New Relic Reviews

163 Ratings
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Score 8.1 out of 100

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Reviews (1-25 of 48)

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September 09, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Pros and Cons

  • Variety of tools to meet the myriad needs of development teams and projects
  • Robust support and community engagement, they are even willing to engage on a limited basis to help you instrument tools the right way.
  • New platform pricing is now in place that makes all tools accessible to even smaller teams.
  • They have so many tools that it's easy to get lost and confused.
  • They have so much documentation and many tools are so flexible that it's easy for new users to become overwhelmed.
  • Navigating Enterprise pricing negotiations can be very involved.
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March 30, 2020
Michael Jenkins | TrustRadius Reviewer
Score 10 out of 10
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Pros and Cons

  • Monitoring and alerting.
  • Application Performance Monitoring (APM).
  • Synthetics monitoring for web applications.
  • Charts and displays.
  • Data aggregation.
  • I appreciate New Relic's push to get all products into their new interface, New Relic One. As I'm writing this though, many of the products span the legacy interface and the next generation interface. This can be frustrating at times.
  • When alerts are triggered, it sometimes takes several clicks to drill down from the notification to the root of the issue.
  • This may not be a New Relic problem but, we use the Slack integration for notifications. In the past, we've been able to acknowledge alerts from Slack. This functionality seems to have been removed. Now it takes a couple more clicks to get from the alert to the acknowledgement. This is not critical but sometimes every second counts in terms of meeting SLAs.
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March 05, 2020
Lasha Jojua | TrustRadius Reviewer
Score 8 out of 10
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Pros and Cons

  • Real user monitoring module data is best part of this tool
  • NRQL is simple and useful part of tool
  • Using New Relic API, integration can be done with everything
  • Insight basic package saves only 9 days' data. I think it should be more, considering the price.
  • APM module needs some improvement--code-level visibility and advanced root cause analysis should be the next steps.
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May 13, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Pros and Cons

  • Excellent support for many different technologies such as Java and Node.js.
  • Good support for many cloud platform vendors, making integrating with New Relic straightforward.
  • Excellent in-depth reporting on how the system internal is working.
  • Excellent support for many popular frameworks, provides insights for things that are specific to each framework.
  • Integration with alert tools so team can be notified in real time.
  • Sometimes its agent can cause side effects to your application, such as memory leak, so need to stay on top of releases and bug reports.
  • Can be expensive, and most of its key features require a paid plan.
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March 03, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Pros and Cons

  • Drilling down into processes to code level.
  • Detailed information regarding unhandled errors.
  • Drilling down into code sometimes stops once you get to a point where you can't go any further.
  • Client side load profiling is not always helpful.
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November 01, 2019
Willian Molinari | TrustRadius Reviewer
Score 10 out of 10
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Pros and Cons

  • Performance metrics are great.
  • Connection between systems is fantastic, especially when you're working with microservices.
  • The breakdown of pieces in the application is very nice.
  • The price is still high compared with competitors.
  • If you want to stay on the free plan, there's not much to compare since you will lose the history.
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December 12, 2019
Anonymous | TrustRadius Reviewer
Score 3 out of 10
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Pros and Cons

  • Database query performance.
  • Stability of agents installed in a wide variety of environments.
  • Poor ability to provide deep insight into code and applications that are not the top 2-3 languages/apps.
  • Pricing is very high, and you feel like you are nickel and dimed on additional features.
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December 12, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Pros and Cons

  • It supports custom-built plugins to process arbitrary types of data.
  • It is delivered using a software as a service model.
  • It is prone to metric grouping issues.
  • It is possible that injection of Javascript may cause problems with your websites.
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December 07, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Pros and Cons

  • Great graphs and charts
  • Out-of-the-box Rails integration
  • Integration with alerting tools
  • It would be great to be able to drill down even further to line numbers in the Rails plugin.
  • Since our whole company uses New Relic, there are hundreds of apps in our account. It would be nice to be able to "pin" apps for quick access.
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October 12, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Pros and Cons

  • Integrated tightly in Acquia environment
  • Easy to setup
  • Granular reports and statistics
  • Easy to forget about it as the integration is seamless
  • Interface can be very confusing as there are many parameters being monitored
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April 21, 2019
Rounak Jangir | TrustRadius Reviewer
Score 9 out of 10
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Pros and Cons

