Skip to main content
TrustRadius

Overview

What is Odoo?

Odoo, from the Belgium-headquartered multinational company of the same name, is a suite of business applications for managing the sales pipeline. It also comprises a PoS and inventory management modules, scaling to a warehouse or retail management solution.

Read more
Recent Reviews

TrustRadius Insights

Odoo is a versatile software that caters to various business needs. One of its primary use cases is inventory management, where users rely …
Continue reading

The worst decision you could make

1 out of 10
April 20, 2023
We switched over to Odoo based on the vendor promises and we did a trial. On the surface everything works, but as soon as you get into …
Continue reading
Read all reviews

Popular Features

View all 66 features
  • Inventory tracking (11)
    4.9
    49%
  • Accounts payable (10)
    3.9
    39%
  • Accounts receivable (10)
    3.9
    39%
  • Automatic reordering (10)
    3.4
    34%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.odoo.com/pricing?utm_campai…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24.90 per month per user
Return to navigation

Product Demos

Documents Basics | Odoo Documents

YouTube

Odoo 9 Launch Presentation Demo

YouTube

Purchase Basics and Your First Request for Quotation | Odoo Purchase

YouTube

Intro to Odoo v12 webinar 2019

YouTube

Create an Odoo Database | Odoo Getting Started

YouTube

What is Odoo? 95 seconds overview

YouTube
Return to navigation

Features

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

1.1
Avg 7.1

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

1
Avg 7.2

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

1
Avg 8.0

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

4.3
Avg 7.0

General Ledger and Configurable Accounting

Financial management solution, including capabilities for general ledger and configurable accounting

2.5
Avg 7.6

Inventory Management

The ability to track and manage the flow of goods or materials into and out of an inventory.

2.6
Avg 7.8

Order Management

The ability to process orders, and track them from quote to cash.

3
Avg 7.7

Subledger and Financial Process

Revenue management solution including capabilities for subledgers and financial processes

1
Avg 7.4

Project Financial Management

Project financial management solution including capabilities for project budgeting, cost control, billing and contract management.

1
Avg 7.6

Project Execution Management

Project execution management solution including capabilities for project scheduling, resource management, and team member task management.

2.5
Avg 6.8

Grants Management

Grants management solution for higher education, public sector, or non-profits with capabilities for managing financial awards for program and project funding

1
Avg 7.4

Procurement

Procurement management solution with capabilities for sourcing, contracting, procure-to-pay and supplier management

7.7
Avg 6.9

Risk Management

Risk management solution with capabilities for managing controls, assessing control effectiveness, certifying controls, and addressing deficiencies

7.8
Avg 6.4

Logistics

Logistics solution with capabilities for transportation planning, transportation execution, trade compliance, customs management, warehouse management and warehouse workforce management.

3.5
Avg 6.7

Manufacturing

Manufacturing solution for managing manufacturing processes and costs.

8.3
Avg 7.4

Supply Chain

Supply Chain Planning solution with capabilities for planning, performance monitoring, change responses and execution.

5.2
Avg 7.0

Product Lifecycle Management

Product Lifecycle Management solution with capabilities for innovation management, product development

8.2
Avg 7.1
Return to navigation

Product Details

What is Odoo?

Odoo is a fully integrated and customizable open-source suite of business applications including sales, CRM, project management, manufacturing, inventory, and accounting in one software solution. According to the vendor, Odoo was designed to meet the needs of companies of all sizes and budgets.

The depth of integration within Odoo helps users to reduce redundant manual processes. Every module is interconnected to provide an integrated experience from app to app, and users can automate many processes that would otherwise require manual inputs into multiple applications. Odoo keeps all business functions in one place allowing teams to collaborate with other departments from one unified platform.


Odoo is open-source software and offers security features to business technology and software development communities around the world. The Odoo market offers numerous modules and apps that the vendor says are suitable for a variety of business needs.


