Odoo

Overview

Recent Reviews

Popular Features

View all 140 features

Accounts payable (9)

4.1
41%

Accounts receivable (9)

4.1
41%

Role-based user permissions (9)

3.7
37%

Inventory tracking (10)

3.4
34%

Reviewer Pros & Cons

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Pricing

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Basic

$3,060.00

Cloud
per year

Standard

$5,950.00

Cloud
per year

Pro

$21,250.00

Cloud
per year

Entry-level set up fee?

  • $20 per app/ per user/ per monthOptional
For the latest information on pricing, visithttps://www.odoo.com/pricing?utm_campai…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Payroll Management

4.2
42%

Customization

2.7
27%

Security

3.8
38%

Reporting & Analytics

3.7
37%

General Ledger and Configurable Accounting

3.5
35%

Inventory Management

3.6
36%

Order Management

3.8
38%

Subledger and Financial Process

3.4
34%

Project Financial Management

3.2
32%

Project Execution Management

4.0
40%

Grants Management

3.5
35%

Procurement

7.2
72%

Risk Management

7.7
77%

Logistics

6.8
68%

Manufacturing

7.8
78%

Supply Chain

5.6
56%

Product Lifecycle Management

7.1
71%

Product Details

What is Odoo?

Odoo is a fully integrated and customizable open-source suite of business applications including sales, CRM, project management, manufacturing, inventory, and accounting in one software solution. According to the vendor, Odoo was designed to meet the needs of companies of all sizes and budgets.

The depth of integration within Odoo helps users to reduce redundant manual processes. Every module is interconnected to provide an integrated experience from app to app, and users can automate many processes that would otherwise require manual inputs into multiple applications. Odoo keeps all business functions in one place allowing teams to collaborate with other departments from one unified platform.


Odoo is open-source software and offers security features to business technology and software development communities around the world. The Odoo market offers numerous modules and apps that the vendor says are suitable for a variety of business needs.


Odoo Features

General Ledger and Configurable Accounting Features

  • Supported: Accounts payable
  • Supported: Accounts receivable
  • Supported: Global Financial Support
  • Supported: Primary and Secondary Ledgers
  • Supported: Intercompany Accounting
  • Supported: Localizations
  • Supported: Journals and Reconciliations
  • Supported: Enterprise Accounting
  • Supported: Configurable Accounting
  • Supported: Centralized Rules Framework
  • Supported: Standardized Processes

Subledger and Financial Process Features

  • Supported: Automated Invoice Processing
  • Supported: Shared Services Payments
  • Supported: Billings Management
  • Supported: Customer Receipt Applications
  • Supported: Customer Collections
  • Supported: Revenue Recognition
  • Supported: Cash Management
  • Supported: Asset Management
  • Supported: Travel & Expense Management
  • Supported: Budgetary Control & Encumbrance Accounting
  • Supported: Period Close
  • Supported: Transactions Tax
  • Supported: Subledger Reconciliations
  • Supported: 3rd Party Accounting Systems

Inventory Management Features

  • Supported: Inventory tracking
  • Supported: Automatic reordering
  • Supported: Location management
  • Supported: Manufacturing module

Order Management Features

  • Supported: Pricing
  • Supported: Order entry
  • Supported: Credit card processing
  • Supported: Cost of goods sold
  • Supported: Order Orchestration
  • Supported: End-to-end order visibility
  • Supported: Order exception Resolution

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Customization Features

  • Supported: API for custom integration
  • Supported: Plug-ins

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability
  • Supported: Multi-factor authentication
  • Supported: User-level audit trail

Grants Management Features

  • Supported: Award Lifecycle Management
  • Supported: Spending Control
  • Supported: Indirect Cost Management
  • Supported: Billing

Project Financial Management Features

  • Supported: Budgeting and Forecasting
  • Supported: Project Costing
  • Supported: Cost Capture
  • Supported: Capital Project Management
  • Supported: Customer Invoicing
  • Supported: Customer Contract Compliance
  • Supported: Project Revenue Recognition
  • Supported: Project Financial Performance Analysis
  • Supported: Project Financials Dashboard
  • Supported: Real-time Financial Reporting
  • Supported: Embedded Business Intelligence
  • Supported: Project Planning Collaboration

