Nimble

Nimble

Customer Verified
About TrustRadius Scoring
Score 8.7 out of 100
Nimble

Overview

Recent Reviews

Nimble Who?

1 out of 10
February 20, 2021
Nimble was our main CRM program for a couple of years. We used it to keep track of client addresses for mobile techs, as well as to …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2018

Popular Features

View all 31 features

Integration with email client (e.g., Outlook or Gmail) (29)

8.8
88%

Customer data management / contact management (29)

8.7
87%

Task management (29)

8.6
86%

Custom fields (29)

8.6
86%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Business

$19.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $15 per month

Features Scorecard

Sales Force Automation

8.6
86%

Customer Service & Support

8.7
87%

Marketing Automation

8.6
86%

CRM Project Management

8.5
85%

CRM Reporting & Analytics

8.5
85%

Customization

8.4
84%

Security

8.8
88%

Social CRM

8.4
84%

Integrations with 3rd-party Software

8.3
83%

Platform

8.0
80%

Product Details

What is Nimble?

Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.

Nimble Competitors

Nimble Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Frequently Asked Questions

What is Nimble?

Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.

How much does Nimble cost?

Nimble starts at $15.

What are Nimble's top competitors?

Hearsay Social are common alternatives for Nimble.

What is Nimble's best feature?

Reviewers rate Single sign-on capability highest, with a score of 9.1.

Who uses Nimble?

The most common users of Nimble are from Small Businesses (1-50 employees) and the Marketing & Advertising industry.

Reviews and Ratings

 (95)

Ratings

Reviews

(1-25 of 32)
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Aononna Tazin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Nimble is the best CRM solution for mobile and web-based sales force automation. A user-friendly work makes it easy to find what we need. It helped us monitor the inputs and history of our clients. We have different requirements, and we believe we’ve tailored our experience to the specifics of what we are doing with Nimble. A single database keeps all of our social media and content marketing contacts organized. Interface: Easy to use, and it has many features, like email marketing and ad management, live chat, and much more. It has improved our business processes. Nimble connects with Microsoft 365/Google Workspace to track team activities and productivity. To import data from Gmail, Outlook, and other social sites, like Twitter and LinkedIn.
Brandon Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
No matter what business you own, customer satisfaction is always a top priority if you want to keep your business going because customers are the backbone of your business. Customer Relationship Management (CRM) Software is always designed to facilitate the busiest people in order to save their precious time. Nimble is a great platform because it's just the best ear to listen to. Nimble has a lot going on within the application. I am an old user of Nimble and it has always impressed me.
Paul Christophle | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Nimble is one of the best Customer Relationship Management (CRM) Software which is offering browser widget and mobile-based sales force automation for small and medium-sized enterprises. Nimble just easily populates all the customer profiles as well as interaction histories from all the contact lists. Nimble is also integrated with social listening in order to keep all customer profiles up to date. This aspect of Nimble allows all organizations to track which contacts are mentioning.
Score 9 out of 10
Vetted Review
Verified User
Review Source
This tool is helping us in managing our customer relationships. It is installed in our marketing department and it has so many features and gives us the flexibility to customize it according to our need. It gathers information related to our business clients and its integration is so helpful for us. And we can communicate with clients via emails too.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Nimble is being utilized in our company to manage our customer relations. It provides the profiles of our customers and helped us in highlighting the profiles of our loyal customers. It provides all the information related to our customers in a very organized and methodical manner. The customer service of Nimble is highly satisfying and they work and listen to their customers with much patience and help in resolving the issues faced by their clients. The customer service of Nimble is worth appreciating.
Margaret turner | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Nimble is one of the [best CRMs in] dealing in contact management for businesses. Providing the best quality management tools and features for individuals and teams. I have been using this software for a very long time and it helps me in every single step in managing the process of management very easily. The main feature that Nimble is offering is that they collect incredible information of my customers and contacts on social media.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Nimble is an excellent resource for keeping our email contacts in sync and simplifying some of the steps involved in manually collecting contact information. The integration with other email tools and the connection to our social networks help us keep an eye on our potential customers and improve our business relationship with them. Our marketing department uses it to find potential customer opportunities. We benefit from its stability and can promote our organization's marketing efficiently and effectively.

