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NinjaOne

NinjaOne
Formerly NinjaRMM

Overview

What is NinjaOne?

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

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Recent Reviews

NinjaOne is awesome

9 out of 10
March 20, 2024
Incentivized
We use NinjaOne to manage out computers, provide support, remote access for IT support, OS and third party patching, scripts. The product …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 5 features
  • Remote monitoring (30)
    9.4
    94%
  • Policy-based automation (32)
    9.2
    92%
  • Patch Management (31)
    9.2
    92%
  • Network device monitoring (30)
    7.8
    78%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is NinjaOne?

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ninjaone.com/pricing/?utm_s…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Backup Free Demo - NinjaOne

www.ninjaone.com

Patching Interactive Demo | NinjaOne

www.ninjaone.com

Endpoint Management Demo Thank You - NinjaOne

www.ninjaone.com
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Features

Monitoring Tasks

Various types of monitoring

9.2
Avg 7.4

Management Tasks

Various tasks required to keep systems running smoothly

8.7
Avg 7.4
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Product Details

What is NinjaOne?

The NinjaOne (formerly NinjaRMM) platform reduces the time it takes for MSPs and IT professionals to perform the day-to-day work of managing and securing organization endpoints. Whether Windows, Mac, Linux-based, physical or virtual devices, this unified IT management solution provides a consolidated view into the health and status of all endpoints.

NinjaOne’s interface and unlimited onboarding support, enable customers to onboard in days, not weeks or months. Technicians are trained and productive in hours, able to proactively monitor, patch, secure, and remotely support end users faster.

NinjaOne includes extensive automation. Out-of-box platform policies coupled with a library of hundreds of provided scripts means virtually any action or alert response can be automated, saving hours of time every week and freeing technicians to tackle more strategic issues.



With NinjaOne, IT organizations can:

  • Get insights at-a-glance: View the status of all endpoints and assess what needs immediate attention with a single view of all alerts, patch statuses, and quarantined threats.
  • Provide fundamental security: NinjaOne empowers IT teams to secure endpoints with the fundamentals of cyber hygiene: Timely patching, endpoint hardening, anti-virus on every endpoint, consistent backups, and clear visibility into the health of every machine at all times.
  • Improve end-user support: Keep end-users satisfied and ticket volumes to a minimum by detecting and remediating issues long before users experience problems.
  • Increase technician-to-endpoint ratios:  Automation capabilities enable staff to manage more endpoints per technician without compromising level of service.
  • Complete tasks faster: NinjaOne is a cloud-native platform architected to be highly responsive. Tasks and scripts can be executed in seconds on any endpoint no matter where it’s located.

NinjaOne promises users:

  • Fast support: NinjaOne boasts a 98% CSAT score and less than one hour typical ticket response time.

  • Integrations with key tools: NinjaOne offers integrations with PSAs, EDR and security tools, notification platforms, remote access tools, and other commonly used solutions.

  • Onboarding: Month-to-month pricing and unlimited onboarding, training and support available at no additional cost makes it easier to move from an existing IT management solution.

  • Constant innovation: NinjaOne is built by its own engineers, not bolted on through acquisitions. Customers are invited to submit feature requests and those are weighed heavily when developing the platform roadmap – always available to view in the company website.

  • Community: The NinjaOne Dojo houses active forums, a customer script share with over 600 automation scripts, and hundreds of videos, articles, and webinars that provide support at all levels.

NinjaOne Features

Monitoring Tasks Features

  • Supported: Remote monitoring
  • Supported: Network device monitoring
  • Supported: Activity Monitoring

Management Tasks Features

  • Supported: Patch Management
  • Supported: Policy-based automation

NinjaOne Screenshots

Screenshot of NinjaRMM DashboardScreenshot of NinjaRMM Mobile AppScreenshot of NinjaRMM AutomationScreenshot of NinjaRMM Device DetailsScreenshot of NinjaRMM Network Monitoring - NetFlowScreenshot of NinjaRMM Virtual Machine Monitoring

NinjaOne Videos

Simplifying IT operations with NinjaOne
NinjaRMM Remote Monitoring and Management / Endpoint Management Product Demo

NinjaOne Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesNorth America, Europe, Oceania
Supported LanguagesEnglish, German, French, Spanish, Italian, Danish, Dutch, Norwegian, Polish, Swedish, Portuguese, Russian

Frequently Asked Questions

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

N-able N-sight RMM, Datto SIRIS, and Kaseya VSA are common alternatives for NinjaOne.

Reviewers rate Remote monitoring highest, with a score of 9.4.

The most common users of NinjaOne are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(92)

Attribute Ratings

Reviews

(1-25 of 39)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Remote screen sharing/control
  • Patch automation and control groups
  • Automated task scheduling that includes scripts with parameters
  • Endpoint resource monitoring
  • Event log display for endpoint events is often lean or not filterable
  • Connection errors with no error code/reason given
  • Easier cancellation of queued events such as scheduled reboots
March 29, 2024

