Skip to main content
TrustRadius
Nextiva Contact Center

Nextiva Contact Center

Overview

What is Nextiva Contact Center?

Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues…

Read more
Recent Reviews

Nextiva Call Center Review

10 out of 10
February 12, 2024
Nextiva Contact Center is a useful tool when needing quick answers or submitting tickets for urgent assistance with troubleshooting or …
Continue reading

Perfect VOIP Solution

9 out of 10
February 06, 2024
Incentivized
We use Nextiva VoIP Call Center as a team to route incoming calls and split those up between everyone. It works great splitting that work …
Continue reading

My #1 VolP App :D

10 out of 10
February 02, 2024
We get in contact with our carriers, bosses and with ourselves as well. It makes it easier and even fun. I use Nextiva since the very …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 22 features
  • Call forwarding (27)
    9.2
    92%
  • Historical reporting (28)
    9.2
    92%
  • Validate callers (27)
    9.1
    91%
  • Agent dashboard (28)
    8.8
    88%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing

Essential

$129

Cloud
per month per seat

Professional

$159

Cloud
per month per seat

Premium

$199

Cloud
per month per seat

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $129 per month per user
Return to navigation

Features

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

9.1
Avg 8.4

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

9.2
Avg 8.3
Return to navigation

Product Details

What is Nextiva Contact Center?

A contact center solution supporting customer experiences. It features:


  • True omni-channel communications.

  • Generative AI capabilities.

  • Dynamic agent scripting that takes repetitive tasks out of agent’s hands.

  • A cloud-based technology stack to simplify operations.

  • Compliance certifications including TCPA, Do Not Call, GDPR, PCI/DSS, HIPAA and HITRUST.

  • REST APIs enabling integrations with a range of other tools.

Nextiva Contact Center Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution.

Nextiva Contact Center starts at $129.

Dialpad Ai Contact Center, Talkdesk, and UJET are common alternatives for Nextiva Contact Center.

Reviewers rate Call tracking highest, with a score of 9.8.

The most common users of Nextiva Contact Center are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(42)

Attribute Ratings

Reviews

(1-25 of 29)
Companies can't remove reviews or game the system. Here's why
David Norton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Nextiva Contact Center has been a game-changer for my team of inside sellers!

I have been doing this for awhile as both a seller and a leader and use to wrestle with systems that sounded like Charlie Brown's teacher on a bad day. Calls dropped, customers got frustrated, and hitting our sales metrics felt like climbing Mount Everest in flip flops. Enter Nextiva Contact Center! This amazing platform is as reliable as a Swiss watch and the call quality? Crystal clear!

My sellers can now connect with customers like they're chatting in person, and that makes all the difference. No dropped calls, no fuzzy connections, just smooth sailing.

Nextiva Contact Center isn't just about clear calls. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead. Since switching to Nextiva Contact Center, our sales team has been on fire! Metrics are being smashed, customer satisfaction is soaring, and the team morale is high.

