NinjaOne RMM, a higher level RMM
We use NinjaOne as our primary patch compliance software. With NinjaOne, we are able to set different policies based on the Device or VM. …
Overview
What is NinjaOne?
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.
Recent Reviews
How NinjaOne Differs From Its Competitors
Awards
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Popular Features
- Remote monitoring (30)9.494%
- Policy-based automation (32)9.292%
- Patch Management (31)9.292%
- Network device monitoring (30)7.878%
Reviewer Pros & Cons
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What is NinjaOne?
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Backup Free Demo - NinjaOne
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Patching Interactive Demo | NinjaOne
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Endpoint Management Demo Thank You - NinjaOne
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What is NinjaOne?
The NinjaOne (formerly NinjaRMM) platform reduces the time it takes for MSPs and IT professionals to perform the day-to-day work of managing and securing organization endpoints. Whether Windows, Mac, Linux-based, physical or virtual devices, this unified IT management solution provides a consolidated view into the health and status of all endpoints.
NinjaOne’s interface and unlimited onboarding support, enable customers to onboard in days, not weeks or months. Technicians are trained and productive in hours, able to proactively monitor, patch, secure, and remotely support end users faster.
NinjaOne includes extensive automation. Out-of-box platform policies coupled with a library of hundreds of provided scripts means virtually any action or alert response can be automated, saving hours of time every week and freeing technicians to tackle more strategic issues.
With NinjaOne, IT organizations can:
- Get insights at-a-glance: View the status of all endpoints and assess what needs immediate attention with a single view of all alerts, patch statuses, and quarantined threats.
- Provide fundamental security: NinjaOne empowers IT teams to secure endpoints with the fundamentals of cyber hygiene: Timely patching, endpoint hardening, anti-virus on every endpoint, consistent backups, and clear visibility into the health of every machine at all times.
- Improve end-user support: Keep end-users satisfied and ticket volumes to a minimum by detecting and remediating issues long before users experience problems.
- Increase technician-to-endpoint ratios: Automation capabilities enable staff to manage more endpoints per technician without compromising level of service.
- Complete tasks faster: NinjaOne is a cloud-native platform architected to be highly responsive. Tasks and scripts can be executed in seconds on any endpoint no matter where it’s located.
NinjaOne promises users:
Fast support: NinjaOne boasts a 98% CSAT score and less than one hour typical ticket response time.
Integrations with key tools: NinjaOne offers integrations with PSAs, EDR and security tools, notification platforms, remote access tools, and other commonly used solutions.
Onboarding: Month-to-month pricing and unlimited onboarding, training and support available at no additional cost makes it easier to move from an existing IT management solution.
Constant innovation: NinjaOne is built by its own engineers, not bolted on through acquisitions. Customers are invited to submit feature requests and those are weighed heavily when developing the platform roadmap – always available to view in the company website.
Community: The NinjaOne Dojo houses active forums, a customer script share with over 600 automation scripts, and hundreds of videos, articles, and webinars that provide support at all levels.
NinjaOne Features
Monitoring Tasks Features
- Supported: Remote monitoring
- Supported: Network device monitoring
- Supported: Activity Monitoring
Management Tasks Features
- Supported: Patch Management
- Supported: Policy-based automation
NinjaOne Screenshots
NinjaOne Videos
Simplifying IT operations with NinjaOne
NinjaRMM Remote Monitoring and Management / Endpoint Management Product Demo
NinjaOne Integrations
- TeamViewer
- Splashtop Remote Support edition
- Webroot Antivirus + Internet Security Complete (SecureAnywhere)
- Bitdefender GravityZone
- Accelo
- Datto Autotask PSA
- ConnectWise PSA
- CloudBlue PSA
- Promys Enterprise PSA
- SherpaDesk
- IT Glue
- Computicate PSA
- RepairShopr
- N-able Passportal
- Lifecycle Manager by ScalePad
- Slack
- Webroot Endpoint Protection
- HaloPSA
- BrightGauge
- ThreatDown, powered by Malwarebytes
- MSP360 Managed Backup
- ConnectWise ScreenConnect
- PagerDuty
- Arcserve OneXafe
- Arcserve SaaS Backup
- IT Portal
- IT Boost
- OpenDNS
- Narmada
- Hyper V
NinjaOne Competitors
- N-able N-sight RMM
- Datto SIRIS
- Kaseya VSA
- Veeam Data Platform
- Atera
- ConnectWise Automate
- Microsoft Intune
- Syncro
- ManageEngine Endpoint Central
- Pulseway
- Backblaze Business Backup
- CrashPlan
- Action1
- Barracuda RMM
- PDQ Deploy & Inventory
- Dragon RMM (ITarian / Comodo ONE)
- XEOX
- JumpCloud
- Ivanti Endpoint Security
- ConnectWise RMM
- Backupify
- Barracuda Backup
- MSP360 RMM
- ManageEngine Patch Manager Plus
- ManageEngine RMM Central
- Automox
- IT Glue
- Auvik
- PRTG Network Monitor
NinjaOne Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | North America, Europe, Oceania |
| Supported Languages | English, German, French, Spanish, Italian, Danish, Dutch, Norwegian, Polish, Swedish, Portuguese, Russian |
NinjaOne Downloadables
Frequently Asked Questions
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.
