Revive RX
I use Nextiva Contact Center to manage my call center. I keep track of incoming calls and make sure users are available. The ability to be …
Starting at $129 per month per user
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What is Nextiva Contact Center?
Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues…
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Popular Features
- Call forwarding (29)9.292%
- Historical reporting (30)9.292%
- Validate callers (29)9.191%
- Agent dashboard (30)8.888%
Reviewer Pros & Cons
Pricing
Essential
$129
Cloud
per month per seat
Professional
$159
Cloud
per month per seat
Premium
$199
Cloud
per month per seat
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $129 per month per user
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Nextiva Contact Center?
A contact center solution supporting customer experiences. It features:
True omni-channel communications.
Generative AI capabilities.
Dynamic agent scripting that takes repetitive tasks out of agent’s hands.
A cloud-based technology stack to simplify operations.
Compliance certifications including TCPA, Do Not Call, GDPR, PCI/DSS, HIPAA and HITRUST.
REST APIs enabling integrations with a range of other tools.
Nextiva Contact Center Competitors
Nextiva Contact Center Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution.
Nextiva Contact Center starts at $129.
Reviewers rate Call tracking highest, with a score of 9.8.
The most common users of Nextiva Contact Center are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(43)Attribute Ratings
Reviews
(1-25 of 31)Companies can't remove reviews or game the system. Here's why
April 01, 2024
Revive RX
I use Nextiva Contact Center to manage my call center. I keep track of incoming calls and make sure users are available. The ability to be able to see their status, their availability, and the many reports that are offered help with managing the team and seeing areas of improvement. The main issues we have been experiencing with Nextiva, Unity, that is, has been having a lot of issues with pop ups during calls of the same call. Other than that, the support team is great! But sometimes you did get transferred 2 to 3 times to reach the correct department.
March 31, 2024
Nextiva Contact Center is user-friendly and useful
Our Organization uses Nextiva Contact Center on a daily basis to take/place calls and to communicate with clients. The Nextiva Contact Center system helps to improve our customer service experience to avoid missed calls and to follow up with our clients. The sound function is clear, and the functions to use the system are user-friendly.
March 27, 2024
Dialing Up Success with Nextiva Contact Center
Score 10 out of 10
Vetted Review
Verified User
Nextiva Contact Center has been a game-changer for my team of inside sellers!
I have been doing this for awhile as both a seller and a leader and use to wrestle with systems that sounded like Charlie Brown's teacher on a bad day. Calls dropped, customers got frustrated, and hitting our sales metrics felt like climbing Mount Everest in flip flops. Enter Nextiva Contact Center! This amazing platform is as reliable as a Swiss watch and the call quality? Crystal clear!
My sellers can now connect with customers like they're chatting in person, and that makes all the difference. No dropped calls, no fuzzy connections, just smooth sailing.
Nextiva Contact Center isn't just about clear calls. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead. Since switching to Nextiva Contact Center, our sales team has been on fire! Metrics are being smashed, customer satisfaction is soaring, and the team morale is high.
Nextiva Contact Center has helped us create a winning environment where clear communication and powerful features translate into sales success.
I have been doing this for awhile as both a seller and a leader and use to wrestle with systems that sounded like Charlie Brown's teacher on a bad day. Calls dropped, customers got frustrated, and hitting our sales metrics felt like climbing Mount Everest in flip flops. Enter Nextiva Contact Center! This amazing platform is as reliable as a Swiss watch and the call quality? Crystal clear!
My sellers can now connect with customers like they're chatting in person, and that makes all the difference. No dropped calls, no fuzzy connections, just smooth sailing.
Nextiva Contact Center isn't just about clear calls. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead. Since switching to Nextiva Contact Center, our sales team has been on fire! Metrics are being smashed, customer satisfaction is soaring, and the team morale is high.
Nextiva Contact Center has helped us create a winning environment where clear communication and powerful features translate into sales success.
March 08, 2024
Great Call Center Option
Score 10 out of 10
Vetted Review
Verified User
Nextiva Contact Center is a useful tool in our organization to improve our customer service expericence to avoid missed calls and to follow up with our customers after every phone call. We have a high volume of calls and sometimes we are out of hands to answer all calls and to route the phone calls to our representatives. We set up the Nextiva Contact Center in a way that each phone call is answered.
March 06, 2024
Nextiva Contact Center: Your All In One Solution
We use Nextiva for our main business line so that customers can contact us. We also offer a Call Center service for our customers so that their attendees can call us if they have an issue with their order/tickets. The problems Nextiva is solving for us are to improve customer relations/service, Cost management, Create internal/operational efficiencies, and Improve business process agility.