Nextiva Contact Center has helped us create a winning environment where clear communication and powerful features translate into sales success.
  • Clear Calls
  • No Dropped Calls
  • Metrics
  • Call routing
  • Clearing Cashe is a challenge for new tech users/dialers
  • 2fa (Two-factor authentication) is needed
Lots of collaboration features like a team messenger, which is great for hybrid/remote team like ours.
Score 10 out of 10
Vetted Review
Verified User
Nextiva Contact Center is a useful tool in our organization to improve our customer service expericence to avoid missed calls and to follow up with our customers after every phone call. We have a high volume of calls and sometimes we are out of hands to answer all calls and to route the phone calls to our representatives. We set up the Nextiva Contact Center in a way that each phone call is answered.
  • Call routing on phone calls to each extension
  • Voicemail to the phone device and email to each representative
  • After hours call center
  • Call routing to our representatives working remotely
  • Phone devices with video call
  • Change of the Waiting call melody
  • Nextiva integration with zoom or other video platforms
Well suited when we are short on our customer service staff and phone calls can be re-route to other departments as a back up to avoid missed calls.
Dustin Alise | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Nextiva for our main business line so that customers can contact us. We also offer a Call Center service for our customers so that their attendees can call us if they have an issue with their order/tickets. The problems Nextiva is solving for us are to improve customer relations/service, Cost management, Create internal/operational efficiencies, and Improve business process agility.
  • Nextiva allows you to set up the Contact Center to fit your exact needs.
  • The Contact Center has a consistency of quality. Dropped calls or interrupted calls are very rare. The voice quality is always great on both ends.
  • The Contact Center allows us to have a Call Center with 50+ numbers to assist our customers attendees. At the same time, it allows us to have a main line for our Customer Support, Sales, etc...
  • I would like the ability to change settings globally to update our three different call centers.
  • Authentication on the mobile app could use some work. It makes me sign-in over and over again. I get a "Session Expired" message even when I am signed in.
  • I would like there to be an easier solution for the Auto Attendant & DNIS connection. I often have to do the same thing in two different places.
We use Nextiva every day in our company. I like how we have a lot of different customizable options. You can use Nextiva in several different ways. There are also several different ways to use/manage Nextiva, with their Mobile App, Desktop App, and from a browser. Their support is reachable via phone, chat, or email. Nextiva makes integrating with other platforms and implementing new features or functions easy. Just a heads up, depending on how you use Nextiva daily, the backend setup for call centers can be a little tricky.
roger pszonowsky | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Nextiva Contact Center is our office and satelite office contact phone and a “hotline “ is set up for notifying us of animal emergencies and notice sent to select groups.This is an important part of our communications system as an out reach to the public
  • forwarding email and text on voicemail
  • tech support is always helpful
  • price was very competitive to local system
  • help in set up of the system
  • let us know of additional benefits of the system as they are included
  • ability to make similar changs across the platform with simple commands
  • provide good voice message voices
When setting the system up Nextiva Contact Center and working around any issue, support staff was helpful. I was trying to set up program answers to questions that person could leave detailed messages
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are a TMC with several different departments managing different accounts from corporate travel management to leisure services, working in multiple time zones across the U.S. Nextiva Contact Center allows us to design call flows through our auto-attendant - export data for internal review, and adjust call flow/contact center routing in real time through admin accounts.
  • Auto Attendant menus
  • call routing
  • Supervisor monitoring
  • Admin controls in real time
  • extensive reporting
  • Call recording functionality
  • Call recording options
  • Would prefer the various admin portals to be located centrally
Once we mapped out the call flows, we were able to implement them live immediately and, in real time, see success areas and areas in need of development. The real time aspect of the config portal assisted greatly with dev work. We have multiple staff assigned to multiple contact centers as needed. Admins can move staff in an out as well.

It might be less appropriate for a single staff member working in one department.
Score 10 out of 10
Vetted Review
Verified User
Nextiva Contact Center is essential to saving time and capturing important call details through the software's auto-transcription. It's invaluable to be able to be engage with our clients and not distracted with trying to take notes from the call. This is essential when it's necessary to go back and review details from calls with our clients. It's incredible to think we got by without out before (not sure how).
  • Auto-transcription from calls
  • Compliance
  • Call reviews and audits
  • Perhaps ease of use, it did take a little bit getting comfortable but not too bad.
Nextiva Contact Center is well suited for organization with a larger workforce (100+ users), I think it might not be ideal for smaller groups.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Nextiva Contact Center is used for daily phone call interactions, managing voicemail through the speech to text, and reviewing historical information utilzing the reporting functions. There are a few more features that are available that is not currently used, such as the messaging service built into the new app, the group team chats, and the available integrations with other services like exchange.
  • Clean looking platform
  • General uptime
  • Broadcom data reporting can be confusing
Nextiva Contact Center works well in simple and easy setups that do not require a lot of customization. There is customization available but is limited to admin level changes or directly through Nextiva Contact Center.
Score 10 out of 10
Vetted Review
Verified User
Nextiva Contact Center is a useful tool when needing quick answers or submitting tickets for urgent assistance with troubleshooting or other concerns. We receive a quick and typically one-call resolution-based response within 24 hours. We often use this tool for assistance with reporting, connectivity concerns, and setup of new call center agents. I would recommend it for any business requiring organization and ease in their call center operations.
  • Quick Lookup
  • Submitting Tickets with ease
  • Easy to use reporting tool.
  • Analytics to gauge productivity
  • Allowing set up of different IDs to show up with numbers
  • Do not close ticket right away
  • Easier knowledge base look up tool
Whenever we need to set up a new call center agent, it is a bit difficult to ensure all fields are accurately completed as well as recording line is actively on. This process could be a bit more simplified. The dashboard can be more detailed for reporting and gauging further details of calls in real-time. The ticket submission tool is quick and easy.
Jesse Reyna | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently use Nextiva Contact Center to provide Customer Support for our products. From supporting our B2B Customer Accounts right to providing Consumer Support for those that purchase our products from our Customers.

