NinjaOne RMM, a higher level RMM
We use NinjaOne as our primary patch compliance software. With NinjaOne, we are able to set different policies based on the Device or VM. …
Overview
What is NinjaOne?
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.
Recent Reviews
How NinjaOne Differs From Its Competitors
Awards
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Popular Features
- Remote monitoring (30)9.494%
- Policy-based automation (32)9.292%
- Patch Management (31)9.292%
- Network device monitoring (30)7.878%
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What is NinjaOne?
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.
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- No setup fee
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- Free/Freemium Version
- Premium Consulting/Integration Services
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What is NinjaOne?
The NinjaOne (formerly NinjaRMM) platform reduces the time it takes for MSPs and IT professionals to perform the day-to-day work of managing and securing organization endpoints. Whether Windows, Mac, Linux-based, physical or virtual devices, this unified IT management solution provides a consolidated view into the health and status of all endpoints.
NinjaOne’s interface and unlimited onboarding support, enable customers to onboard in days, not weeks or months. Technicians are trained and productive in hours, able to proactively monitor, patch, secure, and remotely support end users faster.
NinjaOne includes extensive automation. Out-of-box platform policies coupled with a library of hundreds of provided scripts means virtually any action or alert response can be automated, saving hours of time every week and freeing technicians to tackle more strategic issues.
With NinjaOne, IT organizations can:
- Get insights at-a-glance: View the status of all endpoints and assess what needs immediate attention with a single view of all alerts, patch statuses, and quarantined threats.
- Provide fundamental security: NinjaOne empowers IT teams to secure endpoints with the fundamentals of cyber hygiene: Timely patching, endpoint hardening, anti-virus on every endpoint, consistent backups, and clear visibility into the health of every machine at all times.
- Improve end-user support: Keep end-users satisfied and ticket volumes to a minimum by detecting and remediating issues long before users experience problems.
- Increase technician-to-endpoint ratios: Automation capabilities enable staff to manage more endpoints per technician without compromising level of service.
- Complete tasks faster: NinjaOne is a cloud-native platform architected to be highly responsive. Tasks and scripts can be executed in seconds on any endpoint no matter where it’s located.
NinjaOne promises users:
Fast support: NinjaOne boasts a 98% CSAT score and less than one hour typical ticket response time.
Integrations with key tools: NinjaOne offers integrations with PSAs, EDR and security tools, notification platforms, remote access tools, and other commonly used solutions.
Onboarding: Month-to-month pricing and unlimited onboarding, training and support available at no additional cost makes it easier to move from an existing IT management solution.
Constant innovation: NinjaOne is built by its own engineers, not bolted on through acquisitions. Customers are invited to submit feature requests and those are weighed heavily when developing the platform roadmap – always available to view in the company website.
Community: The NinjaOne Dojo houses active forums, a customer script share with over 600 automation scripts, and hundreds of videos, articles, and webinars that provide support at all levels.
NinjaOne Features
Monitoring Tasks Features
- Supported: Remote monitoring
- Supported: Network device monitoring
- Supported: Activity Monitoring
Management Tasks Features
- Supported: Patch Management
- Supported: Policy-based automation
NinjaOne Screenshots
NinjaOne Videos
Simplifying IT operations with NinjaOne
NinjaRMM Remote Monitoring and Management / Endpoint Management Product Demo
NinjaOne Integrations
- TeamViewer
- Splashtop Remote Support edition
- Webroot Antivirus + Internet Security Complete (SecureAnywhere)
- Bitdefender GravityZone
- Accelo
- Datto Autotask PSA
- ConnectWise PSA
- CloudBlue PSA
- Promys Enterprise PSA
- SherpaDesk
- IT Glue
- Computicate PSA
- RepairShopr
- N-able Passportal
- Lifecycle Manager by ScalePad
- Slack
- Webroot Endpoint Protection
- HaloPSA
- BrightGauge
- ThreatDown, powered by Malwarebytes
- MSP360 Managed Backup
- ConnectWise ScreenConnect
- PagerDuty
- Arcserve OneXafe
- Arcserve SaaS Backup
- IT Portal
- IT Boost
- OpenDNS
- Narmada
- Hyper V
NinjaOne Competitors
- N-able N-sight RMM
- Datto SIRIS
- Kaseya VSA
- Veeam Data Platform
- Atera
- ConnectWise Automate
- Microsoft Intune
- Syncro
- ManageEngine Endpoint Central
- Pulseway
- Backblaze Business Backup
- CrashPlan
- Action1
- Barracuda RMM
- PDQ Deploy & Inventory
- Dragon RMM (ITarian / Comodo ONE)
- XEOX
- JumpCloud
- Ivanti Endpoint Security
- ConnectWise RMM
- Backupify
- Barracuda Backup
- MSP360 RMM
- ManageEngine Patch Manager Plus
- ManageEngine RMM Central
- Automox
- IT Glue
- Auvik
- PRTG Network Monitor
NinjaOne Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | North America, Europe, Oceania |
| Supported Languages | English, German, French, Spanish, Italian, Danish, Dutch, Norwegian, Polish, Swedish, Portuguese, Russian |
NinjaOne Downloadables
Frequently Asked Questions
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.