Project Execution Management Features

  • Supported: Project Planning and Scheduling
  • Supported: Project Manager Dashboard
  • Supported: Resource Manager Dashboard
  • Supported: Task Insight for Project Managers
  • Supported: Project Manager Mobile Functionality
  • Supported: Team Member Task Collaboration
  • Supported: Team Member Mobile Functionality
  • Supported: Project Candidate Search
  • Supported: Project Candidate Comparison and Analysis
  • Supported: Defineable Resource Pools
  • Supported: Defineable Resource Pools
  • Supported: Talent Profiles
  • Supported: Real-Time Project Reporting
  • Supported: Absence Management
  • Supported: Product Lifecycle Management

Procurement Features

  • Supported: Sourcing Team Collaboration
  • Supported: Sourcing Analysis
  • Supported: Bids Analyzed and Compared
  • Supported: Catalog Shopping E-Commerce for Employees
  • Supported: Contract Authoring
  • Supported: Contract Compliance Management
  • Supported: Contract History
  • Supported: Contract Renewal Automation
  • Supported: Contract Repository
  • Supported: Contract Standardization and Enforcement
  • Supported: Electronic Signatures
  • Supported: Invoice Automated Matching
  • Supported: Purchasing Risk and Compliance Management
  • Supported: Requisitions-to-Purchase Orders Integrated
  • Supported: Spend Compliance Management
  • Supported: Supplier Assessment
  • Supported: Supplier Communication and Collaboration
  • Supported: Supplier Management
  • Supported: Supplier Portal

Risk Management Features

  • Supported: Risk Repository
  • Supported: Control Management
  • Supported: Control Mapping
  • Supported: Control Efficiency Assessments
  • Supported: Automated Control Assessments
  • Supported: Assessment Capture
  • Supported: Issue Detection
  • Supported: Automatic Notification
  • Supported: Remediation and Certification

Logistics Features

  • Supported: Transportation Planning and Optimization
  • Supported: Transportation Sourcing Management
  • Supported: Transportation Process Integration
  • Supported: Transportation Execution Management
  • Supported: Freight Payment Automation
  • Supported: Trade Management
  • Supported: Trade Regulatory Compliance Management
  • Supported: Customs Entry Management
  • Supported: Customs Document Management
  • Supported: Customs Document Collaboration
  • Supported: Fulfillment Management
  • Supported: Inventory Visibility
  • Supported: Warehouse Workforce Management

Manufacturing Features

  • Supported: Production Process Design
  • Supported: Supply Chain Business Flows
  • Supported: Production Management
  • Supported: Contracted Manufacturing Management
  • Supported: Configuration Management
  • Supported: Work Definition
  • Supported: Work Execution
  • Supported: Advanced Fulfillment
  • Supported: Manufacturing Costs

Supply Chain Features

  • Supported: Forecasting
  • Supported: Inventory Planning
  • Supported: Multi-tier Supply Chain Planning
  • Supported: Performance Monitoring

Product Lifecycle Management Features

  • Supported: Ideation Management
  • Supported: Requirements Management
  • Supported: Proposal Management
  • Supported: Innovation Portfolio Management
  • Supported: Product Master Data Management
  • Supported: Vendor Portal
  • Supported: Project Portfolio Management

Additional Features

  • Supported: Business Instant Messaging
  • Supported: Product & Price List Management
  • Supported: Internationalization
  • Supported: Quality Management
  • Supported: Mass Mailing
  • Supported: Marketing Automation
  • Supported: Website Builder
  • Supported: Point of Sale

Odoo Screenshots

Odoo HomeOdoo ProjectOdoo Website GeneralOdoo POSOdoo AccountingOdoo Inventory

Odoo Videos

Odoo CRM
We’re proud to release a sophisticated management system that can, again, save you more time! Our R&D team has worked hard on all the details that, in the end, make a huge difference. Whether it about features, execution speed or usability, we can now say that Odoo 13 reaches new heights!

Odoo Integrations

  • Stripe
  • Worldpay from FIS
  • EasyPost
  • DHL Express
  • UPS
  • United States Postal Service
  • FedEx
  • Ebay
  • VoIP (Asterisk)
  • Bpost
  • Magento E-commerce
  • Amazon Marketplace
  • Woo-Commerce
  • DHL
  • QuickBooks Accounting
  • Xero Accounting
  • PayPal
  • Google Apps Integration

Odoo Competitors

Odoo Customer Size Distribution

Consumers10%
Small Businesses (1-50 employees)35%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)15%

