Overview
What is Nextiva Contact Center?
Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues…
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Popular Features
- Call forwarding (29)9.292%
- Historical reporting (30)9.292%
- Validate callers (29)9.191%
- Agent dashboard (30)8.888%
Reviewer Pros & Cons
Pricing
Essential
$129
Professional
$159
Premium
$199
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $129 per month per user
Features
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Nextiva Contact Center?
A contact center solution supporting customer experiences. It features:
True omni-channel communications.
Generative AI capabilities.
Dynamic agent scripting that takes repetitive tasks out of agent’s hands.
A cloud-based technology stack to simplify operations.
Compliance certifications including TCPA, Do Not Call, GDPR, PCI/DSS, HIPAA and HITRUST.
REST APIs enabling integrations with a range of other tools.
Nextiva Contact Center Competitors
Nextiva Contact Center Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |