NextGen Healthcare EHR Reviews

7 Ratings
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Score 7.3 out of 100

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Reviews (1-5 of 5)

Homero Flores | TrustRadius Reviewer
December 18, 2018

The Ease of NextGen

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The generation of medical documentation.
  • The way the system generates patient treatment and health solution plans.
  • Printing of current medication and instructions on how to use it.
  • I would love to see a feature improvement on messaging between users within the same practice.
  • Improvement on medication distribution to pharmacies. A lot of the time we have issues such as the Rx was never sent but it clearly is marked as sent in the system.
  • An improvement on the physical appearance would be great.
Every day we log into our NextGen system because it is part of the clinic. We are able to check in a patient from the very start of their visit. We then follow up with a written history of present illness that can be seen by the provider. The provider then documents their interaction with the patient and comes up with a plan of action. All of this is done and saved for future reference.
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Anonymous | TrustRadius Reviewer
February 01, 2019

So many clicks, but so many rewards

Score 6 out of 10
Vetted Review
Verified User
Review Source
  • Scheduling within the practice
  • Patient billing and the ability to search billing records under each chart
  • Ability to access information remotely through logging in with username and password
  • EHR and Practice Management are two completely different interfaces within the same program and are not easily navigated.
  • Only super users can perform all tasks, making it so all staff needs to become a super user.
  • Credit Card processing is difficult to set up and change-- we moved offices but need to process CC payments through our old office.
  • When patients prefill their registration information online, we are unable to confirm their insurance information due to small glitches with the program.
  • There are multiple ways to view the daily schedule, and none of them are easy to use.
NextGen Healthcare Clinical Care Solutions works to get your practice or hospital EMR compliant. It is very difficult to get anything done quickly-- there are so many clicks required to perform simple tasks and when you are patient-facing it makes you look a little silly. It is difficult to input information quickly into the system and patient information does not always upload from their portal. Patients do like that they are able to look up their own records and send messages through this system. It is well suited for a practice that only wants one program to do it all-- billing, scheduling, and the actual practicing. It is, however, very difficult to learn as you need to learn how to trick the system in many cases.
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Anonymous | TrustRadius Reviewer
December 20, 2018

Effiency needed in a EMR

Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Ease of use and tailored toward mid-sized clinics, compared to the big hospital accommodating EMRs, such as Cerner, Epic and Meditech.
  • Customer support & technical support is very customer friendly and agile.
  • You can't beat the value of NextGen, from cost to implement and cost to manage
  • I think there's still room for fuller integration of the multiple suites that they offer.
  • Optimizing certain templates to provide a more automated feel
We have been fairly successful with NextGen up to this point.
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Ryan Geiler | TrustRadius Reviewer
July 06, 2018

NextGen--if you have the IT staff--it's a great EMR

Score 7 out of 10
Vetted Review
Verified User
Review Source
  • The database is very clean and easy to get data out of. The reporting features in NextGen are rich.
  • It's billing for RHCs is by far the best I've seen.
  • It's open to as much customization as you are willing to support internally.
  • Support has some areas for improvement--the answers you get are usually very generic and require escalation.
  • Historically they've lacked focus on their core product and tried to expand too quickly into other areas with little support (Population Health for example)
NextGen is terrific for Family Practice and an internal IT staff to manage. If you outsource your IT staff, you should probably look at a hosted solution from another company.
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Anonymous | TrustRadius Reviewer
February 15, 2018

Easy to Adopt and Deploy EHR Solution with Impressive High Availablity

Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Intuitive user interface and ability to access from anywhere.
  • Accessibility on latest Internet Explorer, Chrome, Firefox, Android, iOS on a variety of devices desktops and mobile.
  • User-friendly graphical user interface and ease of user enrollment.
  • Inconsistent user experience depending on operating system and device (example: user interface varies from web-browser on desktop to Android app, to iOS).
  • Vendor support of latest mobile operating systems lags behind newest update which may present some security risk.
  • Modules loading performance can be improved as each department module can take several seconds to load upon first use of the application.
  • ICD code updates lag other EHR vendors in availability.
If you have a decentralized clinical or hospital operation with no local IT resources to support in each location, and space is a concern to deploy full desktop computers, MediTouch EHR is ideal to implement. The ease of use of the user interface also requires very little user training. If departmental workflow customization is required beyond MediTouch EHR provided templates, it does require additional time to work with forms and work with the vendor to allow further customization. We also find it challenging when Apple and Google release latest operating system versions of iOS and Android where MediTouch EHR does not yet support, but users may be tempted to updated to the latest OS only to no longer be able to use MediTouch EHR on the device.
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NextGen Healthcare EHR Scorecard Summary