Reviewers rate Remote monitoring highest, with a score of 9.4.
The most common users of NinjaOne are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(93)Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
March 20, 2023
NinjaOne - Best MDM for system management
Creates a centralized management dashboard for your users. Monitor updates, issues, and system status. NO AD required. Easy to use GUI. Full control of your users for updates and system access.
- Patch management
- System Monitoring
- App compliance
- Continue integrating the MAC OS environment. I know its a MAC iss...
- System management
- Remote access built in
- Centralized monitor
100%
10.0
100%
10.0
N/A
N/A
N/A
N/A
- Time savings
Much easier to navigate and manage the network systems. Straight forward flow.
IDK
No
We had not started rolling out NinjaOne and my rep rescheduled a walk-through hands-on to make sure we were up and running.
January 25, 2021
The best RMM for the money
NinjaRMM is our Remote Monitoring and Management software that is installed on all of the assets that we cover as a Managed Service Provider. It allows us to remote in, install programs, run scripts, etc. We use it all day, every day. This is our 3rd RMM and I don't see us ever moving away from it.
- Remote monitoring of all assets.
- Scripting.
- Setting up remote access to devices.
- UI can be confusing.
- Remote connections don't always work the first time.
- Layout of clickable icons can be cumbersome.
80%
8.0
80%
8.0
N/A
N/A
N/A
N/A
- Partly because of Ninja we have grown 100% year over year.
- Remote user setup is key in the wake of the COVID-19 pandemic.
- It costs less that comparable solutions.
September 10, 2020
NinjaRMM - Great IT Department Management Solution
We use NinjaRMM in our IT department to support all of the users in the company. We use it to keep computers up to date and to protect them from viruses and malware. We have moved all users in our organization that have computers to NinjaRMM so that we can monitor and assist everyone with any problems they have.
- Central management of all our computers.
- Remote control of both local and remote computers.
- Silent application installation and patching.
- Would like a quick pin to frequently accessed computers.
- More options with integrated Bitdefender antivirus.
- More reporting options.
70%
7.0
90%
9.0
N/A
N/A
N/A
N/A
- Simplified computer management.
- Increased workstation security with MS patches.
- Increased Virus/Malware visibility.
We felt that NinjaRMM gave us the best "bang for the buck" with the ability to remote control and included antivirus that was centrally managed and monitored on the cloud without needing any additional in house servers. NinjaRMM is very easy to use and the web interface is very fast and easy to get around.
August 08, 2019
NinjaRMM - A good foundation to grow from
NinjaRMM is used within our technical services department. It is our RMM (Remote Monitoring and Management) tool for all our managed service provider customers. It takes care of alerting on down devices and also gives us the ability to patch all our monitored systems. We also use it to provide scripting functionality and in some cases application pushing.
- Ninja does a nice job on providing robust monitoring of network servers. It provides peace of mind with monitoring of clients server infrastructure.
- Ninja's interface is simple yet clean. It makes navigating and getting where you need to be easy.
- Ninja's staff is always willing to help and their support is top-notch! They work hard to address any issues quickly and efficiently.
- We've had some issues with Ninja's patching engine, this may be a combination of changes in Microsoft's patching structure and Ninja's implementation.
- Ninja's reporting is a little less robust than other products. Having more information available to provide Customers would make QBR's more valuable and easier.
- Ninja's policy setup is based on a hierarchical approach. We would like to see more granularity in the ability to assign polices and the ability to assign multiple policies on devices.
55%
5.5
45%
4.5
N/A
N/A
N/A
N/A
- Ninja is a much better RMM than we previously used, it did increase our efficiency, just not as much as I had hoped.
- Ninja gave us a foundation to build our MSP business, at this point we've outgrown it but it did provide a solid foundation to start with.
- Ninja's patch issues has caused us to spend many additional hours manually checking clients for patch updates, this is severely cut down on efficiencies
We are currently in the middle of a migration from NinjaRMM to DattoRMM. We felt that DattoRMM provides more granular control over policies, better patch management and better device monitoring (Specifically Network/storage devices via custom SNMP). As I mentioned before in my review, NinjaRMM is a good product, a very viable RMM solution, however we felt that it no longer met the needs for our company. I would recommend NinjaRMM to anyone but as with any RMM it's important that you really analyze the features that are going to be fundamentally important to you.
August 06, 2019
NinjaRMM Review
NinjaRMM is used across our organization. We use it to monitor and maintain our client's computers as well as our own.
- Remote monitoring of PCs/servers
- Scheduled, unattended software updates for both Windows and other software frees up my techs for other assignments.
- Alerting from NinjaRMM often lets us know there is a problem before the customer knows so we can head it off and minimize business impact.
- Some of the configuration descriptions could be worded better. We misinterpreted one and didn't realize we prevented servers from rebooting on a schedule.
85%
8.5
90%
9.0
N/A
N/A
N/A
N/A
- Increased productivity from staff
- Reduces issues experienced by clients.
- Competitive markup on software.
Continuum was less intuitive and made software changes without enough warning.