Score 8 out of 10
Vetted Review
Verified User
Review Source
As we went through a major redo of our digital footprint about 5 years ago, we were struggling with customer data consolidation and a single repository for all our customers contact information and at the same time use a unified platform to communicate with not just external clients and customers but also with internal users. The demarkation was the key and this product helped finding that balanced solution. We have this deployed for 4 business units covering strategic clients and internal user base.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We were able to capture customer information through customer follow-ups on social networks, the software responds quickly to the execution processes in specialized marketing projects. It is undoubtedly a great tool that influences the dynamics and development of strategies.
Sergey Gvozdetskiy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Nimble is a fantastic CRM tool; we have benefited as an organization because of its many goodies. Since its implementation, it has had a tremendous performance. Thanks to its many functions and tools, we have had no problems providing attention and answers to our customers without neglecting the other activities carried out in the organization. The CRM is fantastic; it is practically impossible to leave conversations and customer requests unanswered.
Score 10 out of 10
Vetted Review
Verified User
Review Source
[Nimble] has given a significant step in the company because we have been able to find a solid strategy to attract customers through social media marketing. This software is highly efficient to incentivize sales; the CRM functions have been helpful.
Maria Wiley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
This is one of the cloud-based tools with the most opportunities to offer an interactive service with customers in a short time. With how easy it is to use it to schedule landing pages, there are no problems finding new leads to deal with, or retake sales opportunities that are exercised periodically. Through Nimble all customer information that comes to our server is kept properly safeguarded, which we find to be one of its best features due to the amount of people that are added to our database on a weekly basis.
Jason Kerley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We think that Nimble is a crm that goes beyond the conventional, although it needs to improve a bit its facility to work with invoicing, which is ultimately necessary to be able to better review customer data. We think that by implementing Nimble's channel list configuration tools, you can have a much more professional access to customer contact.
February 20, 2021

Nimble Who?

Score 1 out of 10
Vetted Review
Reseller
Review Source
Nimble was our main CRM program for a couple of years. We used it to keep track of client addresses for mobile techs, as well as to monitor what the clients were calling in on and verify emails sent out for contract renewals.
Steve Slaughter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
Used by channel managers and sales people. Also resold through our channel partners to other end user organizations.
Zach Yokum | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Our small media production company uses Nimble as our CRM. We have a pool of about 1000 client contacts that we manage and keep up with. Our marketing, sales, and executive team all have accounts that allow us to track who is communicating with different buckets of clients. It helps us stay organized and intentional in how we communication with our client base and galvanizes our efforts to conduct promotions and nurture campaigns.
February 12, 2021

Nimble worked for us!

Michael Haberkern | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Nimble is being used as our primary and backup iSCSI SAN for the enterprise public safety and non-public safety departments. It has been in production since 2015. We have 2 CS3000 with 4 shelfs working with approximately 300tb of production data.
Score 7 out of 10
Vetted Review
Verified User
Review Source
In my company, it is used by the IT department, we are coordinating programs and events as well as communication with the clients. Its a major issue is searching contacts often fails. The mobile app is not worthy, but the desktop app is good
Adam Farrell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Nimble is our indispensable tool when it comes to outreach to potential customers via email or on social media. We get instant valuable information about our prospects from all social media platforms they are active on. This data helps us to start meaningful, targeted conversations with them as opposed to spammy looking messages the majority of marketers use. The CRM part makes sure that no conversation gets stale or any question is left unanswered.
Ross Keating | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
Nimble is my most used app outside of Word and Excel, and it saves me at least 30-60 minutes a day. Why? Because when I am in my office and not doing follow-up from client meetings, I am still somehow connecting with people.
For me, it solves the problem of where to find out about people, what I am doing with them, when and how I have been in contact with them, and about what. Nimble saves me time by being available wherever I want it, regardless of what I am doing on the web in any tab or even if I'm on my mobile. Nimble's Smart Browser app is what helps me save time.
Russ Johns | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use Nimble as a traditional CRM and also tracking out leads and deals. One of the best features we use is to have Nimble improve the quality of the data.

I have found this is to be OK for many applications. I would like to see the accuracy of the data improve and the number of integrations to increase.
David Lisauskas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I use Nimble to organize my customers, track sales and opportunities, and help in keeping in touch with my clients. The main business problem that it addresses for me is tracking customer contacts and tasks for current campaigns. My business is sole proprietor so it is used by myself (entire organization ;-) )
Renea Hanks | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Nimble first and most importantly to keep up with our connections from social media. It is being used specifically in the marketing and sales departments. We use it to look for opportunities.
The business problems Nimble addresses are many. To our organization, we have found the following problems Nimble provides the best solution for:
  • Connectivity to leads and customers. It connects everything! Well, almost. Connections, Calendars, Social Media.
  • Productive. It is effortless to connect all of our GSuite.
  • Data Segmentation.
Chuck Royer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
1) Eliminating wasted time manually entering critical information on all Social Media platforms that a potential customer lead can be set up to nurture a professional and appropriate sales opportunity or networking advocate.
2) Ease of uploading existing contacts from Twitter, Facebook Pages, LinkedIn and other Email programs into Nimble
3) Having pertinent and reliable reminders to engage with a contact within Nimble based on triggers I set up with my designated criteria so that no contact slips through the cracks without having appropriate contact with my company
4) Having the newly released Group Messaging tool to send out email messages that allow for personalization of content from fields within the contact record
5) Using the Nimble Mobile app to manage all my activities to engage with contacts on multiple mobile devices keep me in easy reach to call, write, post a comment on any social media site, or create tasks not to be forgotten