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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Features Scorecard
Product Details
What is Nuvi?
Nuvi Features
- Supported: Social Monitoring and Listening
- Supported: Real-time Social Analytics
- Supported: Social Media Research
- Supported: Social Media Publishing
- Supported: Page Analytic Dashboards
Nuvi Screenshots
Nuvi Video
Nuvi Integrations
Nuvi Competitors
Nuvi Technical Details
Deployment Types | SaaS |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Languages | English, Chinese, Russian, Spanish |
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Reviews and Ratings
Reviews
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- Easy to use interface; set up monitors and go
- Compelling visuals & ability to export PDF reports
- Multiple monitors on one account vs. having to set up different accounts per client/monitor
- Responsive to customer service inquiries
- Ability to access training/tools to fully understand the tool's capabilities
- Limitations of working in NUVI in other browsers outside of Chrome
NUVI is a great product with excellent support
- In the classroom, it is relatively easy to use for my students. They can quickly begin tasks that they have been assigned.
- I love the ability to "go back in time" with Twitter mentions.
- As a research tool, I like the ability to access the data in an excel or CSV format.
- I would like to have more mentions for the price we pay.
- It sometimes is a little slow to publish reports.
- Sometimes there are technical difficulties that take a day or two to solve.
Great Value for Your Investment
- NUVI does a nice job of sentiment scoring. No computer program is perfect, however it is much better than other social listening tools that I have tried.
- NUVI does an excellent job of tracking specific URLs that you want to measure.
- NUVI has a sophisticated email alert system that comes in handy when clients are experiencing a PR crisis. We are able to receive automatic alerts when conversation volume increases.
- I wish that NUVI was able to pull historic data.
- I wish NUVI's chart export was a bit better. When you save them as images, the text is white, so it doesn't work well if you want to put them in a Word doc or PowerPoint slide.
- The way that NUVI displays Tumblr re-blogs is repetitive and isn't very helpful when reviewing mentions.
NUVI Social Media Monitoring and Reporting
The dashboard makes it very easy to use, and the biggest plus to this platform was the simple reporting that has. It made sharing the insights very simple with the other executives on the board.
- Social media management and monitoring
- Reporting and analytics of social media channels
- Campaign monitoring and analytics
- Easier set up of campaigns and more walk through videos
NUVI is the BEST
Nuvi helps to bring real-time conversations to life! Without it, we'd be making less informed decisions about our client's social business, content direction and overall strategy.
We're able to quickly and easily create profiles, which allow us to monitor client (and even competitor) intel with a granular focus.
Custom reporting allows our team to create interactive, accurate, and detailed PDF reports that are easy to share with your clients, executives and team.
Mobile alerts allow our team to stay connected on the go. Customize text or email alerts to notify you of important developments (crises).
- There are many great features that we like about NUVI. We initially purchased this tool just for listening/monitoring but have learned to do so much more with it.
- I really enjoy the "stream" feature and love the reports that NUVI creates.
- The dashboards for each monitor is also very easy and friendly to use.
- Sentiment can be very inaccurate which reflects poorly in our reports but we've learned that this can be easily corrected. We have a specific way of reporting to our clients and NUVI doesn't include all the basic metrics such as follower growth and top performing posts so we still need to use other tools to pull that information.
- Getting the right keywords combinations and syntax + structure can be tough, especially when you are trying to be lean and focused with the number of mentions you are processing each month. The good news is, their team is there to help you craft those and they are very forgiving on temporary overages.
- Historical data does not pull Facebook/Instagram data (only Twitter). Needs to include all social channels.
Great tool for proactive monitoring, not reactive reporting
- Advanced Twitter search (any terms , handles, hashtags, or URLs)
- Detailed analysis of search results (sentiment, categorization, emotion, rough reach/spread of each)
- Visualization of mention volume and geography
- There are various quirks and bugs that become apparent as you use the tool more. Nothing that completely ruins the experience, but they can be nagging.
