TrustRadius
Nexternal is an ecommerce system is used by hundreds of clients in many diverse industries now owned and supported by HighJump since the May 2015 acquisition of the company and its flagship platform. HighJump is the company formed from the mid-2014 merger of former warehouse management software companies and rivals HighJump Software and Accellos.https://dudodiprj2sv7.cloudfront.net/product-logos/UP/dr/AGJJICP2L7WX.pngRock-Solid eCommerce SupportWe have worked with Nexternal Solutions for over a decade, integrating their eCommerce platform into our clients' websites. Nexternal is ideal for both clients looking to get started in eCommerce, as well as those who are moving away from another eCommerce platform that no longer meets their needs. Nexternal provides a reliable, comprehensive platform with a robust tool set for achieving our clients' online goals.,Nexternal's customer service is the best in the business. Each account comes with a dedicated account rep who answers the phone when you call, and personally replies to your emails within a very reasonable time - sometimes within minutes! Nexternal is consistently improving their platform with added tools and 3rd party integrations for everything from social sharing and email campaign management to search optimization tools and automatic product feed integrations such as Amazon. Nexternal offers site security and PCI compliance out of the box. There is no need for an additional SSL, nor do you need to worry about the security of your clients' personal information. Nexternal is scalable and grows with your business. We have more than a handful of clients who have been with Nexternal for more than 10 years. In web-speak, that's like 50 years! The Nexternal shopping cart template can be customized to create a consistently branded experience from your home page throughout the entire shopping process. Nexternal offers a host of API and XML toolsets that allow clients to sync data between their ecommerce platform and most any other third party platform, thereby coordinating the operations of your business and cutting down on management time.,Nexternal is hosted solution which means much of the source code is protected and inaccessible. For clients looking to fully customize the user experience, there are some limitations, with any hosted solution, that must be considered. Nexternal doesn't have a built in wish list feature. They did partner with a 3rd party vendor, and now offer the base functionality; however, for clients whose needs center on the capabilities of a wish list, this feature must be closely considered. Nexternal's monthly fees are structured in such a way that they scale based on sales. This can be an affordable set up for a majority, but a deterrent for others. That said, the phrase 'you get what you pay for' rings true for ecommerce platforms as well. As I've mentioned perhaps too many times already, the level of reliable support combined with the user-friendly, secure platform are worth it.,10,Because we are a development team who focuses on integrating Nexternal with our clients' sites, we can't speak to specific ROI or conversions, however, the length of time our clients stick with Nexternal says it all - in an industry where there are no shortage of choices in platforms, we have rarely ever moved a client from Nexternal to another platform. Instead, the vast majority of our clients who use Nexternal now either started off with the platform or moved to Nexternal from a less-than platform. We have clients who have been with Nexternal for over a decade, and that's really saying something. In the 10+ years that we have worked with Nexternal we have developed a solid relationship that is built solely on trust. We don't get any commission for referring customers to their site, nor do they receive any commission for sending customers our way. We work together because we enjoy it and we know that the other is dependable and worthwhile.,Volusion,Magento,Shopify,WordPress,Joomla!,Bigcommerce,CS Cart,Nexternal,10,Yes,Product Features Product Usability Product Reputation Prior Experience with the Product Vendor Reputation Existing Relationship with the Vendor Positive Sales Experience with the Vendor,We select ecommerce platforms for our customers based on their specific business needs. Nexternal is a great product, and we're always confident when we recommend it. That said, if we find, by evaluating our client's needs, that Nexternal isn't the best solution for them, we don't recommend it. With over 10 years experience in ecommerce, we understand how the selected ecommerce platform can boost or hinder our client's success. We carefully deliberate our client's needs before recommending the ecommerce platform we feel will best help them grow