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TrustRadius
New Relic

New Relic

Starting at $0 No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
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Overview

What is New Relic?

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

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Learn from top reviewers

New Relic Powerful Optimizer in Performance

Rating: 9 out of 10
April 16, 2025
IncentivizedVetted ReviewVerified User
In our organization, New Relic serves as a primary part of our observability which help us to monitor and real time analysis and give proper alerts. It really helps us to reso...
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Adarsh YS
Engineer - Information Technology
Frontend Developer
Techincoders

Our cost to serve customers dropped dramatically having one single place to view application performance and find errors or problems.

Rating: 10 out of 10
April 16, 2025
IncentivizedVetted ReviewVerified User
I use New Relic to monitor application performance and a centralised place to view all error and debug logging
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Verified user
Manager
New Relic4 years of experience

Good value for money easy to set up.

Rating: 8 out of 10
April 16, 2025
IncentivizedVetted ReviewVerified User
We use New Relic heavily for logging, performance analysis and observability. It gives us a good searchable dump of all logs in one place, which we don't have to worry about m...
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Anubhav Malik
C-Level Executive - Engineering
CTO
Weekday
New Relic3 years of experience

Very powerful solution for infra monitoring that doesn't keep you up at night

Rating: 8 out of 10
March 4, 2025
IncentivizedVetted ReviewVerified User
We are self-hosting our app and its microservices and db on Hetzner VPS so naturally we needed a tool to monitor the servers' health, including memory, CPU, storage as well as...
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Sergiu Cazac
Director - Information Technology
Founder
Personizely
New Relic3 years of experience

New Relic continues to be the tool of choice for APM and Metrics

Rating: 9 out of 10
December 17, 2024
IncentivizedVetted ReviewVerified User
Infrastructure Monitoring and Alerting Application Performance Monitoring and Alerting Tracking business and product related KPI's and metrics. Dashboards for NOC and the cust...
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Piyush Goel
Vice-President - Engineering
Senior Vice President - Engineering
Capillary Technologies
New Relic7 years of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Free (Forever)

$0

Cloud
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

Telemetry Data Platform

$0.25

Cloud
per month per extra GB data ingest (after first free 100GB per month)

Incident Intelligence

$0.50

Cloud
per month per event (after first 1000 free events per month)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://newrelic.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is New Relic?

New Relic offers cloud APM for application engineers, supporting observability and source of truth for engineers so they can make decisions with data across their entire software stack and the software life cycle.

There are an estimated 25 million engineers in the world across more than 25 distinct functions. Engineers can use New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. New Relic provides a platform that is built and sold as a unified experience, offering access to a secure telemetry cloud for metrics, events, logs, and traces; full-stack analysis tools; and predictable user-based pricing. New Relic boasts one of the industry’s largest ecosystems of open source integrations, so engineers can use New Relic alongside their other favorite applications.

New Relic Features

  • Supported: Telemetry Data Platform
  • Supported: Full-Stack Observability
  • Supported: Applied Intelligence

New Relic Videos

Observability Made Simple
Who Are Data Nerds
NR Explorer Launch Video
AWS + New Relic Launch Video
Debug Faster With Pixie
In this video, the TrustRadius team is going to share with you some of the top log data management tools: New Relic, Splunk Log Observer, and LogicMonitor. These tools are great for enterprise log management.

New Relic Integrations

New Relic Competitors

New Relic Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish

New Relic Downloadables

Frequently Asked Questions

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

Dynatrace, Datadog, and Splunk AppDynamics are common alternatives for New Relic.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of New Relic are from Enterprises (1,001+ employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 137)

Good value for money easy to set up.

Rating: 8 out of 10
Incentivized
April 16, 2025
Pros
  • Slow SQL trace detection
  • Log collection
  • API error rate monitoring
Cons
  • Logs are limited to low sizes causing incomplete logs
  • Alerting integration with slack and golden signals is not straightforward
  • In Node Js, a lot of spans are just Unknown application code which is not at all helpful while analysing traces

New Relic continues to be the tool of choice for APM and Metrics

Rating: 9 out of 10
Incentivized
December 17, 2024
PG
Piyush Goel
Senior Vice President - Engineering
Capillary Technologies (Computer Software, 501-1000 employees)
Vetted Review
Verified User
New Relic
7 years of experience
View profile
Pros
  • APM tool has an extensive coverage across various programming languages, and frameworks.
  • Scales pretty well without any issues. The agents are lightweight and easy to upgrade and deploy.
  • The Apdex based alerts are quite accurate and act like trustable guardians to anything going off-track in the system.
  • The AI-Ops feature is also impactful, although it's expensive.
Cons
  • The tools to monitor usage, and optimise are poor. Since they have moved to consumption based pricing, it's important for users to track the places where wastage is happening (Users not logging in the system, data points from services that are not read from queries, etc).
  • The AI tools should have smarter capabilities to track the lineage of an anomaly and help pin-point to the exact source of any error.
  • The new pricing model works best for consumer facing companies where the end-end stack can be used. For B2B companies where the UI components are not that heavy, the pricing is prohibitive beyond a certain point.
  • The Log Management tool has the challenge of extra cost that is incurred while transferring the logs to the New Relic.

Very powerful solution for infra monitoring that doesn't keep you up at night

Rating: 8 out of 10
Incentivized
March 04, 2025
SC
Sergiu Cazac
Founder
Personizely (Computer Software, 1-10 employees)
Vetted Review
Verified User
New Relic
3 years of experience
Pros
  • Server health monitoring
  • Historical data for in-depth invesigation
  • Alerts (Slack, email, etc. based on rules)
Cons
  • Pricing structure
  • UI (it looks good, but very easy to get lost with lots of layers of info)
  • Ability to easier data selection of what data we need to collect and store

New Relic Powerful Optimizer in Performance

Rating: 9 out of 10
Incentivized
April 16, 2025
AY
Adarsh YS
Frontend Developer
Techincoders (Information Technology & Services, 11-50 employees)
Vetted Review
Verified User
Pros
  • Application Performance Monitoring - It automatically track transaction, database slow queries and slow payment . This helps the team to quickly check the performance and improve reliability.
  • Real Rime Alerting System - The AI detection and alerting helps the team to check the problem easily and resolve it at the earliest.
  • Customized infrastructure - New relic provides an all in one dashboard that is; all the activities can be monitored and controlled in a single platform.
Cons
  • Log Management Features - The log management cost is a concern, retaining logs is somehow expensive.
  • Complex UI - The user interface is overwhelming while finding right settings for the program.
  • High Pricing - Advanced facilities like AI alerting, log management has comparatively high cost scale.
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