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Nextiva Contact Center

Nextiva Contact Center

Overview

What is Nextiva Contact Center?

Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues…

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Learn from top reviewers

Exceptional Phone System – A Game Changer!

Rating: 10 out of 10
November 30, 2024
IncentivizedVetted ReviewVerified User
We changed our phone system to Nextiva Contact Center 5 years ago and we are delighted with their service. The audio clarity is impeccable, making every conversation seamless ...
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Jodi Baabdady
Manager - Finance and Accounting
Jodi Baabdaty
PDL Co.
Nextiva Contact Center5 years of experience

Highly Recommend Nextiva

Rating: 10 out of 10
November 28, 2024
IncentivizedVetted ReviewVerified User
We use Nextive Contact Center all of the time for their outstanding customer support in the event my Company needs.
Continue reading
Kim Attebery
Administrative Assistant - Finance and Accounting
Executive Assistant
BAY PARTNERS
Nextiva Contact Center7 years of experience

Trumbull Techs Review.

Rating: 10 out of 10
November 28, 2024
IncentivizedVetted ReviewVerified User
I use the software daily. It’s simple to use and provides advanced features. If anyone would like to ask me about it, I am more than willing to discuss it.
Continue reading
Patrick Howard
General Manager - Corporate
Director of Support Services
Trumbull Techs, LLC
Nextiva Contact Center2 years of experience

Nextiva Contact Center is a great tool!

Rating: 9 out of 10
July 9, 2024
Vetted ReviewVerified User
I use Nextiva Contact Center for call management, reporting, and call recording and monitoring. We use this program daily to handle calls and it helps us with our sales calls ...
Continue reading
Ommi Milner
Employee - Customer Service
Customer service-Sales
A-1 Self Storage
Nextiva Contact Center3 years of experience

Nextiva Contact Center: Your All In One Solution

Rating: 10 out of 10
June 12, 2024
IncentivizedVetted ReviewVerified User
We use Nextiva for our main business line so that customers can contact us. We also offer a Call Center service for our customers so that their attendees can call us if they h...
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Dustin Alise
Director - Product Management
Event App Support
Brushfire
Nextiva Contact Center6 years of experience
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How Nextiva Contact Center Differs From Its Competitors

Efficiencies Gained

The mobile and desktop apps allow our team to work from anywhere. I can be in the car driving to an appointment, and make my client calls via the mobile app. It's allowed us to keep up productivity while working from anywhere.
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Efficiencies Gained

Nextiva Contact Center helped our customer service operations! Since implementing this platform, we've seen a significant boost in efficiency and productivity. The automation features have streamlined our processes, freeing up our team to focus on what matters most - providing exceptional customer …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

Essential

$129

Cloud
per month per seat

Professional

$159

Cloud
per month per seat

Premium

$199

Cloud
per month per seat

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $129 per month per user
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Features

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

9.2
Avg 8.3

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

9.3
Avg 8.2
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Product Details

What is Nextiva Contact Center?

A contact center solution supporting customer experiences. It features:


  • True omni-channel communications.

  • Generative AI capabilities.

  • Dynamic agent scripting that takes repetitive tasks out of agent’s hands.

  • A cloud-based technology stack to simplify operations.

  • Compliance certifications including TCPA, Do Not Call, GDPR, PCI/DSS, HIPAA and HITRUST.

  • REST APIs enabling integrations with a range of other tools.

Nextiva Contact Center Competitors

Nextiva Contact Center Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution.

Nextiva Contact Center starts at $129.

Dialpad Support, Talkdesk, and UJET are common alternatives for Nextiva Contact Center.

Reviewers rate Call tracking highest, with a score of 9.8.

The most common users of Nextiva Contact Center are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 42)

Exceptional Phone System – A Game Changer!

Rating: 10 out of 10
Incentivized
November 30, 2024
JB
Jodi Baabdady
Jodi Baabdaty
PDL Co. (Real Estate, 51-200 employees)
Vetted Review
Verified User
Nextiva Contact Center
5 years of experience
View profile
Use Cases and Deployment Scope
We changed our phone system to Nextiva Contact Center 5 years ago and we are delighted with their service. The audio clarity is impeccable, making every conversation seamless and stress-free. Whether on local or international calls, the quality remains consistently high. We conduct many of our meetings with speaker phones, so service interruptions would be problematic. Gratefully, there has never been any issue in the service.
Pros
  • Sound and clarity is terrific
  • Customer service is always helpful
  • call forwarding and conference calling is seamless
Cons
  • I had an issue with saving the incoming voice mail on the main line. I was able to rectify this issue when I contacted customer service.
Likelihood to Recommend
I would wholeheartedly recommend Nextiva Contact Center. Our phones are a non-issue and that is how we like it. They work as they should with no interruptions or problems.