  • It is very easy to use and implement in your application.
  • Basic Monitoring service will tell you about your application's performance and whether it is working well or not.
  • Visualisation is what I like the most. Gives you the graphs.
  • Database-related errors also can be monitored using New Relic.
  • For small companies the price is very high.
  • Sometimes I feel the response time is too much. There are some times where I have to wait for minutes to load the software.
  • The dashboard they provided can be simplified, and can be made more user-friendly.
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April 19, 2019
Sean Patterson | TrustRadius Reviewer
Score 8 out of 10
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Pros and Cons

  • Performance Monitoring
  • Detailed Reports
  • Management Interface
  • Configuration through code - Basic items can be configured through code, but being able to set advanced features, like Apdex would be nice.
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April 18, 2019
Ben McClure | TrustRadius Reviewer
Score 10 out of 10
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Pros and Cons

  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
  • The way that New Relic integrates with certain third parties leaves room for improvement. With Pantheon and Cloudways, for example, the websites aren't associated with my NewRelic account, so if I'm already logged in when I click a link for one of those sites, I often run into session issues and have to log out and then click the link again.
  • New Relic can be pricey if it's not included with another service you subscribe to, and if you can't get by with the free features.
  • New Relic is so powerful that it can be hard to understand some levels of what's going on unless you're already familiar with all the concepts it's referencing. Some more contextual help for new users could aid in adoption I think.
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March 20, 2019
Kevin Van Heusen | TrustRadius Reviewer
Score 9 out of 10
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Pros and Cons

  • Good support for profiling the main web application frameworks including Microsoft ASP.NET.
  • Provides good insight into database queries that may be causing performance problems.
  • Tracks historical application response times to give a good idea of any outliers in performance.
  • The thread profiling feature is handy however the usability could be improved, it can be hard to setup and determine the results.
  • The configuration of alerts and who is to receive them can be time consuming to set up.
  • The pricing model could be improved, it's pay per connected agent and if you are operating in an environment where machines are transient it's hard to get a grasp as to what you will be charged.
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May 28, 2019
Jayson E. Conry | TrustRadius Reviewer
Score 10 out of 10
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Pros and Cons

  • Ease of configuration makes it quick to apply and begin receiving and reviewing of data.
  • Dashboarding is intuitive and easy to understand.
  • The depth of data collected allows for more details application development.
  • From an end user stand point only seeing the "Top" isn't as helpful as it could be if multiple sources are associated to the same JVM.
  • From an administrative standpoint, the inability to take default dashboards and dissect them within insights makes it less intuitive to recreate for other processes.
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April 24, 2019
Jon Shurtliff | TrustRadius Reviewer
Score 7 out of 10
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Pros and Cons

  • Very thorough with alerts and emails.
  • Immediate responses to issues.
  • Provided a great weekly summary for traffic and issues.
  • Alert management was difficult at first -- you really get too many if you don't curate them.
  • The setup and fine-tuning took us a bit to figure out, but settled down after we normalized.
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April 17, 2019
Eugene Bos | TrustRadius Reviewer
Score 9 out of 10
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Pros and Cons

  • Measuring Application performance score (instead of just CPU or memory usage)
  • All important information about an application's server on one screen
  • Has a free plan
  • Easy to set up
  • Price is too expensive for small virtual servers (like the ones for $10-20 a month)
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April 15, 2019
Matthew Berry | TrustRadius Reviewer
Score 10 out of 10
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Pros and Cons

  • Simplifies bottleneck diagnostics
  • Create alerts easily for system events (errors, traffic, 404-ing etc) and integrate easily with third parties
  • Monitor web page performance & site usage
  • Steep learning curve
  • No Apple Watch app, though the NewRelic iOS app can flag alerts on your watch, if you have them configured
Read Matthew Berry's full review
February 28, 2019
Angus Bagchee | TrustRadius Reviewer
Score 8 out of 10
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Pros and Cons

  • Presentation of APM data in a concise and easy to visualize format in dashboards.
  • Ability to drill down into details.
  • Recent thrust into making better AI-based dynamic baselining offers has great potential.
  • Dashboards are somewhat cluttered and can use a sharper look and feel. I would prefer a more minimalistic approach.
  • Ability to discover processes is not always without errors.
  • The pricing model can be a bit more flexible (and affordable).
Read Angus Bagchee's full review
February 23, 2019
John Grosjean | TrustRadius Reviewer
Score 8 out of 10
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Pros and Cons

