Skip to main content
TrustRadius
Nextiva Business Phone Service

Nextiva Business Phone Service

Overview

What is Nextiva Business Phone Service?

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

Read more
Recent Reviews

Good service for a business

10 out of 10
April 12, 2024
I am just a user, but sometimes I am asked to make a few changes in our Nextiva account for some of our employees. Nextiva team is great …
Continue reading

Great service, easy to use

10 out of 10
April 12, 2024
Nextiva is what my employer uses and has us techs use as an app on our phones to take and make work calls. The app is easy to use and the …
Continue reading

Great Service

10 out of 10
April 12, 2024
My office have been using Nextiva phone service since opening the office. We utilize all the features that the service offers. The fax …
Continue reading

As promised

10 out of 10
April 12, 2024
I use Nextiva auto attendant to route calls for my main line to employees with each employee also having their own individual phone number …
Continue reading

Easy to use

10 out of 10
April 12, 2024
We’re a small start up logistics and trucking company. Nextiva has allowed us to give off a bigger company image with its business line …
Continue reading

TrustRadius Insights

Nextiva has garnered praise from users for its excellent customer service and support, with no reported issues over the past three years. …
Continue reading
TrustRadius Insights
TrustRadius Insights
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (199)
    9.3
    93%
  • Call reports (168)
    9.2
    92%
  • Message alerts (196)
    9.0
    90%
  • Call recording (166)
    9.0
    90%

Reviewer Pros & Cons

View all pros & cons
Verified User
Employee in Other
Financial Services Company, 11-50 employees
Verified User
Director in Information Technology
Information Services Company, 51-200 employees
Return to navigation

Pricing

View all pricing

Essential

$23.95

Cloud
Per User Per Month

Professional

$27.95

Cloud
Per User Per Month

Enterprise

$37.95

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.nextiva.com/nextiva…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $18.95 per month
Return to navigation

Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

9.2
Avg 8.2

Call Management

Customized phone system settings

9.1
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.7
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.7
Avg 8.3
Return to navigation

Product Details

What is Nextiva Business Phone Service?

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together. Nextiva's main capabilities center around centralized communications management, data analytics, and automated tasks. Its main offerings can be partitioned into three separate products outlined below.

Business Communication Suite
Includes: Customer Relationship Suite, Phone Service, Sales & Service CRM, Team Collaboration, Business Analytics, Surveys, and Live Chat Software

Customer Relationship Suite
Includes: Sales & Service CRM, Business Analytics, Surveys, and Live Chat Software

Team Collaboration Suite (which is currently in Beta)
Includes: Team Collaboration features

Nextiva Business Phone Service Integrations

Nextiva Business Phone Service Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

Nextiva Business Phone Service starts at $18.95.

Reviewers rate Hosted PBX and Multi-level Interactive Voice Response (IVR) highest, with a score of 9.4.

The most common users of Nextiva Business Phone Service are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(271)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Nextiva has garnered praise from users for its excellent customer service and support, with no reported issues over the past three years. Users find Nextiva's software easy to understand and use, with knowledgeable support staff who address customer needs and wants. The reporting features of Nextiva's service are highly regarded, allowing users to identify call patterns and abandoned calls and make necessary changes.

One of the key use cases of Nextiva's Business Phone Service is its ability to meet the communication needs of businesses on the go. Users appreciate being able to communicate using various devices such as desk phones, online apps, and phone apps. This flexibility is particularly beneficial for small businesses, providing them with call recording capabilities, auto attendants, and call routing features. Additionally, Nextiva's Business Phone Service Application is praised for its convenience, allowing users to handle incoming and outgoing business calls directly from their cell phones.

Overall, Nextiva's service has been commended for its competitive pricing, improvements over the years, and the convenience it offers for communication. It has helped businesses save costs and provide added functionality while delivering reliable service and excellent customer support. Though some users have reported occasional technical glitches and fluctuations in video call quality that could be improved, the overall satisfaction with Nextiva's service is high due to its user-friendly interface, prompt support, and cost-effective solutions.

Excellent Customer Service: Many users have praised Nextiva for having one of the best customer service teams in the industry, with reviewers stating that they were able to easily reach a representative and have their issues resolved quickly.