Odoo Features

General Ledger and Configurable Accounting Features

  • Supported: Accounts payable
  • Supported: Accounts receivable
  • Supported: Global Financial Support
  • Supported: Primary and Secondary Ledgers
  • Supported: Journals and Reconciliations
  • Supported: Configurable Accounting
  • Supported: Standardized Processes

Subledger and Financial Process Features

  • Supported: Billing Management
  • Supported: Cash and Asset Management
  • Supported: Travel & Expense Management
  • Supported: Budgetary Control & Encumbrance Accounting
  • Supported: Period Close

Inventory Management Features

  • Supported: Inventory tracking
  • Supported: Automatic reordering
  • Supported: Location management

Order Management Features

  • Supported: Pricing
  • Supported: Order entry
  • Supported: Credit card processing
  • Supported: Cost of goods sold
  • Supported: Order Orchestration

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Benefit plan administration
  • Supported: Direct deposit files

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Customization Features

  • Supported: API for custom integration
  • Supported: Plug-ins

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability
  • Supported: Multi-factor authentication
  • Supported: User-level audit trail

Grants Management Features

  • Supported: Award Lifecycle Management

Project Financial Management Features

  • Supported: Budgeting and Forecasting
  • Supported: Project Costing
  • Supported: Cost Capture
  • Supported: Capital Project Management
  • Supported: Customer Contract Compliance
  • Supported: Project Revenue Recognition

Project Execution Management Features

  • Supported: Project Planning and Scheduling
  • Supported: Task Insight for Project Managers
  • Supported: Project Mobile Functionality
  • Supported: Definable Resource Pools

Procurement Features

  • Supported: Bids Analyzed and Compared
  • Supported: Contract Authoring
  • Supported: Contract Repository
  • Supported: Requisitions-to-Purchase Orders Integrated
  • Supported: Supplier Management

Risk Management Features

  • Supported: Risk Repository
  • Supported: Control Management
  • Supported: Control Efficiency Assessments
  • Supported: Issue Detection
  • Supported: Remediation and Certification

Logistics Features

  • Supported: Transportation Planning and Optimization
  • Supported: Transportation Execution Management
  • Supported: Trade and Customs Management
  • Supported: Fulfillment Management
  • Supported: Warehouse Workforce Management

Manufacturing Features

  • Supported: Production Process Design
  • Supported: Production Management
  • Supported: Configuration Management
  • Supported: Work Execution
  • Supported: Manufacturing Costs

Supply Chain Features

  • Supported: Forecasting
  • Supported: Inventory Planning
  • Supported: Performance Monitoring

Product Lifecycle Management Features

  • Supported: Proposal Management
  • Supported: Product Master Data Management

Additional Features

  • Supported: Business Instant Messaging
  • Supported: Product & Price List Management
  • Supported: Internationalization
  • Supported: Quality Management
  • Supported: Mass Mailing
  • Supported: Marketing Automation
  • Supported: Website Builder
  • Supported: Point of Sale

Odoo Screenshots

Screenshot of Odoo HomeScreenshot of Odoo ProjectScreenshot of Odoo Website GeneralScreenshot of Odoo POSScreenshot of Odoo AccountingScreenshot of Odoo Inventory

Odoo Videos

Odoo CRM
Meet Odoo 13

Odoo Integrations

Odoo Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesFrance, Germany, United Kingdom, Italy, Spain, Switzerland, Netherlands, Greece, Poland, Ukraine, Austria, Belgium, Sweden, Croatia, Norway, Iceland, Denmark, Czech Republic, Republic of Ireland, Hungary, Finland, Bulgaria, Cyprus, Luxembourg, Serbia, Albania, Slovenia, Belarus, Lithuania, Slovakia, Macedonia, Estonia, Montenegro, Monaco, Latvia, Vatican City, Moldova, Gibraltar, Bosnia, Andorra, Liechtenstein, Faro Islands, San Marino, Isle of Man, Jersey, Guernsey, Aland Islands, India, China, Bhutan, Armenia, Iraq, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Cyprus, Georgia, India, Indonesia, Iran, Israel, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Mongolia, Myanmar, Nepal, North Korea, Oman, Pakistan, Palestine, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Timor- Leste, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Antigua and Barbuda, Bahamas, Barbados, Belize, Canada, Costa Rica, cuba, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Saint Kitts and Nevis, Saint Lucia, saint Vincent and the Grenadines, Trinidad and Tobago, United States of America, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela
Supported LanguagesAlbanian, Amharic, Arabic, Basque, Bosnian, Bulgarian, Burmese, Catalan, Chinese, Croatian, Czech, danish, Dutch, English, Estonian, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kabyle, Khmer, Korean, Lao, Latvian, Lithuanian, Macedonian, Mongolian, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Telugu, Thai, Turkish, Ukrainian, Vietnamese

Frequently Asked Questions

Odoo, from the Belgium-headquartered multinational company of the same name, is a suite of business applications for managing the sales pipeline. It also comprises a PoS and inventory management modules, scaling to a warehouse or retail management solution.

