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NexHealth

NexHealth

Overview

What is NexHealth?

NexHealth is a patient engagement platform for dental and medical practices connecting patients, doctors, and developers to accelerate healthcare innovation. The platform fully integrates with EHR systems to provide convenience and simplicity for a patient's booking journey.

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Recent Reviews

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NexHealth has become an invaluable tool for both patients and healthcare practices, solving a range of issues and streamlining various …
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Product Details

What is NexHealth?

NexHealth is a patient engagement platform that integrates directly with health record systems. NexHealth improves business workflows with real-time online scheduling, automated appointment reminders, patient messaging, digital forms, online payments, reporting, and a virtual waitlist.

NexHealth offers two-way integrations with health record systems via the Synchronizer, its in-house integration technology. The Synchronizer works bidirectionally across the solution's entire feature set, including real-time online scheduling, appointment reminders, patient messaging, patient recall and recare, online reviews, and digital payments.

NexHealth focuses on integrations, with the goal of enabling customers to launch on the platform in under one month – fully integrated with their on-premise or cloud-based system. Further, its Healthcare API enables developers to build custom features and functionality for doctors and patients. The API helps engineering teams build better products by offering a universal interface, bundling common functionalities, and reducing product development time.

NexHealth Features

  • Supported: Online Booking
  • Supported: Appointment Reminders
  • Supported: Patient SMS Messaging
  • Supported: Patient Recall
  • Supported: Online Reviews
  • Supported: Online Payments
  • Supported: Online Forms (HIPAA Compliant, Digitized)
  • Supported: Email & Text Marketing
  • Supported: No Show & Cancellations
  • Supported: ASAP Wait List
  • Supported: Reporting

NexHealth Screenshots

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NexHealth Video

What is NexHealth? A Patient Experience Platform

NexHealth Competitors

NexHealth Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, Canada
Supported LanguagesEnglish
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Comparisons

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Reviews and Ratings

(2)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

NexHealth has become an invaluable tool for both patients and healthcare practices, solving a range of issues and streamlining various aspects of the healthcare experience. Patients can easily book appointments directly from the website, eliminating the need for lengthy phone calls or waiting on hold. The program also offers confirmation texts, emails, and attached consent forms for patients to review before their appointments, effectively solving time management issues and simplifying the intake process. Users praise NexHealth for its easy communication with office staff and seamless appointment scheduling, as well as its customizable online forms available in Spanish, which prevent timing out issues and ensure a smooth user experience.

Additionally, NexHealth has proven to be a valuable ally in improving the online status of practices by generating organic patient reviews. With the software's easy confirmation and communication features, filling up the schedule, collecting payments, and receiving reviews has become much more efficient. The availability of forms via text and email has significantly increased productivity for healthcare practices. The platform's high level of customization greatly benefits communication with patients, scheduling, and information intake.

The ease of communication with patients is particularly impressive when it comes to filling openings in the schedule. NexHealth not only integrates seamlessly with existing systems like Dentrix Ascend but also helps clinics efficiently handle patient paperwork, confirm appointments swiftly, and enable online booking. This has proven to be especially useful during challenging times such as lockdowns when maintaining clean and safe environments is paramount.

Furthermore, NexHealth has revolutionized patient communication by offering recall reminders, customizable templates, campaigns, and virtual forms for smoother clinic operations. With the software's timely appointment scheduling features and elimination of manual reminders, healthcare professionals can focus on other tasks while reducing no-show rates significantly. Patients appreciate being able to book appointments even outside office hours – a convenience that has boosted satisfaction levels.

The user-friendly nature of NexHealth not only simplifies patient intake but also facilitates communication after appointments. Patients find it easier to schedule appointments, leave reviews, and engage with the virtual office at their convenience. The software's integration with Dentrix Ascend has also allowed practices to gain more patients and increase revenue. Users have expressed their admiration for the responsive support team that goes above and beyond to address any issues promptly.

Moreover, NexHealth has helped overcome patient communication hurdles, leading to decreased cancellation rates and increased revenue. It bridges the gap between traditional healthcare practices and tech-savvy patients, ushering clinics into the 21st century. The software's robust features for online scheduling, patient feedback management, and appointment reminders have been a game-changer in improving patient communication and scheduling. The platform's integration with Dentrix Ascend has been highly praised for its ability to attract new patients and drive revenue growth.

