Nimble

Nimble

Customer Verified
About TrustRadius Scoring
Score 8.7 out of 100
Nimble

Overview

Recent Reviews

Nimble Who?

1 out of 10
February 20, 2021
Nimble was our main CRM program for a couple of years. We used it to keep track of client addresses for mobile techs, as well as to …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2018

Popular Features

View all 31 features

Integration with email client (e.g., Outlook or Gmail) (29)

8.8
88%

Customer data management / contact management (29)

8.7
87%

Task management (29)

8.6
86%

Custom fields (29)

8.6
86%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Business

$19.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $15 per month

Features Scorecard

Sales Force Automation

8.6
86%

Customer Service & Support

8.7
87%

Marketing Automation

8.6
86%

CRM Project Management

8.5
85%

CRM Reporting & Analytics

8.5
85%

Customization

8.4
84%

Security

8.8
88%

Social CRM

8.4
84%

Integrations with 3rd-party Software

8.3
83%

Platform

8.0
80%

Product Details

What is Nimble?

Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.

Nimble Competitors

Nimble Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Frequently Asked Questions

What is Nimble?

Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.

How much does Nimble cost?

Nimble starts at $15.

What are Nimble's top competitors?

Hearsay Social are common alternatives for Nimble.

What is Nimble's best feature?

Reviewers rate Single sign-on capability highest, with a score of 9.1.

Who uses Nimble?

The most common users of Nimble are from Small Businesses (1-50 employees) and the Marketing & Advertising industry.

Reviews and Ratings

 (95)

Ratings

Reviews

(1-25 of 33)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
Managing recalls via lists and using tags is good, I like the messages being tracked and emails are uploaded into Nimble automatically. We set up call lists for cold and warm leads and you can rate clients in different ways. The unsubscribe system is really good.
Aononna Tazin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Nimble is an effective CRM for our business. It is ideal for our clients and employee management. Most notably, it supports the development of business relationships and the tracking of prospects to maintain control. Nimble has a central repository that stores all contact information on our phones and desktops. With this tool, we can manage our leads and clients' data. The dashboard has all the information we have to make confident business choices. It has a strong foundation. Choosing it is wise.
Brandon Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Nimble is a great platform and I would highly recommend it. It is especially useful and well suited for developing new contacts and tracking them to keep their prospecting status in check. Even though Nimble is a brilliant and very well thought out platform still I personally think that Nimble is more suited for organizations that are medium and large-sized.
Paul Christophle | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Nimble is one of the best platforms for businesses when it comes to managing contacts and information from different contacts. It has a great dashboard, a fast and amazing UI which helps me and my business a lot in different operations. I would recommend Nimble to other businesses as well to incorporate this in their ecosystem and be a part of this production team.
Score 9 out of 10
Vetted Review
Verified User
Review Source
This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.
Score 9 out of 10
Vetted Review
Verified User
Review Source
My team and I are of the viewpoint that Nimble is a perfect solution for all sizes of companies. Whether large or small, it has the capability to manage customer relations efficiently. It enabled us to generate positive results and, as far as its customer service is concerned, that is another plus point of Nimble.
Margaret turner | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
[Nimble] has been the best platform for us to manage contacts and information from the contacts. Great dashboard, fast UI, and complete package with all features helping us a lot. I would definitely recommend this software to other businesses to have this in their ecosystem to be more productive.
Score 10 out of 10
Vetted Review
Verified User
Review Source
From the beginning, Nimble has been the program that works best. It allows us to keep in touch with our business customers, which is very important for the growth of our business. I suggest you try it. It is highly recommended to use for general contact management and cover social media marketing. It also offers free video tutorials to facilitate learning.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Positives / Suitability:
- Good integration with most SaaS platforms
- Easy to use GUI with enriched media support for social media apps
- Well defined data segregation & thereby customer interactions
- For additional cost with 3rd party apps being integrated did, security framework can be controlled & made more secure

Cons / Challenges:
- Pricing model
- Campaign definitions need extensive training for end users
Maria Wiley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Due to the good quality that maintains its integration to social selling platforms, such as hootsuite, it is very feasible to schedule some ad campaigns for social networks starting from there, so that these in the end are executed automatically, and maintain the sales format that we use in Nimble. Since Nimble allows to aggregate a total amount of 3,000 contacts to work with, it is useful to develop marketing operations, since using only a previous database it is possible to create and organize large marketing operations. Because Nimble also has its own calendar system, which can be monitored from the main section of the platform, it is useful in scheduling events and important dates that require more attention from salespeople.
February 20, 2021

Nimble Who?