February 27, 2024
Nextiva Contact Center has great value and support
Nextiva Contact Center is our office and satelite office contact phone and a “hotline “ is set up for notifying us of animal emergencies and notice sent to select groups.This is an important part of our communications system as an out reach to the public
February 23, 2024
Nextiva VOIP Call Center Category - Travel Management Company
We are a TMC with several different departments managing different accounts from corporate travel management to leisure services, working in multiple time zones across the U.S. Nextiva Contact Center allows us to design call flows through our auto-attendant - export data for internal review, and adjust call flow/contact center routing in real time through admin accounts.
Score 10 out of 10
Vetted Review
Verified User
Nextiva Contact Center is essential to saving time and capturing important call details through the software's auto-transcription. It's invaluable to be able to be engage with our clients and not distracted with trying to take notes from the call. This is essential when it's necessary to go back and review details from calls with our clients. It's incredible to think we got by without out before (not sure how).
February 12, 2024
Nextiva Contact Center's Phone System
Nextiva Contact Center is used for daily phone call interactions, managing voicemail through the speech to text, and reviewing historical information utilzing the reporting functions. There are a few more features that are available that is not currently used, such as the messaging service built into the new app, the group team chats, and the available integrations with other services like exchange.
February 12, 2024
Nextiva Call Center Review
Score 10 out of 10
Vetted Review
Verified User
Nextiva Contact Center is a useful tool when needing quick answers or submitting tickets for urgent assistance with troubleshooting or other concerns. We receive a quick and typically one-call resolution-based response within 24 hours. We often use this tool for assistance with reporting, connectivity concerns, and setup of new call center agents. I would recommend it for any business requiring organization and ease in their call center operations.
February 08, 2024
Nextiva VOIP Contact Center is good for Business
We currently use Nextiva Contact Center to provide Customer Support for our products. From supporting our B2B Customer Accounts right to providing Consumer Support for those that purchase our products from our Customers.
Nextiva Contact Center allows us to provide a dedicated team experience to our customers by routing our calls via their DNS numbers or the geographic location where they reside. Hence, they talk to a familiar voice all the time.
Nextiva has been an excellent VOIP provider with a call center product they support and manage versus relying on a third party or integrations to make it work seamlessly.
Nextiva Contact Center allows us to provide a dedicated team experience to our customers by routing our calls via their DNS numbers or the geographic location where they reside. Hence, they talk to a familiar voice all the time.
Nextiva has been an excellent VOIP provider with a call center product they support and manage versus relying on a third party or integrations to make it work seamlessly.
February 07, 2024
Increased productivity with Nextiva
We have multiple departments with inbound and outbound needs. The complexity is added when we segregate the outbound numbers for different chapters in our organization and then further segregation to departments and then individuals. The call routing in groups and locations is working flawless for us. We have seen an increase of productivity by approximately 27% after adapting the solution.
February 06, 2024
Perfect VOIP Solution
We use Nextiva VoIP Call Center as a team to route incoming calls and split those up between everyone. It works great splitting that work up and making sure we don't miss any touches with our customers. We use this to field around 30-50 calls a day and it works great!
February 06, 2024
Nextiva VoIP Call Center is Top Tier Excellence
Score 10 out of 10
Vetted Review
Verified User
I use Nextiva VoIP Call Center in my organization for all of our CRM, call productivity, and of course for making calls and sending SMS. Our industry especially during declared State of Emergencies requires a top tier phone service, with clear audio, excellent connection, and detailed call flows so that we never miss a call especially when our clients need us the most. Nextiva VoIP Call Center has delivered on all of that and more at a very competitive price. We now have a company CRM where we can manage all of our contacts and have access to them even from the app on our mobile devices. I would time and time again recommend Nextiva VoIP Call Center for all VoIP and Call Center needs.
February 06, 2024
Connected Conversations Done Right
To put it simply: Nextiva VoIP Call Center services allow our team to keep in touch with one another with minimal disruption. This is vital to the success of any growing operation and has, undoubtedly, lent greatly to our growth as an organization. I find Nextiva VoIP Call Center to be a greatly reliable and extremely professional connected communications company, and I'm very thankful I've been able to rely on their services and support team so heavily in my years working with them.