- It didn't seem to pull in every use of some particular Instagram hashtags that we were tracking. Instagram reported a good bit more than NUVI did.
- Better historical data (for collection and prediction). Currently it can pull from the last 30 days of Twitter data, which can give you some idea of volume moving forward, but in some cases it's a vast underestimate for the actual volume you'll get from all data sources. Also, if you're looking for previous mentions of your search terms beyond 30 days, then you're out of luck.
- Social listening is great! Pulls all info, has a variety of options that can be included into the monitor (you can have unlimited monitors, but are limited to a set number of mentions), and monitors can be easily paused and edited. Great for quick, flexible situations and they are thorough.
- Customer service is great! I've never had a bad experience with vendor reps, but our NUVI rep was great. Consistently check-in with relevant info for our clients, demonstrating he monitored our pages to stay up-to-date and thought about optimizations that sometimes my team hadn't considered. Also, flexible. He made himself available.
- Reporting is nice. There are more thorough reports out there, but it does a good job of compiling the info from the monitors and providing some high level information on your social channels. A good thing to add to existing reports. Our team regularly used the visuals generated from these.
- Personally, I felt like Instagram-specific features were missing. Now that profiles are more private and Facebook owns the platform, I understand how much harder it is to pull mentions. However, I would've liked to see more Instagram functionality incorporated.
- There is a daily mention limit. If you have monitors with a high mention count, apparently the platform stops counting mentions after a certain amount and will pick it up the next day. It never made sense to me and we ran into some issues with this. They were, however, quick to fix these.
Why Nuvi is the BEST social media software on the market!
- Social media listening
- Content publishing, scheduling, and posting
- Strategic social media decision making for our industry
- None that I can think of - every issue I had with Nuvi they fixed within three months of me signing up for the program
Good cost and features for corporate solution
- Aggregate analytics reports
- Calendar view of scheduled posts
- Post to multiple platforms
- Can be glitchy
- Color pallet is dark some users do not like it
- No spell check in posting
- Setup of monitors confusing for basic users
- No backup of scheduled posts if platform crashes
- Powerful graphing capabilities
- Multiple targets for brands or topics
- Great onboarding and ongoing team support to help users get up to speed with a very powerful toolset
- It is a very robust toolset once you learn the language and how to exclude content that isn't a fit. It could be a little more intuitive.
- Their annual agreements seem to be an outdated concept in the current internet SaaS world.
Robust social media tracker!
- Social Media Conversation tracking - thorough and solid reporting
- Influencer Tracking - a key metric and surprisingly useful
- Customer Service - my client representative Brandi blew the doors off! Every time I needed her, she was responsive and creative with solutions
- Accurately identifying targets who share the same name, but are different entities.
- More thorough Facebook reporting
- More customized reports
Satisfied NUVI user
- Deep Listening - NUVI delves deep into conversation
- Social Media Impact - NUVI allows us to sort through years of social media posts to determine which ones worked best
- Facebook comments - NUVI does not have the capability to access Facebook comments on posts
Powerful tool
- Hashtag tracking
- International reach and spread
- Historical data downloads
- Grouping/categorisation of campaigns
- Integration of other tools - such url shorteners
- Speed of report generation
Affordable insight
- Dashboards - quick, visual snapshots of reach and engagement that resonate and make it easy to spot key trends.
- Customizable reports for our clients that highlight key trends, issues and challenges.
- Comparison dashboards - so we can see how companies compare to competitors
- We would love to see access to past news articles (rather than just social media outlets).
AWESOME listening and monitoring tool!
- Reporting feature allows you to build unique, detailed reports based on your preferences
- Social stream allows you to see updates in real time and has a very attractive view
- Customer service is always helpful, responsive, and attentive
- Dashboard is very inviting and appealing
- Search feature can sometimes not pull accurate results or any results at all
Nothing but issues
- Good idea in theory
- If it worked as well as they say and didn't require so much work, it may be beneficial
- Looks nice
- I dislike that they don't send invoices at all before you are charged and if you try to access invoices in your account, don't worry you can't because they don't exist there.