NinjaOne Review

Score 10 out of 10
Vetted Review
ResellerIncentivized
  • PowerShell Persistent Connections
  • Single big picture view of all devices being managed
  • Deployment of scripts as system or as user
  • Big picture View of software installed across all (or specific set) of devices
  • ability to access NinjaOne Custom fields when running scripts as the user
  • ability to access NinjaOne agents whos ninja service is stuck
  • Ability to migrate clients from one MSP to another without having to rip and replace.
Score 10 out of 10
Vetted Review
Verified User
  • Remote assistance
  • Remote management of all computers and servers
  • Pushing installs and updates to all workstations is amazing
  • More information on network management setup
  • Syslog reporting information
  • Some software updates tend to fail and need to be done manually
Score 9 out of 10
Vetted Review
Verified User
  • Installs from Intune with a high success rate
  • Has a built-in ticketing system
  • Offers other products like documentation
  • Offers other products like backups
  • Offers other products like MDM
  • Reporting capabilities for machines could be better
  • Provide a thumbnail image of the endpoint screen
  • Allow the ticketing platform to integrate with Power BI
Michael Kerzner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Remote connections: the NinjaRemote client is spectacular and very easy to use and navigate. It quickly connects to customer systems so my engineers are able to work. As a bonus, they also offer a really good mobile app to connect to client systems.
  • Antivirus: Bitdefender Endpoint Protection is built directly into the NinjaOne portal. This makes deploying and maintaining AV very easy.
  • OS Patching: NinjaOne makes it very easy to handle patching across multiple clients and locations. It is very easy to use and doesn't take long to set up.
  • Support: NinjaOne support is always very prompt and helpful.
  • Documentation: the NinjaOne Dojo is a one-stop shop for all of your FAQs, guides, and forum needs. You can find almost anything here to help you deploy and maintain NinjaOne.
  • Automation Library: NinjaOne comes preloaded with a large number of ready-to-go automations. They also provide you with a scripting module to create your own.
  • Reporting: has been a bit lackluster in the past but they just rolled out a new reporting module so it may have improved.
  • Dark Mode: this has been one of the most requested features on the roadmap. It needs to happen. Soon.
March 20, 2024

NinjaOne is awesome

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Granular interface that gives significant details about your devices.
  • Remote Access and management.
  • Simplifying OS and third party patching.
  • Their third party patch management is limited
  • Does not have a function to remote deploy, requires you to use another software or run their exe/msi package.
  • Patching sometimes fails to reboot
Stephanie Sava | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Single-pane-of-glass for all the management products
  • Automation is pretty easy to create/understand
  • Scalability of our business is easily managed
  • MDM is still in beta - definitely room for improvement, especially regarding admin control of a single device without changing the kiosk policy for all devices.
  • One thing I miss from our previous device management software is the ability to map network drives & add locally installed printers directly through the app without needing to disturb the end-user
  • End-user device login history - being able to see what devices a person has logged into over the last xx days
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Installing silently
  • Teamviewer integration
  • Anti-Virus install
  • Mobile App is missing features that the web version has
  • Reinstalling NinjaOne on a PC that had NinjaOne before can be a pain
  • NinjaOne updates a lot (not bad but sometimes I experience short downtime)
Dan Reynolds | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Clear insight into the machine - powered up, on the network, etc.
  • I can tell easily at a glance whether the machine is up to date on OS patches.
  • I can remote to the machine anywhere, as long as it has an internet connection and whether or not the user is logged in - a big plus.
  • This is a small point but for me has been important - I know which particular machine is where - I know it's hardware and firmware level.
  • I know NinjaOne can do much more but some of the scripting and implementing is intimidating and confusing. I believe it was written much more with a MSP in mind.
  • The scripting environment is not easy to understand. I haven't had time to learn it.
Nesta Hayward | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Updates
  • Backsup
  • Remote Access
  • Backups. The backups are powerful, but there aren't a ton of options.
  • Backups. We have had issues with cloud backups at sites with lower bandwidth.
  • Remote access. We've had to manually uninstall and reinstall teamviewer before, but its very rare.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • With Ninja, we are able to have all of our IT tools and management under one umbrella making it extremely easy to keep an eye on all of our servers and workstations.
  • Their support team is OUTSTANDING and gives quick and helpful answers to our questions. Our account manager calls us personally to review any issues and ensure we are running smoothly.
  • Ninja gives us automated patch management of our important devices, and has a nice security log to see what's been done.
  • The look and feel of their product sometimes feels outdated. It does not inhibit our work, it just could be modernized a bit.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Uses teamviewer to connect to devices whether they are on internal network or internet
  • Access to the command or powershell shell as the user or administrator
  • Enumerate installed software
  • Access to the registry even the HKCU
  • Software deployment
  • Layering policies - end devices can only be on one policy
  • alerting could be fine tuned a bit - often get to much
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Backups
  • Patching
  • Monitoring
  • Reporting, current reports only work if the machine is connected and online. I want to get reports about everything in my company even if the machine is turned off.
Brett Carson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • NinjaOne provides great patch management to support remote and on premise devices.
  • NinjaOne provides the ability to remotely support employees that are remote and on primise.
  • NinjaOne allows us to automate and gather information regarding our end points.
  • NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices.
  • I would like it if NinjaOne also provided an MDM solution.
  • It would be nice is NinjaOne could integrate a PAM solution as well.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
  • Clean interface
  • Windows updates are a simplified
  • The mobile app is convenient
  • The ticketing system (email) does not integrate with Office365
  • Does not integrate with Active Directory (we must create local NinjaOne accounts)
  • SNMP integration could be revisited. Only Cisco devices have config backup capabilities.
  • No option to remotely access network devices, like switches, routers, or firewalls.
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