Intuitive Softphone: Users found Nextiva's softphone for desktop and mobile devices to be intuitive and easy to use. This convenience allowed them to make and receive calls effortlessly, contributing to a seamless communication experience.

Flexible Product Offerings: Nextiva offers multiple products tailored to different business needs, which users appreciated for its flexibility. Whether it was meeting specific requirements or scaling their operations, reviewers felt that Nextiva provided suitable solutions for their businesses.

Customer Support: Users have expressed dissatisfaction with Nextiva's customer support, citing long wait times for assistance and ineffective responses from the staff. Some users have reported frustration with the lack of quick response and urged for improvements in both response time and the effectiveness of technical support.

Software User Interface: Several users have found Nextiva's software user interface to be confusing and lacking in explanations or help. They have encountered difficulties navigating the interface and understanding its features, emphasizing the need for a more intuitive and informative design.

Pricing Clarity: Nextiva's pricing structure has been described as confusing by users, who feel that there is a lack of transparency regarding costs and plan options. Users have suggested enhancements in pricing clarity, such as providing clearer information about charges and offering more detailed explanations of different plans available.

Attribute Ratings

Reviews

(1-25 of 229)
Companies can't remove reviews or game the system. Here's why
April 18, 2024

Competent VoIP Business Solution with Competent Customer Service Support

Verified User
Employee in Other
Financial Services Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Any company that has multiple offices either within the same building or geopraphical region. If your company wants an automated solution to call handling to replace either a receptionist or a professional call answering center, this would be a good solution. Also, if like us, you wish to outsource the phone server infrastructure, this is a good solution.
April 16, 2024

Nextiva Customer Service Gets 5 Stars

Verified User
Director in Information Technology
Information Services Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I called Nextiva needing some changes made to our account. The changes were not easy and I would never had been able to figure out how to make them myself on the web portal. The customer service person handled all of my needs fast and efficiently. What I thought was going to be difficult he made easy!
April 16, 2024

Nextiva is the way to go

George Ferrell | TrustRadius Reviewer
George Ferrell
Owner
GIF ENTERPRISES LLC (Real Estate, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
You get a lot of features for the price, including auto attendants, call forwarding, voicemail transcription, video conferencing, and integrations with CRM software. These features can improve communication efficiency and customer service. Nextiva's plans can grow with your business, so you don't have to worry about outgrowing your phone system
April 16, 2024

Nextiva makes us more productive

Verified User
Director in Information Technology
Non-Profit Organization Management Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We have a program that needs all 4 of their phones to ring at once, but have call-out functionality separate. Does groups well.
A couple programs love the voicemail to text in email option.

Have not had luck with the texting app on smartphones ..... too many hoops to jump through since the law changed about business texting.
April 12, 2024

Great service, easy to use

Verified User
Employee in Customer Service
Telecommunications Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
We use the app pretty much every day to connect to our office and report what work we do each site. We also are able to receive text messages from customers sent to our business number rather than need to give them our personal cell phone numbers. That way we can keep some privacy.
April 12, 2024

Great Service

SM
Shereda Malone
MA office admin
Paragon Medical Group (Health, Wellness and Fitness, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
We have had to go into the system on different occasions and change the call settings. When calling in to customer service with questions they are always polite and eager to help. Using the fax feature is a great and easy tool to use. The fax feature is very user friendly.
April 12, 2024

As promised

AG
Aaron Gerchak
Senior Partner
CG Loan (Banking, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I started with another phone company starting with the letter O. I spent at least 20 hours trying to get their phone service to work properly. They issued me a number that wasn't properly assigned to them. After a month or two I gave up and found Nextiva. Nextiva got everything correct the first time and were upfront with all pricing.
April 12, 2024

Easy to use

Mackenson Thimote | TrustRadius Reviewer
Mackenson Thimote
CEO
Unity Express Logistics (Transportation/Trucking/Railroad, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I make a lot of outbound calls, therefore it’s nice to be able to track those calls. When we eventually expand to more clients and get more employees we’ll be able to see more of whose doing what. Which will be a great way to track metrics. So far no issues.
April 12, 2024

Great Product

Cliff Mau | TrustRadius Reviewer
Cliff Mau
President
MG Credit Inc. (Consumer Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We are a smaller company with less than 10 employees but this service works well for us and gives us the ability to communicate with each other with out having to call someone or email them. The IM feature is well used by our company and also the video conferencing works perfectly. As good as zoom or any other one we have used.
April 12, 2024

Automotive Industry friendly phone system

MB
Melissa Barnes
Admin
HoneyCar (Automotive, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I had a phone down and needed to reset and the staff was really kind working to get it fixed.I believe this phone system is perfect for a growing business. I believe it might not be the greatest for smaller business but definitely business looking to scale there employee base and have enough phone lines to keep up with growth of a business.
April 11, 2024

Purchase Nextiva Now!

