Formerly NinjaRMM

About TrustRadius Scoring
Score 9.4 out of 100


Recent Reviews

The best RMM for the money

10 out of 10
January 25, 2021
NinjaRMM is our Remote Monitoring and Management software that is installed on all of the assets that we cover as a Managed Service …
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NinjaRMM Review

10 out of 10
August 06, 2019
NinjaRMM is used across our organization. We use it to monitor and maintain our client's computers as well as our own.
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I like being a ninja

8 out of 10
June 21, 2019
Ninja allows our IT team to remotely manage all our workstations across the company. We have several remote workers spread out of the …
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per device per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

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Product Details

What is NinjaOne?

NinjaOne (formerly NinjaRMM) simplifies and automates the day-to-day work of managed service providers and IT professionals. NinjaOne is a unified IT operations solution that provides a single-pane-of-glass view into all endpoints and the tools needed to improve delivery.

The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one.

NinjaOne enables users to:

  • Get insights at-a-glance: See the status of all endpoints and know what needs immediate attention across the customer base with a single-pane-of-glass view.
  • Improve end-user support: Keep end-users happy and ticket volumes low by identifying and remediating issues before end users report them.
  • Do more with less: Easy-to-use remediation tools and powerful automation allows staff to spend less time on day-to-day remediation while achieving better results.
  • Complete tasks faster: Unlike legacy, on-premises solutions, Ninja is cloud native. Everything in Ninja can be done in fewer clicks with a quick, responsive UI, to complete tasks faster.
  • Focus on growth: Less time managing unhappy end-users and at the keyboard means spending more time on strategic initiatives that help the business grow.

Working with NinjaOne

  • Local support offered 24/5 to all partners
  • Unlimited training via a web-based community and technical account team
  • Pay-per-device with no contract and simple, transparent pricing

NinjaOne Features

  • Supported: Remote Control
  • Supported: Remote Interactive Command Line

NinjaOne Screenshots

NinjaRMM DashboardNinjaRMM Mobile AppNinjaRMM AutomationNinjaRMM Device DetailsNinjaRMM Network Monitoring - NetFlowNinjaRMM Virtual Machine Monitoring

NinjaOne Videos

NinjaRMM is Now NinjaOne
Simplify your IT operations with NinjaOne
NinjaRMM Remote Monitoring and Management / Endpoint Management Product Demo

NinjaOne Integrations

NinjaOne Competitors

NinjaOne Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesNorth America, Europe, Oceania
Supported LanguagesEnglish, Spanish, German, Frensh


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Frequently Asked Questions

What is NinjaOne?

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

What is NinjaOne's best feature?

Reviewers rate Support Rating highest, with a score of 9.7.

Who uses NinjaOne?

The most common users of NinjaOne are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews and Ratings




(1-10 of 10)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
Prior to switching to NinjaRMM, we ran it side-by-side with Kaseya VSA for about a year. Kaseya VSA does not even compare to NinjaRMM. Kaseya VSA feels very outdated in comparison. NinjaRMM is snappy and works well.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Atera uses a pay by technician model but can't do half as much as Ninja. We still employ one Atera user to monitor some of our old clients that don't pay for monitoring. The UI of Atera is also amazing. Other RMMs could learn from them. We will stick with Ninja for the foreseeable future.
Score 10 out of 10
Vetted Review
Verified User
Review Source
NinjaRMM was easier to work with, better on price, and had less complicated software. Install was simple and use is a breeze. All the other vendors cost more and didn't have everything I wanted all in one place. Also, I like to support local companies when possible or at least work with companies in the same time zone, which they are both.
Paul Li | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
NinjaRMM is much better than other competitors we've used before called Kaseya. Usually those competitors only provide device monitoring features without a way to defend against virus attacks. NinjaRMM comes with antivirus protection called Vipre. Vipre provides protection both on workstations as well as your network servers. There's no need to purchase additional virus protection programs.
Jon Quincy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We felt that NinjaRMM gave us the best "bang for the buck" with the ability to remote control and included antivirus that was centrally managed and monitored on the cloud without needing any additional in house servers. NinjaRMM is very easy to use and the web interface is very fast and easy to get around.
Steve Ricketts | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
We are currently in the middle of a migration from NinjaRMM to DattoRMM. We felt that DattoRMM provides more granular control over policies, better patch management and better device monitoring (Specifically Network/storage devices via custom SNMP). As I mentioned before in my review, NinjaRMM is a good product, a very viable RMM solution, however we felt that it no longer met the needs for our company. I would recommend NinjaRMM to anyone but as with any RMM it's important that you really analyze the features that are going to be fundamentally important to you.
Score 7 out of 10
Vetted Review
Verified User
Review Source
When we were looking for a solution that would alert us whenever software was installed on a workstation, it took us a while to find ninjaRMM. They were the only company that provided this option with only a few clicks. The alternatives could have done it, but with a big lift on our part that involved custom scripting.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We used ConnectWise for a short period and I found the client to be clunky and did not have all the tools that Ninja has. We also evaluated a number of other RMM software alternatives but most required a local server or virtually hosted server. We do not have the time to manage our own servers so we went with Ninja.