Overview
What is Nextiva Business Phone Service?
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
Altoona School upgrades to Nextiva
Nextiva is the way to go
Nextiva makes us more productive
Good service for a business
Great service, easy to use
Great Service
Nextiva is THE business communications solution
As promised
Easy to use
Great Product
Automotive Industry friendly phone system
Purchase Nextiva Now!
Nextiva Business Phone Service is Great
the Migration to Nextiva Business Phone Service
TrustRadius Insights
Awards
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Popular Features
- Answering rules (198)9.393%
- Call reports (168)9.292%
- Message alerts (195)9.090%
- Call recording (166)9.090%
Reviewer Pros & Cons
Pricing
Essential
$23.95
Professional
$27.95
Enterprise
$37.95
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $18.95 per month
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 9.4Hosted PBX(92) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 9.4Multi-level Interactive Voice Response (IVR)(107) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 8.8User templates(122) Ratings
Create and apply batch configurations to multiple users at once
- 9.2Call reports(168) Ratings
Historical call analysis and trending metrics
- 9.3Directory of employee names(162) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 9.3Answering rules(198) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 9Call recording(166) Ratings
Automatic recording of inbound and outbound calls
- 9.1Call park(158) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 9.1Call screening(160) Ratings
Ability to block numbers or send calls directly to voicemail
- 9Message alerts(195) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 8.7Video conferencing(74) Ratings
Built-in video conferencing capabilities
- 9.2Audio conferencing(132) Ratings
Audio conferencing credentials for all on the system.
- 8.4Video screen sharing(64) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 8.7Instant messaging(103) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 8.7Mobile app for iOS(157) Ratings
App for iPhone and iPad
- 8.6Mobile app for Android(132) Ratings
Android app
Product Details
- About
- Integrations
- Tech Details
- FAQs
What is Nextiva Business Phone Service?
Business Communication Suite
Includes: Customer Relationship Suite, Phone Service, Sales & Service CRM, Team Collaboration, Business Analytics, Surveys, and Live Chat Software
Customer Relationship Suite
Includes: Sales & Service CRM, Business Analytics, Surveys, and Live Chat Software
Team Collaboration Suite (which is currently in Beta)
Includes: Team Collaboration features
Nextiva Business Phone Service Integrations
Nextiva Business Phone Service Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(270)Community Insights
- Business Problems Solved
- Pros
- Cons
Nextiva has garnered praise from users for its excellent customer service and support, with no reported issues over the past three years. Users find Nextiva's software easy to understand and use, with knowledgeable support staff who address customer needs and wants. The reporting features of Nextiva's service are highly regarded, allowing users to identify call patterns and abandoned calls and make necessary changes.
One of the key use cases of Nextiva's Business Phone Service is its ability to meet the communication needs of businesses on the go. Users appreciate being able to communicate using various devices such as desk phones, online apps, and phone apps. This flexibility is particularly beneficial for small businesses, providing them with call recording capabilities, auto attendants, and call routing features. Additionally, Nextiva's Business Phone Service Application is praised for its convenience, allowing users to handle incoming and outgoing business calls directly from their cell phones.
Overall, Nextiva's service has been commended for its competitive pricing, improvements over the years, and the convenience it offers for communication. It has helped businesses save costs and provide added functionality while delivering reliable service and excellent customer support. Though some users have reported occasional technical glitches and fluctuations in video call quality that could be improved, the overall satisfaction with Nextiva's service is high due to its user-friendly interface, prompt support, and cost-effective solutions.
Excellent Customer Service: Many users have praised Nextiva for having one of the best customer service teams in the industry, with reviewers stating that they were able to easily reach a representative and have their issues resolved quickly.
Intuitive Softphone: Users found Nextiva's softphone for desktop and mobile devices to be intuitive and easy to use. This convenience allowed them to make and receive calls effortlessly, contributing to a seamless communication experience.
Flexible Product Offerings: Nextiva offers multiple products tailored to different business needs, which users appreciated for its flexibility. Whether it was meeting specific requirements or scaling their operations, reviewers felt that Nextiva provided suitable solutions for their businesses.
Customer Support: Users have expressed dissatisfaction with Nextiva's customer support, citing long wait times for assistance and ineffective responses from the staff. Some users have reported frustration with the lack of quick response and urged for improvements in both response time and the effectiveness of technical support.
Software User Interface: Several users have found Nextiva's software user interface to be confusing and lacking in explanations or help. They have encountered difficulties navigating the interface and understanding its features, emphasizing the need for a more intuitive and informative design.
Pricing Clarity: Nextiva's pricing structure has been described as confusing by users, who feel that there is a lack of transparency regarding costs and plan options. Users have suggested enhancements in pricing clarity, such as providing clearer information about charges and offering more detailed explanations of different plans available.
Attribute Ratings
Reviews
(1-25 of 228)Nextiva Customer Service Gets 5 Stars
- Customer service
- Prompt response to inquiries
- Stable service platform
- App with good features
- Can't think of a thing!
Altoona School upgrades to Nextiva
- Customer support
- Reliability
- There is nothign I would change
Nextiva is the way to go
- Voicemail
- Texting
- Call quality
- Cheaper pricing
- Cell phone sales
- Business logo addition
Nextiva makes us more productive
- Intuitive administration
- Voicemail to text delivered to email
- Softphone setup
- Management of texting app
- would rather see 4 digit exts instead of DD
- auto-update directory when new phones are added
A couple programs love the voicemail to text in email option.