Feature Scorecard Summary

Real-time eligibility verification (5)
Claims management (5)
Coding (5)
Patient billing (5)
Financial Reporting (4)
Rule-based scheduling (1)
Automated appointment reminders (5)
Automated patient check-in (1)
Multi-location support (1)
Calendar interface (5)
Charting / document management (5)
Templates (5)
Patient portal (5)
Mobile/tablet support (4)
Fax integration (1)
Integration with other EMR and PM systems (5)
Workflow automation (1)
Speech recognition (4)
Customization (5)
E-prescribing (5)
HIPAA compliance (6)
Role-based permission levels (1)
Data backups and redundancy (1)
Local mode / networking failsafe (1)
Task tracking (1)
Specialty-specific workflows (1)
Multi-office / multi-physician capabilities (5)

About NextGen Healthcare EHR

NextGen® EHR solutions meet the needs of ambulatory practices of all sizes by helping users coordinate patient care, while complying with healthcare reform demands such as the Merit-based Incentive Payment System (MIPS), population health, and other value-based care requirements.

NextGen® Enterprise EHR built for large practices delivers a fully integrated, scalable system that helps clients achieve interoperability, patient engagement, regulatory compliance, and value-based care delivery.

NextGen® Office EHR (formerly MediTouch), a cloud-based solution, fully integrates with your product suite to enable point-of-care charting with talk, touch, and type capabilities. It delivers easy lab result management, patient workflow monitoring, and e-Prescribing.

NextGen Healthcare EHR Features

Billing and Claims Management Features
Has featureReal-time eligibility verification
Has featureCoding
Has featureClaims management
Has featureClaim scrubbing
Has featureElectronic Claim Submission
Has featureAutomated Claim Tracking
Has featurePatient billing
Has featurePayment Processing
Does not have featureElectronic Bill Pay
Does not have featureOnline Bill Pay
Has featureCreate Patient Statements
Has featureMail or Email Patient Statements
Does not have featureAutomated Alerts for Overdue Claims
Does not have featureSuperbill Generation
Does not have featureDenial / Underpayment Management
Does not have featurePatient Payment Histories
Has featureElectronic Remittance Advice
Does not have featureStreamlined Data Entry
Does not have featureHIPAA Compliance
Does not have featureSiHCFA Compliance
Does not have featureCredit Card Processing
Does not have featureCodeCorrect
Does not have featureClearinghouse Integration
Does not have featureAccounting Integration
Does not have featureReporting
Has featureFinancial Reporting
Has featureRevenue Cycle Management
Has featureIntegration with EMR/EHR
Patient Scheduling Features
Does not have featureDrag-and-drop Scheduling
Does not have featureFacility Scheduling
Has featurePhysician Scheduling
Does not have featureRule-based scheduling
Does not have featureAutomated patient check-in
Has featureAutomated appointment reminders
Does not have featureMulti-location support
Has featureZocDoc Integration
Has featureCalendar interface
Medical Inventory Management Features
Has featureAutomated Supply Tracking
Does not have featureTriggered Reorder Notifications
Electronic Medical Records Features
Has featureCharting / document management
Has featureTemplates
Has featureE-prescribing
Does not have featureSOAP Notes
Has featureE&M Coding Advice
Does not have featureLab and Imaging Integration
Does not have featureFax integration
Has featureDevice Integration
Has featurePatient portal
Has featureMobile/tablet support
Has featureSpeech recognition
Does not have featureDragon Integration
Has featureIntegration with other EMR and PM systems
Does not have featureAbility to Coordinate Care with Specialists
Does not have featureAbility to Share Information with Different Doctors
Has featureMeaningful Use Certified
Has featureONC-ATCB Certified
Has featureCustomization
Has featureHandwriting Recognition
Has featureBilling System Integration
Does not have featureStandard Chart Templates
Does not have featureCustom Medical Forms
Does not have featureCustom Macro Buttons
Does not have featureCustom Fields
Has featureDrawing Tools (Diagnostic Images)
Does not have featurePatient Flags
Does not have featureWorkflow automation
Does not have featureAbility to Take Action from Patient Record
Medical Security and Privacy Features
Does not have featureRole-based permission levels
Does not have featurePassword Policies
Does not have featureLogin Regulations
Does not have featureSession Backlog
Does not have featureAudit and Log Reports
Does not have featureData backups and redundancy
Has featureHIPAA compliance
Does not have featureLocal mode / networking failsafe
Workflow and Scale Features
Does not have featureTask tracking
Does not have featureReferrals
Does not have featureSpecialty-specific workflows
Does not have featureMaster Patient Index
Does not have featureInsurance Profiles
Has featureMulti-office / multi-physician capabilities

NextGen Healthcare EHR Screenshots

NextGen Healthcare EHR Competitors

NextGen Healthcare EHR Support Options

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Video Tutorials / Webinar
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NextGen Healthcare EHR Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac, HP-UX, AIX, Solaris, Unix
Mobile Application:Apple iOS, Android
Supported Countries:United States