their brand.,10,Managing Products/Categories Managing Customer Accounts Managing Orders,Bulk Importing extraneous product data has a bit of a learning curve Integrating 3rd party apps that don't have an existing partnership with Nexternal,Yes,9The force is strong with Nexternal.We use Nexternal's eCommerce platform solely for our web store. It syncs seamlessly with many tools that we use at Foxen making marketing, sales, customer satisfaction, analytics, compliance, and customer security a breeze.,I have complete control over the store, right down to the most minute detail. I can control shipping methods, discounts, coupons, customer security, compliance, and the list goes on. If you can think of it, Nexternal has already come up with a solution. It's a very secure platform for our customers. In this day and age, uploading personal information on the web can be a bit nerve wracking, but our customers are protected by Nexternal's system. It allows our customer to update their personal account without having to share sensitive information over the phone or email. It syncs perfectly with our marketing, social media, and sales tools. We use Mail Chimp, VinoVisit, VinNow, UPS, FedEx, Amazon, and ShipCompliant. Nexternal communicates perfectly with all of them, making my life so much easier. Information has to be input once and it syncs everywhere. This saves me time and reduces error.,Honestly, I can't think of one! The only thing Nexternal doesn't sync up with that we use is GSO, but that is a small west coast shipping service, so I wouldn't expect them to integrate with them.,10,We have very little cart abandonment because Nexternal shows customer's shipping prices immediately, and we can be competitive with our shipping prices due to Nexternal allowing us to show Real Time Rates from UPS and FedEx. Our sales have almost quadrupled since we started using Nexternal. It's easy to use, clean, concise, professional looking, detailed, and allows all the modern amenities that online shoppers look for these days like social sharing and a cart that is visible the whole time the customer is shopping.,Kreck,10,3,3,Web Store Amazon Store Social Media Sharing Marketing and eCommerce Analytics,eCommerce tracking and analytics through Mail Chimp. I can target customers based on their past orders so I don't spam them with products they aren't interested in.,We are looking to expand and have Nexternal as our primary point of sale not only online, but in the tasting rooms as well because they can offer a mobile POS.,Implemented in-house,No,Change management was minimal,None. Just a learning curve.,10,10,No,Honestly, every time I have a question I receive phenomenal and quick support. No matter how simple or complicated my needs or questions are, my Nexternal support team takes care of me. From the start of setting up the store, to day to day questions, I have the full support of Nexternal.,Starting out it can be intimidating, but once you see the layout and how the program works, it's a breeze. I know the system like the back of my hand. Setting up new products is SO easy, they have an excel document that you can upload with multiple products on the spreadsheet. After uploading all your new products are in the store and only need minor adjustments before having them go live.,If you have a lot of shipping restrictions, like we do in the wine industry, there are a lot of designations you will have to make, but once you get used to it, it's not bad at all and you will grow to appreciate how much control you have over the system.,Yes,10Nexternal - A cabaple software that needs a refresh.We used to use Nexternal as our order system at a small winery. We would enter all purchase orders into Nexternal, which would then link to QuickBooks. We use it for all reporting as well.,The reporting is very clear and organized. You are able to report by outlet such as OMS, POS and online orders.,Nexternal needs a POS system that enables you to swipe credit cards. We switched to a different system because this was a limitation of Nexternal. At the point of purchase we used to have to write everything down and enter in later. The shipping functionality is extremely basic. The shipping address check for each state never worked properly. Also, with our new system, the woman who does the compliance can pull all reports per state out of it. Nexternal does not have that capability.,5,Decreased efficiency in terms of how long it takes to enter order. Very quick with reporting which was great for meetings and customer service calls. Inefficient in terms of shipping abilities.,Submerse,1
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Nexternal
4 Ratings
Score 6.8 out of 101
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Nexternal Reviews