Highly Recommend Nextiva

Rating: 10 out of 10
Incentivized
November 28, 2024
KA
Kim Attebery
Executive Assistant
BAY PARTNERS (Venture Capital & Private Equity, 1-10 employees)
Vetted Review
Verified User
Nextiva Contact Center
7 years of experience
Use Cases and Deployment Scope
We use Nextive Contact Center all of the time for their outstanding customer support in the event my Company needs.
Pros
  • Customer Service.
  • Resolves Issue.
  • Availability
Cons
  • NA
Likelihood to Recommend
Nextiva Contact Center is hands down the best! They are always kind, always available, and always follow up with me to make sure everything has been taken care of!

Nextiva Contact Center: Your All In One Solution

Rating: 10 out of 10
Incentivized
June 12, 2024
DA
Dustin Alise
Event App Support
Brushfire (Events Services, 11-50 employees)
Vetted Review
Verified User
Nextiva Contact Center
6 years of experience
View profile
Use Cases and Deployment Scope
We use Nextiva for our main business line so that customers can contact us. We also offer a Call Center service for our customers so that their attendees can call us if they have an issue with their order or tickets. The problems Nextiva is solving for us are to improve customer relations/service, Cost management, Create internal/operational efficiencies, and Improve business process agility.
Pros
  • Nextiva allows you to set up the Contact Center to fit your exact needs.
  • The Contact Center has a consistency of quality. Dropped calls or interrupted calls are very rare. The voice quality is always great on both ends.
  • The Contact Center allows us to have a Call Center with 50+ numbers to assist our customers and attendees. At the same time, it allows us to have a main line for our Customer Support, Sales, etc...
Cons
  • I would like the ability to change settings globally to update our three different call centers.
  • Authentication on the mobile app could use some work. It makes me sign-in over and over again. I get a "Session Expired" message even when I am signed in.
  • I would like there to be an easier solution for the Auto Attendant & DNIS connection. I often have to do the same thing in two or more different places.
Likelihood to Recommend
We use Nextiva every day in our company. I like how we have a lot of different customizable options. You can use Nextiva in several different ways. There are also several different ways to use/manage Nextiva, with their Mobile App, Desktop App, and from a browser. Their support is reachable via phone, chat, or email. Nextiva makes integrating with other platforms and implementing new features or functions easy. Just a heads up, depending on how you use Nextiva daily, the backend setup for call centers can be a little tricky.

Trumbull Techs Review.

Rating: 10 out of 10
Incentivized
November 28, 2024
PH
Patrick Howard
Director of Support Services
Trumbull Techs, LLC (Information Technology & Services, 1-10 employees)
Vetted Review
Verified User
Nextiva Contact Center
2 years of experience
View profile
Use Cases and Deployment Scope
I use the software daily. It’s simple to use and provides advanced features. If anyone would like to ask me about it, I am more than willing to discuss it.
Pros
  • Fast response.
  • Very knowledgeable.
  • Offers great suggestions.
Cons
  • Easier accessible knowledge base
  • Added followup
  • Ability to contact specific rep
Likelihood to Recommend
Overall, I had great support and ease of getting what I needed. When I have a need for something I don’t do very often and it’s something I could do on my own, the support never has a problem helping me.

Nextiva Contact Center is a great tool!

Rating: 9 out of 10
July 09, 2024
OM
Ommi Milner
Customer service-Sales
A-1 Self Storage (Real Estate, 51-200 employees)
Vetted Review
Verified User
Nextiva Contact Center
3 years of experience
Use Cases and Deployment Scope
I use Nextiva Contact Center for call management, reporting, and call recording and monitoring. We use this program daily to handle calls and it helps us with our sales calls and determining areas of progress and improvement. The program is essential for the growth of our company and the call center as a whole.
Pros
  • The call quality is amazing
  • The reporting is customizable and acsurate
  • The call monitoring is accurate and great for helping with coaching.
Cons
  • I would like a desktop interface and better voicemail accessibility.
Likelihood to Recommend
I love the call monitoring especially when it comes to recalling conversations between customer's and the call center representatives. There have been instances where the recorded call has determined what was/wasn't said to a customer for accuracy. This has also helped with legal situations as well. I like that we have this feature to reply on.
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