Name: Enhance Contact Center Efficiency with Integrated Case Management Software System - NovelVox
Uploaded: 2023-07-19T11:43:38.000Z
Duration: 1 min 45 s
Description: Integrated Case Management Software for Contact Centers - NovelVox

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NeoCase, headquartered in France, offers HR case management, employee self-service system, and employee knowledgebase to enterprises.

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NovelVox NV Desk

Case Management Software approaches the task of dealing with work to be done to achieve a customer-centric outcome, which is generally not repeatable. Cases are responses to customer problems, claims, or requests that require intervention by skilled knowledge workers, and cannot be handled by straight-through automated processing.

Case Management

Established
in 2008, NovelVox offers flexible Contact Center Unified Agent Desktops,
Supervisor Desktops, <a href="https://www.novelvox.com/contact-center-wallboards" target="_blank" rel="nofollownoopener">Contact Center Wallboards</a>, CTI Connectors, Agent Scripting
Tools and other contact center applications for customers of all sizes, ranging
from Enterprise Organizations to more dynamic customer-centric companies. These
products support the Cisco Finesse, Avaya, and Genesys. 

NovelVox
is a leader and pioneer in the Contact Centre Desktop Agent space. It is
accredited by Cisco as a Preferred Solution Provider. It has offices in India,
UK, USA, KSA &amp; UAE and it has clients in 80 plus countries. It provides
industry-specific solutions in Healthcare, Government, Banking and Finance,
Credit Unions, Retail &amp; Telecom Contact Centers.

NovelVox
provides the Ready Integrations of your contact center application with all
major CRM, ticketing software, bespoke applications, internal database or your
legacy systems like Epic, Salesforce, Service Now, Microsoft Dynamics, Jack
Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP,
Fiserv, etc. It offers an exclusive agent desktop for Credit Unions. 

NovelVox’s
exclusive Cisco Finesse Gadget Designer Studio is the only GUI based Cisco
Gadget Designer tool that allows us to create or edit an agent desktop with a
drag &amp; drop designer Tool.

NovelVox

Integrated Case Management Software for Contact Centers - NovelVox

Enhance Contact Center Efficiency with Integrated Case Management Software System - NovelVox

Are your agents struggling to manage cases efficiently? Don’t let the complexities of case management hold your contact center potential back. Break free from the manually-driven, complex processes with NovelVox’s case management software. 

Move beyond simply resolving customer queries to delivering exceptional customer support.
Gain a unified view of case-related information to empower agents in faster and more informed decision-making. 
Leverage the pre-integrated case management system to improve response times and enhance overall customer interactions. 

Watch the video to discover the secrets to streamlined customer support and optimized agent productivity. Enable efficient case management in your contact center with NovelVox.
For more information👉🏼  https://www.novelvox.com/case-management/

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We look forward to interacting with you more. We'd love to hear what you think about the video in the comments.

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Stay connected with NovelVox
Website:  https://www.novelvox.com
Contact Us: https://www.novelvox.com/contact-us
Blog: https://www.novelvox.com/blog/
Webinar & Videos: https://www.novelvox.com/demo-videos/
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LinkedIn: https://www.linkedin.com/company/novelvox
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Facebook: https://www.facebook.com/novelvoxsoftwares/

 #NovelVox  #CallCenter #ContactCenter #CaseManagement

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