Name: Nice.Chat
Price: 17 USD
Rating: 6 (1 reviews)
Author: World Tech

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Text Editors

Development

Business Intelligence (BI)

Business Process Management (BPM)

Collaboration

Enterprise Asset Management

Facility Management

PDF Editors

Enterprise

Accounting

Anti-Money Laundering (AML)

Cryptocurrency Wallets

Financial Risk Management

Hedge Fund

Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

3D Printers

Application Virtualization

Change Management

Cloud Storage

Complex Event Processing

Component Content Management

Data Governance

Data Pipeline

Density-Optimized Servers

Disk Based Backup

Fraud Detection

IT Professional Services

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Managed File Transfer (MFT)

Metadata Management

Network Performance Monitoring

OpenStack Cloud

Product Implementation Services

Test Management

Vulnerability Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Channel Management

Content Management

Contest Management

Email Marketing

Marketing Automation

Personalization Engines

Product Management

Referral Marketing

Search Marketing Intelligence

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Sales Forecasting

Sales

Certificate Lifecycle Management

Security

Car Rental

Catering

Construction Accounting

Multiple Listing Service (MLS)

Online Fax

Vertical-Specific

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Nice.Chat is a live chat software designed to enhance sales and customer service through real-time engagement with website visitors. According to the vendor, Nice.Chat caters to businesses of all sizes, from small startups to large enterprises, and is commonly used by e-commerce businesses, retail companies, SaaS companies, financial services, and the travel and hospitality industry.

## Key Features

**Control the Funnel**: According to the vendor, Nice.Chat offers lead generation and sales conversion features to help businesses leverage real-time sales and improve the return on investment of their organic and paid traffic.

**Engage**: Nice.Chat provides eye-catching prompts and triggered chats to proactively engage website visitors and gain insights into their needs and interests. According to the vendor, businesses can also view visitor profiles to understand potential customer needs and interests.

**Converse**: Nice.Chat offers a robust set of chat tools for effective and efficient customer service. The vendor claims that features like screen tracking, helping pointers, and customizable forms can boost selling power.

**Sell**: According to the vendor, Nice.Chat allows businesses to suggest products to customers via chat, facilitating the buying process. The software also seamlessly integrates the checkout process into the chat interface to increase sales.

**Care**: Nice.Chat enables businesses to collect feedback from customers to improve their service and convert one-time buyers into loyal customers. The vendor states that businesses can utilize customer data stored in Nice.Chat to provide personalized and satisfying experiences.

**Clear and Simple for Customers**: Nice.Chat provides a stylish, compact, and simple chat widget that seamlessly integrates into any website, according to the vendor.

**Powerful and Intuitive for Agents**: The vendor claims that Nice.Chat offers all the necessary tools for effective chatting, easily accessible to agents, saving time and maximizing efficiency.

**Visitors Tracking**: Nice.Chat allows businesses to gather extended information about website visitors to create buyer profiles. The vendor states that businesses can track and highlight visitors' screens to assist confused visitors and provide targeted assistance.

**E-commerce Tools**: According to the vendor, Nice.Chat enables businesses to import products and sell them directly through the chat interface. The software also synchronizes product data for consistency in business processes.

**Customization**: Nice.Chat offers customization options to match the chat widget's appearance with the website's design and branding. The vendor claims that businesses can personalize the chat experience using language, avatars, greetings, and forms constructor.

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Nice.Chat

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

World Tech

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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Nice.Chat

Overview

What is Nice.Chat?