TrustRadius Insights
Nexthink has become an integral tool for L1 and L2 teams, allowing them to efficiently address and resolve endpoint issues without …
Overview
What is Nexthink?
Nexthink is a SaaS provider headquartered in Lausanne, that provides a digital workplace experience management software solution that combines real-time analytics, instant remediation, automation and employee feedback across endpoints and applications.
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What is Nexthink?
Nexthink is a SaaS provider headquartered in Lausanne, that provides a digital workplace experience management software solution that combines real-time analytics, instant remediation, automation and employee feedback across endpoints and applications.
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Product Details
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- Integrations
- Tech Details
What is Nexthink?
| Nexthink supports digital employee experience. Their products allow enterprises to create productive digital workplaces for employees by delivering an optimal end-user experience. Through a combination of real-time analytics, automation and employee feedback across all endpoints, Nexthink helps IT teams to meet the needs of the modern digital workplace. |
Nexthink Features
- Supported: Gain Complete Visibility and Insight
- Supported: Break Down the Wall Between IT and Employees
- Supported: Automate remediation at scale
- Supported: Measure, Manage and Improve Digital Employee Experience
- Supported: Enhance your existing infrastructure
Nexthink Screenshots
Nexthink Video
Sometimes, IT hurts
Nexthink Integrations
- ServiceNow IT Service Management
- Splunk Enterprise
- Arcsight by OpenText
- Microsoft System Center Configuration Manager (SCCM)
- Enrich your current IT ecosystem by integrating with any 3rd party solution and chatbot technology using Nexthink's powerful API
Nexthink Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Worldwide |
| Supported Languages | English |
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Reviews and Ratings
(27)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Nexthink has become an integral tool for L1 and L2 teams, allowing them to efficiently address and resolve endpoint issues without disturbing customers during their workday. By providing insights into patterns and long-term trends, Nexthink empowers these teams to make informed decisions about hardware purchases, end-of-life products, and the implementation timeline for new technology. This product has proven itself to be critical to our business functions, identifying multiple ways in which we can leverage it to improve various aspects of our operations.
One key use case of Nexthink is enhancing support services and the digital experience of our employees. The Engage functionality within Nexthink has been particularly valuable, enabling collaboration with HR and Corporate Communications to effectively reach out to staff and achieve high response rates. Additionally, Nexthink's IP address information and script capture have proven beneficial for the facilities team, as they can now better identify how to restructure leases and ultimately save the company millions. Integration with our CMDB in ServiceNow has also expedited the resolution time for our Service Desk by providing them with quick access to relevant information. Overall, Nexthink facilitates proactive IT support, drives greater visibility of IT system status and laptop performance, automates issue remediation, measures and enhances the Digital Experience Score, monitors end-user devices and key services, improves asset inventory management, and empowers multiple teams in performing root cause analysis and measuring the performance of cloud-based applications.
In summary, Nexthink plays a vital role in addressing pain points for end users while improving the overall employee experience. It enables businesses across different industries to trigger campaigns for user feedback, measure device/application performance, streamline IT processes, reduce ticket volumes for faster resolutions, and increase user satisfaction. Its automated remediation capabilities have revolutionized help desks and third-party providers by driving down costs and significantly enhancing user satisfaction. Through its comprehensive features and integrations with existing systems like CMDBs, Nexthink proves effective in optimizing processes, increasing efficiency, and delivering a seamless digital experience.
Users have made several recommendations based on their experience with Nexthink. The most common ones include implementing and integrating Nexthik in the workplace for smooth monitoring in real-time. They believe that this proactive monitoring tool can greatly improve the end-user experience.
Another recommendation is to utilize Nexthink's unique solutions for IT support and analytics to proactively mitigate issues and enhance the overall customer experience.
Additionally, users suggest utilizing Nexthink's self-healing capabilities and analyzing endpoints in real-time. They find it to be a useful tool for enhancing and analyzing endpoints, making it a must-have tool for IT environments focusing on employee experience and pro-active issue resolution.
Overall, users recommend considering Nexthink as a valuable solution for organizations looking to measure digital user experience, improve customer experience, and tackle EUEM challenges.
