Overview
What is NovelVox CTI Connector?
NovelVox CTI connector integrates a telephony system with the 3rd party application. The CTI controls are embedded within the CRM or ticketing application and further it can be integrated with other open API applications. CTI connector enables agents to offer…
Leaving a review helps other professionals like you evaluate Integration Platform as a Service (iPaaS) Software
Be the first one in your network to review NovelVox CTI Connector, and make your voice heard!
Get StartedPricing
What is NovelVox CTI Connector?
NovelVox CTI connector integrates a telephony system with the 3rd party application. The CTI controls are embedded within the CRM or ticketing application and further it can be integrated with other open API applications. CTI connector enables agents to offer quicker resolution with…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
Alternatives Pricing
What is SAP Integration Suite?
SAP Integration Suite is an integration platform-as-a-service (iPaaS) that helps quickly integrate on-premises and cloud-based processes, services, applications, events, and data. It is used to accelerate innovation, automate more processes, and realize a faster time to value.
What is Zapier?
The Zapier Automation Platform designed to integrate data between web apps. It is scaled for small to mid-sized businesses, with a functional but limited free version of the program.
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is NovelVox CTI Connector?
NovelVox CTI connector integrates a telephony system with the 3rd party application. The CTI controls are embedded within the CRM or ticketing application and further it can be integrated with other open API applications.
CTI connector enables agents to offer quicker resolution with customer information displayed on screen even before answering the call. NovelVox CTI connector for Cisco, Avaya, Genesys and Mitel save agents from switching screen by fetching data directly from the core applications.
NovelVox CTI Connector Features
- Supported: Multiple Application Integration
- Supported: Configurable Speed Dials
- Supported: Enhanced Reporting & Call Logging
- Supported: Complete Call History
- Supported: Click to Dial, Screen Pop, CRM Screen Transfer
- Supported: Agent & Team Performance Stats
- Supported: Supervisor Monitoring & Actions
- Supported: Cloud/On-Premise Installation
NovelVox CTI Connector Screenshots
NovelVox CTI Connector Integrations
- HubSpot CRM
- Epic
- Microsoft
- oracle
- Salesforce
NovelVox CTI Connector Competitors
NovelVox CTI Connector Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | United States, United Arab Emirates, United Kingdom, India, Kingdom of Saudi Arabia |
| Supported Languages | English, Arabic |
