Brand Embassy (discontinued)

Though the strengths I listed in the prior question are really hopeful, the negatives outweigh the positives so much that at this time I could not in good conscience recommend this product. I really hope those issues improve - if they do, this would be a really strong tool for a customer service-based company like ours. Particularly one with so many people working remotely. For now, I'm honestly thankful I was able to take a different position here in which I never plan to touch NICE again.

Like that it provides more ways for the customer to get a hold of us, it important that we use omnichannel to push the envelope when it comes to keeping connected to the customer. It's important to drive the success of the company.

It is great for firms that want to make customer communication easier and reduce time on the phone for agents. However, firms who are smaller and do not have heavy volume may be okay with just having a phone system and not utilize the additional features provided by Brand Embassy/CXone.

Brand Embassy is excellent for brands that utilize a great influx of traffic, though even smaller channels will surely see a ton of improved feedback by using the platform. Having the ability to approach each audience differently yet organize the results and responses together, with the option for comparison and having the report issued separately or together is a great deal better than to have to do the manual work yourself (not to mention it is not going to be as insightful nor precise).

If you need to manage more profiles on different social networks or if you have profiles with many fans/followers, you should definitely try a tool such as for example Brand Embassy.

Brand Embassy is a perfect tool for anyone who wants to communicate with customers not only on social media, but also on forums and other discussions. It is also great for those who want to get to know their customers more. Brand Embassy enables you to create conversation history and add notes to specific customers so you don't have to use any other tool to remember what you have been discussing with a single user. We would definitely suggest Brand Embassy for those who want to know what people think about their products and what discussions you can find about those products on the internet. We also find notifications on any post with high engagement very useful, because we can react right away. And that is what matters on social media. Brand Embassy is great for corporate companies with a big volume of mentions and activity on social media. But I believe that even medium businesses will find it useful.

Telenor Serbia has been working with Brand Embassy for two years, so we’ve seen that they are open-minded, digital oriented and social media addicted, as are we :)

If you are in close contact with your community/customer base and deal with questions from different sources like Facebook, Twitter, YouTube etc., Brand Embassy will save your time and thus money!

If you take care of one Facebook page, you probably don't need such a robust tool.

I believe that the Brand Embassy is something everyone can use. The team is very good about listening to your needs and always tries to incorporate it into the newest version.

It's well built to support a team of professionals maintaining many channels.

I believe that the Brand Embassy platform is well developed to suit many companies and also they are able and willing to incorporate client requirements!