Odoo starts at $24.9.

NetSuite ERP, Zoho Creator, and Sage X3 are common alternatives for Odoo.

Reviewers rate Contract Authoring and Contract Repository and Configuration Management highest, with a score of 9.2.

The most common users of Odoo are from Small Businesses (1-50 employees).

Odoo Customer Size Distribution

Consumers10%
Small Businesses (1-50 employees)35%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)15%
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(87)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Odoo is a versatile software that caters to various business needs. One of its primary use cases is inventory management, where users rely on Odoo to effectively track and manage their stock levels. With the ability to store revision changes and Bills of Materials, the software provides a comprehensive solution for manufacturing production orders. Additionally, Odoo serves as an ERP system for HR functions, project management, and sales processes, allowing businesses to streamline their operations.

While Odoo offers a wide range of functionalities, some users have expressed disappointment with certain aspects of the software. For instance, there have been concerns regarding the lack of support and slow response time from customer service teams. Users have also found the user interface to be unintuitive, which can lead to difficulties in navigating and customizing the software. As a result, many users have had to rely on licensed support teams for assistance in utilizing Odoo's full potential.

Despite these challenges, Odoo has proved valuable in various business functions such as purchases, invoicing, accounting, and MRP. Some users have found it particularly useful for CRM, AR, invoicing, customer follow-up, tracking, and quotation management. Moreover, Odoo has been implemented as the main ERP system in departments such as sales, logistics, finance, and support. It has also been successful in replacing other ERP systems like NetSuite/Oracle for managing sales, inventory, purchases, accounting, and webshops.

In addition to its application in traditional businesses, Odoo is widely used by service providers for managing e-commerce websites. They rely on it for backend maintenance tasks like user role management and custom module development. Furthermore, Odoo offers support for server deployment and can assist with website performance optimization.

It's worth noting that while many users have had positive experiences with Odoo's functionality and capabilities, some have encountered issues with basic features and broken promises from the company. Pricing concerns and interactions with company representatives have also been problematic for some users. Nevertheless, with the flexibility and range of features it provides, Odoo remains a popular choice for businesses seeking an ERP solution that can handle multiple aspects of their operations.

Easy to Use and Learn: Many users have found the software easy to use and learn, thanks to its intuitive and user-friendly interface. They appreciate how quickly they can navigate through the software and complete tasks without feeling overwhelmed or confused.

Detailed Instructions: Users highly appreciate the detailed instructions provided within the software. These instructions make it easy for them to navigate different features and functionalities, ensuring that they can efficiently complete their tasks. The clear guidance helps users feel confident in using the software effectively.

Responsive Support Team: Several users have praised the accessibility of the support team. They mention that whenever they encounter any issues or need assistance, the support team is quick to respond within a maximum of one hour. This prompt response from the support team ensures that users can get back on track with their work without experiencing significant downtime.

Confusing User Interface: Many users have expressed frustration with the user interface of Odoo, stating that it lacks clarity and requires major improvements. They find it difficult to navigate through different modules and perform tasks efficiently. Some have mentioned specific examples, such as certain features being non-intuitive or poorly organized, making it challenging for new users to understand how to use them effectively.

Slow Support Response Time: Several users have voiced disappointment regarding the support response time in Odoo. They claim that after submitting a support request, it has taken them at least 3 days to receive a response from the support team. This extended waiting period can be frustrating when they encounter urgent issues or need prompt assistance.

Limited Reporting Capabilities: Users have raised concerns about the reporting capabilities in Odoo, mentioning that there are limited possibilities to seamlessly integrate with third-party Business Intelligence platforms. This limitation restricts their options for data analysis and visualization, making it difficult for them to gain deeper insights into their business operations and make informed decisions based on comprehensive reports.

