Odoo Reviews

34 Ratings
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Score 7.8 out of 100

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Reviews (1-9 of 9)

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February 04, 2021
Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
We bought Odoo ERP to be used across the whole organization. But within the 14 days after accepting the contract and made payment, we decided to cancel it because the service they were offering us was not as we expect for a ERP consultant.
  • intuitive ERP
  • good price
  • customer support is horrible and slow
  • the accounting department never contact us for returning the money we paid them
  • they are not answering our emails and calls to solve the problem
  • the post selling service is not working with us and we are very disappointed
We can not say how Odoo works well because we never start to use it, but the customer service have to be improved. So the client can have the communication it needs with the company at any time, even if it is in order to cancel the service and to receive the money back. It is just the way companies operate, they return the money within the 14 days after the payment if it is decided to cancel it.
Because we never received the support
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March 14, 2020
Mitesh Bhalani | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use Odoo mostly for inventory management. POs are stored in Odoo, and those are linked to receipts, quality inspections, and inventory inputs. We also use this product for managing manufacturing production orders and creating traceability between the lots of raw materials received and the final product assemblies. Related to this, Odoo is the second place where revision changes and relevant BoMs are stored.
  • Lot traceability
  • Inventory tracking
  • Manufacturing orders
  • Navigation
  • Auto-generated labels
The software is really good for managing inputs and inventory as well as maintaining traceability. The "track picking moves" functionality lets you look into a specific lot or serial numbers and view all the product moves that occurred with that lot. However, some navigation is not intuitive. For example, if I click on an item in the BoM of an assembly, then click the back button to go back to the assembly, the site goes all the way back to the home screen. Some of these quirks mean that there is a learning curve for the software, but overall the tracking is very good.
Read Mitesh Bhalani's full review
March 15, 2020
Camila Yamamoto | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Odoo is a complete ERP business management software, with an embedded CRM system. It is used by several stores in the organization. My IT colleagues and I use Odoo primarily to manage IT projects, services, acquisitions, sales, and miscellaneous notes. With Odoo we have more control of the projects, and we optimize our time. One of the most important things is the reports too, which are customizable and complete.
  • Easy to use and learn.
  • A great community support.
  • Nothing to complain about with Odoo. I had no technical problems or errors when using this tool.
The Odoo tool is easy to learn, use, and customize. with its management of all projects, tasks, services, and business processes. The tasks are always updated by us. The integration between its modules is excellent and facilitates its use. The community is huge and it is easy to find the solution of doubts or technical problems. And the reports are very organized, customizable and easy to understand, which helps us to have a good sense of everything that happens in the organization.

