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NueMD

NueMD

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TrustRadius Insights

NueMD has received praise for its intuitive interface and ease of use, making it accessible to users of all backgrounds. Users have found …
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Product Demos

NueMD: Taking Care of You

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NueMD Overview for Capterra 2018

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NueMD Mobile EHR: Visit Us at ACHA for a Live Demo

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NueMD Overview

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Product Details

NueMD Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(7)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

NueMD has received praise for its intuitive interface and ease of use, making it accessible to users of all backgrounds. Users have found great value in the software's features for scheduling patients and managing appointments, resulting in improved time management and resolution of scheduling errors. Additionally, NueMD's ability to convert paper client charts into electronic health records has proven to be highly effective, enabling easy access to patient information. The software streamlines processes, saving time and serving as a cost-effective solution for medical practice management. Users appreciate the ability to track patients and access attachments when needed, creating a centralized repository of patient information. NueMD is widely used across various healthcare settings including clinics, college campuses, and facilities with nurses and counselors, providing a comprehensive solution for managing patient information. The software successfully addresses the need for digital medical record-keeping while simplifying chart transition from physical to electronic format. Medical billers value NueMD for its user-friendly interface, streamlined claim and payment entry, and informative reporting capabilities. The exceptional customer service and training resources offered by NueMD have also received high praise from users who appreciate the ongoing support as their practices grow. Furthermore, the software's functionality to store and view scanned documents conveniently provides quick access to essential information. Overall, NueMD is highly regarded as an efficient and stress-free tool for effectively managing medical practices.

Easy to use and navigate: Users have found the software to be easy to use and navigate, with all the schedules visible on one screen. They appreciate the user-friendly nature of the software, its simplicity, and clean look. Some users even described it as the most user-friendly they had utilized.

Customizable required fields: Users appreciated the customizable required fields in the software. This feature allows them to tailor their experience and meet their specific needs. The ability to customize required fields contributes to a more efficient workflow for users.

High customer satisfaction: Overall, users have expressed high levels of satisfaction with NueMD's software. They find it very user-friendly, convenient, and well-designed. Many users have been utilizing NueMD for a long time without encountering any problems, describing it as a well-oiled machine.

Difficult to upload large files: Many users have found it challenging to upload files larger than 160mb, which has been a major limitation. This restriction poses difficulties for those who need to share or save large documents within the software.

Lack of common auto-correct for medical terminology: Users express frustration with the absence of a common auto-correct feature for medical terminology. As a result, they are required to manually correct any errors, which can be time-consuming and prone to mistakes.

Slow response from support team: Several users criticize the slow response and lack of effectiveness from the support team when seeking assistance or resolving issues. The delay in receiving timely responses hampers their ability to efficiently use the software and address any concerns that arise.

Users have made several recommendations for NueMD based on their experiences. The three most common recommendations are as follows:

  1. Provide onsite training included in the cost, as the online training program takes too long.
  2. Recommend NueMD for its user-friendly interface and great functions.
  3. Suggest patience when setting up the billing side of NueMD.

These recommendations highlight the importance of efficient training options, recognizing the user-friendliness of the software's interface, and emphasizing the need for patience during the setup process. Additionally, NueMD is recommended for its suitability in medical services departments, particularly those in educational institutions.

