Name: Ocelot
Rating: 9.9 (2 reviews)
Author: Ocelot

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Service Mesh

Development

Alumni Management

School Management

Education

Board Management

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enhanced 911 (E911)

Enterprise

Accounting

Invoicing

Nonprofit Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Cloud Cost Management

Cloud Storage

Database Performance Monitoring

Email Verification

Fraud Detection

IP Address Management (IPAM)

IT Asset Disposal

Integration Platform as a Service (iPaaS)

License Management

Low-Code Development

Managed IT Service

Master Data Management (MDM)

Network Diagnostics

Network Performance Monitoring

Network Simulation

NoSQL Databases

Rack Servers

Tape Storage

Wireless LAN

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Digital Rewards

Email Marketing

Marketing Automation

Online Proofing

Screen and Video Capture

Social Media Management

Survey & Forms Building

Video Editing

Web Analytics

Website Builder

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Consulting

Sales

API Security

File Integrity Monitoring

Security Orchestration, Automation and Response (SOAR)

Security

Animation

Construction Management

Debt Collection

ID Card

Last Mile Delivery

Municipal

Vertical-Specific

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### Student Engagement
Users consistently praise Ocelot's ability to effectively engage with students and provide valuable support. The platform's student engagement features, such as the AI chatbot and 24/7 access to information, have been highlighted as key strengths by reviewers. While some users mention a desire for more tailored information for specific student groups, overall, Ocelot's student engagement capabilities are seen as a significant asset in enhancing communication and support for students across various needs and inquiries.

### Accessibility and Inclusivity
Users unanimously praise Ocelot's responsiveness and receptiveness to student and institutional needs. When it comes to accessibility and inclusivity, reviewers consistently highlight Ocelot's commitment to ensuring that their products cater to a diverse range of users. The platform's inclusive design and accessibility features have been a game-changer for students, making it easier for them to access vital information and support services. Ocelot's dedication to enhancing accessibility and inclusivity is evident in the positive feedback it receives from users who appreciate the organization's efforts to meet the diverse needs of both students and institutions.

### Chatbot Technology
Users generally express high satisfaction with Ocelot's chatbot technology capabilities. The chatbot's ability to provide accurate and timely responses, especially during the pandemic, has been highlighted as a significant benefit. Users appreciate the chatbot's continuous learning process and the support provided by Ocelot's team. While some users mention minor issues such as clunky responses and occasional links without direct answers, overall, the chatbot is seen as a valuable tool for enhancing communication with students and providing essential information efficiently.

### Communication Tools
Users unanimously praise Ocelot's communication tools effectiveness. The platform's texting, chatbot, and live chat features have significantly improved communication with students, providing quick and accurate responses even outside of regular operating hours. While some users found challenges with the live chat feature, overall, the ease of implementation and the high-quality customer service have been highlighted as major strengths. Ocelot's AI chatbot has been particularly lauded for its ability to handle a wide range of inquiries and enhance the institution's communication capabilities, especially during times of rapid change like the pandemic.

### Customer Service and Support
Users consistently highlight the proactive and attentive nature of Ocelot's customer service team, emphasizing the ease of implementation and the availability of support 24/7/365. The positive feedback underscores the value of the full library of engaging videos, the option for customized content, and the bilingual support provided, catering to a diverse user base. Customers appreciate the personalized assistance from client success managers and the prompt responses received, making Ocelot a reliable partner in addressing their needs effectively.

### Financial Aid Management
Users consistently praise Ocelot for its efficient and accessible financial aid management tools. The platform's ability to provide accurate and up-to-date information, comply with federal regulations, and offer immediate access to resources through videos and chatbot functionality has garnered positive feedback. Additionally, users appreciate the platform's updates based on regulatory changes and the integration of videos into responses. While some users suggest integration with other industry tools, overall, Ocelot's financial aid management capabilities are well-received for their user-friendly interface and timely information delivery.

Ocelot's AI chatbot has proven to be a valuable asset for educational institutions, solving various business problems and improving the student experience. Users have praised Ocelot for its ability to handle high volumes of student questions, freeing up staff time that can be allocated to other important activities such as processing and reporting. By providing consistent messaging to everyone, including during non-operating hours, Ocelot ensures that students receive accurate and concise information when they need it, without having to wait in line or leave work early.

One key business problem solved by Ocelot is the ability to determine what students need in terms of Admissions and Financial Aid information. The chatbot's intuitive interface allows users to easily anticipate future knowledge base needs by seeing what other information students require on a daily basis. This feature helps educational institutions proactively address common student queries and provide timely support. Additionally, Ocelot's bilingual services ensure that information is accessible in the language students feel most comfortable with, removing barriers and providing equal access to all students.

Overall, institutions using Ocelot have found it to be an invaluable tool in improving operational efficiency, delivering excellent customer service, and enhancing the overall student experience.

Boasting users among more than 650 colleges and universities worldwide, GoReact, from Speakworks headquartered in Orem, is software for video-based skill assessment with interactive tools for collaborative learning and personalized feedback. GoReact aims to help all learners demonstrate skill competency with greater human connection and increased engagement.

Education Pricing

Volume-Based Pricing

Professional Pricing

GoReact

3 Month

12 Months - Unlimited Languages

Lifetime - Unlimited Languages

Lifetime Plus - Unlimited Languages, Includes 12 Months of Unlimited Group Coaching

Ocelot

Higher Education

Ocelot is the industry leader in AI communications purpose-built for higher education, empowering colleges and universities to improve enrollment and retention through on-demand and multi-channel student engagement. Ocelot’s solutions are underpinned by an unrivaled, higher-ed specific knowledge base of content, integrated services offering, and continuously improving AI engine fueled by millions of real-time student interactions. Trusted by hundreds of organizations across the U.S., Ocelot makes cutting-edge machine learning accessible, secure, and scalable so institutions can focus on creating impactful, personalized interactions that drive tangible outcomes. Visit <a href="http://ocelotbot.com/" target="_blank" rel="noopener">ocelotbot.com</a> to learn more.

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Ocelot

Overview

What is Ocelot?