Read Camila Yamamoto's full review
December 13, 2019
Franz Josef Bautista | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Review Source
I still use it as my main platform for my CRM as well as AR and invoicing. Also for customer follow up and tracking. I also use the quotation module. To some extent, the project management module for tracking projects both internal and external to my company
  • Easy interface for both cloud and on-premise.
  • Seamless integration between modules.
  • Development can be a challenge since it was developed using multiple languages.
  • Pre-defined modules although works well can be limiting.
For startups and companies with simple operations that do not need many customized modules, Odoo can deploy quickly, is easily scalable and can be cost-efficient.
Read Franz Josef Bautista's full review
May 31, 2019
Marouane Tohme | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Currently, Odoo is used internally at my company to keep a record of all employees and employee documents. It makes the job of the Human Resource department much easier and the ability for staff to log in to their own accounts a request leaves is an invaluable resource. Odoo is hosted locally on an in house server and was very easy to implement (a cloud option is available for those interested).
  • Keeping a detailed record of all staff.
  • The application can be extended with modules.
  • Simple and intuitive.
  • Simple implementation
  • Relatively inexpensive.
  • Odoo has always met our requirements.
  • The service is consistent and robust.
One of Odoo's strongest "Features" is its ability to scale, the application works well in small to medium-sized businesses but is more than capable of scaling to larger environments. The ability to add or remove features as they are needed makes adjusting your implementation to your company's current needs easy. The service is relatively inexpensive making the barrier of entry for smaller businesses low. We have had no issues with the service here.
Read Marouane Tohme's full review
September 18, 2018
Oscar Alcalá | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source
Well I'am an Odoo consultant and also an Odoo user, internally at our company we use it for Sales, E-commerce, marketing, HR, Projects, Recruitment, CRM and more.
  • Accounting is the core of Odoo, it started as an accounting software back in the days when it was called TinyERP, the key value added in the accounting is the usability, so far now in the market, there is no accounting software as user-friendly as Odoo
  • Scalability, Odoo is highly customizable by developers and end users, once installed with a little bit of practice and training users can maintain Odoo by themselves.
  • Bug fixing by the Odoo team is not that good, it can take up to a month to solve an issue
  • Not all localizations are included in the core.
Odoo is flexible but is a generic suite of business apps, it has the core of every business type but is not vertical for special needs. Good news is that you can modify it and make it work for your industry as you wish, and I think that if you use a consultant for the implementation of Odoo in your company, few things can go wrong. In my experience, things go wrong mostly because of the lack of knowledge of the tool. If you get trained and read the documentation, there are a few things you cannot do with Odoo.
Read Oscar Alcalá's full review
June 19, 2017
David MacDonald | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Odoo is the ERP of the company. It helps with sales, manufacturing, purchases, invoicing and accounting. It is our MRP and accounting software.
  • Possibility to customize the fields and some workflows is rather simple and a lot of tutorials are available on the internet.
  • The community version is free as are most modules and some paying modules developped for specific purposes are available in the marketplace.
  • It is easy to configure products with accounting, everything is smooth.
  • Community version is sometimes hard to maintain, needs some on-premise knowledge (IT) or having business with an Odoo partner that is sometimes expensive and unreliable.
  • Enterprise version is as expensive as other ERP in the market.
  • Reporting is horrible, not a lot of possibility to integrate seamlessly with a third party BI platform.
I would go community version for a small startup, Odoo can be customized quickly and refined as a company matures. It's less suited for a big company already using an ERP with lots of workflows and integration.
Read David MacDonald's full review
September 18, 2018
Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
We provide services using Odoo. We have launched an e-commerce website based on Odoo 10. We actively maintain the backend along with the user role management and various technical aspects of Odoo, such as developing custom modules. We implement extra functionality by extending Odoo and various other stuff related to Odoo. We also support users to deploy Odoo on their production server.
  • Extendible, can be extended to do whatever you want
  • Robust and flexible.
  • Thousands of Modules / plugins out of the box
  • Easy to deploy
  • Has larger memory footprint
  • Performance tuning is a bit complex
Odoo is extremely powerful as it provides many applications out of the box. So, getting started on something is extremely easy with Odoo. However, thorough Python knowledge is required to customize or extend Odoo to make your product unique. Hence, if your app requires something special you might have to reconsider the complexity of developing a new app using some other framework, or extending Odoo.
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January 31, 2017
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Odoo is used as the main ERP for the company and mainly for our sales department. However, three other departments such as the logistics and finance departments are also using it, including the support department that I am the manager of. It used for all of the sales related business processes as well as finance operations including the logistics that are needed to carry these tasks out. The operations carried out with Odoo include basically everything starting from the first step of selling to ending with the invoices, and sales orders to shipping.
  • Easy to use and user-friendly interface with the detailed instructions alongside whenever it's needed. If the instructions do not help or you need any further assistance their support team is really accessible through email. The response rate is maximum 1 hour.
  • The ability of the system to be the all-in-one place for different business operations. As in terms of sales, in our organization, it unites and serves almost every task related to sales starting from invoicing and ending with the shipping.
  • The modules inside the Odoo are well adapted to each other for different but connected operations making it comfortable to understand the process flow at a functional and technical level.
  • Some of the 'landing pages' in the system are not user actionable/changeable. For instance, setting the pipeline of the sales, which appears for every salesmen user, even if there is no need for him/her to set it. It can't be turned off.
  • Being open source software, Odoo should be more easily tweakable. However, it is difficult to find the proper information for the developers about how to do it. The is a lot of information but not in a well-organized way.
As in my case, a whole four departments and their operations/assets are accessible through the system. It is really easy, for instance, to sell the product to the end-user and carry out all the necessary operations such as creating the quotation and easily export the proforma invoice, confirm thesale and assign it to the logistics, etc. All these are done in a really easy way and not a big effort is needed if you are well adapted to the system. What's more, the system is really fast and it does not lag with excessive operations.
Read this authenticated review