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
Sabrina Cipriotto | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We mainly use NueMD for scheduling patients and following up on the status of the patients. It's a really easygoing software to use... Adding patients into the database, creating the appointments and moving them around is pretty simple. Even with no training you can figure out how to use the program.
  • Entering patient's information
  • Creating Appointments
  • Editing appointments
  • Some reports are helpful
  • Reports
  • Copy and Paste information once the patient's info is saved
  • Copy and Paste information once the appointment is saved
  • More characters available in field for patient names.
We only use NueMD for scheduling and following up with patient, and entering their information... so I will just focus on that. The software does its job, has all the required fields you want for scheduling a patient and to keep their info at an easy access. I do think they need improvement in the Reports feature and the "Back" tool. Some of the reports are really good, some won't ever load and would make the program freeze and crash and some are not even possible to run cause you don't have the option for some filters.
  • Adding basic patient info
  • Running certain reports
  • Scheduling features
Billing and Claims Management (5)
N/A
N/A
Real-time eligibility verification
N/A
N/A
Coding
N/A
N/A
Claims management
N/A
N/A
Patient billing
N/A
N/A
Financial Reporting
N/A
N/A
Patient Scheduling (5)
N/A
N/A
Rule-based scheduling
N/A
N/A
Automated patient check-in
N/A
N/A
Automated appointment reminders
N/A
N/A
Multi-location support
N/A
N/A
Calendar interface
N/A
N/A
Medical Inventory Management
N/A
N/A
Electronic Medical Records (10)
N/A
N/A
Charting / document management
N/A
N/A
Templates
N/A
N/A
E-prescribing
N/A
N/A
Fax integration
N/A
N/A
Patient portal
N/A
N/A
Mobile/tablet support
N/A
N/A
Speech recognition
N/A
N/A
Integration with other EMR and PM systems
N/A
N/A
Customization
N/A
N/A
Workflow automation
N/A
N/A
Medical Security and Privacy (4)
N/A
N/A
Role-based permission levels
N/A
N/A
Data backups and redundancy
N/A
N/A
HIPAA compliance
N/A
N/A
Local mode / networking failsafe
N/A
N/A
Workflow and Scale (3)
N/A
N/A
Task tracking
N/A
N/A
Specialty-specific workflows
N/A
N/A
Multi-office / multi-physician capabilities
N/A
N/A
  • It makes it easier to train people on how to use due to it being simple
  • Helps keep track of past present and future visits
  • Complete customizable schedule for different providers
December 06, 2017

