EHR 24/7

EHR 24/7

Score 7.6 out of 10
Office Ally EHR 24/7

Overview

What is EHR 24/7?

Office Ally in Vancouver, Washington offers their suite of interactive asp internet based solutions allowing for patient care from the point of contact in the physician's office to receiving payment from the insurance companies and providing overall care management from...
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Reviewer Pros & Cons

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Pricing

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EHR 24/7

EHR 24/7

N/A
Unavailable

What is EHR 24/7?

Office Ally in Vancouver, Washington offers their suite of interactive asp internet based solutions allowing for patient care from the point of contact in the physician's office to receiving payment from the insurance companies and providing overall care management from the IPAs and Health Plans.…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is EHR 24/7?

Office Ally in Vancouver, Washington offers their suite of interactive asp internet based solutions allowing for patient care from the point of contact in the physician's office to receiving payment from the insurance companies and providing overall care management from the IPAs and Health Plans. For $29.95 per month/provider, Office Ally offers EHR 24/7, an Electronic Health Records Program designed to allow healthcare providers to spend more time with patients and less time on paperwork.

EHR 24/7 Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings

 (3)

Attribute Ratings

Reviews

(1-2 of 2)
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June 07, 2022

Highly recommend!

NM
Natsumi Minagawa
Owner
Nina Minagawa Psychological Services (Mental Health Care, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
There is not apparent problems with Office Ally. I found Office Ally very useful. Only problem I can think about customer services. After Covid, I cannot reach in person to talk. All the communications through email. Sometimes it is quicker to talk than email. Plus, looks like each email goes to a different customer services so I almost have to repeat and explain my problems with the software.
Pros and Cons
  • User friendly
  • Structure of the software
  • paper less
  • software is simple
  • I can do almost all work with one software.
  • Since the Covid, it is difficult to assess customer services
  • I cannot call them. They direct me to send email. Sometimes it will be quicker to talk on the phone.
  • They operate with Pacific time is sometime inconvenient.
Likelihood to Recommend
When I submit my claims, Office Ally is easy to navigate. When I get rejected claim, it is easy to locate my mistakes. Overall, it is very user friendly compare to other similar software. After started using this software, I can also go with paperless. I don't need to sign up with multiple softwares to do my work. For me, the most useful feature is I can view how the actual claim looks like after filling in the information. Other online software for claim submission does not allow me to view. Resource Center page is also very useful.
EHR 24/7 Feature Ratings
Billing and Claims Management (5)
90%
9.0
Real-time eligibility verification
90%
9.0
Coding
90%
9.0
Claims management
90%
9.0
Patient billing
90%
9.0
Financial Reporting
90%
9.0
Patient Scheduling (5)
90%
9.0
Rule-based scheduling
90%
9.0
Automated patient check-in
90%
9.0
Automated appointment reminders
90%
9.0
Multi-location support
90%
9.0
Calendar interface
90%
9.0
Medical Inventory Management
N/A
N/A
Electronic Medical Records (10)
84%
8.4
Charting / document management
80%
8.0
Templates
80%
8.0
E-prescribing
90%
9.0
Fax integration
80%
8.0
Patient portal
80%
8.0
Mobile/tablet support
90%
9.0
Speech recognition
90%
9.0
Integration with other EMR and PM systems
90%
9.0
Customization
80%
8.0
Workflow automation
80%
8.0
Medical Security and Privacy (4)
92.5%
9.3
Role-based permission levels
90%
9.0
Data backups and redundancy
90%
9.0
HIPAA compliance
100%
10.0
Local mode / networking failsafe
90%
9.0
Workflow and Scale (3)
86.66666666666666%
8.7
Task tracking
90%
9.0
Specialty-specific workflows
90%
9.0
Multi-office / multi-physician capabilities
80%
8.0
Return on Investment
  • Very positive
  • It makes my work easy
  • I can centralize my work to this software.
Alternatives Considered
I used to use Best Notes. Best Notes was difficult to navigate and very inflexible. We used it in the early time of EHR/EMR, so that the software was not very useful. When I changed to Office Ally, we are so delighted to change it because again it is easily to navigate the software. There is minimum of learning curve than other software.
March 27, 2020

We heavily rely on Office Ally!

