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NinjaOne

NinjaOne
Formerly NinjaRMM

Overview

What is NinjaOne?

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

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Recent Reviews

NinjaOne is awesome

9 out of 10
March 20, 2024
Incentivized
We use NinjaOne to manage out computers, provide support, remote access for IT support, OS and third party patching, scripts. The product …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 5 features
  • Remote monitoring (30)
    9.4
    94%
  • Policy-based automation (32)
    9.2
    92%
  • Patch Management (31)
    9.2
    92%
  • Network device monitoring (30)
    7.8
    78%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is NinjaOne?

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ninjaone.com/pricing/?utm_s…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Backup Free Demo - NinjaOne

www.ninjaone.com

Patching Interactive Demo | NinjaOne

www.ninjaone.com

Endpoint Management Demo Thank You - NinjaOne

www.ninjaone.com
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Features

Monitoring Tasks

Various types of monitoring

9.2
Avg 7.4

Management Tasks

Various tasks required to keep systems running smoothly

8.7
Avg 7.4
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Product Details

What is NinjaOne?

The NinjaOne (formerly NinjaRMM) platform reduces the time it takes for MSPs and IT professionals to perform the day-to-day work of managing and securing organization endpoints. Whether Windows, Mac, Linux-based, physical or virtual devices, this unified IT management solution provides a consolidated view into the health and status of all endpoints.

NinjaOne’s interface and unlimited onboarding support, enable customers to onboard in days, not weeks or months. Technicians are trained and productive in hours, able to proactively monitor, patch, secure, and remotely support end users faster.

NinjaOne includes extensive automation. Out-of-box platform policies coupled with a library of hundreds of provided scripts means virtually any action or alert response can be automated, saving hours of time every week and freeing technicians to tackle more strategic issues.



With NinjaOne, IT organizations can:

  • Get insights at-a-glance: View the status of all endpoints and assess what needs immediate attention with a single view of all alerts, patch statuses, and quarantined threats.
  • Provide fundamental security: NinjaOne empowers IT teams to secure endpoints with the fundamentals of cyber hygiene: Timely patching, endpoint hardening, anti-virus on every endpoint, consistent backups, and clear visibility into the health of every machine at all times.
  • Improve end-user support: Keep end-users satisfied and ticket volumes to a minimum by detecting and remediating issues long before users experience problems.
  • Increase technician-to-endpoint ratios:  Automation capabilities enable staff to manage more endpoints per technician without compromising level of service.
  • Complete tasks faster: NinjaOne is a cloud-native platform architected to be highly responsive. Tasks and scripts can be executed in seconds on any endpoint no matter where it’s located.

NinjaOne promises users:

  • Fast support: NinjaOne boasts a 98% CSAT score and less than one hour typical ticket response time.

  • Integrations with key tools: NinjaOne offers integrations with PSAs, EDR and security tools, notification platforms, remote access tools, and other commonly used solutions.

  • Onboarding: Month-to-month pricing and unlimited onboarding, training and support available at no additional cost makes it easier to move from an existing IT management solution.

  • Constant innovation: NinjaOne is built by its own engineers, not bolted on through acquisitions. Customers are invited to submit feature requests and those are weighed heavily when developing the platform roadmap – always available to view in the company website.

  • Community: The NinjaOne Dojo houses active forums, a customer script share with over 600 automation scripts, and hundreds of videos, articles, and webinars that provide support at all levels.

