NinjaOne RMM, a higher level RMM
We use NinjaOne as our primary patch compliance software. With NinjaOne, we are able to set different policies based on the Device or VM. …
Overview
What is NinjaOne?
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.
Recent Reviews
How NinjaOne Differs From Its Competitors
Awards
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Popular Features
- Remote monitoring (30)9.494%
- Policy-based automation (32)9.292%
- Patch Management (31)9.292%
- Network device monitoring (30)7.878%
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What is NinjaOne?
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.
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- No setup fee
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- Free/Freemium Version
- Premium Consulting/Integration Services
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What is NinjaOne?
The NinjaOne (formerly NinjaRMM) platform reduces the time it takes for MSPs and IT professionals to perform the day-to-day work of managing and securing organization endpoints. Whether Windows, Mac, Linux-based, physical or virtual devices, this unified IT management solution provides a consolidated view into the health and status of all endpoints.
NinjaOne’s interface and unlimited onboarding support, enable customers to onboard in days, not weeks or months. Technicians are trained and productive in hours, able to proactively monitor, patch, secure, and remotely support end users faster.
NinjaOne includes extensive automation. Out-of-box platform policies coupled with a library of hundreds of provided scripts means virtually any action or alert response can be automated, saving hours of time every week and freeing technicians to tackle more strategic issues.
With NinjaOne, IT organizations can:
- Get insights at-a-glance: View the status of all endpoints and assess what needs immediate attention with a single view of all alerts, patch statuses, and quarantined threats.
- Provide fundamental security: NinjaOne empowers IT teams to secure endpoints with the fundamentals of cyber hygiene: Timely patching, endpoint hardening, anti-virus on every endpoint, consistent backups, and clear visibility into the health of every machine at all times.
- Improve end-user support: Keep end-users satisfied and ticket volumes to a minimum by detecting and remediating issues long before users experience problems.
- Increase technician-to-endpoint ratios: Automation capabilities enable staff to manage more endpoints per technician without compromising level of service.
- Complete tasks faster: NinjaOne is a cloud-native platform architected to be highly responsive. Tasks and scripts can be executed in seconds on any endpoint no matter where it’s located.
NinjaOne promises users:
Fast support: NinjaOne boasts a 98% CSAT score and less than one hour typical ticket response time.
Integrations with key tools: NinjaOne offers integrations with PSAs, EDR and security tools, notification platforms, remote access tools, and other commonly used solutions.
Onboarding: Month-to-month pricing and unlimited onboarding, training and support available at no additional cost makes it easier to move from an existing IT management solution.
Constant innovation: NinjaOne is built by its own engineers, not bolted on through acquisitions. Customers are invited to submit feature requests and those are weighed heavily when developing the platform roadmap – always available to view in the company website.
Community: The NinjaOne Dojo houses active forums, a customer script share with over 600 automation scripts, and hundreds of videos, articles, and webinars that provide support at all levels.
NinjaOne Features
Monitoring Tasks Features
- Supported: Remote monitoring
- Supported: Network device monitoring
- Supported: Activity Monitoring
Management Tasks Features
- Supported: Patch Management
- Supported: Policy-based automation
NinjaOne Screenshots
NinjaOne Videos
Simplifying IT operations with NinjaOne
NinjaRMM Remote Monitoring and Management / Endpoint Management Product Demo
NinjaOne Integrations
- TeamViewer
- Splashtop Remote Support edition
- Webroot Antivirus + Internet Security Complete (SecureAnywhere)
- Bitdefender GravityZone
- Accelo
- Datto Autotask PSA
- ConnectWise PSA
- CloudBlue PSA
- Promys Enterprise PSA
- SherpaDesk
- IT Glue
- Computicate PSA
- RepairShopr
- N-able Passportal
- Lifecycle Manager by ScalePad
- Slack
- Webroot Endpoint Protection
- HaloPSA
- BrightGauge
- ThreatDown, powered by Malwarebytes
- MSP360 Managed Backup
- ConnectWise ScreenConnect
- PagerDuty
- Arcserve OneXafe
- Arcserve SaaS Backup
- IT Portal
- IT Boost
- OpenDNS
- Narmada
- Hyper V
NinjaOne Competitors
- N-able N-sight RMM
- Datto SIRIS
- Kaseya VSA
- Veeam Data Platform
- Atera
- ConnectWise Automate
- Microsoft Intune
- Syncro
- ManageEngine Endpoint Central
- Pulseway
- Backblaze Business Backup
- CrashPlan
- Action1
- Barracuda RMM
- PDQ Deploy & Inventory
- Dragon RMM (ITarian / Comodo ONE)
- XEOX
- JumpCloud
- Ivanti Endpoint Security
- ConnectWise RMM
- Backupify
- Barracuda Backup
- MSP360 RMM
- ManageEngine Patch Manager Plus
- ManageEngine RMM Central
- Automox
- IT Glue
- Auvik
- PRTG Network Monitor
NinjaOne Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | North America, Europe, Oceania |
| Supported Languages | English, German, French, Spanish, Italian, Danish, Dutch, Norwegian, Polish, Swedish, Portuguese, Russian |
NinjaOne Downloadables
Frequently Asked Questions
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.
