Nextiva

Score7.6 out of 10

349 Reviews and Ratings

What is Nextiva?

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

Categories & Use Cases

Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8.3
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8.1
Call screening
Ability to block numbers or send calls directly to voicemail
Category average: 8.7

Video screen sharing
Users are able to share their screens with other meeting participants on video conference calls.
Category average: 7.6
Mobile app for Android
Android app
Category average: 8.1
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 7.4

#1 most frequent

Professional, Scientific, and Technical Services

18.1%

65 installations of 359

“Providing a desktop app and a mobile app means employees can keep their own devices and still receive and send customer calls and texts.”
— Solution Architect, Concordant LLC (11-50 employees)

#2 most frequent

Health Care and Social Assistance

16.2%

58 installations of 359

“We used Nextiva cellphone and app to communicate and notify each of our employees and it has made easier our job, because we don't need to be at the office to do follow ups or special reminders.”
— Payroll Manager, Motiva Associates (51-200 employees)

#3 most frequent

Finance and Insurance

9.2%

33 installations of 359

Palmer Monument

Office Assistant in Customer Service at Palmer Monument (11-50 employees employees)

Use Cases and Deployment Scope

We have several locations across two states, and these phones make it easy for us to stay in touch or reach out with questions. It has drastically cut down on waiting on hold when calling the office to speak with someone. We have reached out to customer support for various reasons, and they have been amazing to work with!

Pros

Customer Support.
Product Availability.

Cons

Lines ringing while someone is on hold on that line.
An easier way to transfer phone calls to another user.

Return on Investment

More people are able to call us at the same time.

Usability

Sidney Johnson

Asst Property Manager in Professional Services at Essex Realty Management, Inc. (51-200 employees employees)

Use Cases and Deployment Scope

We use Nextiva as a communication platform both inside and outside the office. It works pretty smoothly to combine all your business and personal telecommunications lines. The app acts as a mobile office line, so you'll never miss a call when you're gone. As property managers, we occasionally leave the office to visit our properties, so it's reassuring to know we won't miss an important call or appear to be neglecting people who call the office during normal business hours. It also discourages giving out your personal line or having a second phone. I like the feature of having voicemail transcriptions and listed recordings for quick, easy access. The settings make it pretty easy to control notifications and calls. Texting is also available as an add-on feature. Overall, this is a convenient product for businesses in management, customer service, brokering, etc.

Pros

App Layout.
Ability to turn off incoming call alerts in the app.
Importing Contacts.
Great customer service.

Cons

Consistency of call forwarding to app.
Texts can be received, but sending texts is an additional fee.

Return on Investment

I don't handle the account.

Usability

Other Software Used

Foxit PDF Editor, Microsoft 365, Okta Workflows

Yesnela Rodriguez View profile

Associate attorney in Legal at DiMaggio Law Offices (1-10 employees employees)

Use Cases and Deployment Scope

It facilitates making calls from your personal phone to appear as though they are coming directly from the office line. Truly life changing for maintaining professionalism and privacy.

Pros

Keeps your personal phone number private while still allowing seamless communication with clients
Makes calls from your cell phone appear as though they are coming directly from your office line, which feels much more professional
Easy to use and incredibly convenient for working remotely or managing business calls on the go

Cons

The mobile app can occasionally lag or freeze
Contacts merged over but not all of them did
the interface could be more modern and intuitive. Certain settings and features take a few extra steps to locate, particularly for first-time users.

Return on Investment

Talk to clients more after hours

Usability

Kayla Holland

Pre-Processor in Professional Services at Malcolm Title LLC (51-200 employees employees)

Use Cases and Deployment Scope

My experience with Nextiva has been amazing! I love all the text, call and transfer features. I am so glad we switched to this service. I can even download the app to my phone and answer calls and messages from there. I definitely recommend this service to anyone that is looking for great service and also amazing support if you do have any issues.

Pros

Fast support service.
Good call quality.
Easy to navigate system.

Cons

Only thing I have had an issue with is sometimes it doesn't load, but I hit reload and it works just fine.
N/A
N/A

Return on Investment

It has made communication with customers much easier.
If I have to leave the office coworkers and customers can still reach me.
If I am on the other line I can text people and let them know.

Usability

Nick Zwerver

Insurance Agency Owner in Professional Services at Farmers Insurance (1-10 employees employees)

Use Cases and Deployment Scope

We have Nextiva as our phone provider and use their system to manage how our phones work as a small business. We have implemented our own custom call flows along with phone trees to better serve our clients and ourselves. When people call in, they are greeted by a voice recording we created that prompts them to dial a number to be transferred to one of my specific users for efficient care. We also use this to forward calls to specific departments for specific needs. This system is also used for after-hours voicemails and recordings that I receive on my cellphone. I have the app on my phone so I can respond to clients on the go, using my work number if needed.

Pros

Log inbound and outbound phone calls, including the caller's name, call time, and phone number.
Direct call traffic to the appropriate party to deal with the task at hand.
Allow inter-office call transfers to each other at a simple click of a button.
There is a handy conference call feature along with a hold system.
Custom greetings, voicemails, and hold recordings.

Cons

Onboarding Communication.
Initial Phone Number Porting & Setup.

Return on Investment

Filtered out many robotic spam calls with our call tree prompting.
Efficient client handling with directing calls to the correct user.
Personal touches to calling in with our custom recorded greetings and voicemail.

Usability

RingEX

8x8 Work

Dialpad Connect

Nextiva

What is Nextiva?

Categories & Use Cases

Key Features

Top Performing Features

Directory of employee names

Call park

Call screening

Areas for Improvement

Video screen sharing

Mobile app for Android

Multi-level Interactive Voice Response (IVR)

Most Frequent Users

Professional, Scientific, and Technical Services

Health Care and Social Assistance

Finance and Insurance

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

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