Nexthink

Nexthink has become an integral tool for L1 and L2 teams, allowing them to efficiently address and resolve endpoint issues without disturbing customers during their workday. By providing insights into patterns and long-term trends, Nexthink empowers these teams to make informed decisions about hardware purchases, end-of-life products, and the implementation timeline for new technology. This product has proven itself to be critical to our business functions, identifying multiple ways in which we can leverage it to improve various aspects of our operations.

One key use case of Nexthink is enhancing support services and the digital experience of our employees. The Engage functionality within Nexthink has been particularly valuable, enabling collaboration with HR and Corporate Communications to effectively reach out to staff and achieve high response rates. Additionally, Nexthink's IP address information and script capture have proven beneficial for the facilities team, as they can now better identify how to restructure leases and ultimately save the company millions. Integration with our CMDB in ServiceNow has also expedited the resolution time for our Service Desk by providing them with quick access to relevant information. Overall, Nexthink facilitates proactive IT support, drives greater visibility of IT system status and laptop performance, automates issue remediation, measures and enhances the Digital Experience Score, monitors end-user devices and key services, improves asset inventory management, and empowers multiple teams in performing root cause analysis and measuring the performance of cloud-based applications.

In summary, Nexthink plays a vital role in addressing pain points for end users while improving the overall employee experience. It enables businesses across different industries to trigger campaigns for user feedback, measure device/application performance, streamline IT processes, reduce ticket volumes for faster resolutions, and increase user satisfaction. Its automated remediation capabilities have revolutionized help desks and third-party providers by driving down costs and significantly enhancing user satisfaction. Through its comprehensive features and integrations with existing systems like CMDBs, Nexthink proves effective in optimizing processes, increasing efficiency, and delivering a seamless digital experience.