Nextiva Contact Center allows us to provide a dedicated team experience to our customers by routing our calls via their DNS numbers or the geographic location where they reside. Hence, they talk to a familiar voice all the time.

Nextiva has been an excellent VOIP provider with a call center product they support and manage versus relying on a third party or integrations to make it work seamlessly.
  • Call Routing
  • Ease of Use
  • Technical Support
Nextiva Contact Center is well suited for businesses that need to support a Call Center. They have functionality that greatly helps reach the desired outcome backed by a support team that can understand the business use case and apply it to the proper configuration one desires.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have multiple departments with inbound and outbound needs. The complexity is added when we segregate the outbound numbers for different chapters in our organization and then further segregation to departments and then individuals. The call routing in groups and locations is working flawless for us. We have seen an increase of productivity by approximately 27% after adapting the solution.
  • Call Monitoring
  • Call Routing
  • Dashboard
  • Reporting
  • Analytics
  • Interactive Reporting can be enhanced a little bit more
  • A good room to enhance the scheduled reporting
  • Feature to auto schedule a missed call based on custom filters
In our case where we have multiple locations and each location having mutiple inbound/outbound teams, it is working great so far.
February 06, 2024

Perfect VOIP Solution

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Nextiva VoIP Call Center as a team to route incoming calls and split those up between everyone. It works great splitting that work up and making sure we don't miss any touches with our customers. We use this to field around 30-50 calls a day and it works great!
  • Call Routing
  • Splitting Call Responsibilities
  • Making sure we don't miss customer calls
  • Adding working hours for each user
  • Ability to clear missed calls/VM without individually clicking on them
  • Less sign outs in the app
I think Nextiva VoIP Call Center is useful for any situation where a team is fielding calls from a single number. Customer support lines are the perfect use case, and that's what we use it for. It makes it super easy to make sure we don't miss anything and every customer that calls in gets support.
Score 10 out of 10
Vetted Review
Verified User
I use Nextiva VoIP Call Center in my organization for all of our CRM, call productivity, and of course for making calls and sending SMS. Our industry especially during declared State of Emergencies requires a top tier phone service, with clear audio, excellent connection, and detailed call flows so that we never miss a call especially when our clients need us the most. Nextiva VoIP Call Center has delivered on all of that and more at a very competitive price. We now have a company CRM where we can manage all of our contacts and have access to them even from the app on our mobile devices. I would time and time again recommend Nextiva VoIP Call Center for all VoIP and Call Center needs.
  • CRM
  • Call Productivity
  • Customer Service
  • Software as a Service (SaaS)
  • Web-based
  • Workforce optimization
  • WebChat
  • fax
  • SMS
In times of emergencies when our business is expanding and our phones are ringing all hours of the day and night with questions and scheduling new client inspections Nextiva VoIP Call Center has come in clutch. The ability to organize and manage the calls, have multiple lines available remotely, easily accessible contact management, and detailed call flows has made everyone's job a bit easier. We miss less call and less contacts fall through the cracks.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
To put it simply: Nextiva VoIP Call Center services allow our team to keep in touch with one another with minimal disruption. This is vital to the success of any growing operation and has, undoubtedly, lent greatly to our growth as an organization. I find Nextiva VoIP Call Center to be a greatly reliable and extremely professional connected communications company, and I'm very thankful I've been able to rely on their services and support team so heavily in my years working with them.
  • Customer Support
  • Reliable Services
  • Consistent Innovation
  • Improved user interfaces
  • Improved mobile app support
  • Broader search options for admins
