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Nextiva is a is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.https://dudodiprj2sv7.cloudfront.net/product-logos/BA/W9/MLVIKGAJCALQ.pngGreat VoIP services for a small, mobile companyWe are a small consulting firm who used the phone services provided by a co-working office. When we stopped using that office, we needed to have our own dedicated phone provider. We all work remotely and travel frequently, so we needed a reliable solution that worked on-the-go.,Allows you to personalize your auto-attendant. Allows call-forwarding to personal cell phones if desired. Great customer service for any hiccups encountered.,I would love to see more analytics about how I am using the tool delivered to my inbox weekly. Currently, I have to log in to see stats and dig through links to find what I am looking for. Not a dire necessity, but would like to see that. Sometimes where to upload audio files (like for the call attendant) are confusing - I had to contact customer support each time I wanted to do this and it's still something I'd have to call them about again.,10,We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business. We like that the fax number alerts us via email if we have a message.,Jive Hosted VoIP,Podio, GoToMeeting, GlobiFlow for PodioNextiva Review of NextivaNextiva is our CCTV platform for Worldwide Corporate Security. It allows us to address a wide range of daily security issues from monitoring train and vehicle gates, monitoring the perimeter of company property, being able to recall video for incident review to investigations to criminal prosecution.,Nextiva works well with a wide variety of camera manufacturers for ease of integration. It allows for easy review of video clips thru the Nextiva Review client. Provides a comprehensive CCTV platform for companies with multiple sites in multiple countries.,Verint/Nextiva utilizes a integrator business model and if your integrator is poor to respond to your issues then it can be hard to get the support required on a day to day basis. It would be nice if there was a way to escalate issues above your integrator when response is poor. Sometimes is it is difficult to find all the programming details as they may be in more then one view and if they do not match then you can be left scratching your head as to what might have been missed. An easier way to drill down on technical issues.,9,Nextiva allows us to provide real-time viewing of multiple locations which reduces the need for actual officers thus saving the company money. Nextiva Gold Medal software service agreement has allowed us to easily move to the next software version while providing a reduced rate of upgrade cost. Nextiva allows us to maintain a good working relationship with local law enforcement by being able to provide actual video evidence of incidents.,,15,4,10,Professional services company,9,7,No,I reported an issue with PTZ camera control and the response time was exceptional - under 2 hours. It turned out to be a missed parameter in the programming.,Adding Cameras Removing Camera Reviewing and capturing recorded video.,troubleshoot PTZ functions,Yes, but I don't use it,9,9Nextiva is worth the try!Nextiva was used across the whole organization as a VOIP provider. The phone was accessible by external and internal constituents. We had issues of connectivity and the quality of sound from a previous provider was horrible. We researched and found Nextiva as a new alternative.,I remember Nextiva having a very detailed and supportive staff over the phone to address any questions or comments. We would call and ask to do trials and the staff was always willing to help. Easy transfer - we did not need to purchase new phones to have Nextiva as a VoIP provider. The online site to manage the phone systems were very easy to use and had user friendly interfaces.,I recently went on the website and need clearer directions to what solutions I need from Nextiva.,6,Better customer service with customers and potential customers. Internal staff happiness, especially the sales team who use the phone more than any other department. Staff efficiency and productivity in managing the VoIP systems.,,6
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Nextiva
8 Ratings
Score 8.7 out of 101
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Nextiva Reviews

Nextiva
8 Ratings
Score 8.7 out of 101
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Heather Neisen profile photo
September 18, 2017

Nextiva Review: "Great VoIP services for a small, mobile company"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We are a small consulting firm who used the phone services provided by a co-working office. When we stopped using that office, we needed to have our own dedicated phone provider. We all work remotely and travel frequently, so we needed a reliable solution that worked on-the-go.
  • Allows you to personalize your auto-attendant.
  • Allows call-forwarding to personal cell phones if desired.
  • Great customer service for any hiccups encountered.
  • I would love to see more analytics about how I am using the tool delivered to my inbox weekly. Currently, I have to log in to see stats and dig through links to find what I am looking for. Not a dire necessity, but would like to see that.
  • Sometimes where to upload audio files (like for the call attendant) are confusing - I had to contact customer support each time I wanted to do this and it's still something I'd have to call them about again.
It's been a great tool at a good price for our small team. We do not need many features and we really do not have any complex situations to navigate. Never have had any technical issues, pleased with the service. Always get a quick answer from their support team if I have a question, which I appreciate.
Read Heather Neisen's full review
Ann Marie Greco profile photo
July 08, 2015

"Nextiva Review of Nextiva"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Nextiva is our CCTV platform for Worldwide Corporate Security. It allows us to address a wide range of daily security issues from monitoring train and vehicle gates, monitoring the perimeter of company property, being able to recall video for incident review to investigations to criminal prosecution.
  • Nextiva works well with a wide variety of camera manufacturers for ease of integration.
  • It allows for easy review of video clips thru the Nextiva Review client.
  • Provides a comprehensive CCTV platform for companies with multiple sites in multiple countries.
  • Verint/Nextiva utilizes a integrator business model and if your integrator is poor to respond to your issues then it can be hard to get the support required on a day to day basis. It would be nice if there was a way to escalate issues above your integrator when response is poor.
  • Sometimes is it is difficult to find all the programming details as they may be in more then one view and if they do not match then you can be left scratching your head as to what might have been missed.
  • An easier way to drill down on technical issues.
I have not had the experience with other CCTV solutions to be able to adequately answer this question.
Read Ann Marie Greco's full review
No photo available
July 25, 2014

User Review: "Nextiva is worth the try!"

Score 6 out of 10
Vetted Review
Verified User
Review Source
Nextiva was used across the whole organization as a VOIP provider. The phone was accessible by external and internal constituents. We had issues of connectivity and the quality of sound from a previous provider was horrible. We researched and found Nextiva as a new alternative.
  • I remember Nextiva having a very detailed and supportive staff over the phone to address any questions or comments. We would call and ask to do trials and the staff was always willing to help.
  • Easy transfer - we did not need to purchase new phones to have Nextiva as a VoIP provider.
  • The online site to manage the phone systems were very easy to use and had user friendly interfaces.
  • I recently went on the website and need clearer directions to what solutions I need from Nextiva.
Questions to be asked during the selection procress: How helpful is Nextiva's support staff? Are they accessible 24 hours a day if the VoIP system goes down? Is there an alternative site to manage the phone lines, voice messages, and greeting systems?

I would recommend Nextiva as an alternative. We rarely came upon issues, and if we did, our VP of Operations was able to connect with the right people to fix the issues.
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About Nextiva

Nextiva is a is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
Categories:  VoIP

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