Nextech EMR

Helpful and responsive staff: Many users have found the staff of Nextech to be helpful and easy to reach through the portal, making it convenient for them to seek support and resolve any issues they encountered. The prompt response and efficient resolution provided by the support team were highly praised by users.

User-friendly system: The system has received praise from users for being very user-friendly and easy to maneuver. Users of all computer skill levels have found it easy to navigate and use effectively. The intuitive interface and straightforward features contribute to its user-friendliness.

Efficient EMR interface: Users highly value the efficiency of the EMR interface in Nextech, especially when transitioning from one visit to another. It likely helps streamline their workflow and save time. With a smooth transition between visits, users can easily access patient information, update records, and complete tasks efficiently.

1. Lack of flexibility in reports: Some users have expressed that they would like to see more options and flexibility in generating reports within the Nextech software. They feel that the current reporting functionality is limited and does not meet their specific needs.

2. Cumbersome ERA file importing process: Several reviewers have mentioned that importing ERA files into Nextech for processing feels outdated and cumbersome compared to the rest of the software. They believe this feature should be modernized and automated to improve efficiency.

3. Billing department issues: A number of users have criticized the billing department, stating that they have experienced mischarges and incorrect charges. In one instance, it took six months to resolve a charge of almost $10,000. This has caused frustration and dissatisfaction among these users who rely on accurate billing for their practice operations.

Users have made several recommendations for Nextech based on their experiences. First, it is important to check your requirements before choosing Nextech as an EMR software. Customers suggest thoroughly evaluating your needs and ensuring that Nextech aligns with them. Second, users recommend investing enough training time when using Nextech. They emphasize the importance of dedicating sufficient resources to ensure a smooth transition and effective use of the software. Third, customers appreciate the tools provided by Nextech, stating that the software does a fantastic job of providing the necessary tools for medical practices. Additionally, they highlight the implementation staff and online webinars provided by Nextech as helpful resources. Lastly, users like that Nextech has a portal for customers to post suggestions for improvements, allowing them to have a voice in shaping future updates and enhancements.