Name: NovelVox InfiBot
Author: NovelVox

Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Interactive Application Security Testing (IAST)

Kubernetes Monitoring

Service Mesh

Development

Alumni Management

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Employee Scheduling

HR Management

HR Service Delivery

Pay Equity

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Code Review

Data Center Backup

Data Integration

Data Masking

Database Load Balancing

Edge Computing

Email Encryption

Ethernet Switches

Fraud Detection

Governance, Risk & Compliance

Integration Platform as a Service (iPaaS)

License Management

Low-Code Development

Managed Hosting

Mobile Application Performance Monitoring  (APM)

Network Performance Monitoring

Object Storage

SQL Server Performance Monitoring

Unified Endpoint Management (UEM)

Web Content Filtering

Information Technology

A/B Testing

AI Writing Assistant Software

Account-Based Marketing (ABM)

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

App Store Optimization (ASO)

Content Management

Customer Journey Analytics

Digital Asset Management

Digital Content Creation

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Tag Management

Usability Testing

Web Analytics

Marketing

Project Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Sales Consulting

Sales

Animation

Dealer Management

PCB Design

Travel Agency

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Inbenta Chatbots

Inbenta Technologies Inc.

Sprinklr Service

Sprinklr

ZoomInfo Chat

ZoomInfo

Mercury.ai

Mercury.ai GmbH

Fin by Intercom

Intercom

Genesys Multicloud CX (discontinued)

Discontinued Products

PG Forsta HX Platform

PG Forsta

Khoros Service

Khoros (Formerly Spredfast + Lithium)

Comm100

SnapEngage

Kore.ai

Cognigy.AI

Avaamo

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Front is a communication hub that helps businesses keep the human touch in every interaction.

Starter

Growth

Scale

Premier

Front

NovelVox InfiBot

Chatbots are AI to related to virtual sales or marketing assistants and like AI virtual sales assistants, they can be used to apply conversational marketing to web pages and apps. Chatbot platforms, or chatbot builders allow IT pros to build these conversational bots. They also be used for troubleshoot and IT operations support.

Chatbot

Established
in 2008, NovelVox offers flexible Contact Center Unified Agent Desktops,
Supervisor Desktops, <a href="https://www.novelvox.com/contact-center-wallboards" target="_blank" rel="nofollownoopener">Contact Center Wallboards</a>, CTI Connectors, Agent Scripting
Tools and other contact center applications for customers of all sizes, ranging
from Enterprise Organizations to more dynamic customer-centric companies. These
products support the Cisco Finesse, Avaya, and Genesys. 

NovelVox
is a leader and pioneer in the Contact Centre Desktop Agent space. It is
accredited by Cisco as a Preferred Solution Provider. It has offices in India,
UK, USA, KSA &amp; UAE and it has clients in 80 plus countries. It provides
industry-specific solutions in Healthcare, Government, Banking and Finance,
Credit Unions, Retail &amp; Telecom Contact Centers.

NovelVox
provides the Ready Integrations of your contact center application with all
major CRM, ticketing software, bespoke applications, internal database or your
legacy systems like Epic, Salesforce, Service Now, Microsoft Dynamics, Jack
Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP,
Fiserv, etc. It offers an exclusive agent desktop for Credit Unions. 

NovelVox’s
exclusive Cisco Finesse Gadget Designer Studio is the only GUI based Cisco
Gadget Designer tool that allows us to create or edit an agent desktop with a
drag &amp; drop designer Tool.

NovelVox

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chatbot automation

Refers to the personalization and overall quality of custom flows for  AI-based chatbot interactions to answer queries, book appointments, create tickets, transfer chats to an agent or direct users to a knowledge base. In addition to NLP, this may include AI learning/understanding models.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Overview

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