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High Customizability: Several users have praised NGNCloudComm for its highly customizable features that cater to the specific needs of …
Overview
What is NGNCloudComm?
NGNCloudComm is an omnichannel contact center software that offers a single system designed to include all the features, capabilities, and possibilities of an interwoven solution. It can natively handle inbound calls, outbound calls, email, text messaging, chat, social media communication,…
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What is NGNCloudComm?
NGNCloudComm is an omnichannel contact center software that offers a single system designed to include all the features, capabilities, and possibilities of an interwoven solution. It can natively handle inbound calls, outbound calls, email, text messaging, chat, social media communication,…
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is NGNCloudComm?
NGNCloudComm is an omnichannel contact center software that offers a single system designed to include all the features, capabilities, and possibilities of an interwoven solution. It can natively handle inbound calls, outbound calls, email, text messaging, chat, social media communication, etc., and all inbound communication channels – calls, email, text messages, chat, social media, etc are managed with multi-tier routing options (skill, last agent handled, account ownership, language, priority scoring, etc.).
For outbound calling and campaigns, NGNCloudComm includes predictive dialing capabilities, featuring real time lead list management with advanced sorting, filtering and multiple record selection or suppression, the ability to quickly add new campaigns as needed, or set abandon rates daily and on a per campaign basis and calculated based on a fix interval or an sliding windowframe.
For outbound calling and campaigns, NGNCloudComm includes predictive dialing capabilities, featuring real time lead list management with advanced sorting, filtering and multiple record selection or suppression, the ability to quickly add new campaigns as needed, or set abandon rates daily and on a per campaign basis and calculated based on a fix interval or an sliding windowframe.
NGNCloudComm Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
High Customizability: Several users have praised NGNCloudComm for its highly customizable features that cater to the specific needs of contact centers. This flexibility allows users to tailor the software according to their requirements, enhancing efficiency and productivity.
Outstanding Outbound Dialer: Many reviewers have highlighted the exceptional performance of NGNCloudComm's outbound dialer. Its predictive algorithm and legal compliance modes have been commended for optimizing call campaigns and ensuring adherence to regulations. Users appreciate the seamless integration between channels, making it easy to manage outbound communication effectively.
Excellent Customer Service: A common sentiment among users is the appreciation for NGNCloudComm's customer service. The support team has been described as quick in responding to inquiries and resolving any issues or concerns promptly. Users feel valued and well-supported by the team, which enhances their satisfaction with the overall experience using NGNCloudComm.
Challenging Initial Access: Some users have found it challenging to access certain features in NGNCloudComm initially, although they mentioned that once they were able to access what they needed, the software became simple to use going forward.
Limited Customization Options: One user recommended allowing Admin users to customize the data they want to pull, instead of relying on canned reports provided by NGNCloudComm. However, they did acknowledge that NGNCloudComm is responsive in making any necessary changes based on user feedback.
Occasional Freezing and Unresponsiveness: A few users reported that NGNCloudComm occasionally freezes and becomes unresponsive for a short period before returning to normal functionality. Although this issue was mentioned by only a few reviewers, it was still worth noting as an area of improvement.