NinjaOne RMM, a higher level RMM
We use NinjaOne as our primary patch compliance software. With NinjaOne, we are able to set different policies based on the Device or VM. …
Overview
What is NinjaOne?
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.
Recent Reviews
How NinjaOne Differs From Its Competitors
Awards
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Popular Features
- Remote monitoring (30)9.494%
- Policy-based automation (32)9.292%
- Patch Management (31)9.292%
- Network device monitoring (30)7.878%
Reviewer Pros & Cons
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What is NinjaOne?
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.
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- No setup fee
For the latest information on pricing, visithttps://www.ninjaone.com/pricing/?utm_s…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Backup Free Demo - NinjaOne
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Patching Interactive Demo | NinjaOne
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Endpoint Management Demo Thank You - NinjaOne
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Product Details
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- Competitors
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What is NinjaOne?
The NinjaOne (formerly NinjaRMM) platform reduces the time it takes for MSPs and IT professionals to perform the day-to-day work of managing and securing organization endpoints. Whether Windows, Mac, Linux-based, physical or virtual devices, this unified IT management solution provides a consolidated view into the health and status of all endpoints.
NinjaOne’s interface and unlimited onboarding support, enable customers to onboard in days, not weeks or months. Technicians are trained and productive in hours, able to proactively monitor, patch, secure, and remotely support end users faster.
NinjaOne includes extensive automation. Out-of-box platform policies coupled with a library of hundreds of provided scripts means virtually any action or alert response can be automated, saving hours of time every week and freeing technicians to tackle more strategic issues.
With NinjaOne, IT organizations can:
- Get insights at-a-glance: View the status of all endpoints and assess what needs immediate attention with a single view of all alerts, patch statuses, and quarantined threats.
- Provide fundamental security: NinjaOne empowers IT teams to secure endpoints with the fundamentals of cyber hygiene: Timely patching, endpoint hardening, anti-virus on every endpoint, consistent backups, and clear visibility into the health of every machine at all times.
- Improve end-user support: Keep end-users satisfied and ticket volumes to a minimum by detecting and remediating issues long before users experience problems.
- Increase technician-to-endpoint ratios: Automation capabilities enable staff to manage more endpoints per technician without compromising level of service.
- Complete tasks faster: NinjaOne is a cloud-native platform architected to be highly responsive. Tasks and scripts can be executed in seconds on any endpoint no matter where it’s located.
NinjaOne promises users:
Fast support: NinjaOne boasts a 98% CSAT score and less than one hour typical ticket response time.
Integrations with key tools: NinjaOne offers integrations with PSAs, EDR and security tools, notification platforms, remote access tools, and other commonly used solutions.
Onboarding: Month-to-month pricing and unlimited onboarding, training and support available at no additional cost makes it easier to move from an existing IT management solution.
Constant innovation: NinjaOne is built by its own engineers, not bolted on through acquisitions. Customers are invited to submit feature requests and those are weighed heavily when developing the platform roadmap – always available to view in the company website.
Community: The NinjaOne Dojo houses active forums, a customer script share with over 600 automation scripts, and hundreds of videos, articles, and webinars that provide support at all levels.
NinjaOne Features
Monitoring Tasks Features
- Supported: Remote monitoring
- Supported: Network device monitoring
- Supported: Activity Monitoring
Management Tasks Features
- Supported: Patch Management
- Supported: Policy-based automation
NinjaOne Screenshots
NinjaOne Videos
Simplifying IT operations with NinjaOne
NinjaRMM Remote Monitoring and Management / Endpoint Management Product Demo
NinjaOne Integrations
- TeamViewer
- Splashtop Remote Support edition
- Webroot Antivirus + Internet Security Complete (SecureAnywhere)
- Bitdefender GravityZone
- Accelo
- Datto Autotask PSA
- ConnectWise PSA
- CloudBlue PSA
- Promys Enterprise PSA
- SherpaDesk
- IT Glue
- Computicate PSA
- RepairShopr
- N-able Passportal
- Lifecycle Manager by ScalePad
- Slack
- Webroot Endpoint Protection
- HaloPSA
- BrightGauge
- ThreatDown, powered by Malwarebytes
- MSP360 Managed Backup
- ConnectWise ScreenConnect
- PagerDuty
- Arcserve OneXafe
- Arcserve SaaS Backup
- IT Portal
- IT Boost
- OpenDNS
- Narmada
- Hyper V
NinjaOne Competitors
- N-able N-sight RMM
- Datto SIRIS
- Kaseya VSA
- Veeam Data Platform
- Atera
- ConnectWise Automate
- Microsoft Intune
- Syncro
- ManageEngine Endpoint Central
- Pulseway
- Backblaze Business Backup
- CrashPlan
- Action1
- Barracuda RMM
- PDQ Deploy & Inventory
- Dragon RMM (ITarian / Comodo ONE)
- XEOX
- JumpCloud
- Ivanti Endpoint Security
- ConnectWise RMM
- Backupify
- Barracuda Backup
- MSP360 RMM
- ManageEngine Patch Manager Plus
- ManageEngine RMM Central
- Automox
- IT Glue
- Auvik
- PRTG Network Monitor
NinjaOne Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | North America, Europe, Oceania |
| Supported Languages | English, German, French, Spanish, Italian, Danish, Dutch, Norwegian, Polish, Swedish, Portuguese, Russian |
NinjaOne Downloadables
Frequently Asked Questions
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.
