Effective Communication Solution which Offers Excellent Predictive Data Analytics.
Best engagement platform and easy contacts management through the Nice Adaptive WFO capabilities. Reporting with this system is simple and …
NICE Adaptive WFO
NICE Adaptive WFO
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Peter Morgan
DevOps Engineer
IMS Internet Media Services (Marketing & Advertising, 501-1000 employees)
Veronica Derrick
Automation Engineer
Redd System (Information Technology & Services, 51-200 employees)Video Reviews
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Pricing
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What is NICE Adaptive WFO?
NICE Adaptive WFO (Worforce Optimization) is a suite of call center analytics and call center workforce management software from multinational NICE Systems headquartered in Israel.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Alternatives Pricing
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What is Five9?
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.
What is Talkdesk?
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
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Product Details
What is NICE Adaptive WFO?
NICE Adaptive WFO (Worforce Optimization) is a suite of call center analytics and call center workforce management software from multinational NICE Systems headquartered in Israel.
NICE Adaptive WFO Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
 (17)
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Best engagement platform and easy contacts management through the Nice Adaptive WFO capabilities. Reporting with this system is simple and the call history tracking ability is good and also the best documentation software. Implementing Nice Adaptive WFO and the tools configuration on the first time is easy and i like the ability of interaction and also customer services production.
- Powerful features.
- Easy implementation.
- Quick data reports collection.
- As a new user to configure the interface may not be simple.
- To collect insights across websites is a complex task.
- Learning the basic usability of the system it takes some time.
NICE Adaptive WFO is also an easy and powerful optimization tool to adapt to all its capabilities and also easy features customization during the initial stage on the platform usability. It has easy tools and the workforce management capability is unique and very helpful. NICE Adaptive WFO reporting features are stable and easy to manipulate and the project coordination and easy project data management and data analytical features on NICE Adaptive WFO are easy and effective capabilities.
- Great system and easy for project workflow management.
- The optimization through NICE Adaptive WFO tools is amazing and excellent.
- The best and beneficial reports creation software.
- Only when getting started with the product.
- Different project workflow management to new people.
- Analytics creation for different project data.
July 19, 2021
NICE One
NICE Adaptive WFO is being used in our organization in a way that we can manage our time and check our schedules. NICE Adaptive WFO give us a lot of options we can also check if there are voluntary time off scheduled. We can also apply for a voluntary time off using nice. Also we can check our schedule for the whole month.
- Schedule Monitor
- Request time off
- Request leave
- Schedule bidding
- Schedule bidding is hard to use. Sometimes it doesn't show up
- Leave bidding
- Same as Schedule bidding it is hard to use. Sometimes it doesn't show up
- Stats monitoring
- It is not realtime
January 16, 2019
I have trusted NICE Workforce Optimization for over a decade. Solid system, nearly no downtime, keeps productivity high!
NICE Workforce Optimization helped me to schedule resources at the right time of day, make decisions on the best time of year to hire, track agent performance, and budget for business activities. I have used it in Customer Service, Sales, and Emergency Dispatch call center functions.
- Interval call volume forecasting.
- Agent schedule adherence.
- Agent scheduling (in my opinion - the strongest feature for its flexibility and ease of use).
- Agent self-service options.
- Long term forecasting functionality.
- The user interface requires more steps than competitors. While the end results are quality, it can take time to get there.
- Lack of clearly demonstrated forecasting designed specifically for non-phone contact types.