One of the standout features of NexHealth is its seamless patient communication and reminders, which have significantly reduced no-show appointments. Patients appreciate the convenience of being able to confirm or reschedule appointments on-the-go, reducing the need for phone calls and ultimately increasing the number of patients seen. The software has also received high recommendations from users who have experienced a smooth transition and excellent support from the team.

By using NexHealth, healthcare practices have managed to provide a better experience for their patients. The platform covers all aspects of patient communication, including virtual office interactions, recall reminders, customizable templates, email blasts, and Google reviews. It has made it easier for clinics to keep up with patients and appointments while improving connectivity and documenting conversations.

Moreover, NexHealth's user-friendly interface enables practices to handle new patient paperwork efficiently. Online scheduling, patient communication, and review management are all streamlined through this comprehensive software solution. While some users have considered implementing online payments through NexHealth, it is worth noting that fees for credit card transactions may be higher than those offered by other companies.

In summary, NexHealth offers an array of benefits to both patients and healthcare practices. It enhances patient communication, simplifies appointment scheduling, facilitates the intake process through customizable online forms, generates organic reviews, integrates seamlessly with existing systems like Dentrix Ascend, reduces no-shows with timely reminders, and provides excellent customer support. With its remarkable features and positive user experiences, it is no wonder that NexHealth has earned a strong reputation in transforming the healthcare industry.

Online Booking Accessibility: Users have found the accessibility of online booking to be incredibly convenient and easy to use. Many reviewers appreciate that it allows patients to book appointments outside of regular office hours, making it a great incentive for scheduling.

Responsive Chat Support: The chat support provided by NexHealth is highly praised for its responsiveness and immediate assistance. Reviewers have noted that the support team is always ready to help and resolves issues promptly.

Convenient Texting Feature: Users find the texting feature offered by NexHealth to be extremely user-friendly and convenient. It provides an effortless way for practices to communicate with their patients, resulting in improved efficiency and convenience.

Difficult to Access Information: Some users have found it difficult to access everything from the same grid, making it challenging to navigate and find the information they need.

Limited Editing Capabilities: Several users have expressed frustration with the limited editing capabilities of NexHealth. They have had trouble making corrections, editing forms, and erasing mistakes, which has hindered their workflow and efficiency.

Incompatibility with Android Devices: Users have mentioned that NexHealth is not compatible with Android devices, limiting its accessibility for those who do not use Apple devices. This has been a drawback for some users who prefer or rely on Android technology.

Users highly recommend trying NexHealth as it is a low barrier to initiate and cost-effective. They find it to be a time-saving solution for their practice, allowing them to efficiently manage appointments and gain more Google reviews. Additionally, users stress the importance of taking the necessary time to implement NexHealth properly, while respecting patient privacy regulations such as PTS and HIPAA. In summary, users believe that investing in NexHealth is a wise decision for future-proofing your practice, emphasizing its transformative impact in the industry.

Reviews

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Companies can't remove reviews or game the system. Here's why
Jordan Marturano | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Nexhealth for new patient paperwork, online scheduling, patient communication, and Google reviews. We plan to demo it to use for our online payments but as of yet not done so. We are hopeful. Nexhealth does charge higher fees for credit cards than other companies we've looked into.
  • All-in- one platform
  • Great customer support
  • Very skilled and knowledgeable team
  • Gets high reviews for Google
  • Our forms have had trouble syncing with Dentrix
  • There is customization we would like to be able to do inside new patient forms that we cannot do
  • Syncing issues with paperwork into Dentrix
Dental offices needing to scale down the many services they use would be a perfect fit. I think any medical facility would use Nexhealth and love it! A situation where a doctor is looking to expand their online presence is also a great opportunity for Nexhealth. We have gotten 100s of new Google reviews, but the great thing is they are all 5 star. We used Swell and granted, Swell gets a higher review count, but Nexhealth is pretty good!
  • Online scheduling
  • Patient appointment confirmations
  • Reviews
  • Paperwork
  • Reduced our cost per month for multiple programs
  • Gotten us more Google reviews
  • Saved us time sending automatic messages to patients
Nexhealth is superior because it is more advanced in customization than all of the above. We have had a few issues with syncing and I don't want practices to overlook this. The program is not 100% foolproof.
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