Reviewers rate Remote monitoring highest, with a score of 9.4.
The most common users of NinjaOne are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(93)Attribute Ratings
Reviews
(1-25 of 34)Companies can't remove reviews or game the system. Here's why
April 01, 2024
NinjaOne RMM, a higher level RMM
So far NinjaOne has been more stable to use vs the items listed above. It has been easier to setup and go. Easy to setup end user equipment with a quick setup file that an end user can run if you asked them to. The portal is quick to update and quick to allow you to start managing new devices.
March 29, 2024
NinjaOne is the number one RMM
NinjaOne has a much better web interface than Automate, in terms of both usability and function. The endpoint search function in NinjaOne is very good with results, and each endpoint agent page has a great overview of the endpoints health, NinjaOne event history, etc. The functionality of NinjaOne is also superior, from it's organisation of endpoints with an overarching organisation breaking down into locations, and the automation capabilities of NinjaOne.
March 29, 2024
NinjaOne Review
About 2 years ago we evaluated about a dozen similar utilities that are all aimed at managing and maintaining endpoint from several customers at the same time. At the end of the evaluation, NinjaOne was chosen based on several criteria specifically targeting the use case that we have found ourselves in with the hundreds of customers we are actively supporting today.
March 20, 2024
Absolute Favorite Tool for Managing All My Equipment
Score 10 out of 10
Vetted Review
Verified User
- PDQ Deploy & Inventory
Mainly used them to try and push out installs for NinjaOne. But NinjaOne has their own way of pushing out the installs through AD and it made my life so much easier getting this deployed.
March 20, 2024
Enjoying the Product So Far
Score 9 out of 10
Vetted Review
Verified User
NinjaOne offers the same feature set that the big players offer, for a fraction of the price. when looking at RMM solutions, there are several large companies out there that claim that they do everything well, but what we have found is that they often do many things, but not always well. We had a very low success rate with automated deployment using our MDM when using our previous RMM. NinjaOne just works.
NinjaOne feels like it is way beyond its competitors. Their UI is fantastic, with the exception of no Dark Mode. It is very responsive and easy to navigate. Also, NinjaOne bills monthly with no contract commitment. This makes it much more accessible to smaller and medium-sized businesses that might not want to sign a 3-5-year contract.
March 20, 2024
NinjaOne is awesome
The systems screen on NinjaOne is simpler and has more information. You can customize details/columns per technician. CMD, PowerShell, registry emulate the windows look and feel. Pulseway just gives you a big white page to type commands and it doesn’t respond as seamlessly. NinjaOne allows granular configuration of rolls for technicians. NinjaOne has multiple remote access options like TeamViewer, Splashtop and others. Pulseway only has their own remote access solution built in but its laggy and unstable.
NinjaOne does not have a remote deploy option included. Pulseway has this.
Pulseway’s MFA is more convenient. Pulseways mobile app edges out NinjaOne’s for the win. NinjaOne’s app has a dated look. Pulseway goes directly to all systems and immediately shows OS, status, uptime, and it gives you issues under the notification tab. One big drawback of the Pulseway app is notifications don’t automatically go away if the issue is solved. Pulseway’s third party patch management is much better. More software options, less confusing. Out of the box it works better.
For OS patch management, NinjaOne is a bit more granular, but Pulseway’s is just as good.
NinjaOne does not have a remote deploy option included. Pulseway has this.
Pulseway’s MFA is more convenient. Pulseways mobile app edges out NinjaOne’s for the win. NinjaOne’s app has a dated look. Pulseway goes directly to all systems and immediately shows OS, status, uptime, and it gives you issues under the notification tab. One big drawback of the Pulseway app is notifications don’t automatically go away if the issue is solved. Pulseway’s third party patch management is much better. More software options, less confusing. Out of the box it works better.
For OS patch management, NinjaOne is a bit more granular, but Pulseway’s is just as good.
March 19, 2024
NinjaOne - helps make remote management affordable!
NinjaOne has what it takes and is very cost effective for what it provides an IT team. We would not be able to do what we do without it.
Cost comparison wise, NinjaOne is the best option we found that has such a wide breadth of capabilities like it does.
Cost comparison wise, NinjaOne is the best option we found that has such a wide breadth of capabilities like it does.
February 15, 2024
Growing and Adapting with NinjaOne
Ninja does a few things better than Goverlan Reach, like the integrated ticketing. But honestly, Goverlan was much more user-friendly for everything else. N-able has a lot of features, but they're not easy to use, if you can even find them.