Attribute Ratings

Reviews

(1-15 of 15)
Companies can't remove reviews or game the system. Here's why
Oscar Alcalá | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
ResellerIncentivized
Well I'am an Odoo consultant and also an Odoo user, internally at our company we use it for Sales, E-commerce, marketing, HR, Projects, Recruitment, CRM and more.
  • Accounting is the core of Odoo, it started as an accounting software back in the days when it was called TinyERP, the key value added in the accounting is the usability, so far now in the market, there is no accounting software as user-friendly as Odoo
  • Scalability, Odoo is highly customizable by developers and end users, once installed with a little bit of practice and training users can maintain Odoo by themselves.
  • Bug fixing by the Odoo team is not that good, it can take up to a month to solve an issue
  • Not all localizations are included in the core.
Odoo is flexible but is a generic suite of business apps, it has the core of every business type but is not vertical for special needs. Good news is that you can modify it and make it work for your industry as you wish, and I think that if you use a consultant for the implementation of Odoo in your company, few things can go wrong. In my experience, things go wrong mostly because of the lack of knowledge of the tool. If you get trained and read the documentation, there are a few things you cannot do with Odoo.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Odoo as our CRM and sales software. It gives us an easily accessible, centralized hub to view information pertaining to all aspects of the sales process including production and billing. That way, if a customer calls with a question about an order that I was not in charge of, I am still able to see where we are in the process and what the conversation has been between them and their sales rep. Super convenient and helpful!
  • Customer contact information
  • Quotations and sales orders
  • Invoicing and inventory management
  • Production information and organization
  • Cost of goods/margin calculation
  • Tax exemption
Odoo fits what we need to make quotes and take orders. Customer information is easily organizable and searchable which makes it convenient to pull up a list of someone's previous orders. This is very important for us to make sure the customer is getting the same size/specs on their flags and hardware.
Score 1 out of 10
Vetted Review
Verified User
In my opinion, What a horrible company! The first interaction I had with the human at this company was to tell me that the purchase we made was too little and that they were going to charge us double or erase everything we've done! When they spoke to me, they claimed that their website charged the wrong amount because our company operates in different countries and therefore they would be doubling the price. He then stated that they were allowed to do this because their terms of service so that they can change the price and less specified in writing. However, when we made the purchase it was specified in writing exactly how much we would have to pay. I guess they don't honour their own terms of service. I think this company has certainly earned the poor score and bad reviews it has... I saw that before purchasing and figured that we would be fine since I would just rely on the fact that I was never going to deal with anyone at the company. However, not so. In my experience, the company had such poor customer service that I think they would be better off to just get rid of all of the people and make it purely software, I think at least then you would know what you get...
  • In my opinion, software works fine as long as you don't need to interact with their people
  • In my opinion, terrible customer service
  • In my experience, they don't even honour their own terms of service
  • In my opinion, untrustworthy
I think if this Company got rid of their customer service team and made it purely software, then at least you would know what you get as the software would honour its programming.
Score 1 out of 10
Vetted Review
Verified User
We switched over to Odoo based on the vendor promises and we did a trial. On the surface everything works, but as soon as you get into implementation, and the detail, you'll discover basic things just don't work. Don't expect an experience like Xero, or Hubspot where everything just works.In my experience, simple functionality like sending a purchase order just breaks. "Internal Server Error" is what we get. Anytime we log a job it takes about 4 days for a response and then the first response is always a fob off. "Oh it's just this, you didn't do this", in the end you have to do screen recordings to prove it and then they disappear. We have been on the platform for 6 weeks now. Paid them twice and to date, not a single job has been closed. Their internet banking integration just straight up does not work with the banks they promise. We use their SaaS services because we want to use the actual software vendor rather than an open source self hosted solution and it still does not work. Do not buy.
  • The trial looks good
  • The pricing seems cheap
  • The sales person was nice
  • In my opinion, the product doesn't actually work though
  • The pricing gets really expensive when you factor in how much time you can't work
  • The support people are completely absent, once you've paid
