Nextiva Customer Service Gets 5 Stars
Nextiva supports all of our landline phones and associated phone numbers across 10 nationwide offices.
Starting at $18.95 per month
View PricingOverview
What is Nextiva Business Phone Service?
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
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Popular Features
- Answering rules (198)9.393%
- Call reports (168)9.292%
- Message alerts (195)9.090%
- Call recording (166)9.090%
Reviewer Pros & Cons
Pricing
Essential
$23.95
Cloud
Per User Per Month
Professional
$27.95
Cloud
Per User Per Month
Enterprise
$37.95
Cloud
Per User Per Month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.nextiva.com/nextiva…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $18.95 per month
Features
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Product Details
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- Integrations
- Tech Details
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What is Nextiva Business Phone Service?
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together. Nextiva's main capabilities center around centralized communications management, data analytics, and automated tasks. Its main offerings can be partitioned into three separate products outlined below.
Business Communication Suite
Includes: Customer Relationship Suite, Phone Service, Sales & Service CRM, Team Collaboration, Business Analytics, Surveys, and Live Chat Software
Customer Relationship Suite
Includes: Sales & Service CRM, Business Analytics, Surveys, and Live Chat Software
Team Collaboration Suite (which is currently in Beta)
Includes: Team Collaboration features
Business Communication Suite
Includes: Customer Relationship Suite, Phone Service, Sales & Service CRM, Team Collaboration, Business Analytics, Surveys, and Live Chat Software
Customer Relationship Suite
Includes: Sales & Service CRM, Business Analytics, Surveys, and Live Chat Software
Team Collaboration Suite (which is currently in Beta)
Includes: Team Collaboration features
Nextiva Business Phone Service Integrations
Nextiva Business Phone Service Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
Nextiva Business Phone Service starts at $18.95.
Reviewers rate Hosted PBX and Multi-level Interactive Voice Response (IVR) highest, with a score of 9.4.
The most common users of Nextiva Business Phone Service are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Nextiva has garnered praise from users for its excellent customer service and support, with no reported issues over the past three years. Users find Nextiva's software easy to understand and use, with knowledgeable support staff who address customer needs and wants. The reporting features of Nextiva's service are highly regarded, allowing users to identify call patterns and abandoned calls and make necessary changes.
One of the key use cases of Nextiva's Business Phone Service is its ability to meet the communication needs of businesses on the go. Users appreciate being able to communicate using various devices such as desk phones, online apps, and phone apps. This flexibility is particularly beneficial for small businesses, providing them with call recording capabilities, auto attendants, and call routing features. Additionally, Nextiva's Business Phone Service Application is praised for its convenience, allowing users to handle incoming and outgoing business calls directly from their cell phones.
Overall, Nextiva's service has been commended for its competitive pricing, improvements over the years, and the convenience it offers for communication. It has helped businesses save costs and provide added functionality while delivering reliable service and excellent customer support. Though some users have reported occasional technical glitches and fluctuations in video call quality that could be improved, the overall satisfaction with Nextiva's service is high due to its user-friendly interface, prompt support, and cost-effective solutions.
Excellent Customer Service: Many users have praised Nextiva for having one of the best customer service teams in the industry, with reviewers stating that they were able to easily reach a representative and have their issues resolved quickly.
Intuitive Softphone: Users found Nextiva's softphone for desktop and mobile devices to be intuitive and easy to use. This convenience allowed them to make and receive calls effortlessly, contributing to a seamless communication experience.
Flexible Product Offerings: Nextiva offers multiple products tailored to different business needs, which users appreciated for its flexibility. Whether it was meeting specific requirements or scaling their operations, reviewers felt that Nextiva provided suitable solutions for their businesses.
Customer Support: Users have expressed dissatisfaction with Nextiva's customer support, citing long wait times for assistance and ineffective responses from the staff. Some users have reported frustration with the lack of quick response and urged for improvements in both response time and the effectiveness of technical support.
Software User Interface: Several users have found Nextiva's software user interface to be confusing and lacking in explanations or help. They have encountered difficulties navigating the interface and understanding its features, emphasizing the need for a more intuitive and informative design.
Pricing Clarity: Nextiva's pricing structure has been described as confusing by users, who feel that there is a lack of transparency regarding costs and plan options. Users have suggested enhancements in pricing clarity, such as providing clearer information about charges and offering more detailed explanations of different plans available.
