Name: NGNInsights
Author: Grupo NGN

Customer Success Management Training

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Development

Academic Advising

Education

Board Management

Business Intelligence (BI)

Collaboration

Contract Management

Corporate Social Responsibility (CSR)

Desktop Publishing

Enhanced 911 (E911)

Environmental Health and Safety (EHS)

Manufacturing Execution

Project Portfolio Management

Enterprise

Accounting

Investor Relations

Merger and Acquisition

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Build Automation

Cloud Storage

Continuous Delivery

Converged Infrastructure

Data Center Cooling

Data Fabric

Fraud Detection

Integration Platform as a Service (iPaaS)

Managed File Transfer (MFT)

Mobile Device Management (MDM)

Network Behavior Analysis

Network Performance Monitoring

Threat Intelligence

Value-Added Resellers (VARs)

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Audio Editing

Content Management

Email Marketing

Gamification

Local Marketing

Marketing Automation

Press Release Management

Product Information Management (PIM)

Screen and Video Capture

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Quote to Cash

Sales Coaching

Sales

Cloud Infrastructure Entitlement Management

Security

Apparel

Chargeback Management

Dental

Financial Services CRM

ID Card

Internet of Medical Things

Nonprofit Fundraising

Oil and Gas

Vertical-Specific

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NGNInsights is a call agent performance management and gamification software tool, used to improve agents' and supervisors' performances. And it is designed to enable managers and agents to achieve continuous and uninterrupted feedback within their call center.  NGNInsights allows the agent to view their real-time performance in accordance with what is expected of them and illustrating at the same time areas of needed improvement.

Khorus is is an Employee Performance Management solution.  Some key features include At-a-Glance Business Performance, Predictive Measures, Goals and Status Updates, and Near-real-time Analytics.

Khorus

Performance Starter Pack

Feedback and Performance Suite

Engagement and Retention Add-on

Small Improvements

NGNInsights

Employee Performance Management is the process by which a manager or consultant examines and evaluates an employee's work behavior by comparing it with preset standards,  documents the results of the comparison, and uses the results to provide feedback to the employee to show where improvements are needed and why.

Beyond locating employees areas of potential improvement, employee performance management software might also include Leadership Management assessments or modules to help management locate potential leaders in the ranks and provide a promotion or learning path that sets the right expectations as employees grow in competence and rank, in preparation for assuming management responsibilities.

Employee Performance Management

Grupo NGN

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

Performance plans

Supervisors have ability to build individual performance plans including, goals, competencies, etc..

Plan weighting

Supervisors have ability to weight or prioritize individual elements of the performance plan.

Manager note taking

Ability for managers to insert ad-hoc notes about performance or evaluation process; supports continuous feedback.

Performance improvement plans

Supervisors can track disciplinary actions such as performance improvement plans.

Review status tracking

Supervisors can monitor and track review status completion with dashboard showing milestones and status.

Rater nominations

Supervisors can nominate additional employee raters for feedback.

Rater nomination workflow

Ability for nominated raters to accept or reject their nomination.

Review reminders

System can generate reminders to ensure review completion timeliness.

Workflow restrictions

Workflow restrictions ensure that employee can only see finalized official review once completed.

Review transfer

Ability of a manager to transfer a review to another manager.

Multiple review frequency

System supports multiple review types including annual, quarterly mid-year and anniversary reviews.

Reporting

Reporting capabilities provide dashboards, ad-hoc reports and custom reporting capabilities.

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

Corporate goal setting

Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.

Subordinate goal setting

Subordinate goal setting is the ability to define subordinate departmental or team goals in support of overall corporate goals.

Individual goal setting

Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.

Non-hierarchical goal setting

Ability to set goals outside of official reporting relationships.

Line-of sight-visibility

Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.

Performance tracking

Performance tracking allows managers to track individual progress against goals as a component of overall performance.

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Employee Performance Management Software

NGNInsights

Overview

What is NGNInsights?