Odoo is well suited if you don't have an actual business to run. If you need to get any work done it's no good.
Score 1 out of 10
Vetted Review
Verified User
Odoo is used for Sales, Inventory management, Purchase management, Accounting, and public and B2B Webshop - and it was implemented to replace NetSuite/Oracle which is used in the "corporate HQ". As the European division became an independent importer from Jan 1st, 2022 we quickly needed a system to import all the existing sales orders and manage inventory, etc. We have only 1 vendor in Canada - and we have approx. 50-60 dealers who we distribute to within Europe.
  • Integrate the information (product info) from Inventory to webshop
  • they SELL themselves very well - but unfortunately, this is NOT how it really is once you get it
  • DOCUMENTATION is TERRIBLE (non-existent!) and the videos are WAY WAY too superficial
  • Bugfixes - which by the way take FOR EVER for SUPPORT to even listen too
  • The linking between a Sales Order and the "out/fulfillment" and Invoice is NOT THERE at all - It's LIGHTYEARS behind even Netsuite !!!
  • Accounting is completely useless and a WASTE of money. NO accountants want to even TOUCH it - and people who really would like to do their own accounting...WELL FORGET about it. It's made completely Unintuitive.
  • FORECASTING is the OPPOSITE of helpfulness - it's directly INCORRECT and MISLEADING. COMPLETELY WASTE of money. How can someone mess something as SIMPLE as that up ?! - well ask Odoo!!!
  • Doing a simple "Receiving of goods" into various POs requires an hour's worth of PRE-WORK in EXCEL to be able to get it right - NO INTELLIGENCE from the ODOO system whatsoever. You are completely left to yourself to figure out.....you are better off with an Excel spreadsheet sadly!!
  • In general, the entire Odoo system lacks Intuitive logic which would enable people to learn and use the system with ease. INSTEAD, with Odoo you have to do things WEIRD ways - take for example a simple look up what's in a Storage location.....IMPOSSIBLE!!!!
  • Their Implementation partners are useless money pits - as they don't know how the system works either (or rather spend too much time on errors in the system)
  • No accountants are using Odoo for their clients - which is the WHOLE point of using Odoo...instead, the accountant will DEMAND you deliver the numbers to them, and then they use PROPER accounting software instead. I should have saved my money.
  • This list of "room for improvement" could GO ON.....but I simply don't have the time to write it all down - THAT should say it all!! Stay CLEAR of this rubbish!!!
Wish there was a -1 or at least a ZERO. IT does not deserve more, unfortunately. I REALLY had high hopes for this, but it got squashed by reality sinking in after having spent a fortune in consultants trying to set this terrible system up. Flawed, unintuitive, lacking ANY intelligence and even their OWN invoicing and Sales Orders they will send you had errors and didn't work..... I should have read the warning signals and the other reviews. Hope you don't make the same mistake. I will do as much as I can to inform others about my terrible experience with Odoo so they don't manage to also take your money and run!!
Elliott Andrews | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
We used Odoo for our CMS management and our ERP system. After being disappointed and frustrated by their services, support, and capabilities, we made the switch to HubSpot which has been incredibly better. Odoo is NOT intuitive or user friendly and you will 100% end up spending more trying to hire people who actually will give you the time of day needed to get work done on your systems. The lack of support, response time, and User Interface in Odoo is extremely bad; which just compounds the lack of support issue. The system seems to be designed by hundreds of different app developers, who have no association to Odoo so they are clunky, frequently breaking because they're outdated from a system update in Odoo. On its surface, it seems like it would be an easy-to-use solution, but the moment you go to needing anything somewhat custom or slightly different from their default the system becomes extremely complicated and you have to hire their licensed support team. It's just constantly trying to get more and more money out of you with very little return to the consumer.
  • Ignore requests for support
  • continue to collect money from users through micro-charges; apps, supports, etc.
  • Offer no support when they do finally respond, saying that it's the app developer's duty.
  • Creates a system that forces people that are good with software systems to pay for support
  • User interface needs MAJOR improvements.
  • Support Response time is atrocious. The typical response time is 3+ days. just to tell you to hire someone
  • Support Effectiveness. They have virtually no support and when they do it's to tell you to pay for it.
I would absolutely recommend you do NOT use Odoo. The system is poorly designed and the service is worse. Save yourself the headache, the time, and the money, and go with a system like HubSpot or something more popular. Support is better, UI is better, capabilities are better, and it integrates with so much more than Odoo's attempts at using 3rd party app developers.
Score 1 out of 10
Vetted Review
Verified User