Attribute Ratings
Reviews
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April 16, 2024
Nextiva Customer Service Gets 5 Stars
Nextiva supports all of our landline phones and associated phone numbers across 10 nationwide offices.
- Customer service
- Prompt response to inquiries
- Stable service platform
- App with good features
- Can't think of a thing!
April 16, 2024
Altoona School upgrades to Nextiva
We are a charter school. We were using an analog line through a national phone company. We need to expand and update our phone services to VoIP. Nextiva's pricing compared very well with what we were already paying for less service. Before the switch, teachers had to go to the main office to contact parents by phone. Switching to Nextiva allowed us to put a phone in every classroom, making communication for our teachers much easier. Now, they can make parental calls from the classrooms. Having the push-to-talk option also has been great for classroom communication.
- Customer support
- Reliability
- There is nothign I would change
April 16, 2024
Nextiva is the way to go
We use Nextiva for everyday business communication. Everything from calls to voicemail,faxes and text messages. Having the ability to have my business name appear as the caller ID is crucial and give more of a professional look and feel. The capabilities using Nextiva are endless. The goal is to have all future employees integrated into Nextiva
- Voicemail
- Texting
- Call quality
- Cheaper pricing
- Cell phone sales
- Business logo addition
April 16, 2024
Nextiva makes us more productive
We have about 60 Polycom phones distributed in 5 satellite offices and managed by a vendor and myself. The phones have been relatively easy to setup, easy to distribute to other offices with no glitches. Easy to forward and retrieve messages.
- Intuitive administration
- Voicemail to text delivered to email
- Softphone setup
- Management of texting app
- would rather see 4 digit exts instead of DD
- auto-update directory when new phones are added
April 12, 2024
Good service for a business
Score 10 out of 10
Vetted Review
Verified User
I am just a user, but sometimes I am asked to make a few changes in our Nextiva account for some of our employees. Nextiva team is great because it allows us to text each her own telephone number so we don’t need to give any customers are private information.
- easy to see messages
- easy to make and receive calls
- can text to the company main number.
- new app
April 12, 2024
Great service, easy to use
Score 10 out of 10
Vetted Review
Verified User
Nextiva is what my employer uses and has us techs use as an app on our phones to take and make work calls. The app is easy to use and the connections stay solid. No complaints.
- Fast connection
- easy app
- we get our own number
April 12, 2024
Great Service
Score 10 out of 10
Vetted Review
Verified User
My office have been using Nextiva phone service since opening the office. We utilize all the features that the service offers. The fax feature is very easy the follow and use. I haven’t run across any issues with the service that would cause any problems or issues with daily usage. The phone is about 95% of our business due to referral or outbound calls.
- Great customer service
- Great features
- Ease of use
April 12, 2024
Nextiva is THE business communications solution
Score 10 out of 10
Vetted Review
Verified User
We were able to combine 800# Call Flow, Fax, and multiple business line services into one provider lowering our costs by over $400/month. Our Call Flow, Fax and business lines are now all managed under one easy to use online platform.
- Quick delivery of systems
- Number porting support
- Excellent technical support team
- Longer than expected wait time for support chat service
April 12, 2024
As promised
Score 10 out of 10
Vetted Review
Verified User
I use Nextiva auto attendant to route calls for my main line to employees with each employee also having their own individual phone number set up with voicemail. They also provide a fax number for the company for the few times a year it is needed. I use the Yealink phone with Nextiva.
- Good sales support
- Good technical service support
- Clear phone calls.
- Their web based admin is usable and works well with no glitches but would appreciate a facelift as far as layout.
April 12, 2024
Easy to use
Score 10 out of 10
Vetted Review
Verified User
We’re a small start up logistics and trucking company. Nextiva has allowed us to give off a bigger company image with its business line service. Calls are flawless. Now customers can call us on our main line or the toll free number. Which is great before I was using Google Voice and didn’t get a number in my area. With Nextiva we got a local number. Thanks
- Easy to use
- Reliable
- Fair rate
- So far so good
- Monitoring
- More Metrics
April 12, 2024
Great Product
We utilize Nextiva Daily for our business. We also use the IM and recording feature everyday. The cost is much lower than we were used to paying and the customer service is always looking for ways to assist. Updates are rolled out regularly and fixes for glitches are resolved in a reasonable amount of time also.
- support
- updates
- instant messaging
- recording calls
- PRICE!