Reviews
(1-12 of 12)Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
- Reductions in FTE at L1 and L2
- Increase in PC health (Healthy agents, Group policies, etc)
- Emotional Equity
March 29, 2022
Nexthink--a paradigm shift
Score 10 out of 10
Vetted Review
Verified User
- Employee engagement
- Assist with employee retention
- Empowering employees with a voice
March 29, 2022
Nexthink will save you both time and money!
Score 10 out of 10
Vetted Review
Verified User
- The biggest ROI has been how Nexthink has helped us is with regards to time. Due to Nexthink, we are able to find/resolve issues much faster due to the great detail that Nexthink shows regarding a device history.
- Nexthink allows us to be proactive in our troubleshooting. This is a huge ROI, as it provides a summary of our users issues they are facing, and we can then prioritize our time with reaching out to the end users to solve issues before they become major problems for the end user later.
March 26, 2022
Nexthink - A Paradigm shift in It Support Services
- Software license metering has saved more than the cost of Nexthink on its own
- Identifying computers that would have been replaced but instead are fixed leveraging info from Nexthink. Savings in the hundreds of thousands
- The ability to easily and quickly engage with users has saved time and money into to mention given better data to implement desired actions
March 25, 2022
High quality visibility and substantial measurable value
- SCCM proactive remediation: Automatically resolving hundreds of SCCM issues per month
- Hardware: Identification of over $5m cost avoidance by seeing a lack of usage for 128GB SSDs - no need to upgrade to 256GB... coupled with OneDrive migration packs in the Nexthink library this is valuable.
March 23, 2022
Nexthink - it's one of those tools that immediately shows it's value to your IT Customer Service branch
Score 10 out of 10
Vetted Review
Verified User
- We consistently are able to prove out the ROI on Nexthink. Easy wins like automated disk cleanups, hardware refresh strategies, and agent health remediation were easy to reconcile.
- As we move forward and Nexthink enhances it's technology, we're looking to integrate Nexthink into so many more business technologies (e.g. ServiceNow, Splunk, etc.) to maximize abilities to correlate data.
- Nexthink's Engage campaigns are helpful in gathering user experience sentiment so we know if the choices we make are having the impact on customers that we desire.
March 18, 2022
Nexthink Review
Score 9 out of 10
Vetted Review
Verified User
- Our user survey figures (as in fully answered surveys) are up by 40%
- We now have our security stack of applications self remediating on devices.
- Our service desk now has remote actions to help fix users' devices without having to remote onto them
- Improve user experience - staff retention and productivity gains
- Reduced number of tickets hitting first-line support teams - shorter wait times, happier users
- Dashboards for monitoring services - useful for UATs to establish the impact on device performance
March 10, 2022
Every Size Organization Should Be Using Nexthink
Score 10 out of 10
Vetted Review
Verified User
- Substantial cost savings by adopting intelligent hardware refresh
- Remote actions saving hundreds of man hours
- Cost savings through software licensing activities
March 04, 2022
Reliable and Trusted Monitoring Solution in the current changing Digital Solutioning era
- Nexthink Analytics has helped many organizations to save more than $100k+ billed for pay per contact in Service Desk.
- A good Amount of Money has been saved via Software metering by identifying over-under usage of licensed Apps.
March 03, 2022
Nexthink should be your next thing.
Score 9 out of 10
Vetted Review
Verified User
- Unfortunately I'm not in charge to share this kind of information.
- Nexthink has been invaluable at quickly finding application roll-outs that could negatively affect our environment, in most cases before users even report them.
- Nexthink has helped us consolidate and gain visibility in our environment, further standardizing naming conventions, hierarchies, etc.
- Nexthink has integrated with our ITSM solutions, and is easy to use such that technicians no longer feel the need to request data from Engineers, they can just directly get it from Nexthink.
- There is a learning curve, so for good ROI you're going to need to invest the people and training hours to use Nexthink to it's fullest effectiveness. Note, that even a cursory use though would reveal a lot about your environment that will keep you busy.