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Customizable Software: Reviewers appreciated that nGUVU is customizable and can be set up to work with company processes, rather than …
Overview
What is nGAGEMENT?
nGAGEMENT is an employee engagement platform focused on the contact center industry. Its objective is to improve intrinsic motivation, self-management and engagement by deploying game mechanics, recognition, and social media concepts. The cloud-based software enables agents to compete in friendly challenges...
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What is nGAGEMENT?
nGAGEMENT by nGUVU uses game mechanics, social media and interactive features, machine learning, and behavioral analytics to drive performance at the agent level. The vendor says their software motivates agents to achieve their objectives by immersing them in a fun game-like environment.…
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Product Demos
Dive Into The Agent Journey With nGAGEMENT
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Product Details
- About
- Integrations
- Tech Details
What is nGAGEMENT?
nGAGEMENT is an employee engagement platform focused on the contact center industry. Its objective is to improve intrinsic motivation, self-management and engagement by deploying game mechanics, recognition, and social media concepts. The cloud-based software enables agents to compete in friendly challenges with their colleagues, earn badges for their achievements and view rankings in a leaderboard based on more than 25 built-in KPIs (which can be substituted or supplemented by custom ones). Additionally, micro-contests can be created within teams using weighted KPIs that enable nGAGEMENT to track results automatically without human intervention.
The activity feed function of the program allows users to recognize other workers' accomplishments as well as offer peer-to-peer feedback. nGAGEMENT even provides insights into performance through advanced machine learning algorithms that allow for workforce optimization, monitoring attendance rates, tracking employee attrition rates as well as detecting fluctuations in team member performances over time. Overall, this platform delivers enhanced agent engagement which leads to employees who are better motivated and able to complete tasks while having fun competing with fellow employees.
nGAGEMENT Features
- Supported: Avatars
- Supported: Contest Module
- Supported: Sales Module
- Supported: Multi-team leaderboards
- Supported: Inter-agent Challenges
- Supported: Manager-to-Agent Sparks
- Supported: Agent Quizzes
- Supported: News Feed and Activity Center
- Supported: Integration with Genesys | ININ contact center systems
- Supported: Predictive Analytics
- Supported: Reporting
nGAGEMENT Screenshots
nGAGEMENT Integrations
nGAGEMENT Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | United States, Canada, U.K., Europe, South America |
| Supported Languages | English, French |
nGAGEMENT Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 35% |
| Enterprises (more than 500 employees) | 65% |
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Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Customizable Software: Reviewers appreciated that nGUVU is customizable and can be set up to work with company processes, rather than forcing companies to bend to the nGUVU process. Many users felt that this feature was a critical component of their positive experience.
Regular Introduction of New Features: Users thought that the regular introduction of new features and product enhancements kept the software fresh and up-to-date. Several reviewers praised developers for being skillful in getting access to data, which helped them stay ahead in performance review discussions.
Gamified Interface: The gamification aspect of nGAGEMENT was highly praised by several reviewers who found it engaging and fun. They loved the visual shortcuts and ability to launch inter-agent challenges, making it feel like a social interface for work-related updates. Some even found it more straightforward than typical gamified apps while still being a huge time-saver compared to other systems.
Limited Customization: Some users have expressed a desire for more customization options in nGAGEMENT. They feel that while the product is generally helpful, it would be even better if they could tailor it to their specific needs and preferences.
Setup Process Takes Time: According to some reviewers, the setup process for nGAGEMENT can be time-consuming. This is especially true for organizations with complex data structures. As a result, some users may find the initial implementation process frustrating.
Unpopular Quizzes: A few reviewers have mentioned that they do not enjoy the quizzes sent by their managers through nGAGEMENT. While these quizzes are meant to be fun and engaging, some users feel that they are repetitive or unnecessary. These individuals would like to see a reduction in quiz frequency or an improvement in quiz quality.