Out of all of the third-parties our company works with, Nextiva VoIP Call Center's Support Team is by far the most reponsive, patient, and understanding group I've had the pleasure of working with. Their Support Team is well-versed, knowledgable, and flexible, and it seems my issues always get resolved the very first time I reach out to them for support.
From a constructive standpoint: on their admin site, I do, occassionally, find that it's a bit difficult attempting to locate where a phone number or extension is hiding, so I feel there is some room for improvement.
Despite the concerns I've expressed, I find Nextiva VoIP Call Center to be a greatly reliable and extremely professional connected communications company, and I'm very thankful I've been able to rely on their services and support team so heavily in my years working with them.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Call center operation to assist daily banking needs. They support individual and business bank account customers monday through saturday. Call center provide clients check their accounts balance, transfer, unlock, password reset, banking product questions, etc. This call center address clients who can't come to the local branches to do their transactions for business need.
  • Availability
  • Call Quality
  • Nextiva VoIP Call Center Technical Support
  • Ease of use
  • License assignment can be improved for unity product
We been using it for last 5 years and setting up call center was pretty easy comparing to other product out there.
Our agents do not have issues with it.
Only thing I can think of issue is Citrix deployment for unity program. It works but they don't support in its environment.
February 02, 2024

My #1 VolP App :D

Score 10 out of 10
Vetted Review
Verified User
We get in contact with our carriers, bosses and with ourselves as well. It makes it easier and even fun. I use Nextiva since the very first day at this job, and to be honest, is pretty awesome how this VolP app can do a lot of things for us in this whole logistics world.
  • easier to get in contact with our bosses
  • I can rapidly call my carrier at anytime.
  • I can easily see my contacts.
  • Can't mute the call sound when I want
  • Can't make a call while another one is incoming.
If you're looking for a cool app to make calls and stay in touch with your team or clients, I'd totally recommend Nextiva. It's like having a super handy Swiss Army knife for business communication. You can talk, have video chats, and shoot messages all from one app, which makes everything so simple. The best part is, their support team is super helpful. They've got your back 24/7 if you ever need a hand. So, if you want a slick, user-friendly app to keep your business humming, Nextiva's the way to go!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using Nextiva VoIP Call Center every day for all incoming and outgoing phone calls, sending and receiving faxes and sending and receiving SMS messages. We also use Mobile application from Nextiva VoIP Call Center to use out phone systems while outside of the office. We have switched from a different vendor around 3 years ago and very happy. We record all the calls and have access to those recordings as needed.
  • Call routing
  • SMS
  • Voice recording
  • Conference Calls
  • Call Park
  • price
I do recommend and did recommend Nextiva VoIP Call Center to individuals and businesses of a different sizes. Support is denominal, I can call or text with support techs and normally get an answer the same day.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
My company uses Nextiva VoIP Call Center desk phones and service for our office ( 15 devices ). The mobile app gives our techs the ability to utilize their mobile phones as a proxy for their desk phones. The mobile app is even more helpful to our office staff, allowing them to seamlessly answer and make calls remote locations, such as when they are working from their home office.
  • Mobile app is a seamless proxy for a users desk phone.
  • Voicemail-to-email provides a clear, high quality recording.
  • Fully functional desktop app makes the desktop phone unnecessary.
  • Call audio quality is superb.
  • I'd like to be able block numbers globally through the web portal rather than having it done through tech support.
  • Mobile app sometimes continues to ring even though the call has been picked up via the desktop app or physical phone.
Nextiva VoIP Call Center is well-suited for a company with staff that works partially or fully remote. With Nextiva VoIP Call Center's centralized system, there's no need for staff to give out mobile numbers. Each staff member has one company number that can be utilized from multiple devices and applications.