Score 1 out of 10
Vetted Review
Reseller
Review Source
Nimble is well suited for people who just want what's there and nothing more. If you are a business that has a low volume of contacts and don't need to customize this service, you will do fine with Nimble.
Steve Slaughter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
Easy, quick, live in one tab experience for anyone in a customer facing role that needs to build and develop relationships. Also for those doing research on contacts/companies, it's very great there too.
Zach Yokum | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Nimble is suited for a small business that has a relatively small client base. However, as a company begins to grow, it may become apparent that Nimble does not scale well, especially when it comes to integrating seamlessly into other industry standard programs (QuickBooks, Trello, Proposify, etc.). Nevertheless, instead of taking the quantum leap into Salesforce, Nimble does serve as a great cost-effective alternative interim step for smaller businesses that still want a strong CRM.
February 12, 2021

Nimble worked for us!

Michael Haberkern | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I am not an HPE person, but I can see why they bought out Nimble. I think they have a better interface than DELL EMC Compellent. They are an enterprise appliance, but I dont think I would have them if we were lets say 5x larger company. Then you would need something like EMC datadomain
Score 7 out of 10
Vetted Review
Verified User
Review Source
It's the best CRM app, it is helping me to track meetings, agendas and to do lists. It automatically updates the contacts from my mail so I can easily access anyone who contacted me. It is a time saver and anyone can use it easily.
Adam Farrell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The strength of Nimble is in the ability to update the contacts by information from various social media platforms. The addition of the CRM is a welcome bonus, but not the central feature. The best use case, in my opinion, is to use Nimble to gather the data about prospects and integrate it with the more capable CRM tools.
Ross Keating | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
Nimble is well suited for businesses with up 50 employees wanting to ensure that their users can see all contact with a person in the database, whether they are using a desktop, notebook or mobile device. This helps to build better relationships with contacts and answer questions.
Nimble is easy to integrate with 150+ apps due to PieSync being its native 2-way sync integration tool. This reduces duplication of data and saves time in its management. It also helps with businesses looking to integrate with tools like Xero or Quickbooks accounting, and with marketing automation tools like 366 Degrees and Mailchimp.
It's perhaps not ideal for businesses wanting to segregate data between divisions or business units. However, this can be managed by taking subscriptions under different business units and the addition of staff subscriptions.
Russ Johns | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
I recommend the platform based on the number of people that are using social media and the need to create simple processes to get started. This is a basic solution that can grow with the user. I am using nimble in 3 companies that I have and it solves about 80% of the CRM functionality that I need. I still have to use several other platforms for projects and communication and I would like to see a better feature set for the Nimble API for data exchange.

Nimble is easier to get started than a full implementation of Salesforce. It's a decent product for the small business owner to track their clients and prospects. Deals could have a bit of enhancement. I'm sure that is will happen.
David Lisauskas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Very well suited for creating new contacts and tracking them through the prospecting / opportunity process. It is powerful for me to keep in touch with clients and prospects either by emails, group messages, and/or social media engagement. The one thing it does not do well for me is tracking on individual emails.
I do feel that Nimble is well suited for many different small business sizes.
Renea Hanks | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Nimble is perfect for connecting, creating an opportunity, following that opportunity to put easily into a sales pipeline that is easily understood and a clean interface so it is easy to train new people how to use it. It is especially amazing when hiring people that are very well versed in social media. They will understand it. It will make it much easier to turn your employees' communication of social media into a sales pipeline naturally. It helps you to stop the boring script and be more natural and genuine explaining the benefits of your products and services. Where it would be less appropriate is using it as a tool to gather information on debtors to your company.
Chuck Royer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
The ease of integration to my Google Calendar, using PieSync to push a new contact entered into Nimble to Constant Contact or vice-versa or from Nimble into QuickBooks Online or vice-versa is the best time-saving integration possible, and using my IMAP Email account within Nimble are only a few of the tremendous application design features. Having all of these tools (and much more) interacting and usable within Nimble permits me to stay in one program to do 85% of my daily work. The Customer Support team is excellent and fully capable of handling high priority issues promptly and for listening to the users for feedback and new ideas.

The fact that Nimble can also be used within other well-used CRM applications such as Salesforce, Infusionsoft, and many others makes Nimble that much more of an asset. This permits the user to have integrated access to social media interactions to better build relationships that make for lasting opportunities for business growth.