- I dislike that we were told we had a 30-day no-contract trial that wasn't even long enough to build up enough useful data to see if it was even worth the $300/mo they charge. Not only that, we are such a small company with so low of mentions it has been COMPLETELY useless. They don't care, they just want your money. And because we emailed them a few days after the 30 day trial (including weekends) they "talked to their lawyers" and "the lawyers" just couldn't let us out of the contract. How desperate are they that they need our $300/mo if they have such large companies on board that they brag about on their website?
- I also dislike how there is no useful way to engage with Instagram. If you have 1,000 bubbles of engagement you have to click them all individually and change the color to know what you have even checked or not checked. It is tedious, time consuming, and a complete waste of time. I don't even know how large companies manage this because of how much work it is.
- Monitors are hard to set up, you have to specify and narrow down SO much just to tailor it to what you need. You can't be too broad, but you can't be too specific. They will ask to set up calls all day to waste your time just telling you all the work you need to do to get it right.
- ZERO benefits. We are too small of a company and it is completely useless. They didn't have any sympathy for our less than 100 mentions a day and have bound us to the contract anyway. Cell phone providers don't even lock you into contracts any more. I think they are extremely desperate for money.
NUVI: Easily the most intuitive piece of visual software, backed by some magical geniuses I've used TO DATE!
- Account management: Amber, my sensational, informative, creative, personable, business savvy Nuvi rep is some sort of magical fairy woman sent to me from the depths of internet wisdom.
- I cannot express how great the customer service is at this company. With me from the very start, having a Nuvi rep by my side has made a huge difference in my understanding of the product as a whole. Not only have I been able to create intuitive, specific monitors, but the leads we found helped us build our entire community.
- The visualizations, particularly in the stream view are INSANELY intuitive. Putting data into a visual format makes it easy to understand, easy and almost FUN to interact with, and easy to analyze, read and access for social strategy. Totally what sold me on the product in the first place:)
- I'm sure there are places, but I'm quite content for now:)
Powerful Social Media Monitoring
- Ease of use
- Publishing all-in-one
- Robust reporting
- Almost too powerful
- Data can sometimes be overwhelming
NUVI - amazing social media monitoring tool
- Monitors social media channels
- Monitors brands and competition
- Allows you to be part of the conversation
- Add Yelp and TripAdvisor to be able to monitor reviews
NUVI Rocks!
- Real time listening.
- Easy to navigate.
- Great customer service.
- LinkedIn monitoring.
- Publishing.
NUVI: Such a great tool!
- Real-Time listening
- Engagement
- Amazing support!
- Publishing
- LinkedIn Data
- Creating reports is SO easy! You determine a time range and click a button. They're very editable and you can choose what information to include (more detailed for teammates; top level points for executives).
- Their customer support is among the best I've ever experienced. They reply quickly when I have a question, and are excellent at making sure users understand the full capabilities of the tool (to maximize value).
- Nuvi gives you a easy-to-read clear picture of the conversations around your brand online.
- They don't yet have a good way of showing Share of Voice.
- Nuvi could improve by providing better graphics in their reports - and granting the ability to grab sections to include in presentations.
Great Tool!
- Combines visuals and data so it's easy to understand.
- Allows for deep dives into social media data.
- Easy to make customized reports.
- Initially it can look a bit daunting but the tutorials and training really helped answer any questions.
Great Tool for Social Seeding Strategies
- Social Listening.
- Social Seeding.
- Reputation Monitoring.
- The amount of data can be overwhelming.
I adore Nuvi
- Social listening.
- Facebook user analytics through their Audiences tool.
- I would like the see the sentiment tool have learning capabilities.
- I wish the editing of dashboards would auto-update the others.