Nextiva Customer Service Gets 5 Stars
Nextiva supports all of our landline phones and associated phone numbers across 10 nationwide offices.
Starting at $18.95 per month
View PricingOverview
What is Nextiva Business Phone Service?
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Answering rules (198)9.393%
- Call reports (168)9.292%
- Message alerts (195)9.090%
- Call recording (166)9.090%
Reviewer Pros & Cons
Pricing
Essential
$23.95
Cloud
Per User Per Month
Professional
$27.95
Cloud
Per User Per Month
Enterprise
$37.95
Cloud
Per User Per Month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.nextiva.com/nextiva…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $18.95 per month
Features
Return to navigation
Product Details
- About
- Integrations
- Tech Details
- FAQs
What is Nextiva Business Phone Service?
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together. Nextiva's main capabilities center around centralized communications management, data analytics, and automated tasks. Its main offerings can be partitioned into three separate products outlined below.
Business Communication Suite
Includes: Customer Relationship Suite, Phone Service, Sales & Service CRM, Team Collaboration, Business Analytics, Surveys, and Live Chat Software
Customer Relationship Suite
Includes: Sales & Service CRM, Business Analytics, Surveys, and Live Chat Software
Team Collaboration Suite (which is currently in Beta)
Includes: Team Collaboration features
Business Communication Suite
Includes: Customer Relationship Suite, Phone Service, Sales & Service CRM, Team Collaboration, Business Analytics, Surveys, and Live Chat Software
Customer Relationship Suite
Includes: Sales & Service CRM, Business Analytics, Surveys, and Live Chat Software
Team Collaboration Suite (which is currently in Beta)
Includes: Team Collaboration features
Nextiva Business Phone Service Integrations
Nextiva Business Phone Service Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
Nextiva Business Phone Service starts at $18.95.
Reviewers rate Hosted PBX and Multi-level Interactive Voice Response (IVR) highest, with a score of 9.4.
The most common users of Nextiva Business Phone Service are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(270)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Nextiva has garnered praise from users for its excellent customer service and support, with no reported issues over the past three years. Users find Nextiva's software easy to understand and use, with knowledgeable support staff who address customer needs and wants. The reporting features of Nextiva's service are highly regarded, allowing users to identify call patterns and abandoned calls and make necessary changes.
One of the key use cases of Nextiva's Business Phone Service is its ability to meet the communication needs of businesses on the go. Users appreciate being able to communicate using various devices such as desk phones, online apps, and phone apps. This flexibility is particularly beneficial for small businesses, providing them with call recording capabilities, auto attendants, and call routing features. Additionally, Nextiva's Business Phone Service Application is praised for its convenience, allowing users to handle incoming and outgoing business calls directly from their cell phones.
Overall, Nextiva's service has been commended for its competitive pricing, improvements over the years, and the convenience it offers for communication. It has helped businesses save costs and provide added functionality while delivering reliable service and excellent customer support. Though some users have reported occasional technical glitches and fluctuations in video call quality that could be improved, the overall satisfaction with Nextiva's service is high due to its user-friendly interface, prompt support, and cost-effective solutions.
Excellent Customer Service: Many users have praised Nextiva for having one of the best customer service teams in the industry, with reviewers stating that they were able to easily reach a representative and have their issues resolved quickly.
Intuitive Softphone: Users found Nextiva's softphone for desktop and mobile devices to be intuitive and easy to use. This convenience allowed them to make and receive calls effortlessly, contributing to a seamless communication experience.
Flexible Product Offerings: Nextiva offers multiple products tailored to different business needs, which users appreciated for its flexibility. Whether it was meeting specific requirements or scaling their operations, reviewers felt that Nextiva provided suitable solutions for their businesses.
Customer Support: Users have expressed dissatisfaction with Nextiva's customer support, citing long wait times for assistance and ineffective responses from the staff. Some users have reported frustration with the lack of quick response and urged for improvements in both response time and the effectiveness of technical support.
Software User Interface: Several users have found Nextiva's software user interface to be confusing and lacking in explanations or help. They have encountered difficulties navigating the interface and understanding its features, emphasizing the need for a more intuitive and informative design.
Pricing Clarity: Nextiva's pricing structure has been described as confusing by users, who feel that there is a lack of transparency regarding costs and plan options. Users have suggested enhancements in pricing clarity, such as providing clearer information about charges and offering more detailed explanations of different plans available.
Attribute Ratings
Reviews
(1-25 of 129)Companies can't remove reviews or game the system. Here's why
April 16, 2024
Nextiva Customer Service Gets 5 Stars
Good products, competitive pricing.
April 16, 2024
Nextiva is the way to go
Mobility: Nextiva works on any device, so your team can take calls and collaborate from anywhere with an internet connection. This is especially helpful for remote workers.
Reliability: Nextiva boasts reliable uptime and redundant systems to keep your communication flowing even during outages.
Cost-effective: Nextiva can save you money compared to traditional landlines, especially on international calls.
Cost-effective: Nextiva can save you money compared to traditional landlines, especially on international calls.
April 16, 2024
Nextiva makes us more productive
We never really had full functionality with our last phone system. Nextiva, we are able to use almost all the features.
April 12, 2024
Easy to use
Score 10 out of 10
Vetted Review
Verified User
With Google Voice I wasn’t able to get a local number. Which was frustrating when calling customers and telling them I was in a different state where as now with Nextiva I have a local number based in Florida and people can see that we’re in the area. So far so good.