Don’t use Odoo – My horrible experience This company doesn’t care about your company and how it can help. All they care about is to make you sign up before showing their true colors. After having a long conversation with Odoo support, the Odoo CS proposes a set of apps for my business. Tells me that these apps are good enough for all my business operations. During the trial, I found out the app was lacking a few features and the process was complicated. I get assurance from them that they have a solution. Based on faith, I signed up for their annual package. However, they couldn’t provide me with a proper solution for consignment inventory and proposed a “workaround” which doesn’t work for my business. Then comes the bombshell. They entice you with the cheap apps only for me to find out I need another app called the “Studio” app to make everything work. This is the MOST EXPENSIVE app. I feel cheated and tricked. I requested a refund. They took their time (before signing up they responded in 24 hours) to reply despite many emails and always rejected my request saying their system is good enough for my company. I pleaded many times to them to do the right thing, but they ignored all my requests. We are a small company with 3 people working here and this was a huge loss for us. Despite knowing we won’t be able to use their system, they refused to give a refund and stuck with their narrative. I even requested them to get on a call with me and prove to me, that their system was good for my company but that too they refused and told me to learn myself. Complete change of attitude and terrible professionalism. We have been badly hit financially because of Odoo and it has affected our business. I feel cheated by the representative who was looking to secure an account at any cost. I find this company immoral and untrustworthy that should not be supported. STAY AWAY FROM ODOO. They shouldn’t get away with such act. Unless rejected by the public, they will not change their way of doing things. They have taken my money for an account that won’t be used, and they are fine with it. This is UNFAIR, UNETHICAL, and not a model company behaviour. This is pure GREED and a company with no MORAL values.
  • In my experience, They are horrible company
  • Horrible Customer Service
  • Terrible Product
  • Improve Customer Service
  • Treat customers as assets instead of of cash cow
  • Terrible product
None. Don't use it.
Amr Saad | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Odoo is being used by all departments across the organization as our HR system is built on it. It handles our vacation management, payroll management, and extra work day requests. Also, it keeps track of the organization hierarchy with all relevant information and contact details for each employee in the organization.
  • Easy to use.
  • Leaves request management.
  • Keeps track of organization's hierarchy and employee information.
  • Out of the box UI is not good.
  • Sometimes can be slow.
Odoo is well suited for vacation and payroll management. It helped the employees keep track [of] their vacation balances with ease. Also, it helped the management keep track of their team's vacations. I think it would have been much better if the user interface was more intuitive and had [a] better user experience.
Score 2 out of 10
Vetted Review
Verified User
We bought Odoo ERP to be used across the whole organization. But within the 14 days after accepting the contract and made payment, we decided to cancel it because the service they were offering us was not as we expect for a ERP consultant.
  • intuitive ERP
  • good price
  • customer support is horrible and slow
  • the accounting department never contact us for returning the money we paid them
  • they are not answering our emails and calls to solve the problem
  • the post selling service is not working with us and we are very disappointed
We can not say how Odoo works well because we never start to use it, but the customer service have to be improved. So the client can have the communication it needs with the company at any time, even if it is in order to cancel the service and to receive the money back. It is just the way companies operate, they return the money within the 14 days after the payment if it is decided to cancel it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Odoo is a complete ERP business management software, with an embedded CRM system. It is used by several stores in the organization. My IT colleagues and I use Odoo primarily to manage IT projects, services, acquisitions, sales, and miscellaneous notes. With Odoo we have more control of the projects, and we optimize our time. One of the most important things is the reports too, which are customizable and complete.
  • Easy to use and learn.
  • A great community support.
  • Nothing to complain about with Odoo. I had no technical problems or errors when using this tool.
The Odoo tool is easy to learn, use, and customize. with its management of all projects, tasks, services, and business processes. The tasks are always updated by us. The integration between its modules is excellent and facilitates its use. The community is huge and it is easy to find the solution of doubts or technical problems. And the reports are very organized, customizable and easy to understand, which helps us to have a good sense of everything that happens in the organization.

