Nimble

Nimble

Customer Verified
About TrustRadius Scoring
Score 8.7 out of 100
Nimble

Overview

Recent Reviews

Nimble Who?

1 out of 10
February 20, 2021
Nimble was our main CRM program for a couple of years. We used it to keep track of client addresses for mobile techs, as well as to …
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Reviewer Sentiment

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Positive ()
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Negative ()
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Awards

TrustRadius Award Top Rated 2018

Popular Features

View all 31 features

Integration with email client (e.g., Outlook or Gmail) (29)

8.8
88%

Customer data management / contact management (29)

8.7
87%

Task management (29)

8.6
86%

Custom fields (29)

8.6
86%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Business

$19.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $15 per month

Features Scorecard

Sales Force Automation

8.6
86%

Customer Service & Support

8.7
87%

Marketing Automation

8.6
86%

CRM Project Management

8.5
85%

CRM Reporting & Analytics

8.5
85%

Customization

8.4
84%

Security

8.8
88%

Social CRM

8.4
84%

Integrations with 3rd-party Software

8.3
83%

Platform

8.0
80%

Product Details

What is Nimble?

Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.

Nimble Competitors

Nimble Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Frequently Asked Questions

What is Nimble?

Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.

How much does Nimble cost?

Nimble starts at $15.

What are Nimble's top competitors?

Hearsay Social are common alternatives for Nimble.

What is Nimble's best feature?

Reviewers rate Single sign-on capability highest, with a score of 9.1.

Who uses Nimble?

The most common users of Nimble are from Small Businesses (1-50 employees) and the Marketing & Advertising industry.

Reviews and Ratings

 (95)

Ratings

Reviews

(1-19 of 19)
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Aononna Tazin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Nimble customer service is enjoyable. With great patience, they work tirelessly to help their customers. It was highly beneficial to employees to have access to remote support sessions. We decided to get in touch with them to learn more about any previously mentioned features. Because of this, Nimble has a strong foundation. I think it's a fantastic option.
Score 9 out of 10
Vetted Review
Verified User
Review Source
The overall support this tool has provided to our organization is far beyond words. We can now make better relationships with our clients using its variety of features. Its email marketing and templates are very helpful for us. If I talk about its support team, then they are very helpful and quite humbly listens to their customer's trouble and try to resolve it.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We didn't have too many challenges with the initial use and customization. And given our use cases are very unique with lesser focus on volumes but more emphasis on quality and analytics, we had little to no issues with overall product support for the lines of business we are using this solution for.
Maria Wiley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
February 20, 2021

Nimble Who?

Score 1 out of 10
Vetted Review
Reseller
Review Source
Nimble support is basically non-existent. if you do you get hold of a customer support rep, they have canned responses and end with "Well I will mention this to the developers and see if we can add it to our roadmap."
Steve Slaughter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
I've only dealt with support a handful of times in 4 years but each experience has been handled very well and they are helpful.
Zach Yokum | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Nimble's support checks the boxes for when you encounter a problem. They are relatively friendly, have an acceptable response time, and even offer some offline features in case you are not able to contact support directly. However, it does lack the "personal touch" of a dedicated account representative or a more dedicated support team that comes with premium offerings of other similar services. Still - the current support is more than adequate for a small/medium size business' needs.
February 12, 2021

Nimble worked for us!

Michael Haberkern | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have had several tickets opened up automatically on our behalf. Nimble give you a tier 3 engineer from the get-go, so they usually resolve pretty fast. This is appreciated, because when stuff is down, the last thing you want is to have to start from step 1 again in troubleshooting.