September 25, 2023
All in one IT solution for endpoint management.
NinjaOne has more overall features than these competitors bundled in their package. Both of these other products have separate add-ons that will accomplish the additional features that NinjaOne bundles in. While it seems that both may be slightly more powerful when it comes to the overall RMM software, NinjaOne has a much cleaner UI and makes it much easier to work in. NinjaOne also seems to always be growing and implementing solutions that customer ask for, without any additional up-charges. These competitors seem to have their finished product and additional add-ons like ticketing are completely separate offerings that are both separate charges and a completely different product all together.
NinjaOne is the easiest to deploy and most cost effective solution we could find.
September 25, 2023
Best RMM on the market with a great Roadmap
Ninja is much easier to use that anything I've worked with in the past. We selected Ninja because we felt the learning curve for the team would be the fastest, and the roadmap for the product shows its evolving quickly. Can't say that for many of the other platforms I've worked with in the past.
Great account management. Great Product overall.
Great account management. Great Product overall.
September 20, 2023
NinjaOne Is Beautifully Simple
NinjaOne isn't as versatile as N-able. NinjaOne doesn't have as many features or settings as N-able.
N-able is far more complex, which isn't always a good thing. For vary large-scale MSPs, it might be a better choice. However, for a small to medium-sized team, NinjaOne is an extremely powerful and beautifully simple choice.
N-able is far more complex, which isn't always a good thing. For vary large-scale MSPs, it might be a better choice. However, for a small to medium-sized team, NinjaOne is an extremely powerful and beautifully simple choice.
September 20, 2023
A Must-Have for MSPs and IT Teams
NinjaOne was cheaper and had a more robust platform. Other competitors didn't offer the same number of features or customer support.
March 22, 2023
Great RMM for Startups and Mature Companies
Hands down the performance and features of NinjaOne is what puts the in front of the pack. They are not perfect, no RMM is, but they are up at the top. Being able to quickly navigate the system, access computers, and deploy policies makes our team more effective and our clients able to get past their issues quicker.
March 21, 2023
Personal NinjaOne review after 6 months
Like all software you have certain features that you don't get in others, specific software like Zoho Assist give great remote access, probably better then Teamviwer (1 of NinjaOne's remote Access Solutions) however you have to have a contract and license for each one and the Teamviwer is rolled into NinjaOne so while it might be great to have everything, usually we are only using a limited feature set in which case Teamviewer is fine. Same with Trackit for ticketing - it has lots of features that we used to pay for but when we use only a fraction it makes sense to use the NinjaOne ticketing. So overall NinjaOne covers 90% of our needs under 1 umbrella for a reasonable cost.
March 20, 2023
NinjaOne cuts through the other RMMs!
NinjaOne blows Connectwise out of the water. You can take a college kid right out of school and put them in front of NinjaOne and they will have no issues at all. IT is that easy to use! Connectwise on the other hand uses an academy to get you trained and ready. Yeah if you need an academy, you are too hard.
March 20, 2023
NinjaOne - Best MDM for system management
Much easier to navigate and manage the network systems. Straight forward flow.
March 20, 2023
Ninja's are ready for a fight
Can't compare them as NinjaOne is able to work outside of just the domain networks
March 17, 2023
NinjaOne delivers seamless remote management
NinjaOne is more configurable then either options due to being so heavily reliant on scripting. Also much more economical option then the other two.
March 17, 2023
NinjaOne is a great RMM product for a great price.
Datto RMM is a good product. However, I feel through the evaluation process that it was easier for me to use NinjaOne. NinjaOne is also a more cost effective solution compared to Datto RMM. Both are very good products, however, cost and ease of use were the two main factors for me to consider in finally accepting NinjaOne as our RMM solution.
March 17, 2023
NinjaOne is a great option for SMB
- Lansweeper, SolarWinds Network Device Monitor, SolarWinds Network Performance Monitor (npm) and Power Admin PA Server Monitor
NinjaOne has the potential to replace all of the products that I was previously running. However, the information displayed in the NinjaOne console is not as intuitive and does take time to get used to. For example, one of my previous endpoint products could search one keyword, which would prompt a list of all endpoints that have that product installed. This is not the case with NinjaOne. However, the strength of NinjaOne is that it resides in the cloud and is easily accessible.
March 17, 2023
When you meet the best.
- Automox and SmartDeploy
two simple words, far superior.
September 24, 2021
NinjaRMM is my favorite RMM Platform that I have ever used. Look no further for the perfect RMM Platform.
Prior to switching to NinjaRMM, we ran it side-by-side with Kaseya VSA for about a year. Kaseya VSA does not even compare to NinjaRMM. Kaseya VSA feels very outdated in comparison. NinjaRMM is snappy and works well.