Odoo Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesFrance, Germany, United Kingdom, Italy, Spain, Switzerland, Netherlands, Greece, Poland, Ukraine, Austria, Belgium, Sweden, Croatia, Norway, Iceland, Denmark, Czech Republic, Republic of Ireland, Hungary, Finland, Bulgaria, Cyprus, Luxembourg, Serbia, Albania, Slovenia, Belarus, Lithuania, Slovakia, Macedonia, Estonia, Montenegro, Monaco, Latvia, Vatican City, Moldova, Gibraltar, Bosnia, Andorra, Liechtenstein, Faro Islands, San Marino, Isle of Man, Jersey, Guernsey, Aland Islands, India, China, Bhutan, Armenia, Iraq, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Cyprus, Georgia, India, Indonesia, Iran, Israel, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Mongolia, Myanmar, Nepal, North Korea, Oman, Pakistan, Palestine, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Timor- Leste, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Antigua and Barbuda, Bahamas, Barbados, Belize, Canada, Costa Rica, cuba, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Saint Kitts and Nevis, Saint Lucia, saint Vincent and the Grenadines, Trinidad and Tobago, United States of America, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela
Supported LanguagesAlbanian, Amharic, Arabic, Basque, Bosnian, Bulgarian, Burmese, Catalan, Chinese, Croatian, Czech, danish, Dutch, English, Estonian, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kabyle, Khmer, Korean, Lao, Latvian, Lithuanian, Macedonian, Mongolian, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Telugu, Thai, Turkish, Ukrainian, Vietnamese

Comparisons

View all alternatives

Frequently Asked Questions

What is Odoo?

Odoo, from the Belgium-headquartered multinational company of the same name, is a suite of business applications for managing the sales pipeline. It also comprises a PoS and inventory management modules, scaling to a warehouse or retail management solution.

What are Odoo's top competitors?

NetSuite ERP are common alternatives for Odoo.

What is Odoo's best feature?

Reviewers rate Contract History and Contract Repository and Contract Standardization and Enforcement highest, with a score of 8.1.

Who uses Odoo?

The most common users of Odoo are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (57)