  • A single tool to rule them all! New Relic can give you almost any kind of performance data you'd like to see. I wouldn't quite say it's single-pane of glass since their modules are discrete with minimal cross-links, but having several views into your application with a single tool is pretty powerful!
  • Their APM module is first class. I think AppDynamics and DataDog might be about their closest competitors, but most everyone else just doesn't compete. I even had a hardware monitoring vendor tell me they had an APM offering that was far cheaper than New Relic, but by his own admission, was not worth considering if put next to New Relic's APM.
  • Plugins. This is a pro and a con, as it's nice that you can extend their monitoring sets, but we would like some of this to be part of their standard offering. It is possible to set up your own data channels though, and monitor pretty much any customer metric you'd like to!
  • Price. This is the biggest issue for us. It's far from cheap. But every time we look at other options, it seems pretty clear that you get what you pay for.
  • Plugins again. While it's nice that you can feed your own custom data into New Relic, there are some things that seem really odd considering that they aren't working by default. Some examples: Monitoring AWS infrastructure via CloudWatch, db performance (APM is application side only, isn't clear about what's going on at the DB layer), etc.
  • API keys are really, really confusing. While this is such a small little thing, the moment you start integrating New Relic with other tools such as Dashboards, it'll drive you bonkers. There are three different types of API keys, the documentation isn't overly clear about which one gets you the data you want, and it doesn't follow user ACLs at all. For certain data, the user must be a full admin just to get read access. They really ought to overhaul this, allow service accounts, allow each API key to access all data based on the associated account's ACL, and have all API keys tied directly to an account/ACL.
Read John Grosjean's full review
July 09, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Pros and Cons

  • Granular visibility into time-series data.
  • API allowing data to be written to a common dataset (Insights) and then visualized.
  • Almost captures the unicorn of a "single pane of glass" view.
  • Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
  • Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
  • NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
  • No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.
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April 15, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Pros and Cons

  • New Relic's PagerDuty integration is essential. It helps the right people know when there are problems.
  • Error monitoring is great. Traces help us understand defects quickly.
  • New Relic is great for measuring the throughput and latency of different transactions. It helps us understand what proportion of the time is spent in different layers of the application.
  • New Relic can instrument many web frameworks out-of-the-box, but some of the less-popular frameworks require development.
  • It can be hard to express that some 400-series responses are acceptable and expected, but that an unusual volume of them could be a defect.
  • New Relic is very expensive, particularly if you have many QA environments.
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May 29, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Pros and Cons

  • Show detailed information about the performance of code functions and SQL queries.
  • Monitor the CPU, memory, and I/O usage of a Linux server.
  • Manage and send alerts about critical issues in your project.
  • The web dashboard frontend is sometimes slow.
  • Pricing model is too big business oriented, it is expensive for startups.
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May 28, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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Pros and Cons

  • Monitoring of web transaction times -- New Relic does a great job of showing us how quickly our site is loading and what processes are slowing it down. It breaks site speed into several categories, such as querying, back-end code, caching, etc., which allows us to more easily improve site speed.
  • Alerts -- New Relic sends alerts whenever the site goes down or site speed drops below a particular threshold. This is very helpful in minimizing downtime.
  • Error analytics -- with the New Relic pro plan, you can quickly and graphically identify any site errors that may cause lags or downtime.
  • User interface -- the interface is too complicated for non-technical users to operate. Only those experienced in server management and code will benefit from the product.
  • Pricing -- there's a free plan, but to get most of the features, it will cost you.
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What is New Relic?

New Relic is an all-in-one web and mobile application performance management provider for the cloud and the datacenter. They provide 24x7 user monitoring and code-level diagnostics for production apps deployed on dedicated infrastructures, the cloud, or hybrid environments and real time end-to-end monitoring for your iOS and Android app’s.

New Relic provides support for applications written in Ruby, Python, PHP, Java, .NET, Node.js and related frameworks. New Relic also partners with leading cloud management, platform, and hosting vendors to provide their customers with instant visibility into the performance of deployed applications.

New Relic also has an open SaaS platform that enables its community of developers, partners and customers to build plugins using open API’s to monitor any technology of their choice, from databases, networks, caching layers and more.

New Relic provides SaaS Application Monitoring for Ruby, PHP, .Net, Java, Python, iOS, and Android Apps.

New Relic Integrations

New Relic Competitors

New Relic Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Standard$99per user
ProContact sales team
EnterpriseContact sales team
Telemetry Data Platform0.25per GB
Proactive Detection0.25per million app transactions
Incident Intelligence0.50per incident

New Relic Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No