Name: Keeping Up With Heavy Call Volumes: Reliability in New World CAD
Uploaded: 2018-01-15T22:56:20.000Z
Duration: 2 min 39 s
Description: Computer aided dispatch (CAD) administrators discuss how New World Public Safety CAD handled heavy call volumes during their busiest days, including a terrorist attack in San Bernardino, a tropical storm, a wind storm, and other catastrophic events.

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Users have praised the software for its ability to simplify and streamline report generation, reducing the need for excessive paperwork. This has been especially useful in law enforcement and sheriff operations where accurate and efficient reporting is crucial. The product's use of universal jackets has also been effective in reducing duplicate entries, saving time and ensuring data consistency. Furthermore, the software enables seamless data sharing across agencies, leading to increased transparency and more efficient workflows. Users have reported improved ease and efficiency in completing reports and delivering information to detectives, enhancing overall investigative processes.

In addition to these benefits, dispatch services have experienced increased efficiency and accuracy with the use of the software. The product's Windows platform has made it easier to train new users, simplifying onboarding and reducing learning curves. Users have found that the software allows for easy data capture from the field, report extraction, and time-saving for end-users. This has significantly improved productivity by eliminating manual data entry and facilitating quicker access to critical information.

The software has also facilitated greater interaction and collaboration among agencies, creating a tighter-knit community that can efficiently find local solutions to problems. Users appreciate its ease of use for GIS-related tasks, allowing them to effectively utilize geographic information systems in their work. Additionally, customers have praised the product's follow-up contact after submitting tickets, ensuring prompt support and issue resolution.

Overall, this versatile software has proven instrumental in managing various tasks related to law enforcement and sheriff operations. Its features such as streamlined report generation, data sharing capabilities, enhanced training processes, improved dispatch services, and efficient collaboration among agencies make it an invaluable tool for optimizing workflows in the criminal justice system.

- Glitches Throughout Software: Several users have reported experiencing frequent glitches throughout the software, leading to frustration and inconvenience.

- Expensive Pricing with No Decrease: Many reviewers have expressed dissatisfaction with the high cost of the software, which they feel is not justified by its features. Furthermore, some users mentioned that despite the expenses, there has been no noticeable decrease in pricing over time.

- Outdated Design and Lack of Simplicity: Some users have criticized the design of the application, stating that it appears outdated and lacks a modern interface. They believe that there should be improvements to make it more visually appealing and user-friendly.

User-Friendly Interface: Several reviewers have found the system very easy to navigate and have praised its intuitive and user-friendly interface. They appreciate how quickly they were able to figure out how to use it, indicating that the product is designed with simplicity in mind.

Durable and Evolving Product: Multiple users have expressed their satisfaction with the longevity of the product, mentioning that they have been using it for over 16 years in various forms. This speaks to the durability of the product and its ability to adapt and evolve over time to meet changing needs.

Good Guidance through Setup and Learning Process: Despite initial concerns about complexity, users have commended the product for effectively guiding them through both setup and learning processes. They feel supported throughout their journey of getting started with the product, which enhances their overall experience.

Users have several recommendations based on their experiences with Esri Software. Firstly, they emphasize the importance of not assuming anything is included and being cautious with modules. They advise users to thoroughly test everything and fully understand the requirements before using the software. 

Secondly, users suggest getting better GIS data. This recommendation highlights the need for high-quality and accurate geographic information. 

Lastly, reviewers recommend learning about the products and receiving GIS training with Esri Software. This suggestion underlines the value of acquiring knowledge and expertise in order to make the most effective use of the software.

New World Public Safety, developed by Tyler Technologies, is a comprehensive solution designed to enhance safety, improve situation awareness, and increase productivity for public safety professionals. This software is tailored for public safety agencies of all sizes, including law enforcement, fire and EMS, dispatchers, command staff, and civilian employees. According to the vendor, New World Public Safety offers a wide range of features and functionalities that are vital for professionals in the public safety industry.