Ratings

Reviews

(1-13 of 13)
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Score 1 out of 10
Vetted Review
Verified User
Review Source
Odoo is used for Sales, Inventory management, Purchase management, Accounting, and public and B2B Webshop - and it was implemented to replace NetSuite/Oracle which is used in the "corporate HQ". As the European division became an independent importer from Jan 1st, 2022 we quickly needed a system to import all the existing sales orders and manage inventory, etc. We have only 1 vendor in Canada - and we have approx. 50-60 dealers who we distribute to within Europe.
  • Integrate the information (product info) from Inventory to webshop
  • they SELL themselves very well - but unfortunately, this is NOT how it really is once you get it
  • DOCUMENTATION is TERRIBLE (non-existent!) and the videos are WAY WAY too superficial
  • Bugfixes - which by the way take FOR EVER for SUPPORT to even listen too
  • The linking between a Sales Order and the "out/fulfillment" and Invoice is NOT THERE at all - It's LIGHTYEARS behind even Netsuite !!!
  • Accounting is completely useless and a WASTE of money. NO accountants want to even TOUCH it - and people who really would like to do their own accounting...WELL FORGET about it. It's made completely Unintuitive.
  • FORECASTING is the OPPOSITE of helpfulness - it's directly INCORRECT and MISLEADING. COMPLETELY WASTE of money. How can someone mess something as SIMPLE as that up ?! - well ask Odoo!!!
  • Doing a simple "Receiving of goods" into various POs requires an hour's worth of PRE-WORK in EXCEL to be able to get it right - NO INTELLIGENCE from the ODOO system whatsoever. You are completely left to yourself to figure out.....you are better off with an Excel spreadsheet sadly!!
  • In general, the entire Odoo system lacks Intuitive logic which would enable people to learn and use the system with ease. INSTEAD, with Odoo you have to do things WEIRD ways - take for example a simple look up what's in a Storage location.....IMPOSSIBLE!!!!
  • Their Implementation partners are useless money pits - as they don't know how the system works either (or rather spend too much time on errors in the system)
  • No accountants are using Odoo for their clients - which is the WHOLE point of using Odoo...instead, the accountant will DEMAND you deliver the numbers to them, and then they use PROPER accounting software instead. I should have saved my money.
  • This list of "room for improvement" could GO ON.....but I simply don't have the time to write it all down - THAT should say it all!! Stay CLEAR of this rubbish!!!
Wish there was a -1 or at least a ZERO. IT does not deserve more, unfortunately. I REALLY had high hopes for this, but it got squashed by reality sinking in after having spent a fortune in consultants trying to set this terrible system up. Flawed, unintuitive, lacking ANY intelligence and even their OWN invoicing and Sales Orders they will send you had errors and didn't work..... I should have read the warning signals and the other reviews. Hope you don't make the same mistake. I will do as much as I can to inform others about my terrible experience with Odoo so they don't manage to also take your money and run!!
Easy - there is NO SUPPORT (like in ABSOLUTELY NOTHING!!!!!!!). Even for legally mandatory requirements where the system MUST work, they will gladly take a month to get back to you with a NON-answer. We couldn't even get our bank statements correctly into Odoo for 2 months - leading to no reconciliation and the company accounts were a mess (still are!!) as a result - Completely irresponsible.
Have not EVEN had an apology from Odoo - they couldn't care less !!
Elliott Andrews | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
We used Odoo for our CMS management and our ERP system. After being disappointed and frustrated by their services, support, and capabilities, we made the switch to HubSpot which has been incredibly better. Odoo is NOT intuitive or user friendly and you will 100% end up spending more trying to hire people who actually will give you the time of day needed to get work done on your systems. The lack of support, response time, and User Interface in Odoo is extremely bad; which just compounds the lack of support issue. The system seems to be designed by hundreds of different app developers, who have no association to Odoo so they are clunky, frequently breaking because they're outdated from a system update in Odoo. On its surface, it seems like it would be an easy-to-use solution, but the moment you go to needing anything somewhat custom or slightly different from their default the system becomes extremely complicated and you have to hire their licensed support team. It's just constantly trying to get more and more money out of you with very little return to the consumer.
  • Ignore requests for support
  • continue to collect money from users through micro-charges; apps, supports, etc.
  • Offer no support when they do finally respond, saying that it's the app developer's duty.
  • Creates a system that forces people that are good with software systems to pay for support
  • User interface needs MAJOR improvements.
  • Support Response time is atrocious. The typical response time is 3+ days. just to tell you to hire someone
  • Support Effectiveness. They have virtually no support and when they do it's to tell you to pay for it.
I would absolutely recommend you do NOT use Odoo. The system is poorly designed and the service is worse. Save yourself the headache, the time, and the money, and go with a system like HubSpot or something more popular. Support is better, UI is better, capabilities are better, and it integrates with so much more than Odoo's attempts at using 3rd party app developers.
By far and alone the worst support I've ever received from a company. Cannot stress enough just how bad they were.
Score 1 out of 10
Vetted Review
Verified User
Review Source
