Nextiva VoIP Call Center is the best call system that improved our communication with our customers
This software helped us in a great way, with the way we were serving our customers. It has a technical service that helped us in the …
Nextiva VoIP Call Center
Nextiva VoIP Call Center
Nextiva VoIP Call Center
Starting at $50 per user per month
View PricingOverview
What is Nextiva VoIP Call Center?
Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues...
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Pricing
View all pricingPro
$50
Cloud
per user per month
Enterprise
$100
Cloud
per user per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Details
- About
- Tech Details
What is Nextiva VoIP Call Center?
Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution.
Nextiva VoIP Call Center Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Reviews and Ratings
 (11)
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March 07, 2022
Nextiva VoIP Call Center is the best call system that improved our communication with our customers
This software helped us in a great way, with the way we were serving our customers. It has a technical service that helped us in the eventualities that we could have. Its integration with other tools such as social networks, email, calls and messages, ensures that the fluid communication with the client is not lost.
- The automatic responses in chats, welcome emails and notification emails have simplified the team's tasks, as we have been able to solve problems easily and make customers feel special.
- Its interface is very interactive and easy to understand for our agents, making their work faster and more efficient.
- Complaint monitoring is a very important function to know the problems and give prompt response to customers.
- Sometimes the system does not notify us when there is an incoming call, on hold or an email has arrived.
- It happened to us only a couple of times, that the system tried to crash and the screen froze. I don't know if it was software or computer problems.
- There is a slow learning curve to add all the information to the software database.
95.38461538461539%
9.5
95.55555555555556%
9.6
N/A
N/A
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- This software is a great investment, because it has tools and functions that allow agents to work more efficiently, increasing productivity and performance.
- Although the installation and start-up of the entire system takes time, once activated, the entire team begins to work harmoniously, resulting in fewer hours invested per client.
February 23, 2022
Nextiva Is Pretty Solid!
We currently use Nextiva VoIP Call Center as our physical and softphone PBX solution. It works out great for users that are in the office that still prefer a physical phone, as well as remote users that don't have the space for one, so use a softphone instead. There's no difference in sound quality on either, but the softphone is a better cost value for small businesses and remote users. Call recording, internal calling only (ext), international calling, and call center reporting and monitoring are some of the features available for a lesser or additional cost and may require additional software and licenses packages. As an admin, the GUI software is pretty easy to use compared to its predecessor, Momentum. It uses the same Broadsoft system, but place a GUI on top that makes it a breeze to get where you need to go and easier to locate things.
- Call Recordings.
- PBX Solution.
- Remote users phone solution.
- Call center monitoring and reporting.
- Admin doesn't have access to do everything and sometimes requires support's help, which could take a while.
- There's a cost for every little feature, which could deter companies from using it.
- Needs better response time from support.
46.92307692307693%
4.7
62.22222222222222%
6.2
N/A
N/A
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- Set up in over 5 locations nationwide.
- 300+ users with 75% working remotely.
- Looking at adding addition 100+ users in the near future due to demand.
March 27, 2020
My Review is the only thing that Matters
Nextiva is currently being used by our Demand Generation department and their phone service helps us reach out to our prospects. Their recording portal is very user friendly as compared to another VOIP provider that we also currently use. But the best part of their overall service is their customer hotline. They are all very friendly and willing to help. And by far, a cheaper cost compared to the other VOIP we have.
- Accommodating customer hotline.
- Lower rate.
- User friendly recording portal.
- Whenever you log in to their recording portal, it always takes a while before it loads up to their default page. I'm not quite sure if this is because of the volume of recorded calls or something else.
- In their recording portal, sometimes you thought the call was not recorded but only to find out that you would sometimes need to add a plus sign and 1 in the beginning of the 10 digit phone number where normally you wouldn't need it.
- When you download a recording, I would've wanted to see the recording file downloaded and not a zip folder that I have to still extract the recording file from. I know it is possible to just download the file because that's what I appreciate in downloading a recording to a competitor CMV.
100%
10.0
100%
10.0
N/A
N/A
N/A
N/A
- When we had to change half of our team to a different phone provider, we managed to save thousands of dollars per year.
- And there's not much difference also that we have to learn the system, because everything is out there.
- Their dashboard is so easy to administer to what our callers may need.
- RingCentral and Skype for Business (formerly Lync)
I will focus my evaluation on their VOIP system, and if I compare it to those providers I've used before. Nextiva is so simple and very helpful and the main reason is actually their pricing. If you are a start up business looking for tools to use in your calling efforts, I think this is a good option for you to look into.
November 01, 2018
Nextiva is good and has potential to be great!
Nextiva Call Center replaced our previous phone system and we currently use it to host our phone system along with our IVR directory, call recording and user monitoring. It is being used by all departments across our whole organization and assists us with monitoring user availability, call recordings for quality assurance and employee performance overall.
- Call recordings are crystal clear
- Voice messages with transcriptions have increased our response rate and the time it takes to clear out messages
- User tracking helps us accurately measure availability and overall weekly performance.
- The admin portal is cumbersome to use and times out too frequently.
- The lack of an SMS feature hinders our ability to communicate as effectively as we'd like with our clientele.
- The click-to-call feature inside of our CRM is finicky and often needs resetting.
- Nextiva has increased our employee phone coverage and availability by 27%
Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.