NinjaOne Features

Monitoring Tasks Features

  • Supported: Remote monitoring
  • Supported: Network device monitoring
  • Supported: Activity Monitoring

Management Tasks Features

  • Supported: Patch Management
  • Supported: Policy-based automation

NinjaOne Screenshots

Screenshot of NinjaRMM DashboardScreenshot of NinjaRMM Mobile AppScreenshot of NinjaRMM AutomationScreenshot of NinjaRMM Device DetailsScreenshot of NinjaRMM Network Monitoring - NetFlowScreenshot of NinjaRMM Virtual Machine Monitoring

NinjaOne Videos

Simplifying IT operations with NinjaOne
NinjaRMM Remote Monitoring and Management / Endpoint Management Product Demo

NinjaOne Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesNorth America, Europe, Oceania
Supported LanguagesEnglish, German, French, Spanish, Italian, Danish, Dutch, Norwegian, Polish, Swedish, Portuguese, Russian

Frequently Asked Questions

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

N-able N-sight RMM, Datto SIRIS, and Kaseya VSA are common alternatives for NinjaOne.

Reviewers rate Remote monitoring highest, with a score of 9.4.

The most common users of NinjaOne are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(93)

Attribute Ratings

Reviews

(1-1 of 1)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use NinjaOne as our primary patch compliance software. With NinjaOne, we are able to set different policies based on the Device or VM. We currently have 30+ VMs and 100-150 End user devices that NinjaOne manages patches for us. We also use the built-in ability to remote into those systems as needed. This makes life a lot easier for helpdesk to triage issues for our end users and our higher-level techs to fix any server issues or run maintenance. The dashboard gives you an at a glance view to see any potential issues with your environment. There are built in tools to help you automate tasks or run maintenance via the portals built in "CMD"like tool. We currently use splash top but I believe there are at least 2 other options for remoting into machines.
  • Remote Management
  • Patching
  • Monitoring
  • Automation
  • Ticketing system
  • Reporting
It is well suited if you want to easily manage your patching for your end points and servers. The remote function is easy and works well. There are more tools in NinjaOne that I have jet to take advantage of like NMS policies, VMware alerts, and other tasks. It is not well suited with its ticketing system. I gave this a try but was lacking functionality that I really need out of my ticketing system. The reporting was or is missing certain KPI data.
Monitoring Tasks (3)
76.66666666666667%
7.7
Remote monitoring
100%
10.0
Network device monitoring
50%
5.0
Activity Monitoring
80%
8.0
Management Tasks (2)
85%
8.5
Patch Management
90%
9.0
Policy-based automation
80%
8.0
Application Performance Management
N/A
N/A
Remote Access
N/A
N/A
  • Time savings by not having to walk to each device to triage
  • Time savings in automating patching
  • Time savings in narrowing down issues
NinjaOne has made a major impact in our ability to manage all of our devices across our 2 sites. We have tried other RMM's in the past, but NinjaOne has been by far the most useful and we do not use everything it has to offer yet. We plan on expanding on the automation further to increase our efficiencies.
By ensuring our important security and critical patches are done for all our devices be it end-user or server. NinjaOne makes it easy to set the policy and walk away knowing that the policy will enforce. If there are any issues, they are displayed on the dashboard for quick triage.
I have yet to automate anything on my own but have used the built in scripts to automate weekly maintenance. The maintenance consists of alerts to reboot the end user computer once a week. weekly script maintenance that clear temp files, flushes DNS, and other quick and easy items to be pro-active.
So far NinjaOne has been more stable to use vs the items listed above. It has been easier to setup and go. Easy to setup end user equipment with a quick setup file that an end user can run if you asked them to. The portal is quick to update and quick to allow you to start managing new devices.
170
We have around 170 end users with machines and their functions vary across the multiple departments at the company. From Administrative positions to shipping at the end of our process to ship out our goods. NinjaOne is used for all these folks to ensure their machines are running properly and so we are pro-active with maintenance.
3
3 users in IT use this software to manage 230 employees across our two sites in 2 different states. These users are administrators and use it to help triage issues. The users job functions represent helpdesk, Network Engineer, and IT Manager
  • Patch management
  • Remote services
  • Health monitoring
  • Automation
  • automation
  • Tasks
  • Alerts
I have not had any real issues with NinjaOne and as long as it keeps doing what it is meant to do, I do not plan on looking elsewhere. I need software to be stable and NinjaOne is stable.
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