning up and down microservices and understanding how they are performing in production is a critical need for our Engineering team. New Relic makes it easy for us to monitor our services and quickly identify any triage issues.
January 18, 2022

New Relic experience

Score 9 out of 10
Vetted Review
Verified User
Review Source
Our company uses the New Relic for the monitoring and alerting initially. But along the way, as the New Relic keeps increasing the number of features, we as engineering also explore and learn more about the features. There are a lot of useful features that increase the visibility of our system condition in any segment in our stack, including Mobile Apps & browsers, API, Cluster, Infrastructure, Database, and many other services. New Relic also helps to detect anomalies in our system easier, make troubleshooting more simple, and monitor as comprehensive as our needs. The capability of New Relic is not limited to a system but also helps our business by monitoring the SLA and other business metrics that we can define by ourselves.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use New Relic on a daily basis to monitor software application performance and server utilization. We performance test a wide range of software and need to actively monitor and assess system capacity and address any issues found. New Relic provides the capacity for us to monitor the applications live or view historical data.
Score 3 out of 10
Vetted Review
Verified User
Review Source
We use New Relic for monitoring of websites, to get insights especially in errors, but also performance and latencies. There was initially some experimentation for other services as well, but the internal tools fulfilled those needs without the added costs of New Relic. The product as it is works well for the web use-case, but there are other competing offers out there.
Score 9 out of 10
Vetted Review
Verified User
Review Source
New Relic is our main monitoring and APM tool, which allows devs and support to monitor the reliability of our systems. Without New Relic, we'd have to resort to setting up the monitoring and alerting ourselves, and I believe New Relic has been a critical piece of infrastructure that allows us to react quickly when an incident is detected.
Meraz Haque | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
New Relic is an awesome tool and a must-have for any engineering team who would like to understand what is going on with their software. We use this software [on] a daily basis. Both the DevOps and the Engineering team use this service. The best thing [about] this tool is it lets you analyze traffic rate, server issues, code issues, page load time, and many more in real-time. This is very useful when there is high traffic on the site or if you would like to understand one particular issue. New Relic helps you to dive deep into the code and pinpoint exactly where the error is happening. I can't imagine running our systems without New Relic!
January 17, 2022

Well done New Relic!

Score 7 out of 10
Vetted Review
Verified User
Review Source
We mainly use Infrastructure Alerts, Synthetic Checks, and Logging in our department for our web services and websites. Other departments may use other tools, it is independent. I[New Relic] is used to catch infrastructure issues and production errors early. Also, [New Relic,] helps us understand how our services are used externally, and how they perform.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use New Relic for a wide range of monitoring and observability needs. We don't just gather system metrics, but also performance metrics and customer experience data from many different applications. Our ability to reference data collected from any number of systems has proven to be an invaluable troubleshooting tool. It also helps us with plotting growth, and planning for future capacity.
Ítalo Daldegan de Oliveira | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The most important use of New Relic for us is API monitoring. With NewRelic we have a real-time update about the APIS health, so we have configured alerts that trigger messages in google chat when some API is not running well. Also, it helps a lot in problems investigations, providing a lot of data to understand what is going on. We have minimal use in frontend applications too, to monitor the performance of our SPA.
Score 9 out of 10
Vetted Review
Verified User
Review Source
New Relic is used across many departments in our company. Some of the areas we use New Relic for: - monitoring our API health and performance for our Prem and cloud applications. - tracking our Core web vitals. - Debug production issues (JS Errors, Stack traces, and profiling) - use synthetic scripts to monitor critical user flows.
Score 8 out of 10
Vetted Review
Verified User
Review Source
New Relic is used across engineering departments to monitor how systems operate in both non-prod and production environments. For the component that I own, I use it to monitor Tomcat health (like the number of thread pools) and monitor the latency/error rate of the requests that my service handles. This helps us to understand how our system behaves, how much our system can handle, and help in capacity planning. I also set up important alert signals based on New Relic data and route the signal to Pager Duty that we have engineers on a routine schedule to pick up those alerts when something unexpected happened in production. This helps to quickly mitigate production issues that can surface to end-users