NinjaOne

Score9.1 out of 10

171 Reviews and Ratings

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NinjaOne

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What is NinjaOne?

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access. NinjaOne aims to give organizations' employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.

Categories & Use Cases

Media

Screenshot of NinjaOne network monitoring - NetFlow

Screenshot of NinjaOne virtual machine monitoring

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Screenshot of the NinjaOne dashboard

Patch Management
Patch management involves acquiring, testing, and installing multiple patches (code changes) to an administered computer system.
Category average: 8.7
Remote monitoring
Monitoring of network operational activities through the use of remote devices known as monitors or probes
Category average: 9.1
Attended device access
The quality and reliability of connections to remote devices that are currently attended by an active user.
Category average: 8.3

IT Asset Discovery
Discovery of hardware and software assets on the network
Category average: 7.8
Mobile device access
The quality and reliability of remote connections to end-user mobile devices.
Category average: 4.9
Virtualization monitoring
Allows for monitoring of virtual applications and servers
Category average: 7.1

#1 most frequent

Professional, Scientific, and Technical Services

26.2%

398 installations of 1,521

“We are able to monitor any devices which aren't compliant with key policies like Bitlocker being active on a device and Security software being installed and up to date.”
— IT Manager, Leathes Prior (51-200 employees)

#2 most frequent

Manufacturing

12.7%

193 installations of 1,521

#3 most frequent

Finance and Insurance

8.9%

136 installations of 1,521

Bill Crowsey View profile

Director of IT in Information Technology at Lakepointe Church (201-500 employees employees)

Use Cases and Deployment Scope

We use NinjaOne to manage and provide support for over 500 endpoints. Endpoint protection, security updates, and the ability to remotely support these devices are key reasons why we use the platform. We also use the NinjaOne MDM product to support all of our mobile devices, as well as macOS devices.

Pros

Security updates across MAC OS and Windows operating systems.
Remote access to support a multi location environment.
Endpoint protection for antivirus.

Cons

Reporting capabilities.
Webclips for MDM devices - iPads.
Remote login for iPads.

Usability

Return on Investment

Reduced truck rolls to off-site locations by 75%.
Saved 30% on IT support budget by reducing vendor stack.

Alternatives Considered

ConnectWise RMM, ManageEngine Endpoint Central and Trend Micro Cloud One

Other Software Used

Microsoft 365, Adobe Acrobat, monday.com

Anthony Catanzaro

Partner in Sales at AXE Creatives, Inc. (11-50 employees employees)

Use Cases and Deployment Scope

NinjaOne serves as our platform for managing thousands of customer endpoints, providing invaluable support and sales capabilities to our teams. For sales purposes, we obtain all the necessary information to effectively notify clients when upgrades or replacements are required. By providing proactive support, we ensure that our clients remain operational and efficient.

Pros

Proactive management.
Endpoint assess management.
Back end support.

Cons

Better integration with RepairShopr would be nice.

Return on Investment

Sales use to determine client upgrades is essential.

Alternatives Considered

RepairShopr

Other Software Used

RepairShopr, CYRISMA

Jason Earle View profile

IT Manager in Information Technology at JCL Investments Inc. (201-500 employees employees)

Use Cases and Deployment Scope

I have been using NinjaOne for about 3 years now and can't imagine not having it help support me in my IT Manager role. I am the only IT person in our company of over 500 employees and over 100 laptops and over 100 mobile devices. There was a little bit of a learning curve to get everything up and running the way I wanted but with their webinars and online videos it was not hard at all. I also love the fact that scripts and resources are available from other end users like myself. I had demonstrations from various other competitors but not one of them offered everything under the same roof. Being able to manage everything from Helpdesk Ticketing to device patching, servers, workstations, and MDM for all our Apple and Android devices is fantastic. We even added the Webroot antivirus package as well as the Splashtop remote software and NinjaOne backup. There literally is no other software you require to run the whole organization.

Pros

Device Management
Software Patching
Ticketing
Remote Support
Backup
Reporting

Cons

Nothing

Return on Investment

Time Savings Is Huge
Onboarding Made Easy
Backup Hassle Free
Remote Management With Click Of Button
Scripting and Automation Simple

Alternatives Considered

Atera, Syncro and Microsoft Intune

Other Software Used

Microsoft 365, DX Spectrum, Parallels Desktop for Mac, Xcode

Randall Pierce View profile

IT Manager in Information Technology at Northland Communications (51-200 employees employees)

Use Cases and Deployment Scope

We use NinjaOne to manage our PCs and servers. We brought in NinjaOne to help automate software installations, patch management and generally the ability to manage our PCs and servers. We currently have NinjaOne deployed to all our PCs and servers, which are running either Windows or a flavor of Linux. We have our PCs to auto patch windows updates and we are making use of the built in software patching of other products as well. We have some of the servers auto patching that are not as critical. We have also written a number of scripts to make changes to the PCs or add software as the need has arised.

Pros

Windows Patch management
Generally gaining access to the systems either through cli or splashtop
Script management to be able to address setting configuration items

Cons

They need to continue to expand their library of scripts
They can continue to improve integration like hardware warranty lookup vs us having to try to script it ourselves

Return on Investment

Windows patching as we cannot get employees to do it themselve so that alone is making an impact
having data about our pcs all the time which we did not have before
remote access to pcs in a variety of ways vs hoping remote desktop would work

Alternatives Considered

Microsoft Intune, ManageEngine Patch Manager Plus and N-able N-central

Other Software Used

ThreatLocker, Rapid7 InsightVM, SolarWinds Observability

Steven Edmonds

VP of IT in Information Technology at Paschall Truck Lines (201-500 employees employees)

Use Cases and Deployment Scope

We use NinjaOne daily to keep track of inventory of the hardware and software we have deployed. We push updates to all desktops to keep them up to date with all software, not just Microsoft updates. Once of the best features we use is the remote control part where you can take over a users desktop to either help them with an issue or just remotely work on the PC when the user is not there.

Pros

Remote control of user desktops is top notch. We used to use Teams share but that has limits like when a popup is giving for admin rights. With Teams you do not see that screen and therefore can't login, whereas NinjaOne allows full control and you see any/all popup messages.
Pushing updates for non-Windows updates is a game saver. Most everything we use is already setup in Ninja and you just have to select a box to say to keep them up to date on the desktops.
Software inventory is nice to do checks on what is installed on PC's and to uninstall software that you no longer use or support.

Cons

Android MDM is not there at all currently. We needed a way to lock down users so they could not access email unless they use the MDM and there is no option to do this lockdown currently like Microsoft Intune does out of the box.