Have not had luck with the texting app on smartphones ..... too many hoops to jump through since the law changed about business texting.
Good service for a business
- easy to see messages
- easy to make and receive calls
- can text to the company main number.
- new app
Great service, easy to use
- Fast connection
- easy app
- we get our own number
Great Service
- Great customer service
- Great features
- Ease of use
Nextiva is THE business communications solution
- Quick delivery of systems
- Number porting support
- Excellent technical support team
- Longer than expected wait time for support chat service
As promised
- Good sales support
- Good technical service support
- Clear phone calls.
- Their web based admin is usable and works well with no glitches but would appreciate a facelift as far as layout.
Easy to use
- Easy to use
- Reliable
- Fair rate
- So far so good
- Monitoring
- More Metrics
Great Product
- support
- updates
- instant messaging
- recording calls
- PRICE!
- cell phone app could use a little work
- IM on cell phones would be helpful
- voice mails could be easier to maintain
Automotive Industry friendly phone system
- Coordinating phone systems to users
- Support for issues are taken care of in a timely manner
- Staff are really easy to work with
Purchase Nextiva Now!
- Voice calls
- Sending SMS
- Voice messages
- Accuracy of transcription (voice messages)
- Sometimes unknown errors
- Sometimes but very few (Late receiving messages)
Nextiva Business Phone Service is Great
- VOIP Service is reliable
- User Friendly Features
- Voicemails are also emailed to you
- Setup is quick and easy
- Nextiva One App could be improved by adding features
- Nextiva Business Phone Service phone selection could be improved
the Migration to Nextiva Business Phone Service
with Nextiva Business Phone Service we we saved a lot with more features, great service, and free technical support.
- Easy Auto Attendant setup and call flow
- Free Technical support and quick response
- multi platform phone device, descktop app, and mobile app
- provide Admin with more access to the backend setup
You can connect phone devices on different LAN/VLAN without any issue
The greates VoIP
- Take calls
- Listen to Voice Mails
- Transfer calls
- Make outbound calls to clients
Nextiva Business Phone Service
- technical support seriously on point
- the admin portal allows you to control a surprising amount of the system, basically all of it if you know what you're doing
- if you don't know what you're doing, Nextiva Business Phone Service is great showing how things work and what needs to change
- and when they need to do things behind the scenes or activate things they are very fast and always follow up
- I'm sure it's possible for Nextiva Business Phone Service to improve the user friendliness of the admin portal but considering how powerful it is I don't know how fair a criticism this is
- I think most of my gripes are with VoIP phones generally but people have a tendency to get lost on hold more with VoIP phones than landlines
Nextiva Business Phone Service is an excellent choice.
Nextiva Business Phone Service review
- Customer Service
- Being able to filter call center settings
- Easy to use
- Multiple options for phones and cordless phones
- Sometimes waiting on chat takes longer than usual
- Pricing could be a little better
- Site could be a little easier to navigate
An Excellent VoIP service for the right price!
Without having a the call functionality that Nextiva Business Phone Service offers, we wouldn't be able to effectively communicate with our customers or even between each other. The scope of our use case is basic auto-attendents with call routing, extension routing and voice mail tracking to make sure all of our calls are being responded to in a timely manner
- Up-time, We've never had any sort of extended downtime because of Nextiva Business Phone Service, there services just work
- Provisioning of supported devices is very easy to do and is almost automatic, this makes new device roll out especially smooth
- The call flow functionality is especially smooth and intuitive to setup.
- Their customer service is very effective and I've never waited more than 2 days for a solution, that's for more complicated issues too.
- Their website seems to have a lot of issues, navigation on there is not especially smooth either. Many times I'm trying to find some settings or logs that just don't seem to be there or are hidden behind menus that don't make sense.
- I'd like to be able to have a high level administrative view of our account. Many times I'm trying to find a particular extension that isn't utilized often and it's tied to a call group or something else that I didn't know about.
- Overall I think the UI/UX needs some improvement from an admin point of view to make managing the account easier and more effective.
I think if you have a lot of users say over 200, it can become difficult to manage the changes/additions that are made. This is where I think my suggestion of a higher level view of the account overall would help a lot to keep track of everything.
Nextiva is great. Customer Service is Outstanding.
- Ease of changing voicemail messages.
- Ease of using mobile app
- Ease of making changes such as which phone rings and where
- Had a little trouble with changing office greeting this past Christmas and New Years. Customer service had to help me. Hopefully they got that fixed though.
- I understand Nextiva doesn't integrate with AgencyZoom.
Works well for large company!
- Call Transfers.
- Text Messaging.
- Multi-user platform.
- There are a lot of restarts needed
- Too many updates.
- Drops calls
Great for Small Businesses
- Communicate from anywhere with an internet connection
- Make and receive calls
- Access voicemail on the go
- The web interface could be easier to navigate
- Sometimes, the phones are slow
Great business and excellent customer service
- Automated prompt system
- Voicemail
- Customer Service
Nextiva Review
- Nextiva Customer service is one of the best I have experienced.
- Nextiva provides clear telephone calls communication.
- The Nextiva App is easy to use.
- The Nextiva App has an "at a glance" that helps with prioritization of emails and messages.
- Nextiva prices can't be beat.
- I would like for the overhead paging to be easier to setup and access
- I would like for the messages to be marked read through the app. As it stands, I still have to clear the messages on the phone.
Happy Customers
- Excellent Support
- Excellent Price Plans
- Excellent Platform features
- User friendly video guides
- Application's
- Voice to text greetings