Feature Scorecard Summary

Pay calculation (5)
Benefit plan administration (4)
Direct deposit files (4)
Salary revision and increment management (4)
Reimbursement management (4)
API for custom integration (5)
Plug-ins (5)
Single sign-on capability (5)
Role-based user permissions (5)
Dashboards (5)
Standard reports (5)
Custom reports (5)
Accounts payable (4)
Accounts receivable (4)
Global Financial Support (4)
Primary and Secondary Ledgers (4)
Intercompany Accounting (4)
Localizations (5)
Journals and Reconciliations (4)
Enterprise Accounting (4)
Configurable Accounting (4)
Centralized Rules Framework (4)
Standardized Processes (5)
Inventory tracking (6)
Automatic reordering (6)
Location management (6)
Manufacturing module (5)
Pricing (5)
Order entry (5)
Credit card processing (4)
Cost of goods sold (4)
Order Orchestration (4)
End-to-end order visibility (5)
Order exception Resolution (4)
Automated Invoice Processing (4)
Shared Services Payments (4)
Billings Management (4)
Customer Receipt Applications (4)
Customer Collections (4)
Revenue Recognition (5)
Cash Management (4)
Asset Management (4)
Travel & Expense Management (5)
Budgetary Control & Encumbrance Accounting (4)
Period Close (4)
Transactions Tax (5)
Subledger Reconciliations (4)
3rd Party Accounting Systems (3)
Budgeting and Forecasting (3)
Project Costing (4)
Cost Capture (3)
Capital Project Management (3)
Customer Invoicing (4)
Customer Contract Compliance (3)
Project Revenue Recognition (3)
Project Financial Performance Analysis (3)
Project Financials Dashboard (3)
Real-time Financial Reporting (3)
Embedded Business Intelligence (3)
Project Planning Collaboration (3)
Project Planning and Scheduling (5)
Project Manager Dashboard (5)
Resource Manager Dashboard (5)
Task Insight for Project Managers (4)
Project Manager Mobile Functionality (4)
Team Member Task Collaboration (5)
Team Member Mobile Functionality (4)
Project Candidate Search (4)
Project Candidate Comparison and Analysis (4)
Defineable Resource Pools (4)
Defineable Resource Pools (4)
Talent Profiles (4)
Real-Time Project Reporting (4)
Absence Management (4)
Product Lifecycle Management (4)
Award Lifecycle Management (4)
Spending Control (4)
Indirect Cost Management (4)
Billing (3)
Sourcing Team Collaboration (6)
Sourcing Analysis (4)
Bids Analyzed and Compared (4)
Catalog Shopping E-Commerce for Employees (4)
Contract Authoring (4)
Contract Compliance Management (4)
Contract History (4)
Contract Renewal Automation (4)
Contract Repository (4)
Contract Standardization and Enforcement (4)
Electronic Signatures (4)
Invoice Automated Matching (4)
Purchasing Risk and Compliance Management (4)
Requisitions-to-Purchase Orders Integrated (4)
Spend Compliance Management (4)
Supplier Assessment (4)
Supplier Communication and Collaboration (4)
Supplier Management (4)
Supplier Portal (4)
Risk Repository (2)
Control Management (2)
Control Mapping (2)
Control Efficiency Assessments (2)
Automated Control Assessments (2)
Assessment Capture (2)
Issue Detection (2)
Automatic Notification (2)
Remediation and Certification (2)
Transportation Planning and Optimization (2)
Transportation Sourcing Management (2)
Transportation Process Integration (2)
Transportation Execution Management (2)
Freight Payment Automation (1)
Trade Management (1)
Trade Regulatory Compliance Management (1)
Customs Entry Management (1)
Customs Document Management (1)
Customs Document Collaboration (1)
Fulfillment Management (2)
Inventory Visibility (2)
Warehouse Workforce Management (2)
Production Process Design (4)
Supply Chain Business Flows (3)
Production Management (4)
Contracted Manufacturing Management (3)
Configuration Management (3)
Work Definition (3)
Work Execution (3)
Advanced Fulfillment (3)
Manufacturing Costs (3)
Forecasting (3)
Inventory Planning (3)
Multi-tier Supply Chain Planning (3)
Performance Monitoring (3)
Ideation Management (3)
Requirements Management (3)
Proposal Management (3)
Innovation Portfolio Management (3)
Product Master Data Management (3)
Vendor Portal (3)
Project Portfolio Management (3)

What is Odoo?