High speed internet is NOT required. Our office has only 82mpbs download and 17 mbps upload, and we still get high quality call audio with rare call drops. That being said, companies with internet connectivity issues are going to struggle with any VOIP system.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We been using Nextiva VoIP Call Center for about 7 Years, the system works fine the only down side issue is the NextivaONE app for the computer, there is an update every 2-3 weeks, the user had to logout and log back in every time there is update, the cellphone app notification will be showing to you forever, there is no way to clean up notification on cellphone app... Beside that in generally the system works great... I still recommend Nextiva VoIP Call Center.
  • Handles our incoming call very well
  • distribute the call
  • the report site is ok... could be easier...
  • routing call works great
  • The reporting need big improvement
  • the Nextiva VoIP Call Center manager dashboard needs improvement, often we can see all the agents on the system
  • Nextiva VoIP Call Center is to complicated to make changes
Yes.. with all its problems, still a great system to have
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Our experience with Nextiva's VoIP Call Center in our healthcare organization has been somewhat challenging. While the system overall is well tolerated with limited downtime and overall suits our unique needs, the confusing reporting interface and software have been a challenge for our interdepartmental communication, impacting overall efficiency. We've faced some difficulties navigating support as well as bringing new team members up to speed, causing delays in addressing patient needs and our internal coordination.
  • allows for extensions
  • limited downtime
  • support available
  • user interface
  • reporting usability
  • new agent set up
Overall Nextiva VoIP Call Center is a standard issue VOIP that is suitable for call centers, though it lacks some of the functionality that would make key differences in our agent's everyday workflows.
January 31, 2024

Nextiva VoIP Call Center

Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use the Nextiva VoIP Call Center to filter all incoming call from healthcare facility. Nextiva VoIP Call Center has been good for the use of our company but there are some issue we run into on a daily bases. For 1 it log users out after 4 hours so we have to have staff member remember to login in the afternoon. Personally i have more issue on the app. We have to log out of it at least twice a day to properly use it. We cant clear phone logs. At this time i have over 1500 call and i cant clear them. I go under preference and hit clear all log and it does not work, I preform the health check and half the time it fails. Call are not able to be transfer in the app. In all if using the desk top it is great but I think the app really need to fix.
  • track call
  • monitor call center
  • Nextiva VoIP Call Center features
  • App drop call
  • App log you out
  • unable to transfer at time
Set up Nextiva VoIP Call Center can be easier
January 24, 2024