- cell phone app could use a little work
- IM on cell phones would be helpful
- voice mails could be easier to maintain
April 12, 2024
Automotive Industry friendly phone system
Score 10 out of 10
Vetted Review
Verified User
Nextiva makes it possible to get our phone lines thoughout our company in sync. This company makes it easy for people to contact our business. The company allows us to route calls accordingly easily through the system. They make it possible to retrieve calls in a timely manner with the routing of calls . I haven’t seen an issue that they cannot resolve in a timely manner .
- Coordinating phone systems to users
- Support for issues are taken care of in a timely manner
- Staff are really easy to work with
April 11, 2024
Purchase Nextiva Now!
I'm a virtual assistant and Nextiva is helping me a lot contacting my client's customers. It's so easy to use not like the other platforms that they need to install a lot of tools before you can use it. And also, my co-workers from previous company are still using Nextiva up until now meaning they also really like how Nextiva works.
- Voice calls
- Sending SMS
- Voice messages
- Accuracy of transcription (voice messages)
- Sometimes unknown errors
- Sometimes but very few (Late receiving messages)
April 11, 2024
Nextiva Business Phone Service is Great
We are an Independent Insurance Agency and we use Nextiva Business Phone Service for our agency. Their service is reliable and user friendly, in addition to being reasonably priced.
- VOIP Service is reliable
- User Friendly Features
- Voicemails are also emailed to you
- Setup is quick and easy
- Nextiva One App could be improved by adding features
- Nextiva Business Phone Service phone selection could be improved
April 09, 2024
the Migration to Nextiva Business Phone Service
Score 10 out of 10
Vetted Review
Verified User
We migrated Cisco Call Manager to Nextiva Business Phone Service, and we saved a lot. Cisco Call Manager like other hosted PBXs is associated with CapeX and OpeX you need a well-trained IT to manage and technical support contracts,...etc.
with Nextiva Business Phone Service we we saved a lot with more features, great service, and free technical support.
with Nextiva Business Phone Service we we saved a lot with more features, great service, and free technical support.
- Easy Auto Attendant setup and call flow
- Free Technical support and quick response
- multi platform phone device, descktop app, and mobile app
- provide Admin with more access to the backend setup
April 08, 2024
The greates VoIP
I am a virtual assistant, so I spend 8 hrs. a day taking calls via Nextiva, there has not been a single time where I have encountered any type of inconvenience. Its super user friendly and I cannot complain about it. Another thing I like the most is how easy is to navigate the directory and to transfer calls. Super recommended!!!
- Take calls
- Listen to Voice Mails
- Transfer calls
- Make outbound calls to clients
April 08, 2024
Nextiva Business Phone Service
Score 10 out of 10
Vetted Review
Verified User
Nextiva Business Phone Service provides us with a VoIP phone system that allows us to make and receive calls over the internet at a greatly reduced cost compared to a landline system. The system includes call management tools such as auto attendants and voicemail-to-email. Nextiva Business Phone Service also offers very reliable customer support whenever we need assistance which is my real basis for this review because they truly excel in this area.
- technical support seriously on point
- the admin portal allows you to control a surprising amount of the system, basically all of it if you know what you're doing
- if you don't know what you're doing, Nextiva Business Phone Service is great showing how things work and what needs to change
- and when they need to do things behind the scenes or activate things they are very fast and always follow up
- I'm sure it's possible for Nextiva Business Phone Service to improve the user friendliness of the admin portal but considering how powerful it is I don't know how fair a criticism this is
- I think most of my gripes are with VoIP phones generally but people have a tendency to get lost on hold more with VoIP phones than landlines
April 08, 2024
Nextiva Business Phone Service review
We use Nextiva Business Phone Service for all of our office phones. It's easy to use and navigate. The call center feature is a life saver for us! We have two medical offices and we are able to dictate what phones need to ring for incoming calls and which phones do not. Every phone is able to have their own extension and their own voicemail. We don't have to take so many messages if someone is not at their desk. Just forward the call to the extension and if they are available the patient is able to leave a voicemail for their provider. Customer service is outstanding! Always very helpful and fast to resolve the issue. Would highly recommend using Nextiva Business Phone Service for office use.
- Customer Service
- Being able to filter call center settings
- Easy to use
- Multiple options for phones and cordless phones
- Sometimes waiting on chat takes longer than usual
- Pricing could be a little better
- Site could be a little easier to navigate
April 08, 2024
An Excellent VoIP service for the right price!
We use Nextiva Business Phone Service to communicate between employees, customers and support. Our employees are able to communicate with each other to collaborate on projects and orders. Our sales team is able to easily take calls from current or prospective customers.