Don’t use Odoo – My horrible experience This company doesn’t care about your company and how it can help. All they care about is to make you sign up before showing their true colors. After having a long conversation with Odoo support, the Odoo CS proposes a set of apps for my business. Tells me that these apps are good enough for all my business operations. During the trial, I found out the app was lacking a few features and the process was complicated. I get assurance from them that they have a solution. Based on faith, I signed up for their annual package. However, they couldn’t provide me with a proper solution for consignment inventory and proposed a “workaround” which doesn’t work for my business. Then comes the bombshell. They entice you with the cheap apps only for me to find out I need another app called the “Studio” app to make everything work. This is the MOST EXPENSIVE app. I feel cheated and tricked. I requested a refund. They took their time (before signing up they responded in 24 hours) to reply despite many emails and always rejected my request saying their system is good enough for my company. I pleaded many times to them to do the right thing, but they ignored all my requests. We are a small company with 3 people working here and this was a huge loss for us. Despite knowing we won’t be able to use their system, they refused to give a refund and stuck with their narrative. I even requested them to get on a call with me and prove to me, that their system was good for my company but that too they refused and told me to learn myself. Complete change of attitude and terrible professionalism. We have been badly hit financially because of Odoo and it has affected our business. I feel cheated by the representative who was looking to secure an account at any cost. I find this company immoral and untrustworthy that should not be supported. STAY AWAY FROM ODOO. They shouldn’t get away with such act. Unless rejected by the public, they will not change their way of doing things. They have taken my money for an account that won’t be used, and they are fine with it. This is UNFAIR, UNETHICAL, and not a model company behaviour. This is pure GREED and a company with no MORAL values.
  • In my experience, They are horrible company
  • Horrible Customer Service
  • Terrible Product
  • Improve Customer Service
  • Treat customers as assets instead of of cash cow
  • Terrible product
None. Don't use it.
Terrible customer service after purchasing.
Amr Saad | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Odoo is being used by all departments across the organization as our HR system is built on it. It handles our vacation management, payroll management, and extra work day requests. Also, it keeps track of the organization hierarchy with all relevant information and contact details for each employee in the organization.
  • Easy to use.
  • Leaves request management.
  • Keeps track of organization's hierarchy and employee information.
  • Out of the box UI is not good.
  • Sometimes can be slow.
Odoo is well suited for vacation and payroll management. It helped the employees keep track [of] their vacation balances with ease. Also, it helped the management keep track of their team's vacations. I think it would have been much better if the user interface was more intuitive and had [a] better user experience.
I wasn't involved with the team that handled contacting Odoo's support team, so I won't be able to give an average rating in this area.
Score 7 out of 10
Vetted Review
Verified User
Review Source
For our organization, the implementation of Odoo was initially directed to the area of accounting and point of sale. In a short time, its solidity and versatility encouraged us to use the other modules of the ERP, such as inventories and electronic invoicing. I contribute positively to the current process flow of the company. The ideal is to be able to anticipate and quantify the savings and benefits that the implementation will generate.
  • E- Commerce
  • CRM
  • Accounting
  • Warehouses and shopping
  • Lack of support
  • Poor graphic experience
  • Weak navigation and drill down
Odoo for electronic invoicing and accounting matters is extremely valuable and stable, the CRM and POS module is the most remarkable value that we were able to identify, for the complete ERP modules the Community version does not add much value, for larger environments, it is suggested to opt for the subscription version and cloud-based.
Contacting support with Odoo is still slow and it takes time for support tickets to go to solved status. It requires doing all a research together with support for a complete migration or large modification, it is necessary to have deep knowledge about IT to make any modification on any pre-defined module.
Score 2 out of 10
Vetted Review
Verified User
Review Source
We bought Odoo ERP to be used across the whole organization. But within the 14 days after accepting the contract and made payment, we decided to cancel it because the service they were offering us was not as we expect for a ERP consultant.
  • intuitive ERP
  • good price
  • customer support is horrible and slow
  • the accounting department never contact us for returning the money we paid them
  • they are not answering our emails and calls to solve the problem
  • the post selling service is not working with us and we are very disappointed
We can not say how Odoo works well because we never start to use it, but the customer service have to be improved. So the client can have the communication it needs with the company at any time, even if it is in order to cancel the service and to receive the money back. It is just the way companies operate, they return the money within the 14 days after the payment if it is decided to cancel it.
Because we never received the support
Score 10 out of 10
Vetted Review
Verified User
Review Source
Odoo is a complete ERP business management software, with an embedded CRM system. It is used by several stores in the organization. My IT colleagues and I use Odoo primarily to manage IT projects, services, acquisitions, sales, and miscellaneous notes. With Odoo we have more control of the projects, and we optimize our time. One of the most important things is the reports too, which are customizable and complete.
  • Easy to use and learn.
  • A great community support.
  • Nothing to complain about with Odoo. I had no technical problems or errors when using this tool.
The Odoo tool is easy to learn, use, and customize. with its management of all projects, tasks, services, and business processes. The tasks are always updated by us. The integration between its modules is excellent and facilitates its use. The community is huge and it is easy to find the solution of doubts or technical problems. And the reports are very organized, customizable and easy to understand, which helps us to have a good sense of everything that happens in the organization.