## Key Features

**Citation Management**: According to the vendor, this feature enables efficient management of citations and violations by capturing, processing, and transmitting data into public safety and court applications. It aims to eliminate the need for manual data entry, streamline the citation process, and reduce administrative burden.

**Computer Aided Dispatch**: The vendor states that this feature provides dispatchers with powerful tools for efficient call handling and resource allocation. It offers real-time GIS mapping and automatic vehicle location (AVL) functionality to enhance situational awareness and facilitate routing the most suitable unit to a call for service.

**Fire & EMS**: According to the vendor, this feature supports fire prevention, emergency response, and structural safety. It includes mobile applications for fire marshals, life safety inspectors, and system contractors to conduct inspections, capture data, and reduce risks effectively.

**Mobile Operations**: The vendor claims that this feature empowers first responders with mobile access to critical information and tools. It facilitates real-time communication with dispatch, even in areas with limited verbal communication, to enhance situational awareness and officer safety.

**Law Enforcement Records Management**: According to the vendor, this feature enables efficient management of law enforcement records, including incident reports, arrests, citations, and case files. It aims to capture, store, retrieve, and report data accurately, enhancing decision-making and accessibility.

**Public Safety Analytics**: The vendor claims that this feature provides powerful analytic tools for data analysis and insights. It aims to help identify hot spots, trends, and patterns to enable proactive policing and resource allocation, supporting evidence-based decision-making and crime reduction strategies.

**Jail Management**: According to the vendor, this feature seamlessly connects courts, public safety, and supervision agencies to ensure efficient operations. It provides access to critical inmate data, including pre-booking information and inmate scheduling, to enhance safety and security within correctional facilities.

**Civil Process**: The vendor states that this feature streamlines civil process management, including serving legal documents, executing court orders, and enforcing judgments. It aims to improve workflow, ensure compliance with legal requirements, and facilitate communication and coordination between law enforcement, courts, and other agencies.

**Court Case Management**: According to the vendor, this feature simplifies court case management processes for state, district, county, and municipal courts. It aims to improve workflow, ensure efficient and consistent operations, and support electronic filing, jury management, and remote hearings.

**Dispute Resolution**: The vendor claims that this feature facilitates the resolution of disputes through efficient case management and communication. It enables collaboration between parties involved in a dispute, supports alternative dispute resolution methods, and aims to reduce the need for litigation.

New World Public Safety offers a suite of solutions for dispatchers, sworn officers, firefighters, first responders in the field, command staff, and civilian staff that ensure public safety agencies are compliant with state and federal mandates.

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Donesafe is Health, Safety and Environment software that connects a management system from workers in the field to the management team in the boardroom, Donesafe was acquired by Health & Safety Institute (HSI) in February 2020.

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Environmental Health and Safety (EHS) Software is a class of applications built to track, manage and improve workplace safety. EHS suites may provide functionality including workplace audit and inspection, work observation, lone worker safety and safety training, as well as operational sustainability tracking and reporting. EHS management is related to GRC, and CSR.

Environmental Health and Safety (EHS)

Tyler Technologies is a SaaS company providing software and technology services to the public sector- local governments, cities, counties, schools and other government entities- enabling organizations to become more efficient, more accessible, and more responsive to the needs of citizens. Headquartered in Plano, Texas, Tyler's end-to-end public sector solutions are available in all 50 states and installed at sites internationally in Canada, the Caribbean, and Australia. <br><br>In 2021, Tyler announced the acquisition of NIC Inc., a government solutions and payments company headquartered in Olathe, Kansas. NIC provides federal, state, and local government entities the benefit of online digital transactions without the need to visit a government office.

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New World: a Tyler Public Safety Solution

Integrated Software for Public Safety

Computer aided dispatch (CAD) administrators discuss how New World Public Safety CAD handled heavy call volumes during their busiest days, including a terrorist attack in San Bernardino, a tropical storm, a wind storm, and other catastrophic events.

Keeping Up With Heavy Call Volumes: Reliability in New World CAD

Computer aided dispatch (CAD) administrators discuss how New World CAD handled heavy call volumes during large storms and catastrophic events.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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What is New World Public Safety?