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Starting at $15 per month
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Overview

What is Nimble?

Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.

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Recent Reviews

TrustRadius Insights

Nimble has proven to be invaluable for businesses in managing contacts and improving customer relationships. Users have praised its …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Customer data management / contact management (29)
    9.5
    95%
  • Integration with email client (e.g., Outlook or Gmail) (29)
    9.4
    94%
  • Custom fields (29)
    9.0
    90%
  • Task management (29)
    8.5
    85%
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Pricing

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Business

$19.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $15 per month
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Product Demos

Nimble CRM Demo

YouTube
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

8.5
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

8.1
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.7
Avg 7.6

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8.2
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

8.9
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8.6
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

9.3
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

8.4
Avg 7.3

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

8.8
Avg 7.2

Platform

8.3
Avg 7.5
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Product Details

What is Nimble?

Nimble is presented as a simple CRM for small business teams using Microsoft 365 or Google Workspace. It combines a CRM, contact management, social media insights, sales intelligence, pipeline management, and marketing automation into a unified relationship management platform that delivers valuable company and contact insights.


Nimble Competitors

Nimble Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.

Nimble starts at $15.

Hearsay Social are common alternatives for Nimble.

Reviewers rate Customer data management / contact management highest, with a score of 9.5.

The most common users of Nimble are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(96)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Nimble has proven to be invaluable for businesses in managing contacts and improving customer relationships. Users have praised its ability to gather and customize information about clients to meet their specific needs. By integrating with other email tools and social networks, Nimble allows users to keep track of potential customer opportunities and enhance their marketing efforts. The software is widely used by marketing departments to identify prospects and foster better business relationships. Additionally, Nimble's stability and efficiency in managing customer interactions have allowed organizations to provide timely attention and support without neglecting other important activities. With its user-friendly interface and integration with popular platforms like Microsoft 365 and Google Workspace, Nimble has significantly improved business processes by organizing social media and content marketing contacts in a single database. Whether it's tracking leads, managing sales, or nurturing campaigns, Nimble provides a comprehensive CRM solution that meets the needs of small and medium-sized enterprises as well as individuals within organizations.

Valuable Email Marketing Tool: Users have found Nimble to be a valuable tool for email marketing, as it effectively organizes all client information and contacts in one centralized place. This feature has saved users time and allowed for better management of their marketing efforts.

Beneficial Reports: Reviewers highly appreciate Nimble's elaborate and beneficial reports that provide valuable insights for making informed decisions and improving marketing strategies. The availability of these reports is seen as a strength by users.

Efficient Task Management: Nimble's task management feature is highlighted by multiple reviewers as a strength. Users find it extremely helpful in properly managing projects and staying organized, which greatly contributes to their overall productivity.

Tricky and Confusing User Interface: Some users have found Nimble's user interface to be slightly tricky and confusing, particularly for those who are not familiar with it.

Limited Mobile App Functionality and Lack of Office 365 Integration: The pricing and costs of Nimble are not satisfactory for some users, especially due to the limited functionality of its mobile app and the lack of integration with Office 365.

Basic Sales Pipeline Feature in Need of Improvement: Users have expressed dissatisfaction with the sales pipeline feature of Nimble, considering it to be basic and in need of improvement.

Users often recommend Nimble for its affordability and suitability for small businesses with a limited budget. They appreciate the tutorial videos that aid in easy learning and highlight Nimble's ability to update contacts through social media platforms and emails, saving time and improving communication with customers. Users also emphasize the importance of integrating Nimble with social networks for effective contact management. Additionally, users recommend Nimble for its simplicity, great user experience, and comprehensive CRM functionality.

Attribute Ratings

Reviews

(1-19 of 19)
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Aononna Tazin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Nimble customer service is enjoyable. With great patience, they work tirelessly to help their customers. It was highly beneficial to employees to have access to remote support sessions. We decided to get in touch with them to learn more about any previously mentioned features. Because of this, Nimble has a strong foundation. I think it's a fantastic option.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The overall support this tool has provided to our organization is far beyond words. We can now make better relationships with our clients using its variety of features. Its email marketing and templates are very helpful for us. If I talk about its support team, then they are very helpful and quite humbly listens to their customer's trouble and try to resolve it.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We didn't have too many challenges with the initial use and customization. And given our use cases are very unique with lesser focus on volumes but more emphasis on quality and analytics, we had little to no issues with overall product support for the lines of business we are using this solution for.
Maria Wiley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
February 20, 2021

Nimble Who?

Score 1 out of 10
Vetted Review
ResellerIncentivized
Nimble support is basically non-existent. if you do you get hold of a customer support rep, they have canned responses and end with "Well I will mention this to the developers and see if we can add it to our roadmap."
Zach Yokum | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Nimble's support checks the boxes for when you encounter a problem. They are relatively friendly, have an acceptable response time, and even offer some offline features in case you are not able to contact support directly. However, it does lack the "personal touch" of a dedicated account representative or a more dedicated support team that comes with premium offerings of other similar services. Still - the current support is more than adequate for a small/medium size business' needs.
February 12, 2021

Nimble worked for us!

Michael Haberkern | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have had several tickets opened up automatically on our behalf. Nimble give you a tier 3 engineer from the get-go, so they usually resolve pretty fast. This is appreciated, because when stuff is down, the last thing you want is to have to start from step 1 again in troubleshooting.
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