Odoo is a fully integrated and customizable open-source suite of business applications including sales, CRM, project management, manufacturing, inventory, and accounting in one software solution. According to the vendor, Odoo was designed to meet the needs of companies of all sizes and budgets.

The depth of integration within Odoo helps users to reduce redundant manual processes. Every module is interconnected to provide an integrated experience from app to app, and users can automate many processes that would otherwise require manual inputs into multiple applications. Odoo keeps all business functions in one place allowing teams to collaborate with other departments from one unified platform.

Odoo is open-source software and offers security features to business technology and software development communities around the world. The Odoo market offers numerous modules and apps that the vendor says are suitable for a variety of business needs.

Odoo Features

General Ledger and Configurable Accounting Features

Has featureAccounts payable
Has featureAccounts receivable
Has featureGlobal Financial Support
Has featurePrimary and Secondary Ledgers
Has featureIntercompany Accounting
Has featureLocalizations
Has featureJournals and Reconciliations
Has featureEnterprise Accounting
Has featureConfigurable Accounting
Has featureCentralized Rules Framework
Has featureStandardized Processes

Subledger and Financial Process Features

Has featureAutomated Invoice Processing
Has featureShared Services Payments
Has featureBillings Management
Has featureCustomer Receipt Applications
Has featureCustomer Collections
Has featureRevenue Recognition
Has featureCash Management
Has featureAsset Management
Has featureTravel & Expense Management
Has featureBudgetary Control & Encumbrance Accounting
Has featurePeriod Close
Has featureTransactions Tax
Has featureSubledger Reconciliations
Has feature3rd Party Accounting Systems

Inventory Management Features

Has featureInventory tracking
Has featureAutomatic reordering
Has featureLocation management
Has featureManufacturing module

Order Management Features

Has featurePricing
Has featureOrder entry
Has featureCredit card processing
Has featureCost of goods sold
Has featureOrder Orchestration
Has featureEnd-to-end order visibility
Has featureOrder exception Resolution

Payroll Management Features

Has featurePay calculation
Has featureBenefit plan administration
Has featureDirect deposit files
Has featureSalary revision and increment management
Has featureReimbursement management

Reporting & Analytics Features

Has featureDashboards
Has featureStandard reports
Has featureCustom reports

Customization Features

Has featureAPI for custom integration
Has featurePlug-ins

Security Features

Has featureRole-based user permissions
Has featureSingle sign-on capability
Has featureMulti-factor authentication
Has featureUser-level audit trail

Grants Management Features

Has featureAward Lifecycle Management
Has featureSpending Control
Has featureIndirect Cost Management
Has featureBilling

Project Financial Management Features

Has featureBudgeting and Forecasting
Has featureProject Costing
Has featureCost Capture
Has featureCapital Project Management
Has featureCustomer Invoicing
Has featureCustomer Contract Compliance
Has featureProject Revenue Recognition
Has featureProject Financial Performance Analysis
Has featureProject Financials Dashboard
Has featureReal-time Financial Reporting
Has featureEmbedded Business Intelligence
Has featureProject Planning Collaboration

Project Execution Management Features

Has featureProject Planning and Scheduling
Has featureProject Manager Dashboard
Has featureResource Manager Dashboard
Has featureTask Insight for Project Managers
Has featureProject Manager Mobile Functionality
Has featureTeam Member Task Collaboration
Has featureTeam Member Mobile Functionality
Has featureProject Candidate Search
Has featureProject Candidate Comparison and Analysis
Has featureDefineable Resource Pools
Has featureDefineable Resource Pools
Has featureTalent Profiles
Has featureReal-Time Project Reporting
Has featureAbsence Management
Has featureProduct Lifecycle Management

Procurement Features

Has featureSourcing Team Collaboration
Has featureSourcing Analysis
Has featureBids Analyzed and Compared
Has featureCatalog Shopping E-Commerce for Employees
Has featureContract Authoring
Has featureContract Compliance Management
Has featureContract History
Has featureContract Renewal Automation
Has featureContract Repository
Has featureContract Standardization and Enforcement
Has featureElectronic Signatures
Has featureInvoice Automated Matching
Has featurePurchasing Risk and Compliance Management
Has featureRequisitions-to-Purchase Orders Integrated
Has featureSpend Compliance Management
Has featureSupplier Assessment
Has featureSupplier Communication and Collaboration
Has featureSupplier Management
Has featureSupplier Portal