Without having a the call functionality that Nextiva Business Phone Service offers, we wouldn't be able to effectively communicate with our customers or even between each other. The scope of our use case is basic auto-attendents with call routing, extension routing and voice mail tracking to make sure all of our calls are being responded to in a timely manner
Without having a the call functionality that Nextiva Business Phone Service offers, we wouldn't be able to effectively communicate with our customers or even between each other. The scope of our use case is basic auto-attendents with call routing, extension routing and voice mail tracking to make sure all of our calls are being responded to in a timely manner
- Up-time, We've never had any sort of extended downtime because of Nextiva Business Phone Service, there services just work
- Provisioning of supported devices is very easy to do and is almost automatic, this makes new device roll out especially smooth
- The call flow functionality is especially smooth and intuitive to setup.
- Their customer service is very effective and I've never waited more than 2 days for a solution, that's for more complicated issues too.
- Their website seems to have a lot of issues, navigation on there is not especially smooth either. Many times I'm trying to find some settings or logs that just don't seem to be there or are hidden behind menus that don't make sense.
- I'd like to be able to have a high level administrative view of our account. Many times I'm trying to find a particular extension that isn't utilized often and it's tied to a call group or something else that I didn't know about.
- Overall I think the UI/UX needs some improvement from an admin point of view to make managing the account easier and more effective.
April 04, 2024
Nextiva is great. Customer Service is Outstanding.
I use Nextiva for Voip phone service. Voice calls, voicemail, and fax.
- Ease of changing voicemail messages.
- Ease of using mobile app
- Ease of making changes such as which phone rings and where
- Had a little trouble with changing office greeting this past Christmas and New Years. Customer service had to help me. Hopefully they got that fixed though.
- I understand Nextiva doesn't integrate with AgencyZoom.
April 04, 2024
Works well for large company!
We use it as our main customer service line as well as for communication between our employees. Our retail customers also give it out to their customers for customer support.
- Call Transfers.
- Text Messaging.
- Multi-user platform.
- There are a lot of restarts needed
- Too many updates.
- Drops calls
April 04, 2024
Great for Small Businesses
Score 10 out of 10
Vetted Review
Verified User
Nextiva Business Phone Service offers small businesses an affordable, feature-rich, and reliable communication solution that helps us operate more efficiently, project a professional image, and adapt to changing business needs. As a small business owner, we use the phone systems daily. With Nextiva's bundled services and scalable pricing plans, we pay only for the features and capacity we need, allowing us to avoid unnecessary expenses.
- Communicate from anywhere with an internet connection
- Make and receive calls
- Access voicemail on the go
- The web interface could be easier to navigate
- Sometimes, the phones are slow
April 03, 2024
Great business and excellent customer service
Score 10 out of 10
Vetted Review
Verified User
We utilize Nextiva for all of our phone service, voicemail, call forwarding, voicemail, and voicemail to email. It's a great product and you can even use the app on your phone to make calls from your cell phone when you are out of the office so you are not using your personal cell number to connect with clients/customers. It was easy to use and set up with their great customer service team. Highly recommend.
- Automated prompt system
- Voicemail
- Customer Service
April 03, 2024
Nextiva Review
We use Nextiva for all our phone and chat needs. We are able to use the app to read and review our messages as well as chat with our customers. This has cut down on time consuming tasks. We can better prioritize our business call and texting flows with ease. The app itself gives more information at a glance which makes it faster at responding. We are able to text with team members and customers, making correspondence on time. The phone calls I receive are clearer than our last vendor that we used. The price of Nextiva blows other competitors out of the water. Nextiva customer service is awesome. They walked us through the entire setup with no problems. We were able to setup each station within five minutes.
- Nextiva Customer service is one of the best I have experienced.
- Nextiva provides clear telephone calls communication.
- The Nextiva App is easy to use.
- The Nextiva App has an "at a glance" that helps with prioritization of emails and messages.
- Nextiva prices can't be beat.
- I would like for the overhead paging to be easier to setup and access
- I would like for the messages to be marked read through the app. As it stands, I still have to clear the messages on the phone.
April 03, 2024
Happy Customers
Nextiva has allowed our company to run two Businesses with two numbers on one bill for less the cost and with a virtual fax included. Not to mention no need to have a physical phone when Web App, desktop app, and mobile app are included, best!
- Excellent Support
- Excellent Price Plans
- Excellent Platform features
- User friendly video guides
- Application's
- Voice to text greetings