Nexthink - it's one of those tools that immediately shows it's value to your IT Customer Service branch
We leverage Nexthink on both Windows and macOS devices to gather information that is not immediately ready on other toolsets that manage the desktop. Nexthink also allows our teams to see patterns and collect long term trending to make informed decisions regarding purchases, end of life hardware and products, and roadmap timelines for implementing new technology.
Nexthink has made itself critical to our business functions and we are very much looking forward to the next generation of functionality that is on the horizon.
- Visualize endpoint experience with setting thresholds on CPU, RAM, free space, etc.
- Flexible "remote actions" allow for gathering data that's not in the default data set AND send remote repairs without interrupting the customer.
- Nexthink has a feature called 'Engage' which allows for interaction with the customer in the form of a survey, or a pop-up interaction that can be attached to a remote action.
- Nexthink's Experience Portal allows for long term strategizing based on data points you can customize or create. Focus on the issues that are relative to your business and make decisions based on collected evidence.
- Nexthink has real-time service monitoring from an endpoint perspective. You can discover if a section or entirety of your business is experiencing an outage with an online service in near real time.
Cons
- The legacy account administration functions could use a little more attention. Simple things like exporting your account list should be an option for admins to do.
- Update the tagging system for deciding which clients receive the Collector (agent) auto-update
- Online visualization map of how investigations, scorecards, metrics, and remote actions are linked together.