SC
Sarah Micah Cabusora
Executive assistant
Howards 4 Hope (Non-profit Organization Management, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Nextiva is so easy to use. We don't need to watch any tutorial. It;s like you're using your dial pad on the phone. That's how it's easy to use. Maybe just need to make the transcription of voice message more accurate. It's really hard to look for a convenient and easy to use VOIP here in the Philippines. Big thanks to Nextiva.
April 11, 2024

Nextiva Business Phone Service is Great

CB
Chris Beckel
Operations Manager
Beat Insurance Services, LLC. (Insurance, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We have had great service with Nextiva Business Phone Service and it is reliable and reasonably priced for the offered features. User Friendly and minimal issues. We are able to control most of the set up for new users and or new phones when needed. Only would like to see the app - Nextiva One be enhanced with more features than it currently has.
April 09, 2024

the Migration to Nextiva Business Phone Service

Verified User
Director in Information Technology
Telecommunications Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
because it is a cloud-based system, you can deploy it in multiple buildings, locations, and states, and users can make calls internally with 4-digit extensions in addition to managing them from one spot.
You can connect phone devices on different LAN/VLAN without any issue
April 08, 2024

Nextiva Business Phone Service

Verified User
Director in Information Technology
Real Estate Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Nextiva Business Phone Service easily has the best support staff of any company I've worked with. I manage all of the systems for my company including the two previous phone providers, internet providers, alarm system, saas providers, etc. etc. etc., and Nextiva Business Phone Service is so much easier to work with than anyone else. Honestly, I don't even like having voip phones but they save a ton of money so if you have to have voip,
Nextiva Business Phone Service is an excellent choice.
April 08, 2024

Nextiva Business Phone Service review

MH
Miranda Hendrickson
Office Manager
Rejuvenated Medical Spa (Medical Practice, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
A medical clinic would benefit a lot from using this system. The call center feature is life saving on the noise and flow of calls in a busy setting. Being able to add more extensions as you hire staff is great. If you close for weather issues, you are able to use the mobile app and still receive every call that comes in.
April 08, 2024

An Excellent VoIP service for the right price!

Verified User
Director in Information Technology
Furniture Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Nextiva Business Phone Service does auto-attendants perfectly, ours always works and is easy to edit when we want to add more options. Internal communication has never failed us and even more so, external communication has worked 99% of the time.

I think if you have a lot of users say over 200, it can become difficult to manage the changes/additions that are made. This is where I think my suggestion of a higher level view of the account overall would help a lot to keep track of everything.
April 04, 2024

Great for Small Businesses

Verified User
C-Level Executive in Corporate
Food & Beverages Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Nextiva Business Phone Service's unified communication platform consolidates various communication channels into a single interface streamlining communication and collaboration among employees. Features, such as instant messaging, video conferencing, and file sharing, facilitate efficient teamwork and decision-making, leading to improved productivity and performance.
April 03, 2024

Great business and excellent customer service

Verified User
Account Manager in Finance and Accounting
Building Materials Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
We hired a few more people so we needed to change things around in our office. They were able to set up the phone system with no issues and change the automated prompts for us with just a few easy steps. No issues with them and we are very satisfied with the over all communication and customer service.
April 03, 2024

Nextiva Review

Verified User
Manager in Finance and Accounting
Consumer Goods Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Although we've only had Nextiva for a few months, it has helped our business with prioritizing correspondence. We can now open the app and view all of our calls and messages. The phone service itself is clearer than our last phone service. Transferring calls are made easy. We like that we can transfer calls to voicemail when the receiving person is busy. Nextiva has allowed a smooth transition to the VOIP phone system, with minimal setup. With Nextiva's customer service and the price, Nextiva is the best we could have chosen for our phones and correspondence needs.
Return to navigation