April 12, 2024
Great Product
We were overpaying for our previous service and Nextiva offered a better service for much less. They offered Instant Messaging and call recordings which our previous service did not even have. The set up was easy and quick. Support has always been helpful setting up our call flows and messaging features.
April 12, 2024
Automotive Industry friendly phone system
Score 10 out of 10
Vetted Review
Verified User
Really well made system
April 11, 2024
Purchase Nextiva Now!
We chose Nextiva because of good reviews and cheaper price. I can also add that it's so easy to use. No need to watch any tutorials or download tools not like other platforms that you still need to watch Youtube videos to understand how to use it and download third party tools.
April 11, 2024
Nextiva Business Phone Service is Great
We selected Nextiva Business Phone Service due to the features offered and the cost associated with it. The ability to add users and equipment costs vs other VOIP Service Providers. It works very well for us and we have been very pleased with their service and support staff, sales staff when needed. We have recommended their service to others in our industry.
April 09, 2024
the Migration to Nextiva Business Phone Service
Score 10 out of 10
Vetted Review
Verified User
we had a hosted PBX phone system, and with a hosted PBX system we had to pay for an SIP Trunk, IPFlex, dedicated internet circuit, Firewall, and more.
last year the hardware required a refresh, and the replacement was expensive there are some ongoing expenses such as the licensing and the technical support contract.
all these factors encouraged me to search for alternatives until I found Nextiva Business Phone Service.
last year the hardware required a refresh, and the replacement was expensive there are some ongoing expenses such as the licensing and the technical support contract.
all these factors encouraged me to search for alternatives until I found Nextiva Business Phone Service.
April 08, 2024
The greates VoIP
- AT&T Business
Nextiva is way better by far, Att lags a lot
April 08, 2024
Nextiva Business Phone Service
Score 10 out of 10
Vetted Review
Verified User
Nextiva Business Phone Service is in a different league compared to our old provider. The old provider was one of the large business phone companies and dealing with them was fine. The system was simple and they got back to us about issues pretty quickly. But Nextiva Business Phone Service is always available, always gets things done quickly and properly at the time of you calling. I don't get off the phone until we've confirmed whatever change I'm making
April 08, 2024
An Excellent VoIP service for the right price!
Nextiva Business Phone Service provides the same functionality that we desire for a lesser price than their competitors. I think where they really shine is their customer service. Our account manager has always been very helpful and never left me wondering if I'm missing out on anything. Their customer service is top notch and responds very soon after inquiring and just about every time the issue we were having was addressed and solved in under 2 days.
April 04, 2024
Nextiva is great. Customer Service is Outstanding.
Nextiva easer to use and more cost advantageous.
April 03, 2024
Great business and excellent customer service
Score 10 out of 10
Vetted Review
Verified User
Customer service is better, and you can actually speak to a live person and not a machine or automated system or be stuck on hold for hours on end and then be hung up on. I would prefer the personalization of Nextiva over the companies that are offered to small businesses these days.
April 03, 2024
Nextiva Review
Nextiva is the best phone service that we have encountered. The calls are clean and clear. We can transfer calls at ease whether it be to and individual or to the individual's voice mail. The Nextiva app allows us to see messages, missed calls, and chats at a glance. With an option to read messages with ease. The overall setup only took 5 minutes per phone. The Nextiva IT team was able to setup all of our call lines and forwarding that we needed for our business. The overall price and installation cannot be beat by the competition.
April 03, 2024
Highly Recommend!
Nextiva Business Phone Service wanted my business and took the time to communicate with me and make sure I was comfortable.
March 30, 2024
Nextiva Services
Score 10 out of 10
Vetted Review
Verified User
This system is easier to use than the 8x8 system we were previously on.
March 30, 2024
Great customer service!
- AT&T Business
We are saving a ton of money over the copper lines we had.
March 27, 2024
Quality Service with Nextiva
Score 10 out of 10
Vetted Review
Verified User
Their service is great
March 27, 2024
Amazing technical support
Score 10 out of 10
Vetted Review
Verified User
Price is more competitive and it had just the right amount of services that I needed. Ringcentral had a few more features but they were not really usefull for our use case.
March 27, 2024
5* on functionality and support
Score 10 out of 10
Vetted Review
Verified User
Pretty comparable, but Nextiva did a better job with device costs and implementation so they won over RC.
March 27, 2024
Nextiva Review-Package In A Flash Logistics
Nextiva is slightly more expensive but offers more services to grow with
March 27, 2024
Good reliable service all around.
March 26, 2024
I love Nextiva Business Phone Service!
I like Nextiva Business Phone Service a lot better in comparison to RingCentral. It's easier to use and seems to be less glitchy. I do not pay for either as an employee so I could not compare cost-wise - but if they are the same relatively speaking - Nextiva Business Phone Service is the better choice. I hope someday my employers upgrade to SMS/texting.
March 26, 2024
Network Collaboration
Score 10 out of 10
Vetted Review
Verified User
I have used two other internet based phone service providers. One provider constantly had increased fees, there was not set bill range. The other had intermittent call reception. We didn’t port our lines we just chose an 833 and a local number with success.I hadn’t experienced any problems.I would recommend them and I recommend you be honest with your service needs, inform the reps of your pay range, and set a realistic go live date!