Nexternal
4 Ratings
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Score 6.8 out of 101
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Katie Partridge profile photo
June 03, 2015

Nexternal Review: "Rock-Solid eCommerce Support"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We have worked with Nexternal Solutions for over a decade, integrating their eCommerce platform into our clients' websites. Nexternal is ideal for both clients looking to get started in eCommerce, as well as those who are moving away from another eCommerce platform that no longer meets their needs. Nexternal provides a reliable, comprehensive platform with a robust tool set for achieving our clients' online goals.
  • Nexternal's customer service is the best in the business. Each account comes with a dedicated account rep who answers the phone when you call, and personally replies to your emails within a very reasonable time - sometimes within minutes!
  • Nexternal is consistently improving their platform with added tools and 3rd party integrations for everything from social sharing and email campaign management to search optimization tools and automatic product feed integrations such as Amazon.
  • Nexternal offers site security and PCI compliance out of the box. There is no need for an additional SSL, nor do you need to worry about the security of your clients' personal information.
  • Nexternal is scalable and grows with your business. We have more than a handful of clients who have been with Nexternal for more than 10 years. In web-speak, that's like 50 years!
  • The Nexternal shopping cart template can be customized to create a consistently branded experience from your home page throughout the entire shopping process.
  • Nexternal offers a host of API and XML toolsets that allow clients to sync data between their ecommerce platform and most any other third party platform, thereby coordinating the operations of your business and cutting down on management time.
  • Nexternal is hosted solution which means much of the source code is protected and inaccessible. For clients looking to fully customize the user experience, there are some limitations, with any hosted solution, that must be considered.
  • Nexternal doesn't have a built in wish list feature. They did partner with a 3rd party vendor, and now offer the base functionality; however, for clients whose needs center on the capabilities of a wish list, this feature must be closely considered.
  • Nexternal's monthly fees are structured in such a way that they scale based on sales. This can be an affordable set up for a majority, but a deterrent for others. That said, the phrase 'you get what you pay for' rings true for ecommerce platforms as well. As I've mentioned perhaps too many times already, the level of reliable support combined with the user-friendly, secure platform are worth it.
Nexternal's customer service is the best in the business, and this support is especially important for a new online business. Their support can help alleviate the stresses common to starting an online business and learning the ropes of an admin platform. Nexternal isn't designed for any specific industry. Though they specialize in wine ecommerce sites, our Nexternal clients offer everything from army/navy gear and vegan products to supplements and mouth guards.

In most every scenario, if Nexternal doesn't offer the capability, they can determine an effective work-around.
Read Katie Partridge's full review
Kielly Lewis profile photo
July 05, 2014

User Review: "The force is strong with Nexternal."

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Nexternal's eCommerce platform solely for our web store. It syncs seamlessly with many tools that we use at Foxen making marketing, sales, customer satisfaction, analytics, compliance, and customer security a breeze.
  • I have complete control over the store, right down to the most minute detail. I can control shipping methods, discounts, coupons, customer security, compliance, and the list goes on. If you can think of it, Nexternal has already come up with a solution.
  • It's a very secure platform for our customers. In this day and age, uploading personal information on the web can be a bit nerve wracking, but our customers are protected by Nexternal's system. It allows our customer to update their personal account without having to share sensitive information over the phone or email.
  • It syncs perfectly with our marketing, social media, and sales tools. We use Mail Chimp, VinoVisit, VinNow, UPS, FedEx, Amazon, and ShipCompliant. Nexternal communicates perfectly with all of them, making my life so much easier. Information has to be input once and it syncs everywhere. This saves me time and reduces error.
  • Honestly, I can't think of one! The only thing Nexternal doesn't sync up with that we use is GSO, but that is a small west coast shipping service, so I wouldn't expect them to integrate with them.
If you want to sell online and need a platform, you should select Nexternal. If it is within your budget and you want to have success, Nexternal is the way to go. Since switching to Nexternal from Kreck, our online sales have more than tripled!
Read Kielly Lewis's full review
Stephanie Barnett profile photo
April 04, 2014

Review: "Nexternal - A cabaple software that needs a refresh."

Score 5 out of 10
Vetted Review
Verified User
Review Source
We used to use Nexternal as our order system at a small winery. We would enter all purchase orders into Nexternal, which would then link to QuickBooks. We use it for all reporting as well.
  • The reporting is very clear and organized. You are able to report by outlet such as OMS, POS and online orders.
  • Nexternal needs a POS system that enables you to swipe credit cards. We switched to a different system because this was a limitation of Nexternal. At the point of purchase we used to have to write everything down and enter in later.
  • The shipping functionality is extremely basic. The shipping address check for each state never worked properly. Also, with our new system, the woman who does the compliance can pull all reports per state out of it. Nexternal does not have that capability.
It is well suited if you do not have a point of sale scenario. It is great for companies that take any sorts of orders over the phone or web.
Read Stephanie Barnett's full review

About Nexternal

Nexternal Solutions provides cloud-based web-based ecommerce software to businesses interested in maximizing their success. This search engine friendly shopping cart software can be used to sell directly to consumers or to other businesses and can differentiate between customer types. Nexternal's ecommerce solution maximizes profit by focusing on increasing revenue and decreasing costs.

Founded in 1999, Nexternal's unique ecommerce system is used by hundreds of clients in many diverse industries. Nexternal is headquartered in Carlsbad California and has satellite offices in both New Canaan Connecticut and Lynnwood Washington. Nexternal provides strong customer service.

Categories:  Ecommerce

Nexternal Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Nexternal Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone