Starting at $71 per month per user
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What is NICE CXone Mpower?
NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.
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How NICE CXone Mpower Differs From Its Competitors
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Pricing
CXone Mpower Digital Agent
$71
Cloud
per month per user
CXone Mpower Voice Agent
$94
Cloud
per month per user
CXone Mpower Omnichannel Agent
$110
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.nice.com/websites/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $71 per month per user
Product Demos
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www.nice.com
Features
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Product Details
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- Downloadables
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What is NICE CXone Mpower?
NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement.
With CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.
With CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.
Key Features
Omnichannel Routing
Automatic Call Distribution (ACD)
Interactive Voice Response (IVR)
Digital Interaction Channels
Predictive Dialer
Analytics
Interaction Analytics
Knowledge Management
Reporting
Customer Surveys
Workforce Optimization
Workforce Management
Quality Management
Quality Management Analytics
Performance Management
Proactive Engagement
Recording
Automation & AI
Workforce Intelligence
Open Cloud Foundation
CRM Integrations
UCaaS Integration
DEVone Ecosystem
RESTful APIs
Voice as a Service
FedRAMP Authorized
NICE CXone Mpower Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
NICE CXone Mpower Screenshots
NICE CXone Mpower Videos
Discover NICE CXone Mpower
Watch NICE CXone Mpower Demo
NICE CXone Mpower Integrations
NICE CXone Mpower Competitors
NICE CXone Mpower Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Mac |
Mobile Application | Apple iOS, Android |
Supported Countries | North America, Latin America, Asia, Australia/New Zealand, UK & Ireland, Europe, Middle East, Africa |
Supported Languages | Bulgarian, Chinese Simplified, Chinese Traditional, Croatian, Czech, Danish, Dutch, English, Egyptian Arabic, French, German, Greek, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Saudi Arabic, Spanish, Swedish, Thai |
NICE CXone Mpower Downloadables
Frequently Asked Questions
NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.
NICE CXone Mpower starts at $71.
Reviewers rate Interactive voice response highest, with a score of 9.6.
The most common users of NICE CXone Mpower are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 583)
Great tools for Better Decisions
Rating: 10 out of 10
January 06, 2025
JP
Vetted Review
Verified User
2 years of experience
- Positive impact that scheduling is more efficient. Less overscheduling
- Real time reporting allows us to make decisions faster
- QA management helps us identify areas of performance improvement
Looking for an ALL IN ONE Contact Center Solution... NICE CXone is your ANSWER
Rating: 10 out of 10
December 17, 2024
TH
Vetted Review
Verified User
6 years of experience
- NICE CXone has allowed us the ability to, on specific teams, not have to back fill positions due to attrition.
- NICE CXone has provided us insight into data metrics that we did not have before.
- NICE CXone provides us with visibility into the productivity of our offshore agents which we did NOT have prior to our partnership.
NICE CXone-From a healthcare point of view/usage.
Rating: 10 out of 10
October 15, 2024
AW
Vetted Review
Verified User
4 years of experience
- I do not have access to that part of NICE CXone.
NICE CXONE REVIEW.
Rating: 9 out of 10
January 30, 2025
LR
Vetted Review
Verified User
2 years of experience
- Connectivity issues causes angry customers.
- Customers are happy to connect with agents through nice cxone.
- It is very useful for my business objectives as we use it daily to connect with customers.
Thanks for being a NICE partner and offering a great platform!
Rating: 10 out of 10
January 29, 2025
KJ
Vetted Review
Verified User
5 years of experience
- Positive
- Positive
- Positive