February 05, 2024
Nextiva VoIP Call Center works well for our needs
Call center operation to assist daily banking needs. They support individual and business bank account customers monday through saturday. Call center provide clients check their accounts balance, transfer, unlock, password reset, banking product questions, etc. This call center address clients who can't come to the local branches to do their transactions for business need.
February 02, 2024
My #1 VolP App :D
Score 10 out of 10
Vetted Review
Verified User
We get in contact with our carriers, bosses and with ourselves as well. It makes it easier and even fun. I use Nextiva since the very first day at this job, and to be honest, is pretty awesome how this VolP app can do a lot of things for us in this whole logistics world.
February 02, 2024
Nextiva VoIP Call Center made VOIP easy to use and manage
We are using Nextiva VoIP Call Center every day for all incoming and outgoing phone calls, sending and receiving faxes and sending and receiving SMS messages. We also use Mobile application from Nextiva VoIP Call Center to use out phone systems while outside of the office. We have switched from a different vendor around 3 years ago and very happy. We record all the calls and have access to those recordings as needed.
February 02, 2024
Nextiva VoIP Call Center Best Choice VOIP
My company uses Nextiva VoIP Call Center desk phones and service for our office ( 15 devices ). The mobile app gives our techs the ability to utilize their mobile phones as a proxy for their desk phones. The mobile app is even more helpful to our office staff, allowing them to seamlessly answer and make calls remote locations, such as when they are working from their home office.
We been using Nextiva VoIP Call Center for about 7 Years, the system works fine the only down side issue is the NextivaONE app for the computer, there is an update every 2-3 weeks, the user had to logout and log back in every time there is update, the cellphone app notification will be showing to you forever, there is no way to clean up notification on cellphone app... Beside that in generally the system works great... I still recommend Nextiva VoIP Call Center.
February 01, 2024
Nextiva VoIP Call Center Delivers
Our experience with Nextiva's VoIP Call Center in our healthcare organization has been somewhat challenging. While the system overall is well tolerated with limited downtime and overall suits our unique needs, the confusing reporting interface and software have been a challenge for our interdepartmental communication, impacting overall efficiency. We've faced some difficulties navigating support as well as bringing new team members up to speed, causing delays in addressing patient needs and our internal coordination.
January 31, 2024
Nextiva VoIP Call Center
We use the Nextiva VoIP Call Center to filter all incoming call from healthcare facility. Nextiva VoIP Call Center has been good for the use of our company but there are some issue we run into on a daily bases. For 1 it log users out after 4 hours so we have to have staff member remember to login in the afternoon. Personally i have more issue on the app. We have to log out of it at least twice a day to properly use it. We cant clear phone logs. At this time i have over 1500 call and i cant clear them. I go under preference and hit clear all log and it does not work, I preform the health check and half the time it fails. Call are not able to be transfer in the app. In all if using the desk top it is great but I think the app really need to fix.
January 24, 2024
Problem solved
Score 10 out of 10
Vetted Review
Verified User
Nextiva VoIP Call Center is a great solution for my business. Support is there whenever I need and savings are no brainer. I am very happy that I made decision to choose Nextiva VoIP Call Center. I highly recommend. This will save money and headache. Nextiva VoIP Call Center is there to support you all the way. Customer support are comforting. It allows me to be more organized and helps me to handle busy phone calls in timely manner. It is also very helpful to have option to handle anywhere I am. Company offers different plans based on customer needs and that is comforting and cost saving as well. Nextiva VoIP Call Center is far better and more economic them traditional phone service providers. You are able to add as many lines as you need and their tools are easy understand and set up. They have very responsive support members to help customers quickly. I am glad choosing Nextiva VoIP Call Center. Their voice message and missed caller ID option are also allows you to keep track miss calls or messages. For small business like mine is great tool to have. It is worth every penny and you get great phone system for very reasonable price. They have options and tools for bigger companies but I receive what I need and I am happy with service.
It is not just me, my whole team uses Nextiva as the our communication tool. Every day each member need to get new leads for the company, so the outbounds call need to make for that purpose. We currently have a portfolio of existing customers that need our support with their commercial policies.
January 23, 2024
Nextiva VoIP Call Center is the calling partner everyone needs
Nextiva VoIP Call Center is a tool we use here at office to deal with clients and final customer in a promptly manner. It helps to interact directly with our daily work with people inside and outside our organization. This virtual works amazing also with remote working people. We have been using this for more than 3 years as of now and all we got is such as good experiences using Nextiva VoIP Call Center. Finally, I must say that it's really easy to interact, to install and to update so we are glad to have this tool with us as an important partner in daily basis.