Mitesh Bhalani | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use Odoo mostly for inventory management. POs are stored in Odoo, and those are linked to receipts, quality inspections, and inventory inputs. We also use this product for managing manufacturing production orders and creating traceability between the lots of raw materials received and the final product assemblies. Related to this, Odoo is the second place where revision changes and relevant BoMs are stored.
  • Lot traceability
  • Inventory tracking
  • Manufacturing orders
  • Navigation
  • Auto-generated labels
The software is really good for managing inputs and inventory as well as maintaining traceability. The "track picking moves" functionality lets you look into a specific lot or serial numbers and view all the product moves that occurred with that lot. However, some navigation is not intuitive. For example, if I click on an item in the BoM of an assembly, then click the back button to go back to the assembly, the site goes all the way back to the home screen. Some of these quirks mean that there is a learning curve for the software, but overall the tracking is very good.
December 13, 2019

Simple and powerful ERP

Franz Josef Bautista | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller
Review Source
I still use it as my main platform for my CRM as well as AR and invoicing. Also for customer follow up and tracking. I also use the quotation module. To some extent, the project management module for tracking projects both internal and external to my company
  • Easy interface for both cloud and on-premise.
  • Seamless integration between modules.
  • Development can be a challenge since it was developed using multiple languages.
  • Pre-defined modules although works well can be limiting.
For startups and companies with simple operations that do not need many customized modules, Odoo can deploy quickly, is easily scalable and can be cost-efficient.
Score 5 out of 10
Vetted Review
Verified User
Review Source
We provide services using Odoo. We have launched an e-commerce website based on Odoo 10. We actively maintain the backend along with the user role management and various technical aspects of Odoo, such as developing custom modules. We implement extra functionality by extending Odoo and various other stuff related to Odoo. We also support users to deploy Odoo on their production server.
  • Extendible, can be extended to do whatever you want
  • Robust and flexible.
  • Thousands of Modules / plugins out of the box
  • Easy to deploy
  • Has larger memory footprint
  • Performance tuning is a bit complex
Odoo is extremely powerful as it provides many applications out of the box. So, getting started on something is extremely easy with Odoo. However, thorough Python knowledge is required to customize or extend Odoo to make your product unique. Hence, if your app requires something special you might have to reconsider the complexity of developing a new app using some other framework, or extending Odoo.
Oscar Alcalá | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
Well I'am an Odoo consultant and also an Odoo user, internally at our company we use it for Sales, E-commerce, marketing, HR, Projects, Recruitment, CRM and more.
  • Accounting is the core of Odoo, it started as an accounting software back in the days when it was called TinyERP, the key value added in the accounting is the usability, so far now in the market, there is no accounting software as user-friendly as Odoo
  • Scalability, Odoo is highly customizable by developers and end users, once installed with a little bit of practice and training users can maintain Odoo by themselves.
  • Bug fixing by the Odoo team is not that good, it can take up to a month to solve an issue
  • Not all localizations are included in the core.
Odoo is flexible but is a generic suite of business apps, it has the core of every business type but is not vertical for special needs. Good news is that you can modify it and make it work for your industry as you wish, and I think that if you use a consultant for the implementation of Odoo in your company, few things can go wrong. In my experience, things go wrong mostly because of the lack of knowledge of the tool. If you get trained and read the documentation, there are a few things you cannot do with Odoo.
David MacDonald | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Odoo is the ERP of the company. It helps with sales, manufacturing, purchases, invoicing and accounting. It is our MRP and accounting software.
  • Possibility to customize the fields and some workflows is rather simple and a lot of tutorials are available on the internet.
  • The community version is free as are most modules and some paying modules developped for specific purposes are available in the marketplace.
  • It is easy to configure products with accounting, everything is smooth.
  • Community version is sometimes hard to maintain, needs some on-premise knowledge (IT) or having business with an Odoo partner that is sometimes expensive and unreliable.
  • Enterprise version is as expensive as other ERP in the market.
  • Reporting is horrible, not a lot of possibility to integrate seamlessly with a third party BI platform.
I would go community version for a small startup, Odoo can be customized quickly and refined as a company matures. It's less suited for a big company already using an ERP with lots of workflows and integration.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Odoo is used as the main ERP for the company and mainly for our sales department. However, three other departments such as the logistics and finance departments are also using it, including the support department that I am the manager of. It used for all of the sales related business processes as well as finance operations including the logistics that are needed to carry these tasks out. The operations carried out with Odoo include basically everything starting from the first step of selling to ending with the invoices, and sales orders to shipping.
  • Easy to use and user-friendly interface with the detailed instructions alongside whenever it's needed. If the instructions do not help or you need any further assistance their support team is really accessible through email. The response rate is maximum 1 hour.
  • The ability of the system to be the all-in-one place for different business operations. As in terms of sales, in our organization, it unites and serves almost every task related to sales starting from invoicing and ending with the shipping.
  • The modules inside the Odoo are well adapted to each other for different but connected operations making it comfortable to understand the process flow at a functional and technical level.
  • Some of the 'landing pages' in the system are not user actionable/changeable. For instance, setting the pipeline of the sales, which appears for every salesmen user, even if there is no need for him/her to set it. It can't be turned off.
  • Being open source software, Odoo should be more easily tweakable. However, it is difficult to find the proper information for the developers about how to do it. The is a lot of information but not in a well-organized way.
As in my case, a whole four departments and their operations/assets are accessible through the system. It is really easy, for instance, to sell the product to the end-user and carry out all the necessary operations such as creating the quotation and easily export the proforma invoice, confirm thesale and assign it to the logistics, etc. All these are done in a really easy way and not a big effort is needed if you are well adapted to the system. What's more, the system is really fast and it does not lag with excessive operations.