Risk Management Features

Has featureRisk Repository
Has featureControl Management
Has featureControl Mapping
Has featureControl Efficiency Assessments
Has featureAutomated Control Assessments
Has featureAssessment Capture
Has featureIssue Detection
Has featureAutomatic Notification
Has featureRemediation and Certification

Logistics Features

Has featureTransportation Planning and Optimization
Has featureTransportation Sourcing Management
Has featureTransportation Process Integration
Has featureTransportation Execution Management
Has featureFreight Payment Automation
Has featureTrade Management
Has featureTrade Regulatory Compliance Management
Has featureCustoms Entry Management
Has featureCustoms Document Management
Has featureCustoms Document Collaboration
Has featureFulfillment Management
Has featureInventory Visibility
Has featureWarehouse Workforce Management

Manufacturing Features

Has featureProduction Process Design
Has featureSupply Chain Business Flows
Has featureProduction Management
Has featureContracted Manufacturing Management
Has featureConfiguration Management
Has featureWork Definition
Has featureWork Execution
Has featureAdvanced Fulfillment
Has featureManufacturing Costs

Supply Chain Features

Has featureForecasting
Has featureInventory Planning
Has featureMulti-tier Supply Chain Planning
Has featurePerformance Monitoring

Product Lifecycle Management Features

Has featureIdeation Management
Has featureRequirements Management
Has featureProposal Management
Has featureInnovation Portfolio Management
Has featureProduct Master Data Management
Has featureVendor Portal
Has featureProject Portfolio Management
Additional Features
Has featureBusiness Instant Messaging
Has featureProduct & Price List Management
Has featureInternationalization
Has featureQuality Management
Has featureMass Mailing
Has featureMarketing Automation
Has featureWebsite Builder
Has featurePoint of Sale

Odoo Screenshots

Odoo Videos (2)

Odoo Integrations

Stripe, Worldpay, EasyPost, DHL Express, UPS, United States Postal Service, FedEx, Ebay, VoIP (Asterisk), Bpost, Magento E-commerce, Amazon Marketplace, Woo-Commerce, DHL, QuickBooks Accounting, Xero Accounting, PayPal, Google Apps Integration

Odoo Competitors

NetSuite ERP, Zoho ERP, Sage ERP

Odoo Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional
EditionPricing DetailsTerms
Basic$3,060.00Per Year
Standard$5,950.00Per Year
Pro$21,250.00Per Year

New customers get a discount on the initial number of users purchased. ($20.00 USD instead of $24.00 USD).

Odoo Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

Odoo Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar
Advanced Technical or Development Support

Odoo Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported Countries:France, Germany, United Kingdom, Italy, Spain, Switzerland, Netherlands, Greece, Poland, Ukraine, Austria, Belgium, Sweden, Croatia, Norway, Iceland, Denmark, Czech Republic, Republic of Ireland, Hungary, Finland, Bulgaria, Cyprus, Luxembourg, Serbia, Albania, Slovenia, Belarus, Lithuania, Slovakia, Macedonia, Estonia, Montenegro, Monaco, Latvia, Vatican City, Moldova, Gibraltar, Bosnia, Andorra, Liechtenstein, Faro Islands, San Marino, Isle of Man, Jersey, Guernsey, Aland Islands, India, China, Bhutan, Armenia, Iraq, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Cyprus, Georgia, India, Indonesia, Iran, Israel, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Mongolia, Myanmar, Nepal, North Korea, Oman, Pakistan, Palestine, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Timor- Leste, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Antigua and Barbuda, Bahamas, Barbados, Belize, Canada, Costa Rica, cuba, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Saint Kitts and Nevis, Saint Lucia, saint Vincent and the Grenadines, Trinidad and Tobago, United States of America, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela
Supported Languages: Albanian, Amharic, Arabic, Basque, Bosnian, Bulgarian, Burmese, Catalan, Chinese, Croatian, Czech, danish, Dutch, English, Estonian, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kabyle, Khmer, Korean, Lao, Latvian, Lithuanian, Macedonian, Mongolian, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Telugu, Thai, Turkish, Ukrainian, Vietnamese