Problem solved

Ediz Yan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Nextiva VoIP Call Center is a great solution for my business. Support is there whenever I need and savings are no brainer. I am very happy that I made decision to choose Nextiva VoIP Call Center. I highly recommend. This will save money and headache. Nextiva VoIP Call Center is there to support you all the way. Customer support are comforting. It allows me to be more organized and helps me to handle busy phone calls in timely manner. It is also very helpful to have option to handle anywhere I am. Company offers different plans based on customer needs and that is comforting and cost saving as well. Nextiva VoIP Call Center is far better and more economic them traditional phone service providers. You are able to add as many lines as you need and their tools are easy understand and set up. They have very responsive support members to help customers quickly. I am glad choosing Nextiva VoIP Call Center. Their voice message and missed caller ID option are also allows you to keep track miss calls or messages. For small business like mine is great tool to have. It is worth every penny and you get great phone system for very reasonable price. They have options and tools for bigger companies but I receive what I need and I am happy with service.
  • Experienced
  • Connection
  • Availability
  • Quick Response
  • No miss calls
  • Organizing app better
  • Needs update but improving
They are experts in this space and support are very knowledgeable.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is not just me, my whole team uses Nextiva as the our communication tool. Every day each member need to get new leads for the company, so the outbounds call need to make for that purpose. We currently have a portfolio of existing customers that need our support with their commercial policies.
  • Stable signal for calls
  • Customer support trought different channels
  • Stand out from competitor that offer the same service
  • Provide more training when setting up the system
  • Get more features like CMR included in the system
  • Expand their service to other countries
I always say this. Nextiva has an excellent customer support. They are always to help their customer to solve their technical, billing issues the best way. This is what I highligh the most from this company. They are on the right way. I would appreciate if they retake some features from the system that were disable a while ago.
Paulo Saldarriaga Benavides | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Nextiva VoIP Call Center is a tool we use here at office to deal with clients and final customer in a promptly manner. It helps to interact directly with our daily work with people inside and outside our organization. This virtual works amazing also with remote working people. We have been using this for more than 3 years as of now and all we got is such as good experiences using Nextiva VoIP Call Center. Finally, I must say that it's really easy to interact, to install and to update so we are glad to have this tool with us as an important partner in daily basis.
  • Remote working
  • Friendly interface
  • Quick access & fast interaction
  • Great connectivity
  • Internal chat implementation
  • Meetings for internal teams
  • Calls recording in terms of quality services
We do recommend Nextiva VoIP Call Center if the organization has resources in different parts of the world working remotely or anything related to that.
It is also recommended as a virtual tool since it's super easy to have it installed instantly without thinking in physical phones.
If calling is not your daily priority it's better to use a chat tool or anything related.
Ace Santos | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are a wholesale retail company that sells novelty items and lot more. We have a website and have 2 toll free numbers we use as our customer service hotline, so mainly we consume a lot of toll free minutes on a daily basis.
Before Nextiva VoIP Call Center our monthly phone bill are enormous and that is due to the exceeded toll free minutes because our phone provider gives very few minutes inclusive on our plan and then came in Nextiva VoIP Call Center that offered us 1500 toll free minutes for a lesser cost and has all of the features that we mainly need.
  • Caller Id pod feature
  • Voicemail transcription to text
  • All calls analytics
  • Video calling on mobile app.
  • Personalize ring tone on mobile app
  • more 3rd party app integration.
The mobile app is perfect for our sales team who are on the go as it gives them a virtual mobile phone inside their personal cellphones. It enables our inside team to text them or transfer calls wherever they are.

Team chats is the only feature we do not fully utilize as we prefer another application to use that we have gotten use to.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have used Nextiva VoIP for several years and it really supports us with connecting with callers who need our services. Our line of work is critical to have a consistent service and be reachable 24/7. The voice quality is crisp and clear and the system is easy to navigate for a diverse population of employees. When we reach out for support, either by phone or by chat, we are connected with someone who understands the system and is able to make adjustments to solve our concerns in a really timely manner so we can continue to provide uninterrupted service. The Nextiva Recorder allows us to seamlessly perform quality assurance checks and support our employees with additional training needs as it is appropriate. The sound quality is clear and the site is very easy to navigate. We are really pleased with the product and the service we receive. The cost is very manageable so that is an added bonus!
  • Knowledgeable Customer Service Support
  • Easy to Use Platform
  • Cost Efficient for a Non-Profit
  • When we do reach out for support, sometimes the wait time is lengthy - could be 30 minutes.
  • When we barge into an employee's call, there is a loud tone noise (only heard by the employee) but it can be really distracting.
  • Training for the Admin Dashboard when the organization has had transition is not available and has been taxing to learn independently.
We utilize Nextiva VoIP Call Center on a daily basis, as it is the focal point of the work we do. Allowing our employees the ease of access, simplicity of the dashboard for their views, and the simple process from ring to answer has been incredibly beneficial. People can get really nervous about learning new software and we have found that it is fairly well received and ease of use happens quickly. We are genuinely able to support life-assisting for people really struggling because we have a great service in Nextiva VoIP.
Return to navigation