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Nexthink Reviews

8 Ratings
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Score 7.7 out of 100

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January 12, 2018

Nexthink - Going beyond APM, Security, and CMDB Applications for a Holistic View

Anonymous | TrustRadius Reviewer
Verified User
Score 9 out of 10
Vetted Review
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Nexthink is deployed via corporate operations IT to help monitor end-user devices and key services to our technicians and Engineers. We also use it for dashboarding purposes to track trends and have used it in the past for siloed reporting to assist with CMDB and application deployment management projects.
  • Ease of data gathering
  • Consolidation of multiple data points into one (previously, you'd have to request one thing from SCCM, one thing from JAMF, maybe something else from your Domain Controllers)
  • Support. Nexthink has always provided great levels of support when needed.
  • The Finder is great but to utilize the product effectively it takes some getting used to. Very 'right click' heavy.
  • Learning curve. Nexthink is very boolean based in their investigations (not a knock, most products are), but since they can track things at such a siloed level it's important to know specifically how they are classifying their objects (ex, a package vs. an application vs. an .exe vs. a binary) so you can understand what findings you're getting.
  • Parity on Mac and Linux products. This is improving though.
Nexthink is very well suited to support your ITSM solutions, assist in root cause analysis, project investigations/planning, device tagging, inventory and compliance management, proactive remediation, etc. In those regards it really is lightning in a bottle.

While Nexthink can certainly act as a CMDB, I would not use it as such - it can support a repository but should not be the repository. It goes way beyond an APM, so if you're just looking for an APM, Nexthink does do that, but it does a lot more too.
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Nexthink Scorecard Summary

Likelihood to Recommend (8)
7.7

What is Nexthink?

Nexthink aims to be the global leader in digital employee experience. Their products allow enterprises to create productive digital workplaces for employees by delivering an optimal end-user experience. Through a combination of real-time analytics, automation and employee feedback across all endpoints, Nexthink helps IT teams to meet the needs of the modern digital workplace. Learn more at www.nexthink.com.
Categories:  End User Experience Monitoring (EUEM)

Nexthink Features

Has featureGain Complete Visibility and Insight
Has featureBreak Down the Wall Between IT and Employees
Has featureAutomate remediation at scale
Has featureMeasure, Manage and Improve Digital Employee Experience
Has featureEnhance your existing infrastructure

Nexthink Screenshots

Nexthink Video

Sometimes, IT hurts

Nexthink Integrations

ServiceNow IT Service Management, Splunk Enterprise, Microsoft System Center Configuration Manager (SCCM), Arcsight Enterprise Security Manager (formerly HP Arcsight), Enrich your current IT ecosystem by integrating with any 3rd party solution and chatbot technology using Nexthink's powerful API

Nexthink Competitors

Riverbed SteelCentral AppInternals, Ivanti IT Asset Management Suite (formerly LANDESK IT Asset Management Suite), Lakeside, Aternity

Nexthink Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required

Nexthink Support Options

 Paid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

Nexthink Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:Worldwide
Supported Languages: English