NueMD and Chiropractic

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • EHR Templates
  • Scheduling
  • Billing
  • Customer Service
  • Batch Billing
  • Modifying to fit particular needs
Great for MD's clinics. Not so great for chiropractors focusing on personal injury. The biggest issue is with billing. Everything else would be a perfect fit. Their customer service has a lot of room for improvement.
Billing and Claims Management (5)
74%
7.4
Real-time eligibility verification
70%
7.0
Coding
90%
9.0
Claims management
80%
8.0
Patient billing
40%
4.0
Financial Reporting
90%
9.0
Patient Scheduling (5)
62%
6.2
Rule-based scheduling
80%
8.0
Automated patient check-in
70%
7.0
Automated appointment reminders
N/A
N/A
Multi-location support
90%
9.0
Calendar interface
70%
7.0
Medical Inventory Management
N/A
N/A
Electronic Medical Records (10)
36%
3.6
Charting / document management
80%
8.0
Templates
80%
8.0
E-prescribing
N/A
N/A
Fax integration
N/A
N/A
Patient portal
N/A
N/A
Mobile/tablet support
60%
6.0
Speech recognition
N/A
N/A
Integration with other EMR and PM systems
N/A
N/A
Customization
60%
6.0
Workflow automation
80%
8.0
Medical Security and Privacy (4)
40%
4.0
Role-based permission levels
70%
7.0
Data backups and redundancy
N/A
N/A
HIPAA compliance
90%
9.0
Local mode / networking failsafe
N/A
N/A
Workflow and Scale (3)
30%
3.0
Task tracking
N/A
N/A
Specialty-specific workflows
N/A
N/A
Multi-office / multi-physician capabilities
90%
9.0
  • AdvancedMD
AdvancedMD has really good customer service. Something NueMD needs to improve a lot. NueMD's pricing is GREAT, and we got a lot more features for a fraction of AdvancedMD. Software wise we only used AdvancedMD's Practice Management, and there is not a huge difference between both software.
Jessica Adams | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The software is easy to use.
  • Someone with very little billing experience can easily learn to use it.
  • Reports are easy to run and there is a large variety.
  • The initial transition was challenging as it would have been with any software.
  • Some of the trainers seemed to lack experience with details of the program.
  • They were not familiar with some of the insurances in our local area and did not set them up correctly causing delays in payment.
Once the initial transition was complete, the software has been easy to work with and efficient. Payments are coming in quickly and we can identify errors in billing before submission making the process smooth.
Billing and Claims Management (4)
90%
9.0
Real-time eligibility verification
60%
6.0
Claims management
100%
10.0
Patient billing
100%
10.0
Financial Reporting
100%
10.0
Patient Scheduling (5)
100%
10.0
Rule-based scheduling
100%
10.0
Automated patient check-in
100%
10.0
Automated appointment reminders
100%
10.0
Multi-location support
100%
10.0
Calendar interface
100%
10.0
Medical Inventory Management
N/A
N/A
Electronic Medical Records (9)
77.77777777777777%
7.8
Charting / document management
100%
10.0
Templates
100%
10.0
E-prescribing
100%
10.0
Fax integration
N/A
N/A
Patient portal
N/A
N/A
Mobile/tablet support
100%
10.0
Integration with other EMR and PM systems
100%
10.0
Customization
100%
10.0
Workflow automation
100%
10.0
Medical Security and Privacy (4)
100%
10.0
Role-based permission levels
100%
10.0
Data backups and redundancy
100%
10.0
HIPAA compliance
100%
10.0
Local mode / networking failsafe
100%
10.0
Workflow and Scale (3)
100%
10.0
Task tracking
100%
10.0
Specialty-specific workflows
100%
10.0
Multi-office / multi-physician capabilities
100%
10.0
NueMD is easier to use and more reliable than Allscripts. Allscripts feequently had technical problems when we eere using it. It is more economical and a better value than Athena. It has the same features at a much lower price.
NueMD
No
NueMD replaced outsourced billing at our organization.
  • Price
  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
  • Third-party Reviews
We compared many different options when choosing NueMD. We were a little intimidated about bringing billing in-house and compared full service options as well as software (NueMD has both). We checked references and negotiated a competitive price and have been satisfied with our decision.
We took nearly a year to compare products and services. I would recommend looking at all reviews, options, and services specific to your organization when choosing billing software. The time we put into research was well spent and we are satisfied with our choice to use NueMD.
February 13, 2015

Simple!!!

Kirsten Santos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Love how it keeps track of the patients
  • Self efficient
  • System really never crashed
  • Personally even working with other [products] I don't have any issue with it.
Billing and Claims Management (5)
100%
10.0
Real-time eligibility verification
100%
10.0
Coding
100%
10.0
Claims management
100%
10.0
Patient billing
100%
10.0
Financial Reporting
100%
10.0
Patient Scheduling (5)
80%
8.0
Rule-based scheduling
100%
10.0
Automated patient check-in
N/A
N/A
Automated appointment reminders
100%
10.0
Multi-location support
100%
10.0
Calendar interface
100%
10.0
Medical Inventory Management
N/A
N/A
Electronic Medical Records (10)
100%
10.0
Charting / document management
100%
10.0
Templates
100%
10.0
E-prescribing
100%
10.0
Fax integration
100%
10.0
Patient portal
100%
10.0
Mobile/tablet support
100%
10.0
Speech recognition
100%
10.0
Integration with other EMR and PM systems
100%
10.0
Customization
100%
10.0
Workflow automation
100%
10.0
Medical Security and Privacy (4)
100%
10.0
Role-based permission levels
100%
10.0
Data backups and redundancy
100%
10.0
HIPAA compliance
100%
10.0
Local mode / networking failsafe
100%
10.0
Workflow and Scale (3)
100%
10.0
Task tracking
100%
10.0
Specialty-specific workflows
100%
10.0
Multi-office / multi-physician capabilities
100%
10.0
Overall NUEMD is easy to use self explanatory and realtime helps alot when were are busy checking in patients, it gives you messages letting you know when something isnt right and that makes the claim we send out to the ins company cleaner to the return on payments from the ins co is better.
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