Starting at $71 per month per user
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What is NICE CXone Mpower?
NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.
Learn from top reviewers
Pricing
CXone Mpower Digital Agent
$71
Cloud
per month per user
CXone Mpower Voice Agent
$94
Cloud
per month per user
CXone Mpower Omnichannel Agent
$110
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.nice.com/websites/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $71 per month per user
Product Demos
NICE | Show Me the Demo
www.nice.com
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is NICE CXone Mpower?
NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement.
With CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.
With CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.
Key Features
Omnichannel Routing
Automatic Call Distribution (ACD)
Interactive Voice Response (IVR)
Digital Interaction Channels
Predictive Dialer
Analytics
Interaction Analytics
Knowledge Management
Reporting
Customer Surveys
Workforce Optimization
Workforce Management
Quality Management
Quality Management Analytics
Performance Management
Proactive Engagement
Recording
Automation & AI
Workforce Intelligence
Open Cloud Foundation
CRM Integrations
UCaaS Integration
DEVone Ecosystem
RESTful APIs
Voice as a Service
FedRAMP Authorized
NICE CXone Mpower Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
NICE CXone Mpower Screenshots
NICE CXone Mpower Videos
Discover NICE CXone Mpower
Watch NICE CXone Mpower Demo
NICE CXone Mpower Integrations
NICE CXone Mpower Competitors
NICE CXone Mpower Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Mac |
Mobile Application | Apple iOS, Android |
Supported Countries | North America, Latin America, Asia, Australia/New Zealand, UK & Ireland, Europe, Middle East, Africa |
Supported Languages | Bulgarian, Chinese Simplified, Chinese Traditional, Croatian, Czech, Danish, Dutch, English, Egyptian Arabic, French, German, Greek, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Saudi Arabic, Spanish, Swedish, Thai |
NICE CXone Mpower Downloadables
Frequently Asked Questions
NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.
NICE CXone Mpower starts at $71.
Reviewers rate Interactive voice response highest, with a score of 9.7.
The most common users of NICE CXone Mpower are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 588)
Rating: 10 out of 10
January 06, 2025
JP
Vetted Review
Verified User
2 years of experience
Yes
I cannot recall the product we had previously but last year we upgraded to CXOne which has saved us a lot of time as well as helped us make better decisions.
Looking for an ALL IN ONE Contact Center Solution... NICE CXone is your ANSWER
Rating: 10 out of 10
December 17, 2024
TH
Vetted Review
Verified User
6 years of experience
Yes
- Outlook - No reporting
- SCHEDULING SPREADSHEETS
- Cumbersome and time consuming - So we implemented WFM.
- When we moved from on prem to cloud, we also migrated over to RingCentral who introduced us to NICE CXone. We have since pulled calls out of RingCentral and are now answering them in the NICE CXone platform.
- Ask Nicely - Now using the FM tool. Far better reporting!!!
- SCHEDULING SPREADSHEETS
- Cumbersome and time consuming - So we implemented WFM.
- When we moved from on prem to cloud, we also migrated over to RingCentral who introduced us to NICE CXone. We have since pulled calls out of RingCentral and are now answering them in the NICE CXone platform.
- Ask Nicely - Now using the FM tool. Far better reporting!!!
NICE CXone-From a healthcare point of view/usage.
Rating: 10 out of 10
October 15, 2024
AW
Vetted Review
Verified User
4 years of experience
NICE CXONE REVIEW.
Rating: 9 out of 10
January 30, 2025
LR
Vetted Review
Verified User
2 years of experience
Not Sure
Thanks for being a NICE partner and offering a great platform!
Rating: 10 out of 10
January 29, 2025
KJ
Vetted Review
Verified User
5 years of experience
Yes
AVAYA suite