Overview
What is Nextiva Contact Center?
Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues…
Nextiva Contact Center is user-friendly and useful
Dialing Up Success with Nextiva Contact Center
I have been doing this for awhile as both a seller and a …
Great Call Center Option
Nextiva Contact Center: Your All In One Solution
Nextiva Contact Center has great value and support
Nextiva VOIP Call Center Category - Travel Management Company
Nextiva Contact Center will take your organization to the next level!
Nextiva Contact Center's Phone System
Nextiva Call Center Review
Nextiva VOIP Contact Center is good for Business
Increased productivity with Nextiva
Perfect VOIP Solution
Nextiva VoIP Call Center is Top Tier Excellence
Connected Conversations Done Right
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Call forwarding (29)9.292%
- Historical reporting (30)9.292%
- Validate callers (29)9.191%
- Agent dashboard (30)8.888%
Reviewer Pros & Cons
Pricing
Essential
$129
Professional
$159
Premium
$199
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $129 per month per user
Features
Contact Center Software
Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.
- 8.8Agent dashboard(30) Ratings
Enables agents to track and view their individual and team performance.
- 9.1Validate callers(29) Ratings
Authenticates inbound callers with a customer ID.
- 9.4Outbound response(28) Ratings
Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).
- 9.2Call forwarding(29) Ratings
Forwarding of calls to the appropriate agents.
- 8.8Click-to-call (CTC)(23) Ratings
Allows one-click calling for agents.
- 9.3Warm transfer(29) Ratings
Allows current agent to speak with new agent before call is transferred.
- 8.6Predictive dialing(17) Ratings
Dials multiple numbers at once and connects the salesperson if a live speaker answers.
- 8.8Interactive voice response(22) Ratings
Pre-recorded greeting and menu options a customer can select from a telephone keypad.
- 9REST APIs(15) Ratings
Open APIs, SDKs, and supporting documentation, that enable businesses to customize and build on the Contact Center platform.
- 9.4Call scripts(15) Ratings
Providing agents with a predefined conversation script.
- 9.8Call tracking(27) Ratings
Enables agents and managers to see the origin of the call.
- 9.3Multichannel integration(18) Ratings
Ability to collect, store, and share customer data across communication channels such as voice (phone), email, fax, SMS/text, video, web chat, and social media
- 9CRM software integration(19) Ratings
Allows agents to access aggregated customer information and call history data, enabling them to view a comprehensive history of a customer’s interactions.
Workforce Optimization (WFO)
Tools that allow managers or team leaders to evaluate and track agent performance.
- 9.5Inbound call routing(29) Ratings
Connecting inbound callers to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.
- 9.3Omnichannel inbound routing(24) Ratings
Connecting inbound communications (coming from a variety of channels) to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.
- 9.3Recording(27) Ratings
Record conversations to improve service quality by evaluating agent-customer interactions.
- 9.1Quality management(27) Ratings
Ability to monitor conversation content, administer evaluations, establish policies etc..
- 9.3Call analytics(28) Ratings
Gathers key performance indicators (KPIs) such as average time in the queue, average call abandonment rate, average handle time (AHT), average speed of answer etc..
- 9.2Historical reporting(30) Ratings
Ability to analyze long-term call patterns and trends such as peak call times and downtimes.
- 8.8Live reporting(27) Ratings
Ability to analyze real-time agent-customer interactions such as how long a caller has in the queue and call script deviation.
- 9.6Customer surveys(15) Ratings
Allows agents to gather post-interaction feedback from customers on the communication channel of their choice.
- 9.1Customer interaction analytics(19) Ratings
The process of taking unstructured interaction data across channels (audio, video, email, text etc..) and formatting it so that it can be searched and categorized based on interaction patterns.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Nextiva Contact Center?
A contact center solution supporting customer experiences. It features:
True omni-channel communications.
Generative AI capabilities.
Dynamic agent scripting that takes repetitive tasks out of agent’s hands.
A cloud-based technology stack to simplify operations.
Compliance certifications including TCPA, Do Not Call, GDPR, PCI/DSS, HIPAA and HITRUST.
REST APIs enabling integrations with a range of other tools.
Nextiva Contact Center Competitors
Nextiva Contact Center Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(43)Attribute Ratings
Reviews
(1-25 of 31)Revive RX
Nextiva Contact Center is user-friendly and useful
Dialing Up Success with Nextiva Contact Center
Great Call Center Option
Nextiva Contact Center: Your All In One Solution
Nextiva Contact Center has great value and support
Nextiva VOIP Call Center Category - Travel Management Company
Nextiva Contact Center's Phone System
Nextiva Call Center Review
Nextiva VOIP Contact Center is good for Business
Increased productivity with Nextiva
Perfect VOIP Solution
Nextiva VoIP Call Center is Top Tier Excellence
Connected Conversations Done Right
From a constructive standpoint: on their admin site, I do, occassionally, find that it's a bit difficult attempting to locate where a phone number or extension is hiding, so I feel there is some room for improvement.
Despite the concerns I've expressed, I find Nextiva VoIP Call Center to be a greatly reliable and extremely professional connected communications company, and I'm very thankful I've been able to rely on their services and support team so heavily in my years working with them.
Nextiva VoIP Call Center works well for our needs
Our agents do not have issues with it.
Only thing I can think of issue is Citrix deployment for unity program. It works but they don't support in its environment.
My #1 VolP App :D
Nextiva VoIP Call Center made VOIP easy to use and manage
Nextiva VoIP Call Center Best Choice VOIP
High speed internet is NOT required. Our office has only 82mpbs download and 17 mbps upload, and we still get high quality call audio with rare call drops. That being said, companies with internet connectivity issues are going to struggle with any VOIP system.
Nextiva VoIP Call Center Delivers
Nextiva VoIP Call Center
Problem solved
Nextiva VoIP Call Center is the calling partner everyone needs
It is also recommended as a virtual tool since it's super easy to have it installed instantly without thinking in physical phones.
If calling is not your daily priority it's better to use a chat tool or anything related.