Reviewers rate Remote monitoring highest, with a score of 9.4.
The most common users of NinjaOne are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(92)Attribute Ratings
Reviews
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September 25, 2023
All in one IT solution for endpoint management.
NinjaOne has a great platform which has enabled our organization to streamline operations and achieve many objectives with a single platform. I have been impressed with both the wealth of features coupled with the ease of use. While evaluating products I had narrowed it down to NinjaOne and another competitor. The competing product may have been slightly more powerful, however the UI was much more convoluted and it seemed much more difficult to do simple processes. On top of that the Ninja team is very in-tune with its user base and works with its community in implementing new features and sharing their roadmap. With previous solutions I felt like once we purchased the product their team was done with us. With NinjaOne I think the opposite is true, once I joined the NinjaOne community their was even more communication and constant input, sharing of ideas, and sharing of script/automations between both the NinjaOne team and its community. I always try to keep an eye of new products that are out there, however I have not see anything that has all the features NinjaOne does. I am currently using NinjaOne for endpoint management, remote access with SplashTop, their bundled EDR solution and their built in ticketing system, backup system, and patch management.
- Endpoint management
- Automation
- Remote Endpoint Access
- Ticketing
- Support for mobile devices
- Better NMS monitoring
- Better integration of EDR software
80%
8.0
95%
9.5
N/A
N/A
N/A
N/A
- Allowed us to remove monitoring service from MSP which saved us over $2k per month
- Has cut down on service tickets and man hours tracking down and diagnosing problems
- Has upped productivity of end-users by reducing downtime.
NinjaOne has allowed better visibility into our environment when it comes to patch management. It has allowed us to implement automation's to automatically alleviate common issues such as print spooler freezing and has allowed support to easily diagnose and fix issues without having to physically go to each endpoint.
We use NinjaOne to ensure all devices are up to date with security patches. We also run weekly security reports that show the state of our EDR and AntiMalware systems on each endpoint. We also receive reports from NinjaOne regarding the Bitlocker status of each endpoint as well as having NinjaOne store Bitlocker keys.
We have automated restarting of the print spooler when it crashes. We have automated restarting of computers at pre-defined times, with the ability for users to delay the restart an hour up to 3 times. We have automated software installs based on the user group of the computer. We have automated removal of bloatware.
NinjaOne has more overall features than these competitors bundled in their package. Both of these other products have separate add-ons that will accomplish the additional features that NinjaOne bundles in. While it seems that both may be slightly more powerful when it comes to the overall RMM software, NinjaOne has a much cleaner UI and makes it much easier to work in. NinjaOne also seems to always be growing and implementing solutions that customer ask for, without any additional up-charges. These competitors seem to have their finished product and additional add-ons like ticketing are completely separate offerings that are both separate charges and a completely different product all together.
Yes
We previously utilized a monitoring service provided by an MSP. The MSP utilized N-able RMM software. We replaced them in order to bring things in house to allow faster service to end-users and a way to cut down on costs.
- Cloud Solutions
- Ease of Use
The ease of use and broad feature set was one of the biggest factors when it came to my decision. The direct competition before choosing NinjaOne felt slightly more powerful, but the UI was not intuitive at all and even simple daily processes seemed to take way to many clicks and require navigation through many different screens and portals.
I am very happy with how the evaluation process went, I would not change anything.