Mitesh Bhalani | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Odoo mostly for inventory management. POs are stored in Odoo, and those are linked to receipts, quality inspections, and inventory inputs. We also use this product for managing manufacturing production orders and creating traceability between the lots of raw materials received and the final product assemblies. Related to this, Odoo is the second place where revision changes and relevant BoMs are stored.
  • Lot traceability
  • Inventory tracking
  • Manufacturing orders
  • Navigation
  • Auto-generated labels
The software is really good for managing inputs and inventory as well as maintaining traceability. The "track picking moves" functionality lets you look into a specific lot or serial numbers and view all the product moves that occurred with that lot. However, some navigation is not intuitive. For example, if I click on an item in the BoM of an assembly, then click the back button to go back to the assembly, the site goes all the way back to the home screen. Some of these quirks mean that there is a learning curve for the software, but overall the tracking is very good.
December 13, 2019

Simple and powerful ERP

Franz Josef Bautista | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
ResellerIncentivized
I still use it as my main platform for my CRM as well as AR and invoicing. Also for customer follow up and tracking. I also use the quotation module. To some extent, the project management module for tracking projects both internal and external to my company
  • Easy interface for both cloud and on-premise.
  • Seamless integration between modules.
  • Development can be a challenge since it was developed using multiple languages.
  • Pre-defined modules although works well can be limiting.
For startups and companies with simple operations that do not need many customized modules, Odoo can deploy quickly, is easily scalable and can be cost-efficient.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We provide services using Odoo. We have launched an e-commerce website based on Odoo 10. We actively maintain the backend along with the user role management and various technical aspects of Odoo, such as developing custom modules. We implement extra functionality by extending Odoo and various other stuff related to Odoo. We also support users to deploy Odoo on their production server.
  • Extendible, can be extended to do whatever you want
  • Robust and flexible.
  • Thousands of Modules / plugins out of the box
  • Easy to deploy
  • Has larger memory footprint
  • Performance tuning is a bit complex
Odoo is extremely powerful as it provides many applications out of the box. So, getting started on something is extremely easy with Odoo. However, thorough Python knowledge is required to customize or extend Odoo to make your product unique. Hence, if your app requires something special you might have to reconsider the complexity of developing a new app using some other framework, or extending Odoo.
David MacDonald | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Odoo is the ERP of the company. It helps with sales, manufacturing, purchases, invoicing and accounting. It is our MRP and accounting software.
  • Possibility to customize the fields and some workflows is rather simple and a lot of tutorials are available on the internet.
  • The community version is free as are most modules and some paying modules developped for specific purposes are available in the marketplace.
  • It is easy to configure products with accounting, everything is smooth.
  • Community version is sometimes hard to maintain, needs some on-premise knowledge (IT) or having business with an Odoo partner that is sometimes expensive and unreliable.
  • Enterprise version is as expensive as other ERP in the market.
  • Reporting is horrible, not a lot of possibility to integrate seamlessly with a third party BI platform.
I would go community version for a small startup, Odoo can be customized quickly and refined as a company matures. It's less suited for a big company already using an ERP with lots of workflows and integration.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Odoo is used as the main ERP for the company and mainly for our sales department. However, three other departments such as the logistics and finance departments are also using it, including the support department that I am the manager of. It used for all of the sales related business processes as well as finance operations including the logistics that are needed to carry these tasks out. The operations carried out with Odoo include basically everything starting from the first step of selling to ending with the invoices, and sales orders to shipping.
  • Easy to use and user-friendly interface with the detailed instructions alongside whenever it's needed. If the instructions do not help or you need any further assistance their support team is really accessible through email. The response rate is maximum 1 hour.
  • The ability of the system to be the all-in-one place for different business operations. As in terms of sales, in our organization, it unites and serves almost every task related to sales starting from invoicing and ending with the shipping.
  • The modules inside the Odoo are well adapted to each other for different but connected operations making it comfortable to understand the process flow at a functional and technical level.
  • Some of the 'landing pages' in the system are not user actionable/changeable. For instance, setting the pipeline of the sales, which appears for every salesmen user, even if there is no need for him/her to set it. It can't be turned off.
  • Being open source software, Odoo should be more easily tweakable. However, it is difficult to find the proper information for the developers about how to do it. The is a lot of information but not in a well-organized way.
As in my case, a whole four departments and their operations/assets are accessible through the system. It is really easy, for instance, to sell the product to the end-user and carry out all the necessary operations such as creating the quotation and easily export the proforma invoice, confirm thesale and assign it to the logistics, etc. All these are done in a really easy way and not a big effort is needed if you are well adapted to the system. What's more, the system is really fast and it does not lag with excessive operations.
Return to navigation