Verified User
Manager in Professional Services
Health, Wellness and Fitness Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
We use Office Ally for our patient scheduling and information system. It helps us keep our doctor's schedules and patient's schedules organized and running smoothly. We also utilize Office Ally's Reminder Mate to send text and/or email reminders to patient's regarding their upcoming appointments. This helps us have fewer no-call no-shows and last-minute reschedulings, which saves the practice money!
Pros and Cons
  • Very user friendly - click and add an appointment right on the calendar.
  • Able to see the whole office schedule, all doctors, at once.
  • Automatic reminders sent at different intervals to remind patients of their upcoming appointments.
  • There needs to be a way to print patient visit summaries for a date range vs printing one summary for each appointment, one at a time.
  • It would be helpful if the top row of the calendar, showing doctors/practitioners names, would remain on the screen when scrolling to the end of the day. Appointments get scheduled under the wrong doctor at times because the names disappear and columns get confused.
  • There should be a way to view/print/download what has been paid, per patient, to the office in one place vs searching for payments under the Accounting Tab and payments tracked under Patient visits.
Likelihood to Recommend
Smaller doctor or dental offices would be fine using Office Ally for patient visits and appointments; it's easy to use and learn, and I'm able to handle most needs with it. For a larger practice, there are better, more technologically advanced software products that would offer more streamlined and professional statements, schedules, and accounting needs.
EHR 24/7 Feature Ratings
Billing and Claims Management (5)
10%
1.0
Real-time eligibility verification
N/A
N/A
Coding
N/A
N/A
Claims management
N/A
N/A
Patient billing
N/A
N/A
Financial Reporting
50%
5.0
Patient Scheduling (5)
34%
3.4
Rule-based scheduling
90%
9.0
Automated patient check-in
N/A
N/A
Automated appointment reminders
80%
8.0
Multi-location support
N/A
N/A
Calendar interface
N/A
N/A
Medical Inventory Management
N/A
N/A
Electronic Medical Records (10)
N/A
N/A
Charting / document management
N/A
N/A
Templates
N/A
N/A
E-prescribing
N/A
N/A
Fax integration
N/A
N/A
Patient portal
N/A
N/A
Mobile/tablet support
N/A
N/A
Speech recognition
N/A
N/A
Integration with other EMR and PM systems
N/A
N/A
Customization
N/A
N/A
Workflow automation
N/A
N/A
Medical Security and Privacy (4)
40%
4.0
Role-based permission levels
80%
8.0
Data backups and redundancy
N/A
N/A
HIPAA compliance
80%
8.0
Local mode / networking failsafe
N/A
N/A
Workflow and Scale (3)
23.333333333333336%
2.3
Task tracking
N/A
N/A
Specialty-specific workflows
N/A
N/A
Multi-office / multi-physician capabilities
70%
7.0
Return on Investment
  • We are able to have appointments clearly scheduled weeks and months ahead of time so we save money by knowing when to have doctors come in or work elsewhere - we aren't having to pay a doctor to be here when there aren't patients scheduled.
  • We are able to pay doctors based on the number of office visits they have had with patients vs having to pay a base salary for a doctor even if they did not see any patients.
Support Rating
6
I haven't had to call too many times to get help with Office Ally but when I have had to call, I haven't always had the best customer service. It seems that I am bugging the person I reach when I call for technical support because I'm usually reminded that there are videos to watch for technical support help. On the flip side, there have been times that I called for help and was treated how you assume you'll be treated when you call for help - with grace, dignity, professionalism, and respect.
Other Software Used
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