Reviewers rate Remote monitoring highest, with a score of 9.4.
The most common users of NinjaOne are from Small Businesses (1-50 employees).
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Reviews and Ratings
(92)Attribute Ratings
Reviews
(1-16 of 16)Companies can't remove reviews or game the system. Here's why
April 01, 2024
NinjaOne RMM, a higher level RMM
NinjaOne has made a major impact in our ability to manage all of our devices across our 2 sites. We have tried other RMM's in the past, but NinjaOne has been by far the most useful and we do not use everything it has to offer yet. We plan on expanding on the automation further to increase our efficiencies.
March 29, 2024
NinjaOne is the number one RMM
NinjaOne is a reliable remote management and monitoring agent, and out of the thousand or so endpoints and servers we support, it is the rare occasion were the agent fails to work. This significantly reduces time spent in investigating by allowing quick access to the affected user's endpoint and the customisable library of scripts means programs can be installed and uninstalled without even needing to be remoted to an endpoint.
March 29, 2024
NinjaOne Review
NinjaOne has allowed us to find all the devices in one location whether they are domain connected or not. It also allows us to view and manage MAC OS ( something we did not previous have the ability to do) as well as manage and view Linux devices. By using the NinjaOne API and PowerShell, we have been able to produce big picture views of the installed software of interest, OS patching levels, encryption status, and Anti-virus protections opportunities. NinjaOne data allows us to target our scripted responses to those devices that need the attention.
March 20, 2024
Absolute Favorite Tool for Managing All My Equipment
Score 10 out of 10
Vetted Review
Verified User
Amazingly! Sped up our response time and made for quicker fixes without them having to wait for us to show up.
Score 9 out of 10
Vetted Review
Verified User
By building out our automation tasks, this system has simplified the day-to-day of our technicians greatly. They have one pane of glass for device management and ticketing and this allows them to complete their tickets quickly and efficiently to allow for more opportunities to get other items worked on. NinjaOne has a great product and they continue to improve and add to the already bountiful product line.
Automation, automation, automation. NinjaOne allows my engineers to schedule automations based on policies. Computer hard drive filling up, autorun disk cleanup, DHCP out IPs, send a ticket to our ticketing system, end-users keep declining the patch reboot notices, auto reboot on schedule. We haven't even scratched the surface of what NinjaOne can do and already we have saved so much time and money.
March 20, 2024
NinjaOne is awesome
NinjaOne has all our PCs sitting on one dashboard. We can easily connect and see any information about the PC, even down to the hardware information. From there we can access the command prompt and powershell screens on each computer and run commands. We can set up patch management schedules. We can remote access to see screens with a few clicks.
March 19, 2024
NinjaOne - helps make remote management affordable!
Remote access, security patching, OS updates, software installs, support tickets, etc...
February 15, 2024
Growing and Adapting with NinjaOne
Having all our management tools in one place helps us to manage our assets more efficiently.
September 25, 2023
Entry level IT user finds NinjaOne to be his best friend?
It really is simple and easy to use! Let's say our customer just lost internet, we can see through NinjaOne the exact time the computer disconnected and we probably can glean information from the handy details section. And filtering through users is also a breeze with their fantastic organization filters!
September 25, 2023
All in one IT solution for endpoint management.
NinjaOne has allowed better visibility into our environment when it comes to patch management. It has allowed us to implement automation's to automatically alleviate common issues such as print spooler freezing and has allowed support to easily diagnose and fix issues without having to physically go to each endpoint.
When we went from 3 FTE in IT to 2, NinjaOne allowed us to automate tasks that allow us to survive with such a small staff. NinjaOne helps us to maintain a healthy fleet, backup important data remotely and to ensure that patches are patched an updates are executed. Not sure how we could possibly manage without this tool in our arsenal.
September 25, 2023
Best RMM on the market with a great Roadmap
We are able to support our customers much faster. Running scripts, connecting in, having a powerful suite of features available has allowed the team to be nimble and get more support requests done.
September 21, 2023
NinjaOne - how to manage remote user chaos.
NinjaOne gives me the ability to see every device. When the device is powered on I can pull all kinds of information and I have a lot of utilities to interact with the device as needed. If the device is not powered on - I can see when it was last powered on and i have records of what it had been doing.
September 20, 2023
NinjaOne Is Beautifully Simple
NinjaOne helps us to quickly remote into users' workstations to fix issues. We can occasionally push out commands to fix issues without logging into user's workstations. It allows our remote staff to support users in other states with a click of a button.
We're able to set up alerts, which notify us when critical devices are down.
We're able to sleep well at night, knowing NinjaOne is constantly monitoring and running backups.
We're able to set up alerts, which notify us when critical devices are down.
We're able to sleep well at night, knowing NinjaOne is constantly monitoring and running backups.
September 20, 2023
A Must-Have for MSPs and IT Teams
NinjaOne makes it simple to assist users with issues. We can remotely see details about their computer such as space on the hard drive, CPU consumption, etc. We can see applications installed, and remotely perform administrative tasks without even needing to log in to their computer. When we